Pulte Homes Reviews in Dallas, TX

I love my home and the model layout we picked is one of the best I’ve ever seen. It took a while for my home to be built and I understand most of the reasoning but a little more communication early on would have been appreciated. Other than that, my 2nd sales guy was great and my field manager was excellent. He was very responsive and addressed most every issue we brought to his attention. We love our neighbors and the community. Thank you

Felt like the builder was waiting for me to give him a good survey teams and just disappeared (limited / no responses since then )

The home buying process was great. Regular update throughout my build. Perfect home for me and my family.

Such an amazing experience! Weekly phone calls to keep you up to date, best contractor ever ALI! She still text and stops by when she is not busy to see how everything is going. If Pulte can't build my next home is we ever move I'll have Ali do it. She is one of their best contractors!

My Salesperson (Rhonda) and Construction manager (Lina) were AWESOME!!! They supported my every concern and heart felt prayers. I could count on my weekly check-in calls where I was kept in the loop and updated on every decision or delay.

I initially like the builders response to repairs of the house. I did not report any issues on my 1 month survey as he was prompt and fair. After the first 1 month, any other repairs were not taken care of in a timely manner and builder ceased to respond

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Noah did an amazing job at communicating and working to help resolve challenges throughout the process.

The only disappointment is the fact we are 2 months into our new home and have yet to receive our Oven / Microwave combo for our kitchen. Overall experience was satisfactory.

My wooden floor needs repaired. A miniblind needs to be replaced. Two mirrors needs to be repaired. My kitchen vent flapper needs to be repaired/adjusted. My patio light needs to be repaired. A lot of repairs are needed. Again nice home but its a new home that needs repairs.

With Pulte home, our first experience was really great. Alejandro and Spencer were in a great communication regarding updates, closing perps and the like. However the experience I had with loan department was not satisfactory at all as I mentioned in my previous survey. Following that, some of the commitments I expected to be fulfilled have not be done accordingly which is turning our great experience into not so good. For instance, on our way to closing location, we expressed our dissatisfaction for the fact that the house didn’t have the combo oven that was supposed to be completed before we close. Spencer called us on our way to closing and assured us that the combo oven will be installed in 4 weeks from now and told us that he got confirmation from his supervisor that we will get it. We took his word and sign the closing documents. Today it’s our 7 weeks since we closed the house and we didn’t have a combo oven. We understand the supply issue that everyone is going through, but our expectations have not been met and the commitment has not been fulfilled. We are also noticing lack of follow through on the maintenance personnel who are coming to fix some issues we have. We believe Pulte could do better on making sure the people who are working with Pulte are being held in a high standard and accountability. ... More

A great builder with great team members who are sincere, diligent and puts up teh very best efforts for the customer

Do not rush your builder! Give them ample time to do the job right. Try to visit the construction site weekly or bi-weekly (preferably on weekends). Take plenty of pictures and ask questions when something doesn’t seem right. Note that the options you’ve chosen are being/ or have been installed. If you do these things, you’ll end up with a beautiful high quality home!

After closing response is little less

The experience was great from start to finish. Everything was timely done.

Very good. Friendly and helpful.

Sales: Taylor in our community was great. He was eager and great to work with. He did a great job of explaining everything to us, the process and all that jazz. He also steered us in the way of things he would personally recommend rather than what was the most expensive. He was always responsive and helpful to get us the attention we need. Design: overwhelming! Pulte actually did a great job and emailed us over the PDFs so we had an idea of the features we wanted to see and look at. This was a huge help with light fixtures, sinks, faucets, etc. Hurry up and wait (framing): our framing 'manager' Jackson left a little to be desired on updates. Communication was lacking and he would skip weekly calls for outside events without mentioning it to us such as weddings, vacations, etc. We weren't there for too long, but it started the building process off on a negative foot. post framing: Greg started off better and tapered off after closing. We were refused a closing date for several months (making life hard for a family with children), so we couldn't schedule movers, furniture, getting out of the apartment we lived in while our house was being built, etc. This frustration mounted towards the end when we had to pick new items such as counters we had selected 9 months before that were now 'out of stock'. We came down to the wire and constantly were asked to move our closing date (after we finally did get a day about 30 days out) and we ended up closing on a house that is still not complete. There is a lack of control and organization in their current build process Closing and financing: I WOULD recommend using Pulte as the finance company for the mortgage as well. You can shop rates and they will match typically, but if your house is moved back for any reason, they will not cancel your contract. However, their closing process is not the best. We did a lot of paperwork ahead of time to shorten the process and were informed we would get more via docusign, but it never came. We also waited 25 minutes (for a 30 minute closing) to even get started in their office as well as had them switch our consultant to someone we didn't know rather than the person we had worked with for several months. We are still waiting on some closing documents such as the final appraisal that were were told we would get, but haven't. they did not do much to explain the process and we had to go back for keys as they give you a small card that you take to the office of the community. Overall, the rate and savings made it bearable. Post close and moving in: We still had open items upon closing (something pulte touts as 'not a thing' - they say two things: home is 100% complete at close, and once you get a closing date, they get it all done... they did not. We got mirrors the day we closed with keys in hands, had drying paint and the house was absolutely filthy (dust on blinds, floors, walls, etc. and the house just wasn't' cleaned at all, sadly). Following that, we are two months in and still have open items. Our sales guy won't take our calls, our project manager won't respond to us and the manager or our PM has pushed us off to the client care team (who is great thus far, Anthony is actually getting it done). But we have items from filling in gaps in the garage concrete floor to fixing our floors that are not floated well or secured down to dry wall fixes that pictures were taken several months ago. We have also had 2 full water leaks thus far in the house as well as electrical issues and AVAC issues where the house wasn't balanced. Overall: it's a nice house with a sturdy framing and nice features. But the overall process to get everything up and running is a process within itself and the fight to get left over items closed is a battle. Do not sign the check until it's complete, if you can afford to do so (if you have a place to live). ... More

Alijandro, Chad and Ben were a pleasure to work with.

Space was properly used within this 2180 sft. Well designed.

This house took 7 months longer to build than anticipated. Sloppy, dirty, incomplete work. Horrible attention to detail. I closed 2 months ago and there are still broken cabinets that need to be fixed and the microwave/oven combo is still MIA with no ETA. You have to beg for updates. Everything that I pointed out and placed blue tape on during the walk thru, either didn’t get done or I was told by Jose that nothing could be done about it. The things he promised to get fixed, never got fixed and they just went around and removed the blue tape but never fixed the items. I am a single mom who works full-time and I worked very hard for this house. I absolutely feel as though they are taking advantage of me by giving me a sloppy, incomplete house and just sitting on it knowing I don’t have time to hound them everyday for what should have been done in the first place. I am still scraping paint and grout off of tiles, handles, carpets, walls and fixtures that it doesn’t belong on. Sloppy, sloppy, sloppy. This is the 3rd house I have built, the most expensive and the worst quality. I would not recommend Pulte to anybody. ... More

Stephen the sale person was extremely hard and rude to work with. Will never do it again

Still awaiting minor post construction issues to be resolved.

Overall was a good experience.

Great staff and one that can improve will be the mortgage information

Make sure you get everything completed before you close. Once you sign off, all the promises to get punch list items correct fly out of the window. I am now on month 2 and its like pulling teeth to get a response from anyone. When I do get a response, more promises that are not fullfilled.