- New homes
- Pulte Homes
- Reviews
- Dallas, TX

Pulte Homes Reviews in Dallas, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Dallas Homeowners Have to Say About Pulte Homes.
Read all 484 verified reviews from homeowners that built a new home with Pulte Homes in the Dallas area. Dallas homeowners have rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Dallas Area
View Homes
Customer Reviews
Quality can be improved
- Venkata Naresh K.
- Verified HomeBuyer
- May 02, 2024
- McKinney, TX
I have good experience with Pulte. But where they can do better quality checks than waiting for customer to provide feedback. I seen many mid range builders like Pulte have these issues but when I check other builders for example highland homes, first Texas and Taylor Morrison they don’t have these issues.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Can do better
- Anonymous
- Verified HomeBuyer
- February 15, 2023
- Wylie, TX
New home buyers must watch closely at each stage of the construction and third party inspection is a must. Make sure all issues are fixed before closing if they be ready for months and months of follow up. Slightly over priced so try to get discounts or credits before you close.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Good Builder, but the final small details are the issue
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Celina, TX
In general it is a good builder, just the final details are the issue, for example: some cabinets were damaged during installation, the kitchen hood, good news is the builder is helping and fixing the issues, really slowly, but they are taking care.
Total Score 3
Quality 4
Trustworthiness 3
Value 2
Responsiveness 3
Pulte Homes - Long wait for responses, long wait for information, no replies.
- Anonymous
- Verified HomeBuyer
- November 03, 2021
- Forney, TX
Long wait for responses, long wait for information, no replies.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Everything is great up until the end
- Anonymous
- Verified HomeBuyer
- August 04, 2021
- McKinney, TX
Everything started off wonderfully but after several understandable Covid delays we had to force them to admit that our closing date was being delayed. Everyone is very nice and accommodating throughout the building process but once you get closer to the closing table it becomes very aggressive, threatening, and careless especially if you choose to go with a non-Pulte lender. Upon final walk through there were SEVERAL issues discovered by our hired inspector. Thankfully they addressed most prior to closing but there were still issues found after actually living in the home for two weeks. ...
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 3
Pulte Homes - Couple of things that I would change from having a pulte home.
- Freddy H.
- Verified HomeBuyer
- August 04, 2021
- Forney, TX
Couple of things that I would change from having a pulte home.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Poor customer service
- Anonymous
- Verified HomeBuyer
- July 29, 2021
- Forney, TX
My home buying experience was filled with a lot of emotions. The overall experience was a blessing thanks to my realtor & the lender. Other than building my home, Pulte Homes contributed nothing to making this a joyful moment. I wouldn’t recommend them due to the poor quality in customer service. All Pulte well s concern with is securing the contract. They put up a great facade! They build beautiful homes but the customer service is horrible!
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 2
Paper thin walls.. but otherwise pretty nice so far. Ongoing construction is terribly messy.
- Anonymous
- Verified HomeBuyer
- September 04, 2019
- Garland, TX
The walls are extremely thin. You can carry on conversations from one side of the house to another without raising your voice. And you don't have to bother going upstairs to talk to someone.. they can hear you right thru the floors. They could do a better job keeping the other construction sites clean. I've never seen houses under construction with so much mess around before. Other than that, it's nice being in a new house with new appliances. I'll definitely do more research into wall quality before I build another new house.
Pulte Homes responded:
Thank you for your feedback! We appreciate you taking the time to write this review and we will share your comments with our leadership team. Please feel free to reach out to us at socialcare@pultegroup.com if you have any other thoughts or concerns. --Sarah
Total Score 3
Quality 1
Trustworthiness 4
Value 3
Responsiveness 4
Middle of the road.
- Arthur U.
- Verified HomeBuyer
- August 21, 2019
- McKinney, TX
Too many negative happened during construction. Not the slightest bit of cooperation from the building side. Landscaping was a complete joke. Only positive results were from the sales, design and mortgage areas.
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Brand new home with issues
- Jacob M.
- Verified HomeBuyer
- August 14, 2019
- Garland, TX
Let me begin with a positive, our location contact person Laura has been a huge help in the home building process and has gone to bat for us more than once. Our builder Lincoln has also been helpful and patient with us as well. My major issue is the quality of the products and the workmanship. We were very excited to purchase a new home in an area we love, but I am still waiting on actually enjoying my new home without finding something wrong. Typically it's little things you would feel silly pointing out, like spackle left on an outlet or portions of wall that may have only gotten one ...
Pulte Homes responded:
Thank you for your feedback. We're disappointed to learn that you're unhappy with the quality and workmanship of your home and we've passed these comments on to local leadership so that they can look into the situation. If you'd like to continue discussing your experience, please send us an email including your full name and phone number to socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
You MUST stay on top of the construction process
- Marcus F.
- Verified HomeBuyer
- July 31, 2019
- Celina, TX
Pulte homes will build a quality product if you MAKE them. That may sound odd because there quality standards that they must always meet, but believe me. If you have an experienced and organized field manager, things will go well. If not, you as the buyer will have to ensure things are being done appropriately. If you do not stay on top of the process (that means visiting every day or every other day), then something will be wrong and the contractors will cover it up. Plain and simple. The construction of my home actually went very well initially. Towards the end, I ran into many issues, ...
Total Score 3
Quality 3
Trustworthiness 2
Value 5
Responsiveness 2
Not Wonderful
- Anonymous
- Verified HomeBuyer
- June 01, 2019
- McKinney, TX
I wish I could give this more positive review. Initial Purchase: Plain. Nothing special to speak of. Our sales agent was very lackadaisical. Could care less if we bought or not. Design and options selection: stressful experience. Very rushed and not enough time given to make informed and carefully weighed selections. During the build: this might have been the only fun part. Did receive regular updates on what was happening week after week. Final Inspection: this was a hot mess. The Builder was not prepared even after given 4 weeks notice. Lots of "critical" problems identified by our ...
Pulte Homes responded:
Thank you for taking the time to write this review and let us know how we can improve. We apologize that you experienced issues throughout the build process and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 5
Pulte Homes - Sales and financing were great, very helpful.
- Laura R.
- Verified HomeBuyer
- May 29, 2019
- Forney, TX
Sales and financing were great, very helpful. I am dissapointed in the quality of the home. The details are very sloppy and unfinished in some areas. Already having to submit a warranty claim and I have only lived there for a month.
Pulte Homes responded:
Delivering a great home and home buying experience is important to us and we're sorry to hear that you are disappointed with the quality of your home. Please feel free to email socialcare@pultegroup.com if you'd like to discuss this with us. --Sarah
Total Score 3
Quality 1
Trustworthiness 4
Value 4
Responsiveness 3
Stober 2019
- Dale S.
- Verified HomeBuyer
- May 21, 2019
- Aubrey, TX
Check the paint in all rooms for different colors in the same room and different gloss. Check carpet, our carpet has paint all over it, paint overspray. Material and workmanship on trim boards.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 3
Very Bad Experience.
- Venkata Ramana Murthy U.
- Verified HomeBuyer
- January 02, 2025
- McKinney, TX
I was literally cheated with Sales Person. I was not told when i am signing a contract. I bought a corner lot and charged $10000 extra for lot premium saying that i would get extra fencing in back and sixe yard. After construction they mentioned that lot was key-locked lot and dont get any extension for my corner lot. Sakes guy simply said sorry.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Cecil
- Cecil H.
- Verified HomeBuyer
- May 09, 2024
- Rockwall, TX
After you’re in the home it’s almost like you are forgot about. They were supposed to do a 30 day inspection and no one has come by. My office doors are supposed to be replaced but they still haven’t done that either.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
First and last time buying from a builder
- Nicolas R.
- Verified HomeBuyer
- October 31, 2023
- GARLAND, TX
Pulte will build you a better and more efficient home than most home builders. However, I am upset with Pulte’s quality control. There have been numerous imperfections with my build that required or require rework. It’s even worse when you feel like a pest when you have to contact the build manager to address the issues and they end up getting mad/annoyed like it’s my fault for catching the imperfections that they failed to fix. It takes less time to do the right thing first than it does to explain or fix the problem later on. It seems that speed is prioritized over accuracy these days ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lack of Quality
- Anonymous
- Verified HomeBuyer
- October 05, 2023
- Aubrey, TX
Build quality is not good
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Merrit Village - Too many promises and very nice people till you close
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Rowlett, TX
Too many promises and very nice people till you close
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Nice house, some sub par workmanship, delays
- Anonymous
- Verified HomeBuyer
- September 05, 2022
- Wylie, TX
Overall good process but elongated by Covid delays in materials. Home build is mostly fine but we are finding some sub par workmanship in areas and obviously things done quickly and not to highest quality. I personally had to chase things up myself and noticed things not done which the construction manager didn’t notice. A number of cosmetic issues after close which took quite some time to fix. Nice team and friendly but overall some poor finishing details.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Great design and features and they care a lot up front about you.
- Anthony M.
- Verified HomeBuyer
- September 14, 2021
- Little Elm, TX
Pulte has beautiful homes and great features but the final quality work lacks making for a disappointing experience. They take great upgrades and don’t watch carefully how the final touches are being complete and that’s where the quality suffers.
Total Score 3
Quality 2
Trustworthiness 3
Value 5
Responsiveness 1
More choices on selections needed
- Jeffrey C.
- Verified HomeBuyer
- April 08, 2021
- Aubrey, TX
It was my first buying experience and things seemed great. I didn't know any better. First I would say that the choices for selections was limited and anything outside of the dull plain choices was very expensive. I am a colorful person and the wall choices for paint was 3 or 4 versions of the same color. If I wanted something else it was ridiculously expensive. $950 for under cabinet lighting is absurd. While going through the building process or project manager kept saying after closing if you have any issues let me know and they will be taken care of. After closing he doesn't respond ...
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
Pulte Homes - Quality awasn’t up to par with what you expect from a new home.
- Sudantha G.
- Verified HomeBuyer
- January 08, 2021
- Aubrey, TX
Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
Review
- Annamaria D.
- Verified HomeBuyer
- September 11, 2019
- McKinney, TX
Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Pulte Homes - Not very impressed
- Douglas G.
- Verified HomeBuyer
- August 28, 2019
- McKinney, TX
Not very impressed
Pulte Homes responded:
We're sorry to hear that you didn't have a good experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.