Pulte Homes Reviews in Austin, TX

I waited a while to do this survey as I did not want to do it right when frustrating feelings were taking place as I could not be factual in my comments. The overall process with the purchase of the house went well. From the sales representative, which was always kind, responsive and engaging to the closing team, and everyone in between. I moved in over 2 months ago, and a week later, and encouraged by the field manager and even the closing team, I checked the house in more detail to see if there were things that needed to be taken care of, and indeed they were some, and may be more to come in the future. I placed the work order on the builder’s portal and after the reviewing of It, the repairs started to take place. Not wanting to give into specifics, what I can say is that almost two months later of placing the WO the repairs have not been completed just yet. Vary of reasons have happened, and I’m not trying to blame anyone, truly, but at the end there is still work pending to do. My advice to new buyers is to look in detail the conditions of the house prior closing and point them out. It is really easy to miss things when you do the walk throughs with the field manager as the happy feelings of getting the house can “blind” the buyers. Please know that the house in general is fine and I love living in it, good the laid out, it is spacious and so, but there are things that the more I’m in the house, the more I realize that they were not supervised properly to deliver a house close to being perfect (with exceptions as in everything and completely normal) as it is a brand new house what I was getting. I’m giving this review not to talk bad at all about Pulte and their employees as a corporation, but to share my ongoing experience. I’m not mad for the time it has taken to fix the things I pointed out, although I got to admit that I’ve been frustrated at moments, but I know they will be fixed at one point. I know I’ll place another WO in the mid future and that’ll I have to wait, but as long as they get fixed, and fixed well, not just in a surface level, I’m going to be ok. Regards. ... More

We are very disappointed in the representation of Pulte through their sales representative Jane. She was extremely aggressive and rude when we asked about a drainage system that was placed in our backyard.The drainage system was not represented on any surveys, nor was it disclosed to us. When we saw the house it was covered. Instead of trying to come to a solution we were told "Just cancel" multiple times. This was very unprofessional and unreasonable as we were to close on the property in a few days. After speaking with her supervisor a solution to the issue was presented to us but not to our expectations. On the other hand Our Site Manager Bobby was amazing. He went above and beyond fixing everything that needed to be fixed. He was always reachable and completed any task quickly and with a smile. He was a pleasure to work with. ... More

The sales team is awesome and would work with you in getting the house bought for you. They were patient and very coachable. Once we bought the house, we ran into multiple issues when we first moved in. Chipped upgraded cabinets, circuit issues, laundry power plug, oven shutting down, new dishwasher flooded, window drafts, and a couple others. Robert the manager was constantly trying to get things fixed with a lot of delays with multiple vendors. It did leave us a sour taste at the beginning when we first moved in. When en things finally slowly got fixed, we were able to get started. So we think that the builders have done a sloppy job with the house. Pulte is a good company but watch out for the house builders and to make sure they did the job correctly. ... More

We had an awful experience with our sales person. Much confusion and back and forth. A lot of information that was provided was just incorrect or portrayed poorly. The one person who made it better was our building manager, Lily. She was one of the only competent, honest and reasonable people we worked with.

Our loan officer, Christina's communication experience was terrible. She only emailed us, or answered incoming questions she never gave us knowledge of the market or programs that might best suit our needs or goals, pre empted any sort of financial goals and I will never refer a buyer to Pulte Mortgage for that alone. When Pulte's appraiser produced what your Regional Manager said "was a lazy" appraisal our Loan Officer delivered that 28k news via email and did not call and explain how funds would then come from us. Your Regional Manager made a call, put in for a recert which was denied. That appraiser should be removed from your rotation after using a 16yr old comparable and ONLY used NMLS homes and 0 of the recent homes sold. Without the Regional lowering the purchase price, we would have walked and been happy to lose our earnest money. Our processor Kelly was wonderful and she too agreed that the communication from our LO was not what anyone as a buyer should experience. We were told by Bobby only 5 homes in the neighborhood were aloud to have balconies, which we learned was a lie after he was promoted and was moved out of the community. We were told our microwave was on backorder for no time frame so we were forced to take an unmatched appliance. I was told it was a happy choice by my building manager without her concern of how I would view this choice. I have never seen more emails in my life. Too many emails and not enough verbal communication is confusing the buyer. Without OUR OWN realtor involved we would have spent 28k extra dollars and went in under water in value. I am grateful to our realtor and Kelly, our processor for their help. I would never encourage a buyer to use a builder mortgage company without appraisal knowledge and the ability to walk away. We went thru 2 onsite community representatives, 2 building managers. When we experienced a problem after moving in Larry was nowhere to be found and no ability to leave a message. ... More

As a new home, its fine. If you were looking for a fresh brand new home that is perfect, this isnt it. There are a lot of minor aesthetic imperfections all over the place once youre able to look at things beyond a normal walkthrough. In fact you may be missing things or had the wrong thing installed from the many options selected in your plan. Double check that during your walk through. This is pretty much the reason my review is low for workmanship and materials. There is zero, absolutely zero reasons to have the wrong options installed so that they can be replaced later and a missing option is even worse. So you'll be working with the warranty dept a lot. Project manager and warranty dept are all fairly responsive so someone can help you with all that. But shouldn't have to go through all that if it was done right the first time or have someone do a walkthrough with the options checklist (should not be the burden of the home buyer). Other than that, I actually love my new home can't wait for it to actually be finished. ... More

Missing items on the outside of the house makes me feel like the quality of workmanship was rushed.

Chips on quartz in master bath, stains on wall. Dent on dishwasher.

More attention to detail and quality, ownership of as much of the end to end process as possible rather than blaming "trades" and other departments for issues.

Overall sales experience was good. Delivery and follow up after home was done was not good. Home was not clean at delivery. Paint still on floors, windows not clean and too many items on punch list. Not sure I would build with Pulte again.

We had a difficult issue with Pulte, as they reneged on their own contract, causing closing delays. Do not buy from them without using your OWN lender and title company!!!

I think there are things that can be improved such as the quality of the toilets, the keys to the bathrooms, showers, kitchen equipment is of low quality, the entrance to the house and the backyard is as if it were under construction, only cement, the poles of the fence are made of wood and not metal, they gave me the house without gutters, it is strange because all the others are delivered like this. The design and colors are great, the rest of the materials are good.

After closing and Pulte has their money ; response is poor to any items required for completion. Do not have any items to complete after closing.

The sale of the home was great but once it came down to the quality and inspections, that’s where it fell apart. Most last minute touch ups were not completed as promised and MANY outlets are not functioning properly around the house. Thermostat’s haven’t been changed and the direct contact’s do not care about resolving the issues.

Before Purchasing Pulte home i had a great impression about builder but after seeing the construction i lost the impression that Pulte can also build worst way. Not sure what made to bring lower quality to my home. Ceiling fans when chose during design options was not placed and placed with very normal ceiling fan. Every homeowner dream about their home in great way so will chose the builder. Thats OK. I hope Pulte keeps quality for next homeowners.

Construction and field team were great, low ratings were purely the result of sales team member we dealt with.

To many issues for a brand new house

We absolutely love our home but it feels like a façade. The things we marked during the final blue tape inspection were not completed when we moved in. The blue tape was just removed with no repairs. When we had some of the things repaired, the guys repairing them said it was incomplete. The custom shower was installed incorrectly with the water flowing away from the drain, and after a few months it has yet to be repaired. We have multiple work orders in and have documented everything, nonetheless no one seems to ever come repair the major issues. The Garage door is having issues and the chain is loose causing it to snap and bangs loudly, at this point it’s a safety hazard and we have still had nobody come out to fix it. We were told it was a high priority issue because of safety but still no word on the repair. The whole back door jam needs to be replaced and reset. None of the tile grout was sealed on both downstairs floors and bathrooms including the showers. Again, it’s a beautiful home but so much to be repaired it’s exhausting and there is a warranty but it’s taking longer than it should. ... More

The Sales Team where phenomenal LaMonica and Carlton. Exceptional sales agent and represented Pulte very well. They were kind, caring and exceptional. The Building Managers Fred and Brad very good guys and walked us thru as the house was moving along. They were always responsive and made themselves available to us. The nightmare started when it was getting close too closing in the home and the standard that Pulte claimed too have went out the window. On closing day, the house was so dirty that you wouldn't nor even believe it. The price we paid for the house did not match the quality of how it was built. We would know because this is the 3rd we have built in the last few years. We called them out on the crappy work their vendors did and the low quality. They were apologetic and said they would make it right. So for the first 3 weeks of moving into our brand new home, service folks were coming in fixing issues. So instead of enjoying our expensive brand new home, we were waking up to service people fixing things and even with all of that not everything was taken care of. 2 months into moving in and living in the home, it is glaring that the quality of work sucks and was shady. The Area Manager was called in but since then we have not heard from anyone. Not even a "we are sorry note". Not a follow up. I guess this is what corporate greed looks like. You buy a very expensive home during the highest real estate prices in history and companies like PULTE, bid, strong and bad take advantage if you. Well shame on us for trusting the Pulte name and brand. ... More

There were 3 price increases while we waited to sign the contract to build. The developer and builder own the HOA. We wee told the community prohibited investors and rentals, but we have discovered two rental properties by investors. The builder and warranty division are non-responsive. Don't close on your house until the builder performs on all items of your punch list. After you close, you are not a priority to them, and they forget about you. You are no longer a priority after you close so beware.

I’ve noticed a lot of things either already pealing (lining/paint), not fully sealed, or just done sloppy... it’s actually embarrassing to be honest because we haven’t been here long and no matter how well I take care of it and clean, cosmetically, it doesn’t look brand new... on top of that, we’ve had issues with drains not draining appropriately and I can’t help but think there are things inside of them since we had to repeatedly ask to have workers quit leaving food and trash all over the place during building... I’m anxious about the quality with what I’ve observed. We love our home, yes. But minor things, like paint pealing, doors not properly closing or lined up in the frame, sharp edges where carpet meets tile, and things we’ve observed with plumbing... has me uneasy. ... More

It was a rush on closing on our house never had a chance to address all house issues Exhaust vent above microwave still leaks leaving a greasy residue. Disappointed

Terrible workmanship throughout the house. Undone caulking and painting. The garage walls dont match because the field was too lazy or cheap to have the subs redo one side after they cut it about two inches short. Backyard door does not close smoothly. Broken pipes outside my home. Front door and garage door frames were not smoothed out where screws were used to install them. The foundation has rust leaking out the side from exposed rebar. There's a crack as well. Missing two sprinklers that are on my plans but were never installed. I'm very disappointed in the shotty work the field manager was responsible for overseeing. I would not recommend Pulte if this field manager is still building. I've laid out these issues in a previous email and have yet to hear back from Pulte. ... More

I recently had the displeasure of going with Pulte on my new home, and I must say, it was a nightmare from start to finish. The craftsmanship was subpar, with sloppy work evident in every corner. Once I moved in, I am dealing with a laundry list of issues, from crooked walls to leaky faucets. If you're considering building with Pulte, I highly recommend getting a thorough inspection from a third party before finalizing anything. Don't make the mistake I did of trusting their workmanship blindly.

The whole building process started good, but it took Pulte 8 extra months to complete the project resulting me extra 16k out of pocket (interest rate, month to month lease). Our builder Josh, and Stephanie was unresponsive most of the time. They simply did not care. Also, who pays for 450k but get a thermostat that is not even wifi capable?