Pulte Homes Reviews in Dallas, TX

My backyard looks messed up.

I didn't appreciated not being told up front that Pulte was waiting on a lawsuit to be over between the developer and another builder. We should have been in our home in September of 2021, but they didn't start until October 2021. the first building manger we had was a nice a person but, he gave me the feeling that he either know what was going on with my floor plan or just didn't care. When you asked him a question, sometimes he acted like you were getting on his nerves or shouldn't be asking, but with the amount of money I am paying for this home I have every right to ask any question I like that is within reason, and respectful. I was told that I would get an update weekly. Most of the time had to call them. When we got our new building manager, I felt bad to Jose because he walked into a giant mess. When he got here he got more done from April 14th to May 26th, and the first guy had been working on the house since Oct 2021. As far as the people you contract to do the jobs, you might want to do a little more background on them. A lot of them don't care how things are done, because its not their house. Overall Jose made our experience with Pulte a lot better. Thank you sir for all you did and all the hard work YOU put it making our new home the best we have had. ... More

Alijandro, Chad and Ben were a pleasure to work with.

Overall the experience was very stressful and not very exciting. Lots of problems from the beginning all the way through the closing and still dealing with isssues almost 2 months after closing. The contractors that Pulte uses leave a lot to be desired. Don't think I would ever build a new home again. Not a good experience.

Love how well built the house is structurally. The finish work is lacking however. Paint spots, overspray, rough baseboards etc... The final 2-3 weeks seemed rushed - and it shows.

Door handles came off for several doors within few days itself , several doors don’t shut fully unless pushed manually.

First let me say that the home is beautiful, and I believe it is definitely worth the price we paid for it. For the most part everyone we have worked with has been very nice and knowledgeable. Unfortunately, the whole experience has been marred by post move-in issues with the house and poor responsiveness by our builder to address these issues like they claimed they would. It's nothing major. It's a bunch of small issues that have added up to be a huge headache. Drips of paint on the carpet, overspray on the banisters, holes next to a can light, crooked light switches, unpainted surfaces, nails from the tack strips coming through the carpet in places, etc. Most of these issues are so small that we didn't notice them till after we moved in. To be honest, none of it would bother me if we didn't have to ask the builder repeatedly to come take care of the issues the way they said they would. Ultimately, we requested to be contacted by our construction manager's supervisor and were told he would be in touch. He did not contact us. We finally resorted to creating a spreadsheet to track issues and shared it with our construction manager since it did not seem anyone from Pulte was keeping track of these issues and seeing them through to completion. We moved in five weeks ago and we are still dealing with all these little things. It has made what should have been a happy experience something we would rather just forget. ... More

We ended up with two contractors during this home-buying process. Our first contractor was Kyle and he tried to update us on a regular basis. Daniel jumped in at the six-month mark when Kyle left. He provided weekly updates and tried to address any issues we saw when we visited the property.

I initially like the builders response to repairs of the house. I did not report any issues on my 1 month survey as he was prompt and fair. After the first 1 month, any other repairs were not taken care of in a timely manner and builder ceased to respond

Overall the experience was okay. I love my new home, but getting here was a bit challenging and seemed to have too many bumps in the road. Not sure if it was COVID related or a common issue.

I would say a great professionalism for the Project Manager Jack, but my back yard work is of very poor quality, it was mentioned in the home inspection report to fix some things which are still left pending. When reached out to the builder it says it will be fixed by the developer but don't know when that is one of the burning issue for me

Look of house out side is important as well as inside and sights have to be at list 60 x 130 better landscape in front and back of the home

Can’t seem to get issues that were supposed to be fixed prior to closing fixed over 1 month later.

Pulte mortgage is manipulating people right and left giving 7 higher interest rate where market rate is below 6 and then give $10,000 which they use to buy down the rate.

Focus on Finishings could have been better. Old model water system. Included fans were just worthless. Overall dissatisfied for the worth it was charged.

I have good experience with Pulte. But where they can do better quality checks than waiting for customer to provide feedback. I seen many mid range builders like Pulte have these issues but when I check other builders for example highland homes, first Texas and Taylor Morrison they don’t have these issues.

New home buyers must watch closely at each stage of the construction and third party inspection is a must. Make sure all issues are fixed before closing if they be ready for months and months of follow up. Slightly over priced so try to get discounts or credits before you close.

In general it is a good builder, just the final details are the issue, for example: some cabinets were damaged during installation, the kitchen hood, good news is the builder is helping and fixing the issues, really slowly, but they are taking care.

Long wait for responses, long wait for information, no replies.

Everything started off wonderfully but after several understandable Covid delays we had to force them to admit that our closing date was being delayed. Everyone is very nice and accommodating throughout the building process but once you get closer to the closing table it becomes very aggressive, threatening, and careless especially if you choose to go with a non-Pulte lender. Upon final walk through there were SEVERAL issues discovered by our hired inspector. Thankfully they addressed most prior to closing but there were still issues found after actually living in the home for two weeks. Overall in the end its a beautiful home and it has majority quality items but you have to stay on them and pay attention if you want to make sure it is done right. ... More

Couple of things that I would change from having a pulte home.

My home buying experience was filled with a lot of emotions. The overall experience was a blessing thanks to my realtor & the lender. Other than building my home, Pulte Homes contributed nothing to making this a joyful moment. I wouldn’t recommend them due to the poor quality in customer service. All Pulte well s concern with is securing the contract. They put up a great facade! They build beautiful homes but the customer service is horrible!

The walls are extremely thin. You can carry on conversations from one side of the house to another without raising your voice. And you don't have to bother going upstairs to talk to someone.. they can hear you right thru the floors. They could do a better job keeping the other construction sites clean. I've never seen houses under construction with so much mess around before. Other than that, it's nice being in a new house with new appliances. I'll definitely do more research into wall quality before I build another new house.

Too many negative happened during construction. Not the slightest bit of cooperation from the building side. Landscaping was a complete joke. Only positive results were from the sales, design and mortgage areas.

Let me begin with a positive, our location contact person Laura has been a huge help in the home building process and has gone to bat for us more than once. Our builder Lincoln has also been helpful and patient with us as well. My major issue is the quality of the products and the workmanship. We were very excited to purchase a new home in an area we love, but I am still waiting on actually enjoying my new home without finding something wrong. Typically it's little things you would feel silly pointing out, like spackle left on an outlet or portions of wall that may have only gotten one coating of paint rather than two, caulking that is missing in spots or was not properly applied, or a scratched up stainless steel sink. There are bigger issues (like the master bedroom heating up at night if the door is closed because the AC is not flowing properly) that we have complained about and are in the process of being fixed. But my issue is, THIS IS A BRAND NEW HOUSE! After putting so much money and thought into this new home, I am not completely happy with what we received. Don't get me wrong if you don't pay attention to details Pulte is fantastic, but if you sweat the small stuff, I would look elsewhere. ... More