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Pulte Homes Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Pulte Homes.

Read all 472 verified reviews from homeowners that built a new home with Pulte Homes in the Dallas area. Dallas homeowners have rated Pulte Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.3 out of 5 stars in Dallas Area

472 Reviews in Dallas Area

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.3

Responsiveness 4.2

Pulte Homes in Dallas Area

View Homes

Customer Reviews

An Unexpected Second Full-Time Job

  • Anonymous
  • Verified HomeBuyer
  • September 12, 2019
  • Garland, TX

Chose to pick a ground-up construction choosing my own options. All was fine during design process. Not many options or customizable IMO. The build process was a full-time job that I was not expecting. I was there 3-4x a week spending 30-45mins each visit to ensure the structural portion was built correctly. Pointed out many issues and received a ton of push back from the Field Manager. At one point, had to contact the Field Manager's Boss to get resolved. They will make changes to the floor plan without informing you and also take shortcuts throughout the build-out. Luckily for me, ...

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Pulte Homes - When choosing to build again, it will not be with Pulte.

  • Brandie H.
  • Verified HomeBuyer
  • November 30, 2021
  • Forney, TX

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

They just cant seem to get things done

  • Brashad H.
  • Verified HomeBuyer
  • December 01, 2019
  • Wylie, TX

I'm two months into owning my Home and I still have issues that have not been resolved. The house does look very nice as long as you don't look to close. When we first recieved our home most of our counter tops are dirty or have scraps all around the edges. Our stair way still has unpainted spots. they are small so its not the biggest deal but it shows a lack of attention to detail. Our Gas line for the heater was never even turned on! We had to find out the hard way that our heater didn't work by freezing in our home the first time it became cold out here. Our waps where not installed ...

Pulte Homes responded:
We are sorry to hear that you are having a difficult time getting your issues addressed and would love the chance to make things right. If you could please email socialcare@pultegroup.com so we can look into the situation we would greatly appreciate it. ^Abby

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Pulte Homes

  • Garrison M.
  • Verified HomeBuyer
  • May 02, 2024
  • McKinney, TX

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard ...

Pulte Homes responded:
Hi Garrison, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Very disappointment, Poor workmanship!

  • Anonymous
  • Verified HomeBuyer
  • July 26, 2023
  • Rowlett, TX

Good building materials but very poor workmanship or poor contractors. Almost everything are heavily scratch after they finished installing (doors, windows, sink, bathtub, door handle .....). 3 sprinkler unit were buried sideways, some of units buried too low. There are many hairline cracks on the floor before we move in (bedroom, patio, garage). The cracks length from 1 foot to 8 feet and we was told those cracks are hydration cracks but I believe these are the foundation issues and it does come with 10 years foundation warranty, they don't do anything until the cracks 1/4 inch.

Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If you have additional thoughts you'd like to share, or any unresolved concerns we can help address, we're always listening at customersupport@pultegroup.com. Please be sure to include your contact information and address, ^AF

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

1st home purchased

  • Ivan P.
  • Verified HomeBuyer
  • May 30, 2021
  • Aubrey, TX

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

Pulte Homes responded:
We are so disappointed to hear that you had such a negative experience while building your home with us. We would like to learn more so we can make leadership aware of your concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Mediocre

  • Taylor S.
  • Verified HomeBuyer
  • July 30, 2020
  • Wylie, TX

We got a good deal our house, but if you're OCD in any way, don't go with Pulte. The longer I've been here the more I've noticed how the air vents, lights, outlets, etc. are not lined up with each other which is shocking. The trim board is literally cardboard and doesn't seem of high quality. Also, we had an issue with a door handle not working within the first 30 days. The builder just dropped the parts off at our door for us to fix it ourselves. He didn't ring the doorbell or anything. That was also shocking to me.

Pulte Homes responded:
Thank you for taking the time to leave a review although this feedback is definitely concerning for us to hear. We would like to get some further detail so we can address the situation. If you could please email customersupport@pultegroup.com with your full name, address and contact information we would greatly appreciate it. ^AS

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Disappointed

  • Adam M.
  • Verified HomeBuyer
  • June 24, 2020
  • Melissa, TX

We still haven't had our 30 day walk through where we do have areas of concern. There will always be doubt due to how the buying and follow up processes have been executed. This probably will fall on death ears.

Pulte Homes responded:
We are so sorry you are disappointed in your new home and have concerns that have yet to be addressed. We would be happy to escalate these issues to the leadership team. If you could please email some additional information to customersupport@pultegroup.com we would greatly appreciate it. ^Abby

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Untrustworthy and Poor service!

  • Prashanth J.
  • Verified HomeBuyer
  • January 26, 2020
  • McKinney, TX

The good - the build quality was generally good. It's been a month since I moved in and I see the quality and workmanship are comparatively good to homes that I had researched. The bad and the ugly - 1) I was cheated in the options package. I opted in for a smart home package which included among other things a smart garage door opener. This item along with the smart door lock were the only items which warranted the price quoted. I later learnt from neighbors that the smart garage door opener was standard and was installed even if we don't opt for the smart home package. I was never given ...

Pulte Homes responded:
We are deeply disappointed to hear that you haven't experienced the level of service that we strive to provide to our customers. We would like to work with you to make things right and would appreciate if you could email some additional information along with your contact information to socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review and provide ways that we can improve the home building experience. ^Abby

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Felt Unimportant

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2024
  • Dallas, TX

We were moving from out of state so just really felt like we were forgotten or intentionally pushed to the side because of that. We had delay on top of delay, which we understand happens in construction and wasn’t 100% Pulte’s fault, but they way they handled it left us feeling very discouraged and nervous. We had a really poor experience with our sales guy who called us every day before putting the earnest money down and then rarely heard from unless prompted by us during the building process. Our construction manager was great and super friendly! We still had a few issues that never got ...

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Workmanship leaves a lot to be desired.

  • Irene G.
  • Verified HomeBuyer
  • November 30, 2022
  • Little Elm, TX

My experience has not been positive. The workers left behind lots of messes. They left black fingerprints everywhere. The plumbing was severely blocked. My toilets backed up into the tub, sink, etc. The plumbing had to be worked on twice. The tree in the front had to be replaced more than once. The garage paint is peeling since I moved in. The carpet has paint drops left by the workers in every room. The nails were sticking up and had to be fixed. There's paint on the frosted window in the bathroom and I have been asked to clean it myself! The bathroom floors and shower have silicone ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Quick to sell, slow to complete

  • Joel H.
  • Verified HomeBuyer
  • May 04, 2022
  • Aubrey, TX

Sales: Taylor in our community was great. He was eager and great to work with. He did a great job of explaining everything to us, the process and all that jazz. He also steered us in the way of things he would personally recommend rather than what was the most expensive. He was always responsive and helpful to get us the attention we need. Design: overwhelming! Pulte actually did a great job and emailed us over the PDFs so we had an idea of the features we wanted to see and look at. This was a huge help with light fixtures, sinks, faucets, etc. Hurry up and wait (framing): our framing ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Once you close the home, there is no follow up to complete punch list items.

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2022
  • Aubrey, TX

Make sure you get everything completed before you close. Once you sign off, all the promises to get punch list items correct fly out of the window. I am now on month 2 and its like pulling teeth to get a response from anyone. When I do get a response, more promises that are not fullfilled.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Worst experience

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • Irving, TX

Never again with Pulte

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 4

Pulte Homes - Nothing.

  • Kondaiah K.
  • Verified HomeBuyer
  • October 27, 2021
  • Irving, TX

Nothing..no proper response to issues

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pulte Homes - The priority is house is closed (or) not.

  • Anonymous
  • Verified HomeBuyer
  • October 21, 2021
  • Irving, TX

The priority is house is closed (or) not. They don't care about the buyers. what issues they will have (or) not ? Example: they will give u 0 wood like ties. They will not give you extra bricks, paint ...issues after reporting will be addressed later ..Quality of construction is also not upto the expectation...They can do much better.

Pulte Homes responded:
We are saddened to hear that this has been your experience and does not stand up to the Pulte standard we would like for you to have. We would like to look further into these issues and get them to the appropriate department to try to get a resolve. In order to do so we would need for you to email us at customersupport@pultegroup.com your contact information and address.

Thanks

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Expectations & experience started good, then declined to well below acceptable.

  • Ryland L.
  • Verified HomeBuyer
  • February 21, 2021
  • Garland, TX

We bought a Pulte home in Gramercy Park. Due to market conditions we did this via a virtual walkthrough with our realtor. There are many pro's & cons to the house & the builder. We did not make selections for the house during construction. I am attempting to be fair. This is written 8 weeks after occupying the house. If possible, I will update this review later on. PRO: Overall design is good in terms of layout, windows, space utilization, curb appeal of the building, and lot layout. Value for the area is in line with comps. General construction is acceptable & in line with ...

Pulte Homes responded:
Thank you for taking the time to leave a review as it is essential to us as we work to improve the home building process for our customers. We are disappointed to hear that you have concerns along with a defect in your new home. We would like to look into the situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor quality of finishing

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2024
  • Celina, TX

Finishing is terrible, be it out doors or indoors.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Ensuring all systems work fine before closing

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2023
  • Rowlett, TX

Some items are half complete, Pulte to ensure all items are working fine before handing over, For eg, Irrigation systems are not working fine in almost all houses closed, Lot of heater/AC issues. Paid upgrades are not done in some cases.

Pulte Homes responded:
We are so sorry to hear that you have had a frustrating experience working with us. We would like to make leadership aware of this feedback and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

the construction of home sucks.

  • Elmer H.
  • Verified HomeBuyer
  • February 08, 2022
  • Aubrey, TX

I wouldn't buy another pulte home.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

my nighmare -

  • Vladislav D.
  • Verified HomeBuyer
  • April 03, 2024
  • GARLAND, TX

seles rep was GREAT, the tour of the neighbohood really nice too, the visit to the desing center was very nice and easy however once they started actually building it all went to crap project manger was terrible, his ownership of mistakes and poor workmanship was close to not existent! zero attention to detail - multiple closing reschedules, poor attitude and responsivenes to issues, aweful expreince it seemed like he was working for the tradesmen as if they were paying him and i wasnt the customer whose oppinion and work he should be taking into consoderation....

Pulte Homes responded:
Hi Vladislav, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

Rushed Job!!

  • Kirby J.
  • Verified HomeBuyer
  • July 28, 2021
  • Melissa, TX

Ever heard the saying, “The devil is in the details,”? Well it’s so true for this house. It is evident in every aspect of this home that this was a rushed, careless job. From large chunks of debris being found in the yard that they laid sod over, to missing chunks of sub floor underneath the laid carpet, to paint stains all over the wood look tile floors and in our black granite sink. We have baseboards that have chunks of wood missing that were painted over and not repaired. Flickering lights in the powder room. Mud or dirt on the baseboards that were painted over instead of being cleaned. ...

Pulte Homes responded:
We are so sorry to hear that your home was rushed and does not have the attention to detail that we expect from our crews. We would like to make leadership aware of this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Once the paperwork was started, felt that the helpfulness was gone. Was not willing to help with my needs as a customer. When I bought it. It had just being started., felt like was not willing to help. Called several times about the meter hole by the mai.

  • Cherri L.
  • Verified HomeBuyer
  • March 03, 2021
  • Forney, TX

Daily I have to pick up trash left by construction that they toss water bottles and food items, that should be picked up

Pulte Homes responded:
We are so sorry to hear that our team did not provide excellent customer service. We would like to learn more so we can address this situation accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Sales is worst in here

  • Anonymous
  • Verified HomeBuyer
  • June 07, 2024
  • Little Elm, TX

Sales person stopped us from paying earnest and later hiked up the price.

Pulte Homes responded:
Thank you for letting us know about this. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Pulte Mortgage is nightmare, I don't suggest to any one in my life

  • Chaitanya G.
  • Verified HomeBuyer
  • February 28, 2024
  • Celina, TX

Pulte Mortgage: I felt so bad and never expected this from Pulte, I felt ssooooo stressful while entire process, they keep me hold for 60 days, and never move forward keep telling me will get underwriter approval in next day. every single day keep hearing same answer and finally they rejected my loan. I went so stress, sleep less nights and felt night mare, upset with pulte that I brought home with them. Sales: They failed to keep all things aligned together and even threaten me multiple times that they are going to cancel my application. even thought its Pulte mistake as they hold me ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you. Please email us at customersupport@pultegroup.com with your contact information so we can get in touch with you. Thank you. ^AF

Total Score 1


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1