Pulte Homes Reviews in Austin, TX

I am very happy with my new home. All Pulte employees from sales, construction manager, and customer service have been very helpful and respond promptly to any issues. The home is very energy efficient and the layout very functional.

We have experienced great customer service from Pulte

Problem with installed materials and manner in which the grass was played down.

Home completion timelines (took 12 months from contract signing to close) can be decreased and more time/meetings/process needed for design studio options. Overall, I had good experience working with the Sales, Home Construction and design studio designer. Average experience with Pulte Mortgage team.

No quality , identifienv so many issues here and there.. sales and construction team behaving very rood.

As a first time home owner I was confident the entire way and felt like everyone working on this project was easy to trust. They catered to all my questions and needs and were true professionals.

Buying experience was great. Yard grass was not that great, grass was sick and poor quslity

Overall its great, but can be improved a lot. Quality is not focused as much as on prices. Needs some re designs on some basic needs in the house. The basic options should change as prices are increased other wise the quality shows low.

Buying experience was good overall, but not impress with the quality workmanship and materials for the price of the house.

Our construction manager, Charlotte, was on top of every detail and kept us updated on the progress on a weekly basis!

Thank you for everything, Pulte is a very good builder , The design of the house the material that they used to build the house everything is excellent. I recommend Pulte home to everyone. Thank you.

Pulte has great people, from sales, to construction and customer care. They are friendly, helpful and responsive. I appreciate the their effort to make the entire process as smooth as possible. However, the build quality isn't as good as I expected. I've had issues with the oven, the dishwasher, the AC, the plumbing since I moved in. My AC has broken down twice and I had to live without AC for entire two day. Now I'm still waiting the AC company to come back to check what exactly went wrong... Luckily I had the best customer care manager who is very responsive and tries his best to help the situation. ... More

Overall buying process, House were good and fully satisfied. However, professional workmanship was missing (I am not that demanding person). Painting, Wood work finishing, Concrete finishing were too much rough. Home appliance installation was amatuer ability. I already made a lot of service request ticket in a month. Some cabinet parts are still missing although construction manager promised to set up asap when I closed document. Fortunately, Ms.Nicole in customer care center was really helpful to solve all the issues.

Happy that we chose a Pulte Home .

My wife and I had an amazing experience with our Pulte Home build. Our construction manager, Gilbert walked us through each step of the process and ensured that we had visibility into everything that was going on. Any mistakes that contractors made were quickly corrected.

Kayla and Alex made the experience so great. We are enjoying our home so far

I’m more frustrated with the electrical system/workmanship of my house. I feel like I’m not getting my money worth. I should not be dealing with so much issues with my house. I am having to take too much time off from work to wait for service staff to work on my house repeatedly with failed results. I bought a home with Castlerock home builder in October 2020 and I have not requested anything from their house warranty till today. Something is seriously wrong with Pulte Electrical system service.

Home buying experience was great on the builder side but the Pulte Mortgage process was not the greatest.

Pulte team was great. Our only issues was with the mortgage company and their lack of urgency and responsiveness. In the end everything worked out and we are very happy in our new home.

They are Just awesome. I love them

Horrible experience with low quality workmanship - excuses from builder were given for numerous issues we brought up. They don't take pride in the quality of work and play it off as all "acceptable". Will never build with Pulte ever again.

Great experience from start to finish

I’m so glad I went with Pulte for my first home buying experience. I’m very happy with this purchase

I was expecting a better quality and upgrades for the price. What happens in sales center does not always translate to the design center. I love my house but process was rough. Contractor Justinwas easy to work with.

I recently had the pleasure of purchasing a home through Pulte Homes, and I wanted to take a moment to share my feedback with you. Firstly, I want to express my gratitude for the excellent service provided by Nathan, the salesperson, and Eric, the construction manager. Both Nathan and Eric demonstrated exceptional communication skills and ensured that I received timely updates throughout the entire home buying process. Eric's proficiency in construction was particularly impressive, as he adeptly addressed and resolved every issue that arose during the construction phase. I couldn't be more satisfied with the quality of workmanship displayed by Eric and his team. However, I must bring to your attention some areas where I believe there is room for improvement. Regrettably, I found the communication from the mortgage loan officers and title company to be lacking. I felt uninformed about the money transfer process until the very end of the transaction, which was a source of frustration for me. I believe that enhancing communication in this area would greatly improve the overall home buying experience for future customers. Despite this minor setback, I want to emphasize that my experience with Pulte Homes has been overwhelmingly positive. I have already recommended Pulte to several friends and family members based on the outstanding service provided by Nathan and Eric. Their professionalism and attention to detail have left a lasting impression on me, and I am confident that others will also benefit from choosing Pulte for their home buying needs. Thank you for taking the time to consider my feedback. I believe that by addressing the communication issues I've highlighted, Pulte Homes can further elevate its reputation for excellence in customer service. Once again, thank you for your attention to this matter. I look forward to continuing my journey with Pulte Homes and enjoying many happy years in my new home. ... More