Pulte Homes Reviews in Dallas, TX

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

Do not like front end garage, gives home a tacky look. Mail boxes should be in front of homes. Not in central location like a apartment complex. Some of us seniors may be able to walk to mailboxes or do not to get in cars to get mail.

Not very impressed

Although, was not 100% completed by our close date. We trusted Pulte's Contruction Manager to complete our Punch List within a reasonable period shortly after our close. We are now over 30 days since our close and unfortunately, many of our punch list items remain incomplete or poorly done. Because we are now 30 days past our close date, Pulte's Construction Manager now refuses to respond to our texts and emails regarding the open issues. I suggest the buyers beware and do not close until your home is complete and satisfactory.

Originally I was very impressed with the quality of work when walking through the houses. After almost completely going through the process we find out we should have had a couple of walkthroughs as the house was being built. The only walk through we had was during the final punch list. During the punch list numerous issues were found and unless specifically written they won’t try to fix even if mentioned. We tapped a lot of errors, but they were overlooked. Even at final closing there are still tape markers not addressed. In addition it almost seems like a burden to get them to fix. They are respectful, but the intention doesn’t seem to be there. All the windows had issues with a breeze coming through. Then when asking the builder about it he didn’t infer there was really any issue, but when the window people came they said all windows have issues. Had one of their door contractors come out to fix the door alignment, but in the end he fixed the seam to weather stripping error, but ended up making the door latch very stiff and not fit correctly. When I tried to explain why this is an issue he brushed it off and said that’s how it’s suppose to be. After they left I had to fix this on my own. Which isn’t the issue. The issue is we spend money on a new house, and have to correct the mistakes made by pulte. Numerous paint errors, but were told that is what the touch up paint kit is for. They said they could get someone to come out, but it might be easier to do it ourself. Which is what I did seeing the quality of subs. Personally would not recommend these builders to anyone. The house standing is their only concern. Outside of that the end product is not what I expected. ... More

Buying a new build with Pulte was a mixed experience. Their communication process with us was okay but there are alot of problems that we’ve experienced since moving into the house that was supposed to be fixed before close. They took it down to the last minute and assured us that everything that needed to be fixed would still be fixed after closing and that hasn’t happened. We had a 30 day check in and everything that we pointed out during the check in still hasn’t been fixed. At this point we feel like we’ve been strung along in regards to the existing house problems that were present during the close. The sales agents we dealt with were great to work with. Our second project manager was significantly better than the first one. We’re just very disappointed that none of the issues that we pointed out during the 30 day and even before close were addressed and we keep hearing the same answer of “oh I’ll reach out to the crews and get back to you”. ... More

After paying 500k for my home. I feel the home is not that great quality especially the doors they are so poor in quality.

We were treated great by the sales agent, the design center and even the title company. We felt our construction builder, Al, was subpar as he did not catch a lot of simple things that were not right. He had a bad attitude anytime I tried to talk to him and he did not return an email until after we moved into our house. It’s very obvious to me now that when you buy a house you are paying for the construction builder and his or her desire to perfect your house. In this case we don’t feel like we got a perfected house but only a barely above par house.

We had many issues with the build of our house. Poor response to our concerns.

Pulte homes are average. Lots of things they can update especially in the design center. In regards to the loan that was all good. Warranty is where it seems to be slow. I’ve been dealing with an issue since moving in and still no resolution. It’s inconvenient and now playing a waiting game.

Poor responsiveness. Failed commitments after closing.

The sales team is great and the financing team is great!! The builders/contractors lack in quality work and getting back to you on issues. If I had known this, I would not ever considered Pulte as my builder. I will never refer anyone to Pulte as the worksmanship is absolutely horrible.

Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, there were two other houses with the same floor plan being built at the same time that I could compare to and point out to the Field Manager. Timing of the complete build was on-time. Quality of the build is a 6 out of 10. I would rate it a 4 out of 10 had I not been persistent on having them fix issues such as paint drips, poor alignment of switches and canned lights, uneven entry ways, sloppy grouting, and sloppy staining of handrails that bled onto paint. Had to delay closing date cause they were rushing to finish the touch ups, but were still sloppy. Overall, I'm satisfied with the house as it was completed to the "best of their ability". Price was okay considering its a new build. ... More

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

I'm two months into owning my Home and I still have issues that have not been resolved. The house does look very nice as long as you don't look to close. When we first recieved our home most of our counter tops are dirty or have scraps all around the edges. Our stair way still has unpainted spots. they are small so its not the biggest deal but it shows a lack of attention to detail. Our Gas line for the heater was never even turned on! We had to find out the hard way that our heater didn't work by freezing in our home the first time it became cold out here. Our waps where not installed correctly, but they did get repaired quickly. There is a dip on the out side of our home where water just builds up and makes a small lake Not sure if that is gonna cause issues later. Our Garage door opener has still not been fixed despite them sending people to repair it three times now. In the end we made certain selections for our home that would make it hard pressed to be a ugly home. We may have just been unlucky but the dirty home in the beginning and there was also tons of trash in our back and front yard. Just seems like they didn't put in the effort you would expect for such an expensive home. I wouldn't recommend Pulte at this time. ... More

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard after close. Final walk through felt more like a lip service and a head nod to 90% of the complaints because Pulte already moved on because according to the builder they only care about the structural stuff being right. ... More

Good building materials but very poor workmanship or poor contractors. Almost everything are heavily scratch after they finished installing (doors, windows, sink, bathtub, door handle .....). 3 sprinkler unit were buried sideways, some of units buried too low. There are many hairline cracks on the floor before we move in (bedroom, patio, garage). The cracks length from 1 foot to 8 feet and we was told those cracks are hydration cracks but I believe these are the foundation issues and it does come with 10 years foundation warranty, they don't do anything until the cracks 1/4 inch.

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

We got a good deal our house, but if you're OCD in any way, don't go with Pulte. The longer I've been here the more I've noticed how the air vents, lights, outlets, etc. are not lined up with each other which is shocking. The trim board is literally cardboard and doesn't seem of high quality. Also, we had an issue with a door handle not working within the first 30 days. The builder just dropped the parts off at our door for us to fix it ourselves. He didn't ring the doorbell or anything. That was also shocking to me.

We still haven't had our 30 day walk through where we do have areas of concern. There will always be doubt due to how the buying and follow up processes have been executed. This probably will fall on death ears.

The good - the build quality was generally good. It's been a month since I moved in and I see the quality and workmanship are comparatively good to homes that I had researched. The bad and the ugly - 1) I was cheated in the options package. I opted in for a smart home package which included among other things a smart garage door opener. This item along with the smart door lock were the only items which warranted the price quoted. I later learnt from neighbors that the smart garage door opener was standard and was installed even if we don't opt for the smart home package. I was never given an answer and no response was given as I found this late in the game just a couple of weeks before closing. Please do your due diligence - talk to neighbors before believing Pulte. 2) Since the day I've moved in I noticed that there was water that was continuously draining from my water meter into the drain in the streets. I made multiple calls to the builder. Though he came in to check on it a couple of times, he was unable to fix it and told me that it was a "mystery" to him. When I wanted to escalate as so much water was wasted and I had to pay the water bill - he lied to me saying the city had emailed him saying Pulte had to pay the bills until the issue was fixed. It's been > 50 days since I closed and the water still keeps flowing into the drain 24*7 with no end in sight. I would've never bought a home from them had i known this was the kind of service I'd expect ... More

We were moving from out of state so just really felt like we were forgotten or intentionally pushed to the side because of that. We had delay on top of delay, which we understand happens in construction and wasn’t 100% Pulte’s fault, but they way they handled it left us feeling very discouraged and nervous. We had a really poor experience with our sales guy who called us every day before putting the earnest money down and then rarely heard from unless prompted by us during the building process. Our construction manager was great and super friendly! We still had a few issues that never got resolved but she was prompt in responding and helped us feel like at least she cared. Long story short, closing got pushed back so far we had to start our jobs here so we’re in hotels and moldy airbnbs, and even that didn’t seem like it mattered to get the job done well/right. For our first walkthrough, the house was a MESS. It still very much looked like a construction zone with mud everywhere, chips, missing paint, bricks in the yard, etc. No one seemed to care or take accountability and kept saying “oh, I can’t do anything for you, you need to call ___.” So we would but just kept going in circles. Even if nothing could be done, some communication could solve a lot of our realest feelings. Someone could easily say, “unfortunately we have a policy that doesn’t allow us to do that, but let’s see what we can do to get us in a spot where you feel comfortable.” Instead, we left the closing table crying instead of rejoicing in buying our very first home! Since moving in, the house had been fine. The warranty team seems great and hoping they can really help us with all of the issues we are still having. We felt like our house was forgotten and then thrown together and it still does a bit but they’ve really tried to help us as much as they can at this point. Don’t know if I would buy from Pulte again but we don’t regret this purchase and hope we are an anomaly to the process. ... More

My experience has not been positive. The workers left behind lots of messes. They left black fingerprints everywhere. The plumbing was severely blocked. My toilets backed up into the tub, sink, etc. The plumbing had to be worked on twice. The tree in the front had to be replaced more than once. The garage paint is peeling since I moved in. The carpet has paint drops left by the workers in every room. The nails were sticking up and had to be fixed. There's paint on the frosted window in the bathroom and I have been asked to clean it myself! The bathroom floors and shower have silicone dripped on them that trap dirt and leave spots on the floor. The paint touchups do not blend in with the original paint. The kitchen panel was not placed correctly and had a broken bracket that was exposed when I moved in. The dishwasher outlet did not have power going to it. The electrician had to come and fix it after weeks of not being able to use the dishwasher. The representatives have tried to help correct these things. However, Pulte should not close on a house if it has not been thoroughly reviewed. Higher standards for workmanship will go a long way. ... More

Sales: Taylor in our community was great. He was eager and great to work with. He did a great job of explaining everything to us, the process and all that jazz. He also steered us in the way of things he would personally recommend rather than what was the most expensive. He was always responsive and helpful to get us the attention we need. Design: overwhelming! Pulte actually did a great job and emailed us over the PDFs so we had an idea of the features we wanted to see and look at. This was a huge help with light fixtures, sinks, faucets, etc. Hurry up and wait (framing): our framing 'manager' Jackson left a little to be desired on updates. Communication was lacking and he would skip weekly calls for outside events without mentioning it to us such as weddings, vacations, etc. We weren't there for too long, but it started the building process off on a negative foot. post framing: Greg started off better and tapered off after closing. We were refused a closing date for several months (making life hard for a family with children), so we couldn't schedule movers, furniture, getting out of the apartment we lived in while our house was being built, etc. This frustration mounted towards the end when we had to pick new items such as counters we had selected 9 months before that were now 'out of stock'. We came down to the wire and constantly were asked to move our closing date (after we finally did get a day about 30 days out) and we ended up closing on a house that is still not complete. There is a lack of control and organization in their current build process Closing and financing: I WOULD recommend using Pulte as the finance company for the mortgage as well. You can shop rates and they will match typically, but if your house is moved back for any reason, they will not cancel your contract. However, their closing process is not the best. We did a lot of paperwork ahead of time to shorten the process and were informed we would get more via docusign, but it never came. We also waited 25 minutes (for a 30 minute closing) to even get started in their office as well as had them switch our consultant to someone we didn't know rather than the person we had worked with for several months. We are still waiting on some closing documents such as the final appraisal that were were told we would get, but haven't. they did not do much to explain the process and we had to go back for keys as they give you a small card that you take to the office of the community. Overall, the rate and savings made it bearable. Post close and moving in: We still had open items upon closing (something pulte touts as 'not a thing' - they say two things: home is 100% complete at close, and once you get a closing date, they get it all done... they did not. We got mirrors the day we closed with keys in hands, had drying paint and the house was absolutely filthy (dust on blinds, floors, walls, etc. and the house just wasn't' cleaned at all, sadly). Following that, we are two months in and still have open items. Our sales guy won't take our calls, our project manager won't respond to us and the manager or our PM has pushed us off to the client care team (who is great thus far, Anthony is actually getting it done). But we have items from filling in gaps in the garage concrete floor to fixing our floors that are not floated well or secured down to dry wall fixes that pictures were taken several months ago. We have also had 2 full water leaks thus far in the house as well as electrical issues and AVAC issues where the house wasn't balanced. Overall: it's a nice house with a sturdy framing and nice features. But the overall process to get everything up and running is a process within itself and the fight to get left over items closed is a battle. Do not sign the check until it's complete, if you can afford to do so (if you have a place to live). ... More

Make sure you get everything completed before you close. Once you sign off, all the promises to get punch list items correct fly out of the window. I am now on month 2 and its like pulling teeth to get a response from anyone. When I do get a response, more promises that are not fullfilled.