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- Austin, TX
Pulte Homes Reviews in Austin, TX
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What Austin Homeowners Have to Say About Pulte Homes.
Read all 511 verified reviews from homeowners that built a new home with Pulte Homes in the Austin area. Austin homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Austin Area
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Customer Reviews
Pulte Homes - Very positive experience
- John S.
- Verified HomeBuyer
- June 18, 2019
- Georgetown, TX
Very positive experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointed
- Delio L.
- Verified HomeBuyer
- June 16, 2019
- Hutto, TX
Terrible workmanship throughout the house. Undone caulking and painting. The garage walls dont match because the field was too lazy or cheap to have the subs redo one side after they cut it about two inches short. Backyard door does not close smoothly. Broken pipes outside my home. Front door and garage door frames were not smoothed out where screws were used to install them. The foundation has rust leaking out the side from exposed rebar. There's a crack as well. Missing two sprinklers that are on my plans but were never installed. I'm very disappointed in the shotty work the field manager ...
Pulte Homes responded:
We're incredibly sorry to hear that you're disappointed with your home and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - Jimmy was wonderful to work with!
- Klara W.
- Verified HomeBuyer
- June 11, 2019
- Liberty Hill, TX
Jimmy was wonderful to work with!! Super helpful and went above and beyond to ensure I was happy with my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience!
- Don V.
- Verified HomeBuyer
- June 11, 2019
- Georgetown, TX
Our home buying experience with Pulte was wonderful, from start to finish. My Loan Manager made sure the loan processing aspect was smooth and efficient and our building superintendent did well managing our expectations and communicating.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality work and dedicated team
- Theopa R.
- Verified HomeBuyer
- June 05, 2019
- Liberty Hill, TX
We had a great experience with our building process from selecting our lot through the build and closing. We’ve had a few warranty items to submit but all have been attended to quickly and completed timely. Love our Pulte home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Straight forward and easy
- Kay M.
- Verified HomeBuyer
- June 05, 2019
- Liberty Hill, TX
As a first-time home buyer, Pulte did an amazing job walking me through the steps and ensuring I knew what was going on at all times. The house is perfect, and the people at Pulte made the process easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Love our house.
- Melissa E.
- Verified HomeBuyer
- June 03, 2019
- Pflugerville, TX
Love our house. Every one we dealt with was great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good field managers with not so good sales office
- Anonymous
- Verified HomeBuyer
- May 29, 2019
- Buda, TX
There were a lot of inconsistencies between what we were told as far as timelines and our options, and what actually happened. There were numerous errors that were caught along the way with design and at one point almost walked away from the home. However, in the end the quality of the home turned out great, but not the exact design we were hoping for.
Pulte Homes responded:
Thank you so much for your feedback. We're sorry to hear you experienced these inconsistencies during the home building process and we have shared your comments with our leadership team. Please feel free to email us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Great Home- Great Experience!
- Anonymous
- Verified HomeBuyer
- May 23, 2019
- Georgetown, TX
As this being my first home buying process- Pulte made the experience enjoyable, contrary to all the horror stories I've heard with home buying. The staff was very responsive and knowledgeable. The Builder was also very pleasant to work with. Everything that was promised was delivered with great quality and satisfaction. Not once did I feel I was getting the run around or receiving false information. The quality of the home superb and I'm happy to have them as my first home builder.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
More issues since closing
- Garland R.
- Verified HomeBuyer
- May 01, 2019
- Liberty Hill, TX
We were told our house would have a door from the garage to the back door. It does not. When we asked they stated it was mark off of the plans we signed. Yes marked off AFTER we signed them. They have yet to really attempt to fix this. The workmanship in the house is lacking. There are foot prints in my driveway and metel rhubarb is showing through. They laid my drive way very inefficiently. We cant even get into the third car garage without driving over the sprinker that they set right at that corner. The other houses on the block have a much different angle for their drive way.
Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that you encountered these issues with your new home and we'd like to help if possible. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Excellent and recommended
- John M.
- Verified HomeBuyer
- April 25, 2019
- Austin, TX
Great local team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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