Pulte Homes Reviews in Austin, TX

Chad from sales and Jeff the construction manager are great. They quickly answered any questions and addressed any of our concerns. Most of the construction materials appear to be of quality and overall build of the house is good, but the attention to detail by the contractors is not there. Not all of our concerns were addressed before closing, but Jeff stayed in contact with us to make sure we were taken care of. Warranty process is simple and the response is quick. The loan process was by far the worst I have experienced. The Pulte website to upload documents was very problematic and I had to send documents via email in order to meet our closing date. Charlotte, the loan processor, did not seem very organized. The required documents list kept changing and I was asked to write a letter as to why I want to purchase the newly constructed home which was very strange. On the day of our scheduled closing day, Charlotte was out and a different loan processor reached out to notify us there was an issue verifying an employer. This was after having received loan approval days prior. This had us scrambling trying to resolve, but our closing date was rescheduled due to the issue. This ruined our plans for moving and wasted vacation days taken to close on the originally scheduled date. There was no apology or compensation for the inconvenience caused by Pulte mortgage's lack of attention to detail ... More

We were promised that things would be completed after closing but very little progress has been made.

AC, electricity, and gas work well overall. Light in the living room was not blocked for ceiling fan, like the specs indicated. A work order has been put in. Drainage pipe for the washing machine hookup did not have a cap, leading to water leakage into the garage. Builder grade carpet and paint lead to sub-optimal quality. Overall, happy with the responsiveness of Pulte warranty, and glad we were able to close without running into further delays.

No good finishing, moved closing date 3 times with 5 days of anticipation. No communication between branches.

My experience was good in terms of home buying, and but since we closed, we have been identifying the issues pretty much in a lot of things, which made me lose trust on how the builder has handled the construction, and why within just first 3 months we've been experiencing all these issues.. I would recommend exercising caution if anyone is buying from them.. but to their credit, so far the responsiveness has been great, and they are resolving issues (although there shouldn't have been any in the first place)

Our sales agent deceived us by not allowing to add a buyers agent and therby denying buyers agent commision.

It was not an overwhelmingly bad, nor amazingly good either. It was an ok experience. They have a very technical approach for everything which takes human aspect away. When they were delayed with construction because they had challenges they were happy with me because I was kind to them and praised me. But when I was 3 days away from end of my rental and they were still not done with finishes I saw no humanity in them to come to me and tell me that we are pushing closing ahead. So it hurts to see that they enjoyed my kindness to them but were not willing to show that to me in return.

Overall experience was not great.

My home took 13 months to complete and it wasn’t even complete! Pulte fired my project manager and gave me a new one 2 weeks before closing. The quality of work and attention to detail was horrible and the new project manager has done a wonderful job of making things right but the home took entirely too long to be built for there to be so many issues with the home.

Sasha was the realtor and did an amazing, professional job.

The support from the Pulte employees has been fantastic, but unfortunately the workmanship has been terrible. Within a month on living in the house the following has happened: Garage door collapsed and needs to be replaced. Half of my kitchen has been without backsplash for a week because the countertop needs to be replaced. Once replaced, who know when the tile company will come back to put the backsplash since they are never available. Nails were sticking out all over the carpet around the stairs. All the edges and doorways and had my kids get cuts multiple times. This issue was finally fixed a couple of days ago. The tile in the first floor bathroom needs to be redone since they left over an inch gap against the baseboard filled with grout. Multiple tiles on the second floor need to be replaced due to lipage. The grout finisher on the bathroom walls is terrible and needs to be redone. Nicollet and Steven have always been there and the experience with them has been great, But it is hard to trust the quantity of a builder after you have all this issues and the response from the subs is non urgent and in cases they try to tell you that there is no issue (like the tile and carpet in my case). Im hoping things thank a turn for the better, and can finally get to enjoy my house. ... More

My experience with the sales office was absolutely phenomenal. They were amazing. Pulte Mortgage, on the other hand, almost made me lose the house with their lack of information and incorrect information. I had to seek out my loan officer with questions and was given wrong information, making the process incredibly stressful and tainting the whole buying experience. The building manager is very kind and works very hard but the responsiveness of the crew workers when it was time to fix things, they didn’t show up when they said they would. Still 6 weeks after closing, I’m still waiting for a fix that was discussed during our final walkthrough but it isn’t at the fault of the building manager as he has reached out to the crew several times without response or them not showing up at the time they said they would be by. ... More

Jimmy and Shane were AMAZING! If it was not for them I wouldn’t have anything nice to say. Kelly was my original sales person, the few questions I did have for her which are basic questions i.e. what grade does elementary school go up to, what is the average home bill etc... she had no idea. I originally added a backsplash in my kitchen, she quoted me the wrong price but did honer the price she messed up on. She then emails me a month or so after letting me know that with my countertops not being granite there will be a part that goes up and showed me how it would look. I did not like the way that looked she told me she would see what she could do about upgrading my countertops since again she misinformed me. After several emails asking what the status was on that I found out I had a new sales person. I asked Shawna several times as well what was going on, Shawna told me there was nothing she can do the order had been placed “ but don’t worry once you move in and get settled you can pull that out and replace it and then it will look nice” ( not what I want to hear while I’m building a new home) luckily Shane was able to get that resolved for me and I was refunded my money. Shane was amazing, he was super helpful gave great advice and guided me in the right direction for everything I needed like blinds etc..... Shane was able to answer all the questions Kelly didn’t know and even though I had already bought the house he sold me on this neighborhood. I cannot say enough good things about Jimmy. He is such a lifesaver. He followed up with me every week and kept me in the loop. This is my first home and first time living alone. He went into detail about everything, from the maintenance I need to do on my house once a year, telling me to put locks on the meter on the side of my house, what to use and what not to use on my microwave, stove, dishwasher etc.... I’m so thankful I had Jimmy during this experience, he truly cares and it shows. He called me the morning before I closed to let me know what he was in my house doing a final check before it became my home, and I should be proud of myself being a single mom and being able to do this. Jimmy assured me just because I have closed on my house if I ever need anything to let him know. To this day I still text him and ask him random questions and he is happy to help. It’s nice not feeling like I am just a paycheck to him but he truly has mine and my son‘s best interest. So again if it was not for Jimmy and Shane I wouldn’t have many nice things to say. ... More

Overall the house is great but there have been many issues and many warranty calls within the first month of ownership. The house was rushed to be completed and it very clearly shows. The field managers we worked with were great and I don't have anything negative to say about them. Our sales rep wasn't very responsive or helpful though.

5 month delay, followed by many construction issues once we moved in. If you look closely, there are a lot of small details that have not been correctly taken care of in the house. It is a hassle to call Pulte/Warranty department/etc, as it should've never happened in the first place. My AC/Heating unit had missing parts, and took multiple calls and visits to fix--I wish pulte checked the quality of their products before pushing their customers to sign off on it. I also have a couple of lopsided doorframes. Some are rather obvious, but some not too noticeable. This could've been easily prevented, but it seems pulte is rushing through the building process and not paying enough attention to detail. ... More

We keep being told that work will be done and then nothing . . . No one reaches back out to us like they say they are, to actually get the work done. It’s been a bit disappointing.

Be sure to ask to see a house with the brick you choose (rather than select from pictures) because they wouldn’t take responsibility when the brick thye planned to put up was completely different from what we had selected, even though they hadn’t even started to put it up yet.

There were a lot of inconsistencies between what we were told as far as timelines and our options, and what actually happened. There were numerous errors that were caught along the way with design and at one point almost walked away from the home. However, in the end the quality of the home turned out great, but not the exact design we were hoping for.

I was expecting a better quality and upgrades for the price. What happens in sales center does not always translate to the design center. I love my house but process was rough. Contractor Justinwas easy to work with.

Greats sales person , Not good construction manager

If asked "Would you recommend Pulte to a friend?" my answer would be "No." While many of the individuals I've interacted with while purchasing from Pulte have been helpful and pleasant, the overall process was neither enjoyable nor satisfying. Sales Process: 3/5 Build Process: 2/5 Warranty Process: 4/5 SALES: The sales rep was generally helpful and nice. I did find that it became much harder to get a hold of her AFTER we signed the initial contract. Overall, though, a decent experience. BUILDING: Though when we entered the contract we were told that closing should be able to happen within a couple of weeks. Instead, it was over a month. There was poor communication throughout that process and the opportunities to walk-through and blue tape the home were rushed. One of the major delays involved completely re-framing three windows in the main living area because the original framing was so bowed as to be unsafe. WARRANTY: Thankfully, our warranty rep has been very responsive and helpful. Which is EXCELLENT because there is a LOT on this house that needs warranty work. Almost every room has needed/will need warranty work, as well as the yard – we've had floor tiles replaced, grout refinished, counter enamel repaired, yard re-graded, and door frames adjusted – and that's not mentioning the work that has yet to be submitted: door latches not functioning, exterior doors not sealing, wall-paint flaking, nail-pops (and other settling issues), and on and on the list goes. Again, thankfully our warranty rep has been great to work with. BUT... if they had built the house right the first time through, most of these would not have been necessary and our buying process would have been much smoother. I have no intention of recommending or using Pulte again in the future. ... More

I'll start with the positives: The sales manager was the most positive aspect of this experience. He was kind, helpful, and consistent. The price of the home was also fair...but the low price was also paired with low quality. The negatives: Squeaky floors Uneven, lumpy carpet throughout the upstairs Cabinetry installed crooked Cabinet trim cut incorrectly Screw holes in drywall not covered up Paint drippings throughout downstairs floor Deep scratches on the glass on office doors Many of these issues were brought up in the walk-through and pointed out to the construction manager. He failed to address almost all of them and then pressured us to go ahead and close on our home and use our one-time warranty to cover the issues. This is our second home purchase, the first was with a different builder. That home was half the price and double the quality of this one. The inexperienced construction manager paired with the poor quality construction made this home buying experience very disappointing. Our new home feels like a sub-par product, rushed to market without regard for quality. I can't recommend buying here. If given the chance, I wish I could go back and buy somewhere else. ... More

Pulte home buying process took much longer than expected beyond what was communicated. After the lumber shortage ended, delays were CONSTANT. Much of the contractors in this community were unreliable, slow and didn’t provide as quality of a product as Pulte was charging.

Horrible experience. House was delivered after 2 years of signine and it felt like i learnt construction engineering in the process looking after everything at each step. Except for the last CM, we wouldn't even have closed in the 2 yrs. He is extremely detail oriented and focussed. He is Pultes chance for revival of their name.

I purchased the home through online search. Though some aspects of the buying is satisfactory I still felt that Pulte has not lived up to expectations in this community.