Pulte Homes Reviews in Fort Worth, TX

No builder is going to give you a "perfect" experience. Pulte did a good job, but plenty of room for improvement. Construction-wise there are a LOT of small touches missed that collectively take away. Many of these things wouldn't really even cost anything except a few extra minutes of care (something that used to be called pride of workmanship which sadly is a lost art in our society). I will say that compared to DR Horton homes nearby, Pulte is head & shoulders above. Quite honestly, just that little bit extra customer service and care in the construction process would have been 5 stars - just a little bit! ... More

Nothing special. Don’t expect the treatment you get from other reputable builders in the same price range.

very bad at doing follow up repairs you have to stay like honey to a bee to get pulte to get things fixed, its very time consuming and frustrating to get them on top of things

Be on top of the and very involved in the buying and construction process. Don’t let Pulte bully you into accepting poor quality just to get the home completed.

Our homebuying/building experience has been rough, but the more I deal with Pulte the more I can see that it all depends on who you get. We have seen some Pulte representatives be absolutely amazing, while others make you hate life entirely. My only advice if you are moving forward with building a home with Pulte, is to meet all the people that will be involved with your build. If a single one of them don't seem like they are going to be amazing, then run as fast you can! No one that we have meet at Pulte has just been "ok" at there job. They are either the best in the industry or the absolute worst, so make sure they are all winners before you sign the dotted line or you will regret it. Trust me! ... More

Sales was horrible after signing contract meaningless threats about rewriting the contract. Warranty department is non responsive and sent a Warranty call for another home to ours been a month and the issue they caused is still not fixed.

My experience with most of the people from Pulte, like Skyler, Chris, and Ivan, was very pleasant. They were all very helpful through the process and were quick to respond to any concerns I had. However, one major issue that arose that has not yet been taken care of is the landscaping was very poor. The grass was laid over rocks, concrete, bottles, etc. and therefore has not grown well, or at all in many parts. I have never seen grass being laid over all of that, how can it grow? I raised my concerns about this issue, and the landscaping company sent one of their representatives named Jason who was extremely rude, and apparently was satisfied with the horrible job they had done when I showed him what was under the grass. He continued to be rude and make excuses, even at one point saying “Do you want us to remove every piece of wood, concrete, and bricks?” I responded yes of course because that is the type of work I payed for, and regardless, they didn’t even pick up most of it or even half of it, it was a mess underneath. He turned his back to me the customer and said “I’m leaving” and walked away without assisting at all or expressing any sort of understanding. Maybe it is because he couldn’t handle the truth that I was showing him, but again horrible customer service to go along with poor landscaping. The issue still has not been resolved. Major red flag. ... More

I wish I would of gone with a different builder

There were so many issues after we moved in. We still have some and most importantly our upstairs usually get warmer as compare to our ground floor. Cannot figure out what going on with heater issue though they say it’s fine.Not expected so many issues will be facing after moving to a brand new home. Also we are not satisfied with the quality of materials used ( especially bathroom ) and workmanship ( exterior and interior issues).

Low quality, shoddy work in some areas, poor customer service, misinformation, rushed design center appointment that missed significant details, excuses rather than fixes. Very disappointing, should have gone with DRHorton across the street.

spend a good amount of time on your walk thru!

Go elsewhere. They’ll show an excellent finished product and fall short at execution. If I hadn’t walked the house each week there would have been additional structural issues that would not have been addressed until closing which at that point they’ll promise you anything to have you close. Our closing was delayed due to lack of HVAC oversight leading to water seeping between the first and second floor through walls. We still have several open punch items that have yet to be addressed and we have been in the house for 2 months now. We were told the outstanding punch items would be completed within the first 30 days of being in the home. ... More

This was my first time building a home and what should have been a happy and exciting experience turned into a complete nightmare shortly after I started. My loan officer Tyler, was the most unprofessional, rude and condescending person I had ever worked with. However at the same time my loan processor Erin was amazing! She did everything she could to minimize my contact with Tyler. After close, it was one problem after another. Hvac system was installed invoice, a technician has been out to my home every week with no resolution to the problem. I have a shower that leaks daily because it was installed incorrectly. I have a window that won’t open. The paint is peeling, the concrete has separated/opened on the porch. The list goes on and on. The craftsmanship is deplorable! I would never build with this company again! ... More

I wouldn’t recommend Pulte to my worst enemy. The seller I worked with kept on forgetting things to busy trying to rush the deal. I brought 2 others when with me when I selected the home and upgrades. I requested irrigation systems to be installed. The seller failed to include that. I found out 2 weeks before I close and they did not approve the add on later. The builder manager told him it can be installed. Now I am shopping around for an irrigation system. Most home builders in TX already include irrigation without being requested. On top of that my grass is dying since it wasn’t being water for multiple days during the summer. I was given the house with dead grass and a dead tree. I now have to replace the tree since it’s dead. The home is nice mirror issues. My sidewalk is not done right. It’s not smooth and it’s bumpy. This has been stressful. I need to replace the dead grass that they are not owning up to and find someone to install and irrigation system. After I lived in the home for a month I was given a case manager to work with regarding any issues. I called, left a voice message and send a text in 9/24/21 and 10/8/21. As I type this review it is 10/23/21 and still no response. This was my first home building and it was not a great experience. Whoever is reading this be careful with Pulte if you choose to have them built your home. ... More

House was not complete upon move in like it was supposed to be. Been like pulling teeth trying to get things corrected as they were supposed to be before closing. Yard has been under water for over a month.

Pulte was the worst experience ever from the time we started to the time we closed. The communication throughout the entire process was horrible. The only ones who were great was the design center. Our person who was in charge of the house during the process of it being built was Jackson. He failed many times at communicating things to us, fixing issues we had and staying on top of the workers. A couple of times when we came by during the build the workers had their children while bricking our house and then the end result of the brick on our house is now being fixed after being fixed 3 times prior to this! We were not impressed with pulte, save your self trouble and go to another company! The quality of Pulte is just ridiculous. I’ve seen way better and have had better experience with a previous builder. The only reason we stayed was because of the location however this isn’t even worth it to us now looking back. If I could rate it less I would! No one has even apologized for all the trouble it’s ridiculous! FAIR WARNING STAY AWAY FROM PULTE! ... More

Everything was a lie the price on the value of the home is off $262,000 you made extra in profit the work and ship was poor had nothing but problem since I moved in over 34 of them and they’re still not solved

The list of issues is extremely long. I will save everyone the time and just say, I will never build another home with Pulte.