Pulte Homes Reviews in Dallas, TX

Very bad design and very poor quality

They are building so fast they don't have time for any issues that come up. We waited a month for an electrical issue to be fixed, never have received touch up paint, yard wasn't inspected after freeze during winter for plants/grass that died. Paid top dollar for a house that is mediocre at best.

This house took 7 months longer to build than anticipated. Sloppy, dirty, incomplete work. Horrible attention to detail. I closed 2 months ago and there are still broken cabinets that need to be fixed and the microwave/oven combo is still MIA with no ETA. You have to beg for updates. Everything that I pointed out and placed blue tape on during the walk thru, either didn’t get done or I was told by Jose that nothing could be done about it. The things he promised to get fixed, never got fixed and they just went around and removed the blue tape but never fixed the items. I am a single mom who works full-time and I worked very hard for this house. I absolutely feel as though they are taking advantage of me by giving me a sloppy, incomplete house and just sitting on it knowing I don’t have time to hound them everyday for what should have been done in the first place. I am still scraping paint and grout off of tiles, handles, carpets, walls and fixtures that it doesn’t belong on. Sloppy, sloppy, sloppy. This is the 3rd house I have built, the most expensive and the worst quality. I would not recommend Pulte to anybody. ... More

My experience with Pulte has been extremely poor. It started with delays due to the pandemic which I understand but then there was a sudden rush to close by 9/30 on the last day of the quarter. The house was not ready at the time of the quality walkthrough but the field manager rushed the fixes by himself so that closing could go through. I was told that a lot of the issues will be sorted within the first 30 days but that 30 day walk just ended up being a lesson in Pulte warranty coverage and I got a very good sense of Pulte’s approach to customer experience. They lack accountability and the attention to detail is poor. According to Pulte if they gave you a roof, walls, windows and doors their work is done. I submitted a survey directly with Pulte sharing my experience but literally no one was interested to follow up other than the field manager for whom the survey had performance related impact. ... More

Community- Friendly neighbors, Amenities- did not get a chance to check so far. Commute- Poor. Add extra 10-15 minutes each way during rush hour to navigate to community from HWY 380. It is worse on weekends. Timely completion- VERY POOR. Took 11 months to complete( Not 100% complete) to close. Promised to complete in six months by sales people when signing. Sales Experience: Do your home work before picking the options, the day you sign you have to select Structural options. Stick to your budget, don't get carried away by looking at the model homes. There is a reason why they look so good. they are done by professionals. We dont live like that everyday. So be practical and get only what you need. Options are not cheap, but avoids the hassle of doing it your self later. Design options- Very limited and very expensive. But high quality materials. try to get the design options at least a month before your Design center appointment and compare prices for the options, you might save a lot getting it done outside. I bet all builders are similar. Google for the options and price list. Construction- VERY POOR QUALITY. you can see the quality when you visit the site during the construction stage. Save your self a heart attack and stay away until the home is ready if you decide to buy here any way. The site was never cleaned,You can tell if the Builder is good by looking at a construction site, if it is not kept clean it eventually gonna reflect in how good your home is. In my case the communication from the construction side was vey little. I had to call, leave message, text to know if i can come see the house and meet the field supervisors. I was not even notified that the construction is beginning eventually after almost 6 months of signing the contract, yes you read it right 6 months. Dont believe what is advertised on the site about how they keep you updated about the progress in Owners entry, in my case they had two updates, Began construction and completed construction. Build Quality: I would rate it very poor in my case. Driveway and walkways chipped everywhere before closing. Landscaping- very poor quality work, water logging everywhere( eventually it is going to effect your foundation if drainage is not good).I paid more than $500 to get a reputed Inspector to get the house inspected right before closing and the report horrified me. Poor insulation, Poor grading, Electrical issues,Poor flooring, Poor Insulation.Damaged garage doors, Poor paint job. When it was escalated to the Supervisors they assured everything will be ready before closing. in my case they scheduled my final walk through to inspect the house 2 hours before closing and closing was 30+ miles from the site, so you do the math.During the final walk through there were several workers finishing things in the house. AND THE FINAL ICING ON THE CAKE, After we closed the house and returned to sales office to collect the keys to our new home, it is closed and when we contacted the construction supervisors where are our keys( they promised they will wait no matter how late it is to welcome us home) they said we left the keys on the kitchen island and the house is unlocked:(. Now that should explain how good my experience with this Builder is.They care about selling but not delivering. I dont know if it is the same with other home owners in this community. My Recommendation - Personally, I would never buy from this builder again. FYI- after one month of staying here none of the uncompleted jobs were addressed. i am still living with broken cabinets, scraped paint , no working power outlets in baths, half painted garage doors, unusable back yard with dead sod and water logged, mice digging through garage floors, the list goes on. ... More

Pulte home and Builder are not good at all. Do not go with Pulte home.

No one is held accountable. One of the workers was smoke pot. Grant makes excuses and just tells me to cover up the faulty work. Things were not built to standard. You will be hearing from the VA construction building office within a week

very disappointed with the warranty Very slow to non existent redponse