Pulte Homes Reviews in Austin, TX

Jimmy and Kenny are the best

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Solid builder, took the care to close out outstanding items.

Overall it was good. Some faulty wiring in the garage had to be corrected (May 9, 2024). Internet went to down on May 7 as the main wiring 3 houses down had to be fixed to bring back internet up. So a day lost. Unit 301. Overall team is good and they work on it right away. I still want to know what the fixed on main panel and why. The second (small bathroom) upstairs did not have toilet paper rack and will take 2 more week to arrive. I think builder completely missed it. The lawn guy was taking a nap/lying down in front of our house on May 8 outside my house and even left an empty can of soda. Overall good team from sales to support. Kudos. ... More

Jacob and Rachel were very responsive and made the process very smooth

We had a very good experience with Pulte including both the sales and construction side. We would recommend a Pulte home to our friends.

My experience was good in terms of home buying, and but since we closed, we have been identifying the issues pretty much in a lot of things, which made me lose trust on how the builder has handled the construction, and why within just first 3 months we've been experiencing all these issues.. I would recommend exercising caution if anyone is buying from them.. but to their credit, so far the responsiveness has been great, and they are resolving issues (although there shouldn't have been any in the first place)

Greats sales person , Not good construction manager

The home buying experience from Pulte builders and their mortgage company was an easy and complete operating system. Everyone was very knowledgable and helpful with this process.

The process from start to finish was smooth, stress-free, and very efficient. All my questions were answered right away and I was always kept in the loop, especially when it was close to closing time. The builders took care of everything before the final sign-off and everything was handed over to me with such ease.

House seemed to be built too fast

All 10's for Jimmy and team. Great experience!

I highly recommend high windows in the living room.

Finding myself in a situation at almost 80 years old Buying a new home certainly nothing I expected. Employees made it so much easier kudos to Travis and Justin. I couldn’t have done it without you guys. They both helped me every step of the way responded almost immediately to any concerns that I had.

I recently had the displeasure of going with Pulte on my new home, and I must say, it was a nightmare from start to finish. The craftsmanship was subpar, with sloppy work evident in every corner. Once I moved in, I am dealing with a laundry list of issues, from crooked walls to leaky faucets. If you're considering building with Pulte, I highly recommend getting a thorough inspection from a third party before finalizing anything. Don't make the mistake I did of trusting their workmanship blindly.

We had a great and easy experience purching our first home. Pulte ensure we were kept on track up until our closing day. The house quality and workmenship were worderful. No complains so far. The salesteam was the best out of all their employees. We were taken care of even after closing. Answer 100s of our question with a simle on their face.

good experience overall [Jessica from sales did exceptional job and Clay from support team doing great job and only issue had is my construction manager was not up to the mark, we ended up having lot of issues, however support team is resolving those.

All the above mentioned were helpful and made the entire process as painless as possible

We are very pleased to say that Pulte has really exceeded our expectations, great job guys and thank you for the experience you guys are awesome at what you all do.

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More

Unreasonable policy on delays. I had to pay extra money from my pocket for no issue of mine. Escalated to CEO, no response. Will probably think twice before buying another home w/ Pulte.

Pulte Home, I will recommend for my friends..

We had no idea what to expect as first time home buyers and Pulte made it easy from start to finish. They were patient and understanding with us, answering all of our questions. They were attentive and very responsive. Couldn't be happier!

Found fa bunch of issues during pre-purchase inspection. Though they promised to fix those, non of them were fixed, Only cosmetic work done and others were ignored, but provided wrong status to us. Same issues reported by other buyers in the community. Multiple issues noticed during move-in, submitted tickets. The agent promised to fix the issues during the purchase process, but not updates after that. No response to follow up. Prior to purchase, heard Pulte was a good builder, but now would not recommend to anyone after the experience.

The homes built by Pulte are great and best quality materials are used. The ground staff are great and take great care in making sure all the expectations are aligned with what was advertised. The sales team is also great and very quick with responses and providing information. The loan approval team (and there are multiple groups) have some overlap and communication can be confusing at times. Just make sure you have everything documented to support you as you progress on finalizing the home that you want. Overall, I am happen with how my home was handed over to my on the day of closing.