Pulte Homes Reviews in Austin, TX

The entire Pulte team made this buying experience seamless. Always quick to answer any questions and/or concerns, giving me updates with the progress all the way to closing. The sales team was exceptional and very professional at all times. The builders were always available even after I moved in to help with any issues, giving me the 5 ***** treatment. For instance, my builder gave me all the serial numbers on all the appliances making signing up with each vendor's warranty easier to enroll. Because of my buying experience, the quality of the home and the location of Gregg Ranch to Marble Falls and Austin, I now know 6 friends building a home in Gregg Ranch. It is a great community that continues to grow with great people! :) ... More

The entire building process was easy and clear, the customer service and responsiveness, in time delivery stood at the top level compared to other builders in the community. If there are any negatives they solved pretty fast. More over they built the home in the given time frame with out any delays.

From the start everyone was very professional and courteous. Not to mention knowledgeable about every aspect of the home build. They guided me every step of the way. If I ever build another home Wich I doubt. Because we love this home so much. It will definitely be a home built by Pulte.

Good experience from start to finish

The communication with the sales agent in my particular was horrible, she never attended the meetings and she did not leave us changes and upgrades to the house. We wanted more things in our house as well as modifications that noa said could not be and if they could, a disaster. In the part of the financing that we did with the same construction, we were excellent, the worker Jorge Rodas and Liz Minz helped us during the process, as well as Jimy in construction, all excellent. Today we have some consequences because of our saleswoman and the backyard but we hope they solve them with a guarantee ticket. We are happy for our home and the excellent community we moved into. We have a month and a few days and everything is going well so far. Thanks Pulte home for my new home ... More

As first time homebuyers, my wife and I really didn't know what to expect with our home building process. Our Pulte team was amazing and was in touch with us every week with detailed updates on what was being done to our house that week. Our house was delivered on schedule and I can still reach out to our Pulte team when there is anything we have questions about. Definitely recommend!

The sales team and building team were fantastic.

Overall I’m happy with the house.

Jimmy and Shane were AMAZING! If it was not for them I wouldn’t have anything nice to say. Kelly was my original sales person, the few questions I did have for her which are basic questions i.e. what grade does elementary school go up to, what is the average home bill etc... she had no idea. I originally added a backsplash in my kitchen, she quoted me the wrong price but did honer the price she messed up on. She then emails me a month or so after letting me know that with my countertops not being granite there will be a part that goes up and showed me how it would look. I did not like the way that looked she told me she would see what she could do about upgrading my countertops since again she misinformed me. After several emails asking what the status was on that I found out I had a new sales person. I asked Shawna several times as well what was going on, Shawna told me there was nothing she can do the order had been placed “ but don’t worry once you move in and get settled you can pull that out and replace it and then it will look nice” ( not what I want to hear while I’m building a new home) luckily Shane was able to get that resolved for me and I was refunded my money. Shane was amazing, he was super helpful gave great advice and guided me in the right direction for everything I needed like blinds etc..... Shane was able to answer all the questions Kelly didn’t know and even though I had already bought the house he sold me on this neighborhood. I cannot say enough good things about Jimmy. He is such a lifesaver. He followed up with me every week and kept me in the loop. This is my first home and first time living alone. He went into detail about everything, from the maintenance I need to do on my house once a year, telling me to put locks on the meter on the side of my house, what to use and what not to use on my microwave, stove, dishwasher etc.... I’m so thankful I had Jimmy during this experience, he truly cares and it shows. He called me the morning before I closed to let me know what he was in my house doing a final check before it became my home, and I should be proud of myself being a single mom and being able to do this. Jimmy assured me just because I have closed on my house if I ever need anything to let him know. To this day I still text him and ask him random questions and he is happy to help. It’s nice not feeling like I am just a paycheck to him but he truly has mine and my son‘s best interest. So again if it was not for Jimmy and Shane I wouldn’t have many nice things to say. ... More

Amazing and easy to follow up

Everything was great with my super intendant however Jessica did tell us some lies and neglected to assist us on her day off

It was an easy and great experience!

Great Great Team. Im very happy with the process and the team was outstanding. Thank you

The patio screen was broken from day 1 and pulte was contacted for it since last 2 months and the issue has not been resolved. Atleast was not expecting this with the brand new home.

Made things right, stuck by promises

Lack of communication from the start. Nobody realized that the option for large frosted glass window in master bath was not allowed by the computer with the walk in shower. It took multiple times of reviewing paperwork to figure it out. Field supervisor was out at the beginning and nobody picked up the ball. Finally heard from him a month after contract and then after that only about every four weeks and that was only after bringing in someone else. That supervisor was out closing week and punch list was not completed before we signed paperwork and even then the fill in just gave excuses. Thankfully none of it impacts living there but Stull have stuff that looks haphazard. ... More

Jimmy did a great job communicating. Kept me informed. My main issue is the the cost of upgrades. I know there is a mark up but the prices are 10x.

Dave Rose was extremely responsive, informative, professional and made sure all our needs were met. I’d recommend a bit more training on floor plans layouts , options and upgrades with the sales team. They didn’t appear to fully know the inventory and options. Overall very happy with the home and effort in closing Complete and on time. Thank you

Will continue to recommend to all of my family and friends. Great experience!

Well designed process reflects years of experience.

During the construction process, Pulte representatives were responsive, informed, and always willing to help. They encouraged my participation and feedback in the entire process, which helped me to know they wanted to do things right. Now that I’m in the house, it is everything I had hoped it would be. AND the builder reps are still responsive to my questions, which is comforting to know. These people are the best, and I feel very lucky to have chosen a Pulte home.

We are very happy with our home

Team is good and responsive

Pulte builds a good floor plan very attractively at a reasonable price.

On time delivery. good communication. good reponse to concerns raised. But i feel like the quality can be improved . I am noticing lots of tiny tiny issues that needs to be fixed. They are very responsive.