Pulte Homes Reviews in Austin, TX

attention to detail may improve small issues that should've been taken cared before I moved in were not fixed

Ladies up front were hard to do get ahold of. Never replied, or IF they did it was DAYS later. The quality of stuff is nice.

There were a few items done incorrectly and the quality of things such as paint on walls and front door could be much better, as an example.

Love my new home.

We recently purchased a home through Pulte and were surprised by how smooth the process was. From the sales staff to the construction team to the mortgage team, each person seemed to genuinely care about us getting the home we were looking for and in the time frame we needed it. Everyone involved made our home buying experience smooth and enjoyable.

My wife and I are very satisfied with the quality of our home. It was completed ahead of our expectations, allowing us plenty of time to settle in. The build team who worked with us, Shane and Sam, were an excellent group - keeping us informed, and going out of their way to protect the integrity of each phase of build.

I have entirely too much negative feedback to share but let’s just leave it there - i’ve lived in the house almost 4 months and they are still coming in and out of my home to fix things that should have been done before we closed.

It was a bit of struggle with Pulte on all accounts (construction, sales office, mortgage) from start to finish. Construction issues were covered up, we were told some of the staff cut corners (by other staff) and given a multitude of misinformation by sales, and our mortgage representative had little knowledge of the products he was selling. In regards to construction, the paint is already chipping, cracks in ceilings (1 month in), house was not properly cleaned upon move-in (still tape marks all over floor) and just general lack of attention to detail. We are happy to finally be in our home, but would not buy a Pulte home again. The silver lining is that some of the upper management (construction and mortgage) were extremely helpful, professional, and responsive--it just took us a while to get to the point of us contacting (and end up working with) them during this process. ... More

Project was always on time or ahead of schedule

The process of building was very easy. We also feel a tremendous value in the home. What we paid was less per square foot than just about anything in the area by a significant amount. Like any new build there are small things to complain about with the workmanship, but nothing serious. Overall, we are very happy with our purchase. I would also like to comment on the quality of the build managers. We had two throughout the process at different stages and they were both extremely communicative and responsive to issues. They were able to explain things to us in an honest and simple way when we had questions. Overall, great job! ... More

This is the third home we have had built by a mass builder. It was not the worst by far, but definitely not the best. The buying experience was not good at all. Since moving in, I have to say that they are really great about getting any issues taken care of right away. Overall, if we were ever to build again we would consider them.

5 month delay, followed by many construction issues once we moved in. If you look closely, there are a lot of small details that have not been correctly taken care of in the house. It is a hassle to call Pulte/Warranty department/etc, as it should've never happened in the first place. My AC/Heating unit had missing parts, and took multiple calls and visits to fix--I wish pulte checked the quality of their products before pushing their customers to sign off on it. I also have a couple of lopsided doorframes. Some are rather obvious, but some not too noticeable. This could've been easily prevented, but it seems pulte is rushing through the building process and not paying enough attention to detail. ... More

Buying experience with Pulte Homes is very smooth. I recommend them.

We keep being told that work will be done and then nothing . . . No one reaches back out to us like they say they are, to actually get the work done. It’s been a bit disappointing.

Solid communication from start to finish. The team was Transparent with us and this was a smooth process. Great craftsmanship for the cost.

I appreciated the attention to customer service from the builder manager. He went above and beyond during the entire process.

Pleased overall with product and experience.

Upgrade the house itself. Upgrade certain basics after move in. Great building process and supervisors.

Your staff made my experience enjoyable

Be sure to ask to see a house with the brick you choose (rather than select from pictures) because they wouldn’t take responsibility when the brick thye planned to put up was completely different from what we had selected, even though they hadn’t even started to put it up yet.

We were happy with Pulte's designs and floorplans. The buying process was easy and everything went according to schedule. Would recommend to someone else!

Very good builder. A few items to improve more. Wish to have more choices of design options. Need solutions to reduce the noise of internal Heater chamber

From the beginning to the end we had a great experience. There were a few things along the way that required attention but Pulte and the team worked diligently and quickly to correct any and all issues we had along the way.

My field manager stayed engaged with me through the whole process. I’m very satisfied with how the home turned out and the warranty process has so far been well streamlined.

It’s taken quite a while to get my warranty issues resolved and it’s difficult to get return calls. I have requested 3 warranty issues be resolved in mid November and only one has been fixed.