Pulte Homes Reviews in Austin, TX

The house is nice but in certain finishes you can tell they went cheap.

Poor workmanship, the quality process is very very poor. Houses pass quality inspection with lots of things missing from what we signed up for. Many items are not in working order and had t be fixed after closing. Response to issues is very poor. Construction team just tries to dust off issues.

If asked "Would you recommend Pulte to a friend?" my answer would be "No." While many of the individuals I've interacted with while purchasing from Pulte have been helpful and pleasant, the overall process was neither enjoyable nor satisfying. Sales Process: 3/5 Build Process: 2/5 Warranty Process: 4/5 SALES: The sales rep was generally helpful and nice. I did find that it became much harder to get a hold of her AFTER we signed the initial contract. Overall, though, a decent experience. BUILDING: Though when we entered the contract we were told that closing should be able to happen within a couple of weeks. Instead, it was over a month. There was poor communication throughout that process and the opportunities to walk-through and blue tape the home were rushed. One of the major delays involved completely re-framing three windows in the main living area because the original framing was so bowed as to be unsafe. WARRANTY: Thankfully, our warranty rep has been very responsive and helpful. Which is EXCELLENT because there is a LOT on this house that needs warranty work. Almost every room has needed/will need warranty work, as well as the yard – we've had floor tiles replaced, grout refinished, counter enamel repaired, yard re-graded, and door frames adjusted – and that's not mentioning the work that has yet to be submitted: door latches not functioning, exterior doors not sealing, wall-paint flaking, nail-pops (and other settling issues), and on and on the list goes. Again, thankfully our warranty rep has been great to work with. BUT... if they had built the house right the first time through, most of these would not have been necessary and our buying process would have been much smoother. I have no intention of recommending or using Pulte again in the future. ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

Pulte overall was ok but they did not work as a team between sales, builder and mortgage, and title. I was hoping that but having everything in one place the experience would be smoother but many times the staff would respite d that’s not my job .., it’s the other department job… while I understand each plays a different role the responses and willingness to help resolve or transfer calls within the organization should have been done with the customer in mind. I was purchasing my home from a distance and hopped by having everything under one company would have provided for a smoother transition in the process. In addition my home insurance, which I ordered through Pulte, was canceled for non-payment even though their title company sent them a check through escrow. Overall I was expecting better service from a company as experienced as Pulte. They are vertically integrated for sales but not service! ... More

Overall good experience. Closing was not handled correctly or smoothly by sales and mortgage and Title company. Numbers were not matching and closing time was pushed. They made me wait for 4 hours. Closing Date and time change was not communicated to me. Other than the closing issues, rest all went fine.

House is lovely. I am fortunate to get this plan in such a good price. The Floorplan is the best. I have good upgrades. Not all builders with new construction provide with cabinet handles,kitchen pendant lights. So I m happy that I m getting it and I don't Have to waste effort time and money on that. Warranty team is also responsive. They are addressing whatever is coming along to get it resolved. Jessica, Tara,Santiago,Justin are all awesome. I am happy and blessed. Thanks Pulte for making my dreams come true.

Pulte delivered house after 18 months after the date I signed. Still lot of issues in the home. Field manager did very good job to address issues but if he schedule repairs still nobody use to show up to do the work. It is kind of frustrating.

Sadly We lost some money because your cintract eas unclear

The overall experience hasn't been great and I would not see myself recommending Pulte to anyone. We bought an existing home that was in the middle of being finished that another homeowner walked away from. First of all this builders scheduled the celebration walk through. We live out of state so we booked tickets, hotel and a car, then the week prior they said they were closed for a holiday yet they were the ones who booked the walk through date and time. So I spent many days and many phone calls sorting that out. We did our own home inspection and during our celebration walk through, none of the items on our list were fixed, yet our list had already been reviewed with our construction manager and agreed upon to get fixed but nothing was done! It was agreed that the list would get handled, but our close date had to get pushed back, so again more work on our end. Once we finally moved in and again we live out of state, there has been nothing but issues. Toilets not working, AC went out, fuses keep blowing, paint on all the floors, carpets, door handles, multiple things on the list not fixed AND more items that got damaged inbetween the walk through and signing (which now Pulte is saying if its not on the list they won't fix it). The minute you sign on the dotted line they just don't care and make unsung promises that take 5, 10 phone calls and emails to fix. It has been a HUGE nightmare and I am so upset that we bought a new home, especially this builders home, never again. I didn't buy a home to spend weeks fighting with the builder about things they should have fixed! ... More

We had a really great experience with the Builders at Pulte. They were prompt and very efficient. During the period of construction they were very prompt in keeping us informed about the entire process. They also helped us a lot in the moving process and were very professional and friendly.

Home looked good on paper, demo house was good as well. After signing trouble began. During build there was a lack of initial contact, got however changed by Raul, sales guy and Steve our build foreman. No changes could be done to house and promises of a water loop got forgotten and I had to pay out of pocket. Build quality is what can pass the code inspections plus lots warranty issues. Screen windows was broken, garage floor cracked, GFCI wiring done wrong, HVAC thermostats misaligned, paint marks everywhere and on everything. Installed carpet is creating allergy reactions for all of family, which I asked them not to install. Pulte declined...Garage was said to have been insulated... but it's not. One of the toilets even included a present from a builders. Home will be great once Pulte fix their mistakes then I can begin and rebuild it to proper finish. If you can get 50% discount then Pulte is worth it. Pulte is an emperor without clothes, upheld by a few good people who really try and do their best. ... More

I'll start with the positives: The sales manager was the most positive aspect of this experience. He was kind, helpful, and consistent. The price of the home was also fair...but the low price was also paired with low quality. The negatives: Squeaky floors Uneven, lumpy carpet throughout the upstairs Cabinetry installed crooked Cabinet trim cut incorrectly Screw holes in drywall not covered up Paint drippings throughout downstairs floor Deep scratches on the glass on office doors Many of these issues were brought up in the walk-through and pointed out to the construction manager. He failed to address almost all of them and then pressured us to go ahead and close on our home and use our one-time warranty to cover the issues. This is our second home purchase, the first was with a different builder. That home was half the price and double the quality of this one. The inexperienced construction manager paired with the poor quality construction made this home buying experience very disappointing. Our new home feels like a sub-par product, rushed to market without regard for quality. I can't recommend buying here. If given the chance, I wish I could go back and buy somewhere else. ... More

Overall experience was not great.

Overall experience with the team was very pleasant. Updates and follow up with the buyer was prompt. Meeting deadlines and the hand off crew were amazing people. Overall happy with the buying experience with Pulte

Didnt had smooth closing experience with builder

I have happy with Pulte homes.

The buying process was fine. However, it’s Texas and the house should have been plumbed for water softener. An unexpected expense after dealing with exceptionally hard water. Issues with flooring not resolved. Flooring rep said it’s an issue with foundation and builder said that’s incorrect.

Had I not been onsite there would have been so many things that would have had to be addressed at closing or under warranty because of poor workmanship and not being noticed by management onsite. Raylan did the best he could to follow though with the issues but he was trying to oversee contractors that didn’t care about their work. When Josh took over things changed. He was able to address the issues and get them corrected the first time I pointed it our not after I had to stay after him several times. In the end I am happy with my home I just know that some of the other neighbors who were not here to oversee their homes construction will have many issues that Pulte will have to deal with. ... More

Initial Experience was good but later realized when my tenants moved into the hose , very sloppy inspection done by field manager. Lot of issues in the house which could have avoided with minimal inspection.

Every came out great very happy with the product!!

We love the home and community.

I was really hoping that the home buying process will be good and easy with Pulte group. But I was wrong. Right from first step, I had very bad experiences with Pulte group. They would never stand on their own words. They always change the words accordingly to their situation. All the construction materials used were not even upto the standards they are charging. The output doesn't even come closer to what they are charging for. Warranty department is another bad one. I am not sure if it is here or everywhere, but it's literay bad. Construction manager says that anything they might miss would be covered in the home warranty and home warranty guy says that's home owner responsibility to look at everything on walk through day. I would never go with Pulte again or recommend anyone to go with Pulte group. ... More

Some of the issues that didn't quite meet my expectations, no doorbell camera and chime button placed on the left instead of the front, no z-wave compatible thermostats, HVAC component already discontinued, lots of paint/glue stains all over the floor, lack of options for the Internet service...