Pulte Homes Reviews in Dallas, TX

Easy process. Great communication since day one and constant updates. They were always available for questions, advice and recommendations... being this our first time with a new built that was much appreciated.

Great experience in every way! Would totally recommend!

My home buying experience was filled with a lot of emotions. The overall experience was a blessing thanks to my realtor & the lender. Other than building my home, Pulte Homes contributed nothing to making this a joyful moment. I wouldn’t recommend them due to the poor quality in customer service. All Pulte well s concern with is securing the contract. They put up a great facade! They build beautiful homes but the customer service is horrible!

I love Lexington plan we built with Pulte. There is a lot of space, closets are big. House is keeping cool well during hot days, I noticed energy efficiency compared to old house we used to live. That 2 stories house needs only one AC unit!

Great communication and transparency throughout the entire transaction. Follow up after closing is very impressive as well! Questions were (and still are) answered quickly and thoroughly, and any issues/corrections/touchups needed are being addressed. Overall great experience!

Incredible communication, amazing quality and obvious customer care.

I had a great experience with Pulte. Jessica in the sales office and Jackson were both great to work with. Answered all my questions. The process was really smooth thru out the build. I appreciated the weekly updates so that I knew exactly what was happening each week. I would highly recommend Pulte to anyone looking to build a house.

The process was seamless; Answered our questions promptly and the home quality is excellent. Thank you.

It’s been good so far

Rhonda and Vernon were the best to work with. We really appreciate the honesty, the being upfront about everything, the sincerity and kindness. Anytime we had questions or concerns (whether on the buying or building side) their response was very prompt and they always made us feel like we definitely made the choice to go with Pulte. Thank you soooooo much Rhonda and Vernon!

The building process was very smooth and Pulte representatives helped us out every step of the process. If something came up during the building process that we didn’t like or questioned they were quick to fix the issues to make sure we were 100 percent satisfied. Overall it was a great building experience.

Ever heard the saying, “The devil is in the details,”? Well it’s so true for this house. It is evident in every aspect of this home that this was a rushed, careless job. From large chunks of debris being found in the yard that they laid sod over, to missing chunks of sub floor underneath the laid carpet, to paint stains all over the wood look tile floors and in our black granite sink. We have baseboards that have chunks of wood missing that were painted over and not repaired. Flickering lights in the powder room. Mud or dirt on the baseboards that were painted over instead of being cleaned. The mortar on the exterior brick is sloppy to say the least. Door strike plates that don’t fit the groove they were placed in. Window screens not secured. Paint splatter all over patio fans. Nails from tack strips on stairs not properly being installed, poking our feet as we walk. The cleaning of the home prior to move in was minimal. There was so much dust and dirt still left to be cleaned. We were told that our issues were merely cosmetic in nature. While that may be true for some of the issues, it wasn’t true for all of them. And even so, the “cosmetic” details are still a part of the experience. You walk into the model home/sales office expecting to live in a home that is as immaculate as they portray, but that’s hardly what you’ll get. And we understand that everything wouldn’t be perfect, but there are issues in this home that loudly profess that they didn’t even try! I think that’s the most insulting part. The lack of effort feels extremely disrespectful from a customer service perspective. I would like to add that Mauro our field manager was very attentive to our needs. But, he could only do so much. So, we do appreciate his efforts. ... More

Our experience with Pulte was a lot better than I expected it to be. They communicated issues in a timely manner and finished our home faster than I expected when we started the process. They honored the price of our home per the contract despite the rising costs of construction materials. Our home inside and out looks amazing and we couldn’t be happier.

The process from start to finish was very manageable. My home is beautiful and it was nice to be able to design it. The builders team was amazing by the end of the process they felt like friends and continue to impress us even after closing.

Great first time home buying experience!

Exception customer service all along the way. Sales Rep to construction engineer. Top Notch. Very Happy.

Very professional and always available to answer any questions. Bill and Nicholas were awesome to work with.

We moved into the house about a month ago. Now we started finding furniture dents in carpet pad. Also, cabinet doors are misaligned.

It was ok. Pretty painless. The after care seems to be doing ok. I'd probably buy from Pulte again. I'm not sure. Maybe.

We received excellent communication throughout the process. Everything lived up to our expectations and exceeded them.

Working with Mauro (Field Manager) Nicholas (Sales Person) was great. Whenever I had concerns they both was there to assure me everything would work out.

Great experience overall. Love my new home.

What stood out for me would have to be the great communication between buyer and home building representatives, awell as the outstanding help of the sales consultants. As a first time homebuyer, things can get pretty overwhelming and stress levels will get high at times, several as a matter of fact on the mortgage side. But with the help of these two teams, I was able to feel comfortable and confident that I was going to be receiving a high quality home. The home builders always kept me up to date with progress of the homes construction, while the sales consultants helped me by answering my questions and reassuring me that I was making the best choices. At the end of it all, I can truly say that I am a proud Pulte Home Owner!!!!!! ... More

Jimmy the construction supervisor was great to work with. Friendly and responsive to our issues. Marie was the mortgage office was not really helpful. She did not answer or return phone calls in a timely manner. She was asking for information that we had provided twice before on the day before we were supposed to close. That made for a very stressful day.

It was great, we hope the trust we have with Pulte will continue.