Pulte Homes Reviews in Houston, TX
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What Houston Homeowners Have to Say About Pulte Homes.
Read all 311 verified reviews from homeowners that built a new home with Pulte Homes in the Houston area. Houston homeowners have rated Pulte Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 4.4 out of 5 stars in Houston Area
311 Reviews in Houston Area
Pulte Homes in Houston Area
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Customer Reviews
Experience in Ellerden Community
- Anonymous
- Verified HomeBuyer
- September 27, 2024
- Tomball, TX
Was not the greatest experience overall.
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Poor finishing quality. Over a month after closing and there are still pending items from punchlist.
- Omar S.
- Verified HomeBuyer
- May 09, 2024
- Katy, TX
Paint finish quality is horrible. Peeling and chipping paint on walls and doors already. Drywall feels very weak (crumbles when you put basic drywall screws in to mount anything). I was promised at closing that remaining items on punchlist would be taken care of ASAP after I signed. It has been well over a month and we are still waiting on things to be done. I had to go chasing after them for a lot of things. Took multiple calls and messages before any movement on tasks.
Pulte Homes responded:
Hi Omar, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
The quality is not meet .
- Anonymous
- Verified HomeBuyer
- September 27, 2023
- Conroe, TX
It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Pulte Homes - I purchased my new home on March 9, 2020.
- Chuan H.
- Verified HomeBuyer
- May 11, 2022
- Houston, TX
I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned ...
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Very bad
- Pankaj D.
- Verified HomeBuyer
- May 31, 2024
- Richmond, TX
Buying experience has been truly bad
Pulte Homes responded:
Hi Pankaj, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
I had very bad experience purchasing my dream home and I won't choose Pulte in the future
- Khaled A.
- Verified HomeBuyer
- July 05, 2024
- Conroe, TX
The sale was not honest when I.purchased the home remotely and I had no option but to finalize the purchase because I already sold my old house and I was very disappointed in the way Manager handle my complaints because they simply doesn't care.
Pulte Homes responded:
Hi Khaled, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 3
Mr
- Ayodeji E.
- Verified HomeBuyer
- July 26, 2023
- Conroe, TX
Terrible experience, I can't recommend pulte to my enemy. From mortgage lender, salesman, and title company. All with different issues. You guys are not trying at all, you are playing.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Sales lady was very rude. not professional at all.
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Richmond, TX
Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.
Pulte Homes responded:
We are sorry to hear that our team did not deliver quality customer service. If we can help in any way please feel free to reach out by email at customersupport@pultegroup.com
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Deception
- Christie M.
- Verified HomeBuyer
- October 12, 2021
- Houston, TX
The builder repeatedly lied and said he would “take care of ” something that wasn’t right according to my inspector, but unless the city inspector picked it up and required him to fix it he would just cover it up. Very sloppy workmanship throughout.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
It Doesn’t Matter To You!
- James K.
- Verified HomeBuyer
- April 15, 2021
- Houston, TX
I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.
Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not move in until you inspect throughly
- Chad K.
- Verified HomeBuyer
- May 29, 2019
- Houston, TX
Paint is very sloppy, a lot of carelessness.
Pulte Homes responded:
We're sorry to hear that there were issues with the paint in your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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