Pulte Homes Reviews in Austin, TX

Plenty of issues with the house with workmanship and quality. I wouldn't be able to recommend Pulte just with the number of issues we've had with them. They did go to lengths to make everything better but that only eases the sting a bit. The house was A COMPLETE MESS the day of closing. Landscaping was not in. Carpet throughout the house had to be replaced a couple weeks after moving in. We had to continually nag the builders to get things fixed that were not right. Then it would be "fixed" and we would have to get things "fixed" again. Second time having a home built and was a nightmare. I honestly would blame most of this on Plute contractors and them rushing to get work done due to the amount of work. But Pulte really needs to either find new contractors or do a better job of inspecting and having them come fix their work vs. having the customer inspect and tell Pulte that the work wasn't done correctly. When all is said an done, I would go back and pick a different builder. If it wasn't for the sales rep Molly and the Construction Manager Daniel, we would have tossed in the towel. ... More

Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.

We are really neither satisfied nor dissatisfied including loan process what ever it has.

after lengthy construction period, I closed the house with the empty promise from field construction manager to make up missing items paid in design, (no blinds, no medicine cabinet). more than one month after closing, I still don't have the items and no dates provided. So frustrated now.

with Covid, the cost of materials got higher and shortage. They chose paper sheathing for wall instead of plywood. It's not great solution for windy conditions. Reasonable price that I paid so I don't have any complaints but if you have money to spend and looking for high end quality house then please go with better home builder. I would not go with Pulte anymore unless I do have soeme money to pay. I had punch list items to fix before closing, of course they hadn't not fixed and spend more than one month to resolve. If you are looking for a house for normal then this builder is just right for you. ... More

Pulte is very busy at this time building as fast as they can, so if your home takes longer, don't be surprised, if the home experience is not what they advertise, don't be surprised, if you move in and you still find a lot of mistakes, don't be surprised.

It was a bit of struggle with Pulte on all accounts (construction, sales office, mortgage) from start to finish. Construction issues were covered up, we were told some of the staff cut corners (by other staff) and given a multitude of misinformation by sales, and our mortgage representative had little knowledge of the products he was selling. In regards to construction, the paint is already chipping, cracks in ceilings (1 month in), house was not properly cleaned upon move-in (still tape marks all over floor) and just general lack of attention to detail. We are happy to finally be in our home, but would not buy a Pulte home again. The silver lining is that some of the upper management (construction and mortgage) were extremely helpful, professional, and responsive--it just took us a while to get to the point of us contacting (and end up working with) them during this process. ... More

I highly recommend high windows in the living room.

I had the great experience while making the offer on the house. The agent was super responsive and provide all the information in timely manner. However after closing builder did not complete the remaining repairs as they promised and as sign in the contract. It took almost 2 months to get those issues addressed after the closing. I needed to follow up multiple times on those repairs. They even lied mentioning everything fixed even when none of those items were addressed. It became very hard to trust.

Manny and Austin have been great on the construction side and warranty side to fix issues, but the quality of the home is poor. Clearly sloppy and quick work just to get the house done. Cabinets aren't level, trim is not square or flush, paint is sloppy and dripping. Paint is everywhere in grout and on the floor. Doorways and walls are clearly not level or square. Drywall finish in the entire upstairs is bad and has to be redone. The landscaping was quick and pretty sure the sod was dead when installed, grass still hasn't grown 2 months in and not sure if Pulte is going to replace it or not.

There are several small details and bits have been missed and construction manager should have focused more on these details.

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

From the street it looks amazing, after being in the house for a few months you find all the things not done or half done. - Paint on the outside stone (a lot) from when they painted the trim - Drywall tape coming off, multiple spots - They used broken base when doing the trim. - Bad caulking job everywhere - The dampeners in the attic were not even hooked up to power and are set to off. (WOW) - They used 1/4 round on the base in the main area of the house because they couldn't schedule the trim after the flooring was done, you do this when you screw up. - 3 doors didn't even latch when you shut them. - I'm still finding issues. ... More

The quality is not good, lot of issues! No more Pulte again!

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More

In short, do not buy a Pulte home. In the first month, we’ve experienced leaky pipes, improper grading to the land resulting in water pooling around front and side yards, and a number of other issues a new home should not have. Fingerprints from workers are in multiple places, paint has chipped from multiple bedroom and bathroom doors, etc. Again this is a new home. We asked other builders about Pulte prior to signing with Pulte and they had glowing remarks. Also, the sales rep offered an additional concession if I could find a lender who didn’t require what Pulte’s lender was requiring and when I did, she reneged on the offer. I even took the complaint up the chain to the division president, Michael. He said he’d call me to hear me out and he never did. This is the 3rd new home I’ve bought and this has been the worst experience so far. Disappointed since Pulte has a great reputation. ... More

We were rushed to closing. We submitted third party inspection report before closing that grass is not healthy and need to be replaced. I was told it just needs some sun and would turn green soon after closing. I trusted and approved final walk. But the grass never turned green. When i requested in warranty they are currently pushing back to even add it in warranty

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.

Had a bad experience with being closed before YE, to benefit Pultes books, but not our first home buying experience. The actual closing and mortgage process with Pulte was great! But moving day, the house was filthy, mismatched matte/gloss spots throughout interior, and the list of things that were to be completed hadn’t even been touched. It’s now been almost 2 months and 3/50 things on the list have been completed, but poorly so they need to be redone (e.g., wrong paint and missed spots again, scratched pocket door during install, etc.). Our neighbors have had okay experiences but nothing like the laundry list that we still have. And, their houses were clean when they moved in. You know it’s bad when your neighbors are saying, “we couldn’t believe they closed you…”. ... More

Overall, it was a good time to buy a home which is why i did. Prices were rising and you needed to get in somewhere. Would I go with Pulte in the future? No, i'd try someone else out. I had to stay on top of them during the build process and when i mentioned issues, i was assured it would be taken care of. Weeks turned into a few months and during the last two weeks of closing they attempted to fix those issues when it should have been taken care of far in advance when it was brought up. Today after living in the home for two months, I'm finding other issues. Which brings me to their whole warranty process. For example, in my master shower, they never sealed the grout on the top tiles. I could stick my fingers all the way down just about anywhere on the top row. When i called it in, they came and sealed it. However, they wouldnt paint it. That means i have to call it in again to get it painted now and smoothed out. Its pretty dumb that I have to call an issue in multiple times to get it fixed 100%. The outside of my door never got sealed like the windows. I inspected other homes and they are in fact supposed to be sealed. Paint on the inside of the window frames never got cleaned up like i requested. Touch up on paint around the metal sealed plates on the ceiling (where fans/lightsgo) never got touched up. Pretty sloppy and definitely wouldnt try Pulte again. ... More

I wanted to say that everything was great that we bought an amazing home, but its been almost 2 months since we closed and we still have issues that have not been fixed. We bought a spec home and started the process in April. After a couple walk throughs we were supposed to have issues fixed. Many of them are still pending going into July. The sales agent didn't know how to communicate, often times never responding to questions. We had the foreman who was getting things done for us on punchlist items, only to get laid off leaving us waiting with someone else who is slow and unresponsive at times. It shouldn't be like pulling teeth. The craftsmanship on this home or lack there of can be seen. Paint splatters all over the flooring, paint missing from cabinets. Uneven flooring, stained carpet, siding popping out, stained patio/concrete, the list goes on. If the craftsmanship and attention to detail is this bad on the outside I can't imagine how bad it is on behind the curtain. I would probably not buy with Pulte again and go with Chesmar like we had intended initially. ... More

Drive way is cracking after 7 day of move in , most of the issues that we pointed out before the closing never got fix , tile floor is uneven, trim work is really poor , caulking in some areas looks like a 5 years old did it , you can see where on the walls where the paint was touch up , a lots of areas with a rough texture , we had a irrigation leak for almost a month , over spray in windows on the outside , trims in the house not painted right , overall a bunch of little stuff that will take my time out of work so I can be there for the bunch of vendors that will be going in and out my house , a big inconvenience because no one from pulte will Pay me for that time that I’ll be missing ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

We closed on our home in early April. We have a long list of blue tape repairs that were not done before closing and are yet to be done. A supervisor has been by and reviewed our problems and has told us that the problems will be addressed. We trust that will happen soon

When my wife and I decided to build a new home, we had lots of excitement and anticipation. Pulte made mention early on of celebration walk just before closing. Unfortunately, that final walk was anything but a celebration. In fact, it became a walk with the building manager to point out a ridiculously high number of details of poor building quality. There were so many details that it became a disheartening experience. I’ve lived in the house for over a month now. The house was supposed to be amazing and it’s mediocre at best. We’re still finding issues from electrical to HVAC to superficial imperfections like paints drips everywhere and missing caulking. Their warranty department leaves so much to be desired and it all comes from the same problem. As interest rates rose and demand for homes dropped, layoffs took place. Two building managers were laid off during the build process. It became obvious that the laborers who actually build the house had little to no supervision leading to a huge number of details that fall way short of expectations. I’m sure warranty administrators were also laid off and those who still have a job are overwhelmed. So like many other companies out there, Pulte put investors and profits so far ahead of having satisfied customers. This review may not ever reach those who can make a difference and nothing may change, but maybe someone will think twice before considering Pulte. I wish I would have. ... More