Pulte Homes Reviews in Austin, TX

Very unprofessional workmanship. Not Pulte Standards. Useless in Paying premium price. Below points justifies my rating: 1) Very bad finish on the Kitchen backsplash. How will CM says that sometimes construction will end up with gaps and that is out of their hands. Then what is the use of having CM for a house. Any one from office can give directions to contractors and accept what they deliver. 2) Waste water pipe lines are blocked and no one care to check them before close. My house after closing flooded with water twice and made wood flooring wet in master bed room. First time it is just water but next round poop (biological waste) returned back from the pipes and flushed back in 2 bathrooms toilets and again made wood floor wet in master bathroom. I have to clean some one poop in brand new home. I cannot say it is a brand new home after poop everywhere in bathroom and bedroom. The plumbing team came to unblock and flooded with poop in my front yard and care not to clean. We can call this home a Poop home then Pulte home. 3) Did a patch work on the nook celling and it clearly visible as patch. 4) Power in one of the bed room trips off if under kitchen sink disposal is turned on, as well as some one use power plugs in the opposite house. They blame it is city that some have connected two house power line and they can do nothing about it. This is still not addressed, I atleast reset the breaker twice daily. 5) Backyard grass is dead and fence is broken and water get stagnant at the end of the backyard near fence. 6) They made mistake with brick on my neighbor house and removed the brick, they did not even inform me to cover my AC unit in the backyard or did they not cover it. Now my AC unit is filled with little brick pieces. Who is responsible for that bad workmanship? 7) I made about 10-15 warranty tickets and only 5 are addressed and god know when others will be addressed. This is my first home in my life and I regret buying from Pulte. ... More

Jimmy is the most unprofessional person I have ever met as well as lazy and incompetent. I have multiple emails noting issues with the house through out this build that would have completely been missed had we not discovered it and made him aware. Multiple times the things I pointed out were ignored unless I stayed on top of him to get it addressed. For the first two months of our build we had zero build updates from him and he blamed a coworker for not adding us to his email list. When we did start getting updates it was apparent he never went by our house and relied on what he read on their online system to tell us what was going on at the house. We just started going to the house the day before the build update so that we could update him with the progress the next day because he was usually unaware of what work had been done. At one point he stopped giving us phone updates and we started receiving email updates from the sales associate. He wanted us to only tell her, the sales associate who is unfamiliar with construction and still had to relay everything to Jimmy, about the issues we were finding with the house. He was completely unaware of the selections made for our house when there were delays because he could never tell us if the delays affected our specific selections. He used that to delay giving us a closing date. First he said he would set a close date when the flooring went in. It went in and then he said he would give us a close date when the countertops went in. Then the countertops went in and he said he would give us a close date when the backsplash went in which is when we finally got one. He blamed all of the delays on Covid even when we were two years into the pandemic. He blamed Covid for being completely unprepared for the final walk through inspection we had already rescheduled once due to his unpreparedness. On multiple occasions he stated to me that he doesn’t build a perfect home which was absolutely disgusting to hear the lack of pride he had in his work. He is a terrible representative of your company and should never be involved with customers. It’s his lack of management and over site of his team that lead to the scratches in the floors but of course it’s not his fault because nothing ever is in his eyes. If he was actually doing his job and monitoring the progress as it went along things wouldn’t have been constantly damaged as the different trades came through to do their jobs. ... More

We bought our house about 2 months ago and had excellent experience from the sales person there. However we experienced major issues with the builder and construction team. We closed on a house that still had items that were unfinished and were promised that they would be taken care off the day that we would close. Not only those items were NOT done as promised, but it took us 2 month of calling and emailing the construction team daily/ weekly without any response. The whole situation was very frustrating as we had were getting no response from Pulte construction management. We had to put our food down to get our house done on the items that were still unpainted, damaged bathroom frame etc. Overall it was a very difficult and exhausting experience!!! ... More

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More

Sadly We lost some money because your cintract eas unclear

No quality , identifienv so many issues here and there.. sales and construction team behaving very rood.

Didnt had smooth closing experience with builder

Make sure that everything is down be before you sign your closing

No quality at all

Not good at all

Worst experience I have ever had buying anything.

Very cheap building quality, quick fix repairs, and a company that prides themselves on quality. Their advertised quality and the Pulte care experience was false. They care about covering up their mistakes quickly and quietly, they care about not taking accountability for major defects, and they also don’t care about using the homeowners time to conduct shotty repairs.

Horrible experience with low quality workmanship - excuses from builder were given for numerous issues we brought up. They don't take pride in the quality of work and play it off as all "acceptable". Will never build with Pulte ever again.

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Found fa bunch of issues during pre-purchase inspection. Though they promised to fix those, non of them were fixed, Only cosmetic work done and others were ignored, but provided wrong status to us. Same issues reported by other buyers in the community. Multiple issues noticed during move-in, submitted tickets. The agent promised to fix the issues during the purchase process, but not updates after that. No response to follow up. Prior to purchase, heard Pulte was a good builder, but now would not recommend to anyone after the experience.

Donot close your home with any issues pending. Construction Managers are so irresponsible and donot address minor issues despite of 10+ reminders. Lennar has a better quality homes compared to Pulte Homes. With the money they took and quality they delivered is poor. They pretend to be acting on issues but they never.

No responsiveness on the service request line, always asks to leave on voicemail. No follow up. Customer care manager pushes back on everything with no real concern to the home owner. Major water line leak in first 10 days of ownership. Electrical issues. Very late follow up on closing items closing. Overall very bad experience owning a pulte home.

Poor workmanship, the quality process is very very poor. Houses pass quality inspection with lots of things missing from what we signed up for. Many items are not in working order and had t be fixed after closing. Response to issues is very poor. Construction team just tries to dust off issues.

Home looked good on paper, demo house was good as well. After signing trouble began. During build there was a lack of initial contact, got however changed by Raul, sales guy and Steve our build foreman. No changes could be done to house and promises of a water loop got forgotten and I had to pay out of pocket. Build quality is what can pass the code inspections plus lots warranty issues. Screen windows was broken, garage floor cracked, GFCI wiring done wrong, HVAC thermostats misaligned, paint marks everywhere and on everything. Installed carpet is creating allergy reactions for all of family, which I asked them not to install. Pulte declined...Garage was said to have been insulated... but it's not. One of the toilets even included a present from a builders. Home will be great once Pulte fix their mistakes then I can begin and rebuild it to proper finish. If you can get 50% discount then Pulte is worth it. Pulte is an emperor without clothes, upheld by a few good people who really try and do their best. ... More

Initial Experience was good but later realized when my tenants moved into the hose , very sloppy inspection done by field manager. Lot of issues in the house which could have avoided with minimal inspection.

I was really hoping that the home buying process will be good and easy with Pulte group. But I was wrong. Right from first step, I had very bad experiences with Pulte group. They would never stand on their own words. They always change the words accordingly to their situation. All the construction materials used were not even upto the standards they are charging. The output doesn't even come closer to what they are charging for. Warranty department is another bad one. I am not sure if it is here or everywhere, but it's literay bad. Construction manager says that anything they might miss would be covered in the home warranty and home warranty guy says that's home owner responsibility to look at everything on walk through day. I would never go with Pulte again or recommend anyone to go with Pulte group. ... More

I don't have any words to say how bad the whole process is and how much mental stress and pain they can give to buyer. Everything they will say we will fix and force you to close the home and they will give you letter of intent and finally after the close ... you hear the words "" As per Plan"", we won't do anything. The new home becomes 10 year old within a year with so many breaks and fixes as part of warranty. The construction team quality is very poor and they think warranty team will fix incase of leaks and issues. So you end up with fighting with warranty and break walls, doors of your new home. There is no honesty, they will change rules from buyer to buyer, not on their promises and words. The main highlight thing is they will say yes initially and keep delaying a final confirmation and they will say after couple of weeks either No or not possible, by the time you lost your interest and fed up with follow ups. I do not have an option to give negative rating which they deserve 100% and I can say in one word they show " A Magic Show " to sell home. ... More

Overall the experience was horrendous from the lack of communication from the sales office to the six different construction managers we had, to the quality of work, and the timeline in which we were guaranteed to close by (which was 9 months off). I would recommend to stay away from this builder overall. The best thing for them was the last construction manager that we got to work with but that eventually got moved to another community. Their lack of professionalism baffles me.

Not sure where to begin, because there is so much to say. First, Pulte does a great job of having decent sales representatives and after that it is a steep decline in all other aspects of the home build. The design consultants are horrible, lazy, rude, and pretty much incapable of doing the basic aspects of their job. We never asked for their design opinion and I'm glad we didn't, because I could only imagine how bad our home would have turned out (probably even more in cost than we already paid as well). All of this is just the beginning of your issues to come. Pulte doesn't really do anything on your house and takes almost zero responsibility throughout any issues that might arise. I thought this was indictive of just us, but after talking to our neighbors they had a similar experience. This will be a problem for you, because they subcontract your whole house and the workmanship is mediocre at best and certainly not worth the amount you will pay. With all of that being said, if you do spend money on expensive upgrades like us, you should know that the choices you make are actually good quality materials, but they won't be well taken care of when storing, or installing. An example if you don't understand that. We have excellent cabinets and quartz countertop selections and upgraded trimwork / baseboards, but they are installed poorly and look absolutely sloppy, thus leaving us to deal with home warranty post home closing. Most homes typically have small things to worry about, but craftsmanship shouldn't be an every house issue. Again, this is in large part due to them subcontracting everything and honestly not giving a crap about you or your home that you overpaid for. Everything above be prepared to encounter, but for us personally this was also one of the worst things that could happen to you. Our first and second of three project managers, we had were absolutely horrible. They consistently left us uninformed on our house progression, and completely missed our build timeline without any justification, which there wouldn't have been one that wasn't either a lie or bogus anyways, but still, a common courtesy or small compensation for Pulte's inability to meet deadlines should be expected. I honestly could go on for days about how much I despise Pulte, and I would never have built a home with them knowing what I do now. I will never again build with them or ever recommend them. ... More

It was a nightmare with Pulte. They never gave clear timelines. Huge mismanagement. No proper planning. Delays on everything. Now seeing at other friends houses from a different builder I see how bad Pulte’s work is.