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- Dallas, TX
Pulte Homes Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Pulte Homes.
Read all 458 verified reviews from homeowners that built a new home with Pulte Homes in the Dallas area. Dallas homeowners have rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Dallas Area
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Customer Reviews
Overall experience was good but could be better
- Anonymous
- Verified HomeBuyer
- November 08, 2022
- Wylie, TX
We were building our first home with Pulte. Some of the experiences we encountered during the construction phase was below par. For example, they replaced the appliances to which we paid extra for with a standard ones. A huge let down was the replacement of the brick (I was told that they searched high and low and came with only ONE) I repeat "ONLY ONE" substitution was given as a choice (despite pulte being such a "big" builder). That said, our construction manager was just amazing to work with. I would work with the construction manager again, but I would be hesitant to recommend Pulte to ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
I'm experiencing a bittersweet blend of happiness and a poignant mix of emotions.
- Manikanta G.
- Verified HomeBuyer
- October 30, 2023
- Aubrey, TX
Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Workman ship
- Luis M.
- Verified HomeBuyer
- May 26, 2021
- Aubrey, TX
Building process went well, however the workmanship when the home was closed was unacceptable. There was a cut out on the wall, caulking missing in places, areas not painted.
Total Score 4
Quality 1
Trustworthiness 4
Value 3
Responsiveness 3
Quality
- Sergio J.
- Verified HomeBuyer
- November 20, 2019
- Wylie, TX
Poor quality materials used quality of work done
Pulte Homes responded:
We are sorry to hear that you aren't happy with the quality of your new home. If there is anything we can help get addressed or if you would like to discuss further, please feel free to email socialcare@pultegroup.com and our team will be in touch. ^Abby
Total Score 4
Quality 1
Trustworthiness 5
Value 1
Responsiveness 4
Overall a nice home. My concern after living here almost two months is the quality of the materials.
- Phillip S.
- Verified HomeBuyer
- May 11, 2022
- Aubrey, TX
My wooden floor needs repaired. A miniblind needs to be replaced. Two mirrors needs to be repaired. My kitchen vent flapper needs to be repaired/adjusted. My patio light needs to be repaired. A lot of repairs are needed. Again nice home but its a new home that needs repairs.
Total Score 4
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Hard Work to Achieve Your Goal
- Michael B.
- Verified HomeBuyer
- May 12, 2021
- Aubrey, TX
Home is Beautiful, Builder very attentive, Financing in Dallas Office wonderful helpful and attentive BUT, home financing office in Colorado never picked up their phones, took an act of Congress to get a response via email or phone! We started our Journey in July 2020 and didn’t close till March 2021! Our credit scores were 600’s-700’s, so experience may be different if you have 700 & Above.
Total Score 3
Quality 5
Trustworthiness 4
Value 5
Responsiveness 5
Pulte Homes - My experience was wonderful, thanks
- Ramonita J.
- Verified HomeBuyer
- March 03, 2021
- Forney, TX
My experience was wonderful, thanks
Total Score 3
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Communication during construction
- Clifford M.
- Verified HomeBuyer
- May 11, 2022
- Celina, TX
The only disappointment is the fact we are 2 months into our new home and have yet to receive our Oven / Microwave combo for our kitchen. Overall experience was satisfactory.
Total Score 3
Quality 3
Trustworthiness 4
Value 5
Responsiveness 5
Worth the wait
- Marketa W.
- Verified HomeBuyer
- June 08, 2024
- Anna, TX
I had a few hiccups that prolonged my move but my salesperson, Jennifer and construction manager, Cole were excellent. They were able to answer my multiple questions and address any concerns I had. I love the way they touch bases at every step of the building process from start to finish. Cole even came by the next day after closing and assist with an issue with my dryer. Thank you Jennifer and Cole. I love my new home.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Pulte Homes - House looks very nice and people very helpful.
- Michael H.
- Verified HomeBuyer
- January 14, 2022
- Anna, TX
House looks very nice and people very helpful.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Was smooth and clear
- Geshan J.
- Verified HomeBuyer
- January 13, 2022
- Justin, TX
Overall a good experience, there were alot of barriers with the sale and account team but the builders and title team made the experience worth it.
Total Score 3
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Pulte Homes - Construction process was thorough and detailed, however I wish
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Anna, TX
Construction process was thorough and detailed, however I wish the follow through after closing would have been better.
Total Score 3
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Not up to the mark. they don't accept the primary changes
- Naga Suneel K.
- Verified HomeBuyer
- August 04, 2024
- Anna, TX
Pulte Homes should provide high-quality wood for the backyard fence, as the current wood used is very low and cheap in quality. Additionally, pre-plumbing requests should be addressed before construction begins, as it will be difficult to set up an outdoor kitchen later on. It is also important to include a cloth rack or shoe rack in the owner's suite closet during construction. Furthermore, there have been air cracks appearing in the bricks within one month after closing
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 5
Overall Positive, But Disappointed with Tile Installation
- Anandiben P.
- Verified HomeBuyer
- July 05, 2024
- Celina, TX
Overall, I was happy with service as they were professional and efficient. However, the tile installation was poor, with uneven tiles and high lippage. This issue spoiled an otherwise good experience.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Lots of good but no process is perfect!
- Harley V.
- Verified HomeBuyer
- July 12, 2024
- Dallas, TX
While working through the loan process it was difficult connecting with some of the processors. Mike Ho was an excellent person to work with and responded quickly and was very influential for us making decisions. We were disappointed after picking our plan to hear that certain things we were assured wouldn’t get to be done (sliding barn doors for downstairs room rather than French doors). The production and finishing touches of the house took a couple trips but Cam was incredibly responsive to those concerns and quick to make the fixes. We love our first home and are excited to be in this ...
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
It’s Okay experience.
- Anonymous
- Verified HomeBuyer
- January 19, 2023
- Princeton, TX
My backyard looks messed up.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Pulte Homes - I didn't appreciated not being told up front that Pulte was waiting
- Joe M.
- Verified HomeBuyer
- July 12, 2022
- McKinney, TX
I didn't appreciated not being told up front that Pulte was waiting on a lawsuit to be over between the developer and another builder. We should have been in our home in September of 2021, but they didn't start until October 2021. the first building manger we had was a nice a person but, he gave me the feeling that he either know what was going on with my floor plan or just didn't care. When you asked him a question, sometimes he acted like you were getting on his nerves or shouldn't be asking, but with the amount of money I am paying for this home I have every right to ask any question I ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Pulte Homes - Alijandro, Chad and Ben were a pleasure to work with.
- Billy F.
- Verified HomeBuyer
- May 04, 2022
- Celina, TX
Alijandro, Chad and Ben were a pleasure to work with.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Pulte Homes - Overall the experience was very stressful and not very exciting.
- Anonymous
- Verified HomeBuyer
- February 11, 2020
- Argyle, TX
Overall the experience was very stressful and not very exciting. Lots of problems from the beginning all the way through the closing and still dealing with isssues almost 2 months after closing. The contractors that Pulte uses leave a lot to be desired. Don't think I would ever build a new home again. Not a good experience.
Total Score 3
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Structurally sound, finish work is lacking
- Jackie W.
- Verified HomeBuyer
- December 22, 2019
- Celina, TX
Love how well built the house is structurally. The finish work is lacking however. Paint spots, overspray, rough baseboards etc... The final 2-3 weeks seemed rushed - and it shows.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Post move-in issues
- Stephen Paul H.
- Verified HomeBuyer
- March 07, 2023
- Wylie, TX
First let me say that the home is beautiful, and I believe it is definitely worth the price we paid for it. For the most part everyone we have worked with has been very nice and knowledgeable. Unfortunately, the whole experience has been marred by post move-in issues with the house and poor responsiveness by our builder to address these issues like they claimed they would. It's nothing major. It's a bunch of small issues that have added up to be a huge headache. Drips of paint on the carpet, overspray on the banisters, holes next to a can light, crooked light switches, unpainted surfaces, ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Daniel - Contractor
- Katrice E.
- Verified HomeBuyer
- August 03, 2022
- Aubrey, TX
We ended up with two contractors during this home-buying process. Our first contractor was Kyle and he tried to update us on a regular basis. Daniel jumped in at the six-month mark when Kyle left. He provided weekly updates and tried to address any issues we saw when we visited the property.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
At first the bulder was responsive. After the first month, builder would not respond or returns calls
- Miguel L.
- Verified HomeBuyer
- May 24, 2022
- Forney, TX
I initially like the builders response to repairs of the house. I did not report any issues on my 1 month survey as he was prompt and fair. After the first 1 month, any other repairs were not taken care of in a timely manner and builder ceased to respond
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
The process took significantly longer than quoted. Communication regarding new timeline was not clear.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Forney, TX
Overall the experience was okay. I love my new home, but getting here was a bit challenging and seemed to have too many bumps in the road. Not sure if it was COVID related or a common issue.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Pulte Homes - I would say a great professionalism for the Project Manager Jack,
- Vishvas P.
- Verified HomeBuyer
- February 18, 2020
- McKinney, TX
I would say a great professionalism for the Project Manager Jack, but my back yard work is of very poor quality, it was mentioned in the home inspection report to fix some things which are still left pending. When reached out to the builder it says it will be fixed by the developer but don't know when that is one of the burning issue for me
Total Score 3
Quality 3
Trustworthiness 4
Value 2
Responsiveness 4
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