Pulte Homes Reviews in Austin, TX

Prepare to be "sold" on the model homes they show you. Unfortunately, almost nothing resembles the quality of the model. Poor worksmanship plagues this company leading to constant warranty requests. Items that were listed on the documentation at closing will NEVER get done so be prepared to delay closing. During the building process, their management team is absent, has no idea what is going on, and will not work with the buyer, regardless of the reasonable offers to help with moving the build forward. They will then "force" you to close with many outstanding items because they only care about bonuses/commissions. Your project manager will be great and the only one to help you, but because of their extremely poor management, there's only so much they can do. ... More

My grading of side yard was not done properly and the construction manager has been delaying it since then.It has been many months and nobody is looking into it.I had a very bad experience and I wanted to escalate it.This is not what you expect after paying so much.

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.

See ratings above! Why? This is so ridiculous!

appliances installed are of poor quality and the service is very poor

My experience with my builder here with Pulte was terrific. Matt was my contractor, I give him 5 stars on communication and quality workmanship. He walked me through the whole process of building my home and communicated all along the way. He is friendly and professional. I highly recommend Matt and his team! I felt very confident and cared for during the whole process and even after I moved in. The warranty team is great and all of my minor issues were attended to quickly and efficiently. Thank you Pulte for the great experience!

Most new homebuilders are the same nowadays. The same subs are building 200K and 500K houses. The difference is construction managers and how well they are overseeing the subs. My experience with Pulte wasn't great from the get go. Two days into moving in I experienced major plumbing issues. Pulte did honor the warranty and is taking care of everything but I am now wary of potential issues when warranty expires. Probably wouldn't buy Pulte again.

Plenty of issues with the house with workmanship and quality. I wouldn't be able to recommend Pulte just with the number of issues we've had with them. They did go to lengths to make everything better but that only eases the sting a bit. The house was A COMPLETE MESS the day of closing. Landscaping was not in. Carpet throughout the house had to be replaced a couple weeks after moving in. We had to continually nag the builders to get things fixed that were not right. Then it would be "fixed" and we would have to get things "fixed" again. Second time having a home built and was a nightmare. I honestly would blame most of this on Plute contractors and them rushing to get work done due to the amount of work. But Pulte really needs to either find new contractors or do a better job of inspecting and having them come fix their work vs. having the customer inspect and tell Pulte that the work wasn't done correctly. When all is said an done, I would go back and pick a different builder. If it wasn't for the sales rep Molly and the Construction Manager Daniel, we would have tossed in the towel. ... More

Pulte looks to be a better builder versus some of the other alternatives. There are some things which do not make sense to me, but I think you may find that with most builders (such as light switch placement, gaps in the garage below the garage doors etc.). After a not-so-happy sales, design center and finance experience(being very polite here), I was won over by the building super and the build process overall.

We are really neither satisfied nor dissatisfied including loan process what ever it has.

after lengthy construction period, I closed the house with the empty promise from field construction manager to make up missing items paid in design, (no blinds, no medicine cabinet). more than one month after closing, I still don't have the items and no dates provided. So frustrated now.

with Covid, the cost of materials got higher and shortage. They chose paper sheathing for wall instead of plywood. It's not great solution for windy conditions. Reasonable price that I paid so I don't have any complaints but if you have money to spend and looking for high end quality house then please go with better home builder. I would not go with Pulte anymore unless I do have soeme money to pay. I had punch list items to fix before closing, of course they hadn't not fixed and spend more than one month to resolve. If you are looking for a house for normal then this builder is just right for you. ... More

Pulte is very busy at this time building as fast as they can, so if your home takes longer, don't be surprised, if the home experience is not what they advertise, don't be surprised, if you move in and you still find a lot of mistakes, don't be surprised.

It was a bit of struggle with Pulte on all accounts (construction, sales office, mortgage) from start to finish. Construction issues were covered up, we were told some of the staff cut corners (by other staff) and given a multitude of misinformation by sales, and our mortgage representative had little knowledge of the products he was selling. In regards to construction, the paint is already chipping, cracks in ceilings (1 month in), house was not properly cleaned upon move-in (still tape marks all over floor) and just general lack of attention to detail. We are happy to finally be in our home, but would not buy a Pulte home again. The silver lining is that some of the upper management (construction and mortgage) were extremely helpful, professional, and responsive--it just took us a while to get to the point of us contacting (and end up working with) them during this process. ... More

I highly recommend high windows in the living room.

I had the great experience while making the offer on the house. The agent was super responsive and provide all the information in timely manner. However after closing builder did not complete the remaining repairs as they promised and as sign in the contract. It took almost 2 months to get those issues addressed after the closing. I needed to follow up multiple times on those repairs. They even lied mentioning everything fixed even when none of those items were addressed. It became very hard to trust.

Manny and Austin have been great on the construction side and warranty side to fix issues, but the quality of the home is poor. Clearly sloppy and quick work just to get the house done. Cabinets aren't level, trim is not square or flush, paint is sloppy and dripping. Paint is everywhere in grout and on the floor. Doorways and walls are clearly not level or square. Drywall finish in the entire upstairs is bad and has to be redone. The landscaping was quick and pretty sure the sod was dead when installed, grass still hasn't grown 2 months in and not sure if Pulte is going to replace it or not.

There are several small details and bits have been missed and construction manager should have focused more on these details.

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

From the street it looks amazing, after being in the house for a few months you find all the things not done or half done. - Paint on the outside stone (a lot) from when they painted the trim - Drywall tape coming off, multiple spots - They used broken base when doing the trim. - Bad caulking job everywhere - The dampeners in the attic were not even hooked up to power and are set to off. (WOW) - They used 1/4 round on the base in the main area of the house because they couldn't schedule the trim after the flooring was done, you do this when you screw up. - 3 doors didn't even latch when you shut them. - I'm still finding issues. ... More

The quality is not good, lot of issues! No more Pulte again!

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More

In short, do not buy a Pulte home. In the first month, we’ve experienced leaky pipes, improper grading to the land resulting in water pooling around front and side yards, and a number of other issues a new home should not have. Fingerprints from workers are in multiple places, paint has chipped from multiple bedroom and bathroom doors, etc. Again this is a new home. We asked other builders about Pulte prior to signing with Pulte and they had glowing remarks. Also, the sales rep offered an additional concession if I could find a lender who didn’t require what Pulte’s lender was requiring and when I did, she reneged on the offer. I even took the complaint up the chain to the division president, Michael. He said he’d call me to hear me out and he never did. This is the 3rd new home I’ve bought and this has been the worst experience so far. Disappointed since Pulte has a great reputation. ... More

We were rushed to closing. We submitted third party inspection report before closing that grass is not healthy and need to be replaced. I was told it just needs some sun and would turn green soon after closing. I trusted and approved final walk. But the grass never turned green. When i requested in warranty they are currently pushing back to even add it in warranty

Sales team is worst team you can get . Even build manager was rude. Pulte mortgage team was also worst. Had terrible experience. Best part was after build manager left they assign new build manager (Mark) and he was best and did help great in everything towards closing.