Pulte Homes Reviews in Dallas, TX

Overall, great experience with Pulte. Only complaint is that I have not had good follow up from customer service care center.

Great builder!!

Overall home buying experience was excellent. Jane the sales person helped us all the way and made things easy. I would definitely recommend Pulte home to family and frinds

I recently had the pleasure of working with Dan Hine the construction Manger and Jennifer the sales Rep. i cant express enough how impressed I am with their outstanding management skills. From start to finish ( Jennifer and Dan) demonstrated an unwavering commitment to excellence, transforming what could have been a daunting process into a seamless and enjoyable experience.

I am happy with the final product. The house was ready sooner than expected. The location so close to downtown Dallas is amazing. There are minor issues that I have with the workmanship but it’s nothing that Pulte isn’t committed to help fix.

Builder is good and helped us in all aspects

After closing response is little less

With Pulte home, our first experience was really great. Alejandro and Spencer were in a great communication regarding updates, closing perps and the like. However the experience I had with loan department was not satisfactory at all as I mentioned in my previous survey. Following that, some of the commitments I expected to be fulfilled have not be done accordingly which is turning our great experience into not so good. For instance, on our way to closing location, we expressed our dissatisfaction for the fact that the house didn’t have the combo oven that was supposed to be completed before we close. Spencer called us on our way to closing and assured us that the combo oven will be installed in 4 weeks from now and told us that he got confirmation from his supervisor that we will get it. We took his word and sign the closing documents. Today it’s our 7 weeks since we closed the house and we didn’t have a combo oven. We understand the supply issue that everyone is going through, but our expectations have not been met and the commitment has not been fulfilled. We are also noticing lack of follow through on the maintenance personnel who are coming to fix some issues we have. We believe Pulte could do better on making sure the people who are working with Pulte are being held in a high standard and accountability. ... More

I still love the decision I made towards purchasing this home. There’s several things that are pending to be fixed since I moved in about two months ago to be fixed.

No response on issues reported

There was a lot of back and forth as regards to verification of income which is somewhat expected. However the team was swift in the approval process . Interest rate didn’t help my case but I’m hoping things gets better as time goes on. Overall I’m satisfied with quality of the home .

The Pulte stakeholders are highly responsible and responsive. The home buying process went smoothly

The home buying process was great. Regular update throughout my build. Perfect home for me and my family.

Didn’t have a great experience with the sales person even had to escalate the issue’s however everything else was great. Construction manager and had a change in sales manager helped turn the experience around. Definitely loved the design and quality work how they do the construction.

Jimmy the construction supervisor was great to work with. Friendly and responsive to our issues. Marie was the mortgage office was not really helpful. She did not answer or return phone calls in a timely manner. She was asking for information that we had provided twice before on the day before we were supposed to close. That made for a very stressful day.

Bill was great to work with

It was a very nice experience working with the sales person, construction manager, and loan processor

Pulte is a great builder the construction manager Lincoln was amazing, he always responded to calls even when the calls where though, he was truthful and on he’s job and mad sure things where getting done.

Noah did an amazing job at communicating and working to help resolve challenges throughout the process.

Best finish construction supervisor ever! Very professional and personable. Really liked his weekly updates and communication regarding the progress of our new home.

Overall, it was a good experience.

I love Lexington plan we built with Pulte. There is a lot of space, closets are big. House is keeping cool well during hot days, I noticed energy efficiency compared to old house we used to live. That 2 stories house needs only one AC unit!

We can't thank Jimmy and Spencer enough for everything they have done for us! They were easily available when we needed them. Took care of any little issues quickly and professionally! They made this experience for us, thank you guys!

We have been in our hone about 6 weeks and have had no major issues. Mark has responded immediately to any issues that have cone up.

It was tough getting one of these homes, but honestly the home is complete now and I am really happy with it which is what’s most important.