Pulte Homes Reviews in Dallas, TX

Know that you will pretty much be told anything to get you to sign as well as pertinent information left out. Ask questions and get it in writing. Check every tiny thing BEFORE closing. We found paint ALL over our floors, cabinets split/uneven, etc. Go back and follow up on your pre-closing walk through BEFORE you sign at closing. We really had to push and then were told, "We don't always get every blue tape". Okay, what's the point then? Closing on time is certainly the priority vs a 100% satisfied customer. Just be observant and force the issue to get it done.

Still awaiting minor post construction issues to be resolved.

I have had couple of issues before closing which were promised to be fixed within first week after closing but they still have not been fixed yet. Not happy with after purchase response from Pulte.

Overall, it’s been an ok experience. I’ve had to have a few things fixed that I don’t think should have been necessary.

Felt like the builder was waiting for me to give him a good survey teams and just disappeared (limited / no responses since then )

Quality seems great on the house itself. Seems like they cut corners with the way they grade the yards. Have had a flooding issue in the backyard since I moved in and I keep getting told every week that it will be fixed “next week”. The trees are put in with short little flimsy wooden stakes that do not hold up to Texas wind. Finally got them to restake the front yard tree with rebar which seems to have done the trick. As far as customer service they have been severely lacking in that department. I do love the home itself and do not regret my decision.

Quality of the product and workmanship with the finishing need improvement … finding quality and more cosmetic issues …

We were building our first home with Pulte. Some of the experiences we encountered during the construction phase was below par. For example, they replaced the appliances to which we paid extra for with a standard ones. A huge let down was the replacement of the brick (I was told that they searched high and low and came with only ONE) I repeat "ONLY ONE" substitution was given as a choice (despite pulte being such a "big" builder). That said, our construction manager was just amazing to work with. I would work with the construction manager again, but I would be hesitant to recommend Pulte to someone else ... More

Overall, the process went relatively smoothly, but the closing did feel somewhat rushed. If given the opportunity, I'd aim to address concerns and identify any issues before the house closing, rather than relying solely on emails and support tickets. While I appreciate the ability to comprehend the issues, it seems that the actual resolution can be a bit challenging. The Pulte team has been quite cooperative in answering various questions, although there have been some difficulties in getting certain things fixed. Having purchased a new home, one should naturally feel happy, yet there's a sense of something missing if I'm not vigilant about a few matters and occasionally forget to follow up. It would be beneficial to see more proactive ownership of the issues I've identified, reducing the need for repeated contacts with the service department. ... More

Building process went well, however the workmanship when the home was closed was unacceptable. There was a cut out on the wall, caulking missing in places, areas not painted.

Poor quality materials used quality of work done

My wooden floor needs repaired. A miniblind needs to be replaced. Two mirrors needs to be repaired. My kitchen vent flapper needs to be repaired/adjusted. My patio light needs to be repaired. A lot of repairs are needed. Again nice home but its a new home that needs repairs.

Home is Beautiful, Builder very attentive, Financing in Dallas Office wonderful helpful and attentive BUT, home financing office in Colorado never picked up their phones, took an act of Congress to get a response via email or phone! We started our Journey in July 2020 and didn’t close till March 2021! Our credit scores were 600’s-700’s, so experience may be different if you have 700 & Above.

My experience was wonderful, thanks

The only disappointment is the fact we are 2 months into our new home and have yet to receive our Oven / Microwave combo for our kitchen. Overall experience was satisfactory.

I had a few hiccups that prolonged my move but my salesperson, Jennifer and construction manager, Cole were excellent. They were able to answer my multiple questions and address any concerns I had. I love the way they touch bases at every step of the building process from start to finish. Cole even came by the next day after closing and assist with an issue with my dryer. Thank you Jennifer and Cole. I love my new home.

House looks very nice and people very helpful.

Overall a good experience, there were alot of barriers with the sale and account team but the builders and title team made the experience worth it.

Construction process was thorough and detailed, however I wish the follow through after closing would have been better.

Pulte Homes should provide high-quality wood for the backyard fence, as the current wood used is very low and cheap in quality. Additionally, pre-plumbing requests should be addressed before construction begins, as it will be difficult to set up an outdoor kitchen later on. It is also important to include a cloth rack or shoe rack in the owner's suite closet during construction. Furthermore, there have been air cracks appearing in the bricks within one month after closing

Overall, I was happy with service as they were professional and efficient. However, the tile installation was poor, with uneven tiles and high lippage. This issue spoiled an otherwise good experience.

While working through the loan process it was difficult connecting with some of the processors. Mike Ho was an excellent person to work with and responded quickly and was very influential for us making decisions. We were disappointed after picking our plan to hear that certain things we were assured wouldn’t get to be done (sliding barn doors for downstairs room rather than French doors). The production and finishing touches of the house took a couple trips but Cam was incredibly responsive to those concerns and quick to make the fixes. We love our first home and are excited to be in this development but the road map to this destination had a few bumps and potholes that could have been avoided with more professionalism and responsiveness. ... More

My backyard looks messed up.

I didn't appreciated not being told up front that Pulte was waiting on a lawsuit to be over between the developer and another builder. We should have been in our home in September of 2021, but they didn't start until October 2021. the first building manger we had was a nice a person but, he gave me the feeling that he either know what was going on with my floor plan or just didn't care. When you asked him a question, sometimes he acted like you were getting on his nerves or shouldn't be asking, but with the amount of money I am paying for this home I have every right to ask any question I like that is within reason, and respectful. I was told that I would get an update weekly. Most of the time had to call them. When we got our new building manager, I felt bad to Jose because he walked into a giant mess. When he got here he got more done from April 14th to May 26th, and the first guy had been working on the house since Oct 2021. As far as the people you contract to do the jobs, you might want to do a little more background on them. A lot of them don't care how things are done, because its not their house. Overall Jose made our experience with Pulte a lot better. Thank you sir for all you did and all the hard work YOU put it making our new home the best we have had. ... More

Alijandro, Chad and Ben were a pleasure to work with.