Pulte Homes Reviews in Austin, TX

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More

Unreasonable policy on delays. I had to pay extra money from my pocket for no issue of mine. Escalated to CEO, no response. Will probably think twice before buying another home w/ Pulte.

Pulte Home, I will recommend for my friends..

We had no idea what to expect as first time home buyers and Pulte made it easy from start to finish. They were patient and understanding with us, answering all of our questions. They were attentive and very responsive. Couldn't be happier!

Found fa bunch of issues during pre-purchase inspection. Though they promised to fix those, non of them were fixed, Only cosmetic work done and others were ignored, but provided wrong status to us. Same issues reported by other buyers in the community. Multiple issues noticed during move-in, submitted tickets. The agent promised to fix the issues during the purchase process, but not updates after that. No response to follow up. Prior to purchase, heard Pulte was a good builder, but now would not recommend to anyone after the experience.

The homes built by Pulte are great and best quality materials are used. The ground staff are great and take great care in making sure all the expectations are aligned with what was advertised. The sales team is also great and very quick with responses and providing information. The loan approval team (and there are multiple groups) have some overlap and communication can be confusing at times. Just make sure you have everything documented to support you as you progress on finalizing the home that you want. Overall, I am happen with how my home was handed over to my on the day of closing.

We had an awful experience with our sales person. Much confusion and back and forth. A lot of information that was provided was just incorrect or portrayed poorly. The one person who made it better was our building manager, Lily. She was one of the only competent, honest and reasonable people we worked with.

The team helping.me buy my home are great. My experience with Pulte lending was the complete opposite. In fact I did not use them in the end because their requirements were unrealistic. Unfortunately they waited until the last minute to tell me. Luckily I was proactive and didn’t need to use them but others might not have the flexibility.

The initial sales person was very upfront with a lot things and the sales process overall was smooth. The loan company is very predatory. They lie to close the loan and are trying to squeeze everything out of you. Then coming to closing, the construction manager cared about my experience and the home though there were delays. The area manager is not so helpful and felt like all he cared was closing the home. The construction manager Gilbert is an asset to Pulte as he single handedly made my purchase and post purchase support exceptional. He was very responsive, attentive, and willing to do everything we asked for. Though the process seemed a bit out of place with delays in work, Gilbert pulled through for us and I think he genuinely cared for our home and our experience. Post purchase, the warranty team so far has been exceptional. Larry from the warranty team is also an asset to Pulte. He seems to care about home owner experience. These two people may as well make me give Pulte homes another shot next time I am in market or someone I know is in the market and asks for my experience. ... More

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Our project manager Matt was fantastic. He always responded to questions and fixed any issues. We are very happy with our new home.

The entire process from start to finish was very simple and straightforward. The entire staff was very helpful, friendly and supportive. We have only had one minor repair which was immediately addressed which may have been caused by movers, but no hesitation on getting the repair completed.

As a commercial general contractor I went into the home building experience with some general concerns from my knowledge of residential home builders. I was able to perform regular inspections during the construction and was pleasantly surprised by the quality of the workmanship managed by the Pulte construction manager. Subcontractors can be difficult to predict but he did well to control the quality and addressed items I found. I do recommend hiring a 3rd party inspector, it is money well spent and the individual found a few items to correct that I did not have capacity to research. Overall Pulte produced a great home and we feel well taken care of. Even one warranty item in, they were quick to address it. ... More

Our sales agent deceived us by not allowing to add a buyers agent and therby denying buyers agent commision.

It is a great experience to buy a house from Pulte. From their marketing team, sales representatives till closing everything is very smooth and organized which really make buying decisions positive and easy.

Our first contact with Pulte homes was with Travis. He was always there to answer all the questions we had along the way and guide us thru the process of purchasing our new home. It was difficult as we lived in a different state but he always got back to us in a timely manner. We even a few good laughs along the way. His construction manager Justin, has also been great in getting everything completed in a timely manner and great follow-up. He is willing to go the extra mile in getting the job done and done well. He checks in often to make sure everything is good and to see if we need anything. We also had a great experience in the closing of our home, everyone has been so helpful and very friendly. Our home is build very well and is in a master planned community, one of the best in the state. It’s a great place for families or retired people like we are.. We have only been in our house for a few days and all is good. in a master planned community. One of the best in the state. ... More

We love our new home from Pulte. Everything looks really nice. Recommend Pulte highly as they build a high end product.

It was an absolute pleasure working with Raul, the Sales Consultant, Devonte, the Construction Manager, and Marjan, the Area Manager. Each of them played a vital role in the process. Raul, in particular, was incredibly helpful. His patience and thoroughness in explaining all the details and options were instrumental in providing clarity on what we were looking for. His expertise and guidance were key in helping us secure a beautiful house that met all our needs. Devonte's contribution was equally impressive. His commitment to ensuring all our requests were met was admirable. He not only ensured the timely delivery of the house but also demonstrated exceptional responsiveness and meticulous attention to detail throughout the process. Marjan, as the Area Manager, oversaw the entire operation with efficiency and professionalism, ensuring a smooth and satisfactory experience for us. Overall, their combined efforts made our house-buying journey a memorable and enjoyable one. Their expertise, dedication, and attention to customer needs were truly commendable. ... More

Donot close your home with any issues pending. Construction Managers are so irresponsible and donot address minor issues despite of 10+ reminders. Lennar has a better quality homes compared to Pulte Homes. With the money they took and quality they delivered is poor. They pretend to be acting on issues but they never.

Our loan officer, Christina's communication experience was terrible. She only emailed us, or answered incoming questions she never gave us knowledge of the market or programs that might best suit our needs or goals, pre empted any sort of financial goals and I will never refer a buyer to Pulte Mortgage for that alone. When Pulte's appraiser produced what your Regional Manager said "was a lazy" appraisal our Loan Officer delivered that 28k news via email and did not call and explain how funds would then come from us. Your Regional Manager made a call, put in for a recert which was denied. That appraiser should be removed from your rotation after using a 16yr old comparable and ONLY used NMLS homes and 0 of the recent homes sold. Without the Regional lowering the purchase price, we would have walked and been happy to lose our earnest money. Our processor Kelly was wonderful and she too agreed that the communication from our LO was not what anyone as a buyer should experience. We were told by Bobby only 5 homes in the neighborhood were aloud to have balconies, which we learned was a lie after he was promoted and was moved out of the community. We were told our microwave was on backorder for no time frame so we were forced to take an unmatched appliance. I was told it was a happy choice by my building manager without her concern of how I would view this choice. I have never seen more emails in my life. Too many emails and not enough verbal communication is confusing the buyer. Without OUR OWN realtor involved we would have spent 28k extra dollars and went in under water in value. I am grateful to our realtor and Kelly, our processor for their help. I would never encourage a buyer to use a builder mortgage company without appraisal knowledge and the ability to walk away. We went thru 2 onsite community representatives, 2 building managers. When we experienced a problem after moving in Larry was nowhere to be found and no ability to leave a message. ... More

The quality is not good, lot of issues! No more Pulte again!

This was our first new build and the process, though long, was very enjoyable. Justin and Shawn were great and would recommend both to any new home buyer.

The process was quit smooth Stephanie, Dustin and warranty Sarah have been transparent and very helpful in this long process. Thank you for bailing my son out when he did not have a fridge for his milk plus addressing the issues in a timely fashion when they came along

The best experience i ever have in my 5 houses I bought thru my life

No responsiveness on the service request line, always asks to leave on voicemail. No follow up. Customer care manager pushes back on everything with no real concern to the home owner. Major water line leak in first 10 days of ownership. Electrical issues. Very late follow up on closing items closing. Overall very bad experience owning a pulte home.