Pulte Homes Reviews in Houston, TX

I had good experience with sales agent and builder's supervisor. But the HOA company Pulte chose are the worst. Not responsive at all. It's such a shame that we paid in 2,000 initial contribution for no service.

We were told there would be a 30 day review after we moved in. We have not heard a word. There is a big disconnect between Pulte Sales and the HOA Board which has Pulte employees on the board until all houses are sold. Communication with the HOA is entirely up to us, otherwise we would never hear a word.

Check in great detail the finishes. I have been in the home for almost a month and are still finding issues with sheetrock, paint, and caulking. There are also some details in the way it was designed that are questionable. Overall the home is nice, probably would of enjoyed the home more if we were not constantly having issues. Our warranty rep is quite responsive and has been a great help and resolving issues.

Home quality and finishing together with responsiveness to warranty issues can be much better.

There are Paint marks all over the floors Wooden flooring has cracks and swollen planks Paint texture gone wrong at many places, very badly done Door holders started breaking down in just a month

Sales office was good. Pulte Mortgage, was not.

I found the overall finishing of the house not up to par. A lot of items that were basic and standard were missed. Seemed liked a rushed job to get the home completed. Although their customer service is good and responsive, seemed like the house was completed in a rushed manner and a lot of finishing and very obvious flaws were evident.

Overall sales on the front end is great and so is the title process, especially closing day. The in between of signing a contract leaves much to be desired. We had a poor experience with the underwriting process due to poor communication from the individual working on our documentation (1 month gap between responses). Additionally, our construction manager was the last person I would ever want to be in charge of managing the construction of our home. He was unresponsive, had poor project managemet (closing was delayed because he was unaware a portion of the roof was not yet ordered), and on our final walkthrough, which is supposed to be when you sign off, there was a laundry list of items that weren’t complete or very obviously needed to be repaired. You could tell that no one was doing regular inspections of the workmanship especially leading up to closing. We literally had to come out to the house 4 hours before closing to sign off on the final walk through. Which there were still issues but as closing had already been delayed once we decided we would submit warranty tickets. The warranty process is also very slow and have had the trades rescheduled/no show multiple times. Also, due to the constant delays on our homes and the last minute fixes an entire side of the sod laid is completely dead as it was trampled due to all trades being on site the day it was laid and further there are giant spots where dead sod was laid and was pointed out prior to the closing process which was not resolved. Basically, have to replace the entire side yard and 1/4 or the front and back yards sod on our own within a month of moving in. Honestly, feel like we did not get what we paid for in respect to the sod. Overall, the house was a great value and thus far seems to largely be good quality outside of the warranty items and sod. Again sales (Trent) is fantastic and so was the title office on closing day. However, the construction process and underwriting process leaves much to be desired. ... More

The build was good but after closing sucks

We are still finding nails sticking out of our stairway, one of our bathrooms is missing a piece of shower curtain pole, trash from workers always needing to get picked up, back yard isnt flat. Those are just to name a few.

The people whom I have interacted (both in Pulte Homes and Pulte Mortgage) were really great and helpful, Reg. Quality of materials, I am concerned. Mostly with the quality of inside doors ((the synthetic wood just peels off),) garage walls (plenty of room for insects between the dry wall and the floor), dish washer (which will never get dry), internet ports (just one at the corner of a two storeyed home) and door locks (none at the master bath room). I am not happy with the plan documentations either. Requested for a underground pipe layout plan of the backyard. But it was turned down, Other than that, I am happy with the home design, outside finish and timely closure ... More

Do not close until all issues are resolved. We experienced a clogged sewer line from a worker's rag one week after moving in. Our AC is not working properly in June in Texas 1 month after closing. Punch list items are ignored, you'll need to handle them yourself.

The house is beautiful. Materials look great. There’s a lot of little things like loose door frames, dent on walls that were just painted over, there are paint drops from small to big through out the house, the finish on the cabinets have cosmetic flaws the caulking in the bathrooms are already cracked so there’s a lot of cosmetic issues that for the price of the home I would think this should not have been an issue.

The experience of purchasing the home direct with Pulte was pleasant. We found the house to have our ideal layout. They included extra favors without cost to us and were much appreciated. The energy efficiency features are noticeable, even when compared to our previous home which was also a new build with similar claims. We generally get very quick responses to fix issues around the house, but the number of issues keep growing. Workmanship and material wise, it is a level below our previous builder. The issues range from things breaking, bad installation, to material choices that could be more thoughtful for long term ownership. The walls and paint crumble at the slightest bump (the surface is also very porous, gets dirty, and impossible to clean without damaging). The kitchen sink bottom was flat - bothered us so much that we spent money to replace the new sink with one that actually sloped down towards the center drain. The wood floors have a surface that dust easily stick to and not easy to simply vacuum. Our previous home had ScuffX paint and quartz sink - incremental qualities that we took for granted looking back that made our homeownership cheaper and more carefree. Then there are the actual issues. Two doors couldn't close. Floor board under carpet popped up. Garage door de-railed. Circuit breaker issues. Sliding door had problems closing tight without force. Plastic bags embedded in the back deck concrete that became exposed. Scars and grooves on the garage concrete from construction. In the community, the gates still haven't worked consistently (remote issues, gates wouldn't open or close, keypad broken, EZ tag feature still hasn't worked). In our first year in our previous new build house, we did the 1-year warranty walked and fixed 3-4 things max, all from the expected house settling). We've blown past that in the first month. ... More

Hired a home inspector is worth it, although my issues are inside the house. I had a home inspector and he save me by pointing out bad work such as the problem with the roof (sloppy work), he saw the standard water and the bad landscape just to name a few. When the homeowner walks through, look at everything, ensure that your upgrade is quality and what you paid for (mine was not), ensure that the floors are free from having paint drip on them (I am still removing paint drip), ensure caulk is where it should be and no hole, ensure the landscape is done right and when using the sprinkler there is no standing water and the water is draining. Ensure the floor baseboard is the length it should be and not short and fill in with caulk that looks like crap and to Pulte, it ok and will not correct the problem. The individuals that work on the house take a shortcut instead of doing the job right the first time. There is no Quality Check over these individuals and it all up to the buyer to look in places he/she might not think of looking or think it might be alright, trust me it is not. Yes, Pulte wants their customer to be happy before closing, what I learn through this process that the homeowner can only sign off on what he/she see when during the walkthrough and when you signed off places you would not think to look because the work thinking the same and when cleaning the homeowner will find all the short cut instead of correcting them Pulte fill in with caulk and probably thing the warranty will expire before the homeowner noticed the damage. Pulte has been responsive to the service requests that I have requested, the problem with their procedures is when a service is a request someone come out to inspect and might agree that the service should be done or not. Pulte had been good in following up to see have the service requests been completed. The quality of the materials is very bad, I paid to upgrade the tub it looking like Pulte got it from a junkyard, it appears to be use and someone had to come and restored it. I paid to upgrade the cabins and some of the doors had to be replaced due to crack, some of the top/bottoms of the cabin doors did not paint to match the other doors and they are not of good quality. Items that are standard in the house such as countertops, carpets are of poor quality as well however Pulte charge an arm and a leg to upgrade and after seeing the tub, cabinets, and tile floor that cost me plenty I am happy that I did not upgrade the carpet it would be money not well spend and probably get much better quality at Home Depot/Walmart. This is the third house I brought under Pulte and the worst! Beware of spending your money to upgrade, the homeowner probably comes out better going with the standard and hire a professional to do the upgrade. The standard and upgrade items are not top quality some look like it had been used, had been sitting outside and is not new. This is the third house I have brought from Pulte; it is the WORST of the three and since moving in and finding all the short cut the workers took to do something instead of doing it right the first time. Pulte's claim to build based on quality - that might have been true in the first two houses I brought in 1996, 2001, it is not true in 2020. Pulte Quality is more like use, very cheap looking and it looks like items are used, came from a junkyard, and Pulte forgot to restore it before installing it in the homeowner's home. Pulte upgrade is not cheap, however; the quality is cheap/used. My overall experience went from happy to disappointed to cannot wait to sell the house! ... More

Someone told me I have to accept that these are "cookie cutter" homes slapped together and sold at highest market value. I like the house but the quality of craftsmanship and attention to detail are lacking. Repairs were sub-standard.

The quality is par - these are workers not craftsman; wish I could send photos of our upgraded paint work - we purchase upgraded paint (white walls and gray trim.). Our gray trim work should have clean lines - this isn’t the case, we have gray smeared into the floor and walls. We were told that they have replaced those workers for others but how does that help us know, as we now need to hire real painters to fix the paint. And not to mention our front door ( outside) looks like a three year old painted it. As for the material used - all we can say is that it’s cheap, unless you upgrade to level 5 or above which is what we did ( almost $50k in upgrades)...except for our shower. We moved in May 22, week one our shower handle feel off - we placed a work order in three weeks ago and was told it was going to take another 2-3 weeks ( so one month to fix something we could fix in 5 min), After looking at what we have ( cheap) we’re now ripping that shower out and replacing with a frameless shower ( something more sturdy). Deadbolts on the back and patio do not work properly. The actual home is beautiful- I can’t say that our construction Mgr was one of the best. It’s not his fault that their material is cheap. ... More

We love our home, but the experience we went through was not pleasant at all. We came to a house to a non working dishwasher, a hole in the outside roof, the grass had foot prints that made the surface uneven.

I appreciated the step by step process by construction and leading up to closing, but then once I closed it was all different. My dishwasher was installed wrong and caused major water damage. This resulted in my hardwoods being removed and replaced during my first week (the very next day I closed). I couldn’t properly move in and access my kitchen for days. There were many issues with how the home was completed with an overall “sloppy” completion. Even when workers were sent back out they did not fix it properly and had to come out again and again. I still have unresolved issues. I have to keep asking and follow up on unfinished work and do not feel that I got what I paid for when I closed. The communication is weak and quality of the finished product is disappointing. As a first time homeowner, I walked into a mess and was completely unhappy my first week when it should have been a happy first week. Now a month into my first home, I’m still trying to get concerns addressed and my home finished. For example, I paid for screens on my siding doors and they never were installed. That’s a month without them while they were paid for and I had to point this out to Pulte myself. Sprinklers were not installed correctly and in the wrong position and I’m still waiting on this repair and cannot use them until they are fixed. Scratches and stain on my kitchen counters. Bath tub dented and scratched. The list continues. Pulte keeps telling me to wait or that they are working on it, but I lost trust in the process. I have to be the consistent reminder and stay on top of every detail. Overall, I am having to take time out of my work schedule to schedule repairs that should have been addressed during inspections. I wish I had a better experience. Disappointed. ... More

As we walk through our home, I see so many flaws, lack of heart put into the smallest things. The caulking looks like a childs work, corners are not squared and off on sides, counter tops drilled for 3 holes and there should have been one. Instead of replacing, it was covered and left as if we wouldn't notice. It was attempted to be fixed, but for sure still noticable! Cabinets are leaning and it has taken forever to get them to even call us back. The carpet on steps is unraveling. Im having a hard time with all the imperfections! On a new home??

The buying experience was great. The builder, Ryan, kept us updated along the way and the mortgage team was very helpful. The overall layout and quality of workmanship has been great. However, since we’ve moved in, the warranty team has been very unresponsive for the issues we have had. We have been in the house almost two months and have had constant AC issues. Multiple rooms, upstairs and down, have been 10+ degrees warmer than the thermostat. The AC company was informative but they told us to make the repairs, they had to wait on Pulte. I reached out to the warranty coordinator multiple times via text and email after I was told what was going on and it took almost two weeks to get any response. Once I got the response, I told the coordinator our availability and the AC company showed up on a day when no one was home. It is getting rather frustrating. I have yet to get a response on some of the other issues we have had. Most things are great but in Texas, constant AC issues with no response is definitely no fun. ... More

I am 2-1/2 months in and here is the list of what I have had issues with. - Cleanliness. The exterior of the home was very dirty and they had to come back 2 other times to clean mud, residues from windows, concrete, and debris. They still left behind razor blades and nails as well as other debris after 2 attempts. - Fence was not finished. Missing topper on front facing section - Wood trusses were missing from the front of the house and one of the ones that was installed was wildly crooked. - Wall plates and other piping that runs into the wall left with gaps where you could behind the drywall - Grouting and finish work in areas that were not visible standing were not done - Cracked kitchen cabinetry was installed and had to be replaced later. The touch up work still has blemishes. - Gouged bathroom cabinet had to be replaced - Broken exterior water spout handle still not replaced - Uncovered wires on AC unit knocked loose by my dog turning off cooling - Crooked overhead shower pipe that as of today I discovered was only bent back into place and shimmed with folded magnets and caulked over. - LED lights in kitchen already gone out - Mold discovered by me during the build process AND THE BUILDER WAS JUST GOING TO FINISH OVER IT. A whole run on 2 sides of a wall had to be removed treated and some of the wood replaced. - Blueprint was wrong and I had to catch the wrong installation of a water heater instead of the tankless system That is what I recall off the top of my head. In my opinion, that's just too much. Another frustrating part is in trying to get all this stuff handled, every time I send in things to be addressed they are never fully taken care of. For example if I have 3 concerns 2 get handled. It's been that way since the build process. The attention to detailed communication is lacking. I will add that I understand the contractor world. I manage flooring contractors in 28 markets across 5 states that service retail customers. I feel like these things are just kicked over and little follow up or accountability to the end result is actually happening. I think it would be nice to hear from someone that is not just in charge of cleaning up the warranty issues. ... More

After I moved in for a month the most feeling is disappointing. I have so much stress from this house. I have spent so much time cleaning this house when I moved in. They don't even clean it before I close this house. There are stains on the bathtub and shower that I still cannot remove. Every window is full of dust. The quality of this house is not ok. The paint on the wall easily falls off. The dishwasher is not working. The A/C has been fixed 4 times and the pipeline issues are still haven't fixed yet. The tile in the master bathroom is broken and is waiting to be fixed. Carpet work is very poor and waiting to be fixed. The work on my house is not what I expect, but according to the warranty group and builder, these are 'human work' so these are normal imperfections. I was gonna buy the house in Richmond but then I was referred by my relative - one of your current customers in the same community. She said Pulte is a good company with good customer service and good quality. But after I buy this house I so regret I did not buy the house in Richmond. Even though my cousin and I have the same floor plan I can see the difference in the work of the houses. The reason why people buying new houses is for fewer issues not like the house I bought. I keep dealing with the warranty group, builder, and the appliance company or A/C company to fix all the issues in my house. And I have to take my work off several days already to stay at home for fixing these issues. Obviously and eventually I will need to take more days off because the tiles and carpet and the A/C pipeline, and dishwasher issues all haven't been fixed yet. I would not recommend anyone to buy the house here since the quality of the house is not as good as it should be. So so so much headache. ... More

We’ve had plumbing issues multiple times. One plumber found paint inside the toilet tank clogging it. The paint inside the home rubs off if you attempt to clean anything off of it. Everything that touches the wall leaves a mark or rips the paint off. We have multiple chipped tiles and it occurred within the first 1-2 months of closing. Roxanne, the sales agent was very unprofessional when we had an issue about a stair-railing selection. Pulte was very prompt in following up with these issues once reported. Our home cost in the upper 300’s, we expected a little more.

I have a bad experience. The house has some issues with doors and the cover plate of the washer & drier and the theater room is wrongly designed and now I can not install an screen and projector and now the project manager doesnt response my calls