Pulte Homes Reviews in Dallas, TX

I don't have much to complain about the house. Overall a good deal for the price. Wish there are more options to add or modify during construction. But there's a feeling that something small is always missing or needed fixing. The finishing touches aren't great.

Overall, we had a great experience working with our sales rep and construction team. The only downside was that since we purchased our home before the model home was built or any specs, you don't always know what you are getting. The master bedroom, master bath and closet are smaller than it should be!

Great build quality and construction manager was superior in providing the updates. After closing dissatisfied with the Pulte customer service for the repairs that incurred within 2 weeks of closing.

We were okay with the process until the long brick delay. We got told the same thing every time, the brick is delayed. We are pushing back close a week, finally when I spoke up that I was displeased it seemed to light a fire under them and a couple weeks later we got some progress. Also, when we did our final walk through we had several things that were not corrected and several items new that we found. We were basically told if this list keeps going we wouldn't close.

Overall the whole buying and building process is fairly smooth. However, perhaps due to the current crazy market, we had to deal with too many little issues due to lack of attention to the details and, unfortunately, the fast responsiveness wasn't always there. Some examples: Faucets are all leaking - it has been told that this is normal. Totally unacceptable. Multiple spots on walls with different shade of paint - after more than a month we moved in, is still to be fixed. Poor masonry works. Overall painting works are poorly done. Carpet stained - still to be cleaned. I'd buy again from Pulte? Yes. They offer a tremendous value for the money compared to other builders around. This was my second built, first was with another builder, and we mostly had similar issues. ... More

Perfect building

Make sure they clean and fix everything before you move in.

Nice home builder. Missed minor details but overall good quality.

Over all it’s good.

1. The buying process was very smooth as the pulte sales person was responsive in timely manner and she did whatever she could to help me with my concerns. 2. Here it comes the journey of every homeowners that want to build their trust in the house as it’s building. With the same excitement, I was visiting the site every week getting to know the process as well as gaining confidence in the house with the quality of the work. As few months passed by, I started finding the construction manager was negligent and not doing his job in supervising and managing the quality of the construction and instead I was doing his job pointing out easily seen mistakes the labor had made. He would not hesitant lying in front of you and would not feel the shame after you proved him wrong. He would lie to you again just because he wants to get your signature on completion certificate and close the house on time. 3. Although I signed the completion certificate but I did not have confidence in the completion of the house. 4. But here the twist comes and I was able to gain the confidence in my house after closing because PulteHomes saw my feedback I provided at closing and the higher level manager reached out to me through a call and assigned me a lead manager to address my issues after I explained him what happened. Overall PulteHomes is great and so would recommend PulteHomes to my friends and relatives!!! Just don’t hesitate to explain your issues as I did not, even thought it was my first house ever!! ... More

Know that you will pretty much be told anything to get you to sign as well as pertinent information left out. Ask questions and get it in writing. Check every tiny thing BEFORE closing. We found paint ALL over our floors, cabinets split/uneven, etc. Go back and follow up on your pre-closing walk through BEFORE you sign at closing. We really had to push and then were told, "We don't always get every blue tape". Okay, what's the point then? Closing on time is certainly the priority vs a 100% satisfied customer. Just be observant and force the issue to get it done.

Still awaiting minor post construction issues to be resolved.

I have had couple of issues before closing which were promised to be fixed within first week after closing but they still have not been fixed yet. Not happy with after purchase response from Pulte.

Overall, it’s been an ok experience. I’ve had to have a few things fixed that I don’t think should have been necessary.

Overall not bad but many things not completed and they said they would complete after closing. Still waiting on items to be finished. House was not properly cleaned and dusted prior to moving in.

Felt like the builder was waiting for me to give him a good survey teams and just disappeared (limited / no responses since then )

Quality seems great on the house itself. Seems like they cut corners with the way they grade the yards. Have had a flooding issue in the backyard since I moved in and I keep getting told every week that it will be fixed “next week”. The trees are put in with short little flimsy wooden stakes that do not hold up to Texas wind. Finally got them to restake the front yard tree with rebar which seems to have done the trick. As far as customer service they have been severely lacking in that department. I do love the home itself and do not regret my decision.

Quality of the product and workmanship with the finishing need improvement … finding quality and more cosmetic issues …

We were building our first home with Pulte. Some of the experiences we encountered during the construction phase was below par. For example, they replaced the appliances to which we paid extra for with a standard ones. A huge let down was the replacement of the brick (I was told that they searched high and low and came with only ONE) I repeat "ONLY ONE" substitution was given as a choice (despite pulte being such a "big" builder). That said, our construction manager was just amazing to work with. I would work with the construction manager again, but I would be hesitant to recommend Pulte to someone else ... More

Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet there's a sense of something missing if I'm not vigilant about a few matters and occasionally forget to follow up. It would be beneficial to see more proactive ownership of the issues I've identified, reducing the need for repeated contacts with the service department. ... More

Building process went well, however the workmanship when the home was closed was unacceptable. There was a cut out on the wall, caulking missing in places, areas not painted.

Poor quality materials used quality of work done

My wooden floor needs repaired. A miniblind needs to be replaced. Two mirrors needs to be repaired. My kitchen vent flapper needs to be repaired/adjusted. My patio light needs to be repaired. A lot of repairs are needed. Again nice home but its a new home that needs repairs.

Home is Beautiful, Builder very attentive, Financing in Dallas Office wonderful helpful and attentive BUT, home financing office in Colorado never picked up their phones, took an act of Congress to get a response via email or phone! We started our Journey in July 2020 and didn’t close till March 2021! Our credit scores were 600’s-700’s, so experience may be different if you have 700 & Above.

My experience was wonderful, thanks