I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Very bad

Pankaj D.
Verified HomeBuyer
May 31, 2024
Richmond, TX

Buying experience has been truly bad

Pulte Homes responded:
Hi Pankaj, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

I had very bad experience purchasing my dream home and I won't choose Pulte in the future

Khaled A.
Verified HomeBuyer
July 05, 2024
Conroe, TX

The sale was not honest when I.purchased the home remotely and I had no option but to finalize the purchase because I already sold my old house and I was very disappointed in the way Manager handle my complaints because they simply doesn't care.

Pulte Homes responded:
Hi Khaled, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

Mr

Ayodeji E.
Verified HomeBuyer
July 26, 2023
Conroe, TX

Terrible experience, I can't recommend pulte to my enemy. From mortgage lender, salesman, and title company. All with different issues. You guys are not trying at all, you are playing.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Sales lady was very rude. not professional at all.

Anonymous
Verified HomeBuyer
February 08, 2022
Richmond, TX

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Pulte Homes responded:
We are sorry to hear that our team did not deliver quality customer service. If we can help in any way please feel free to reach out by email at customersupport@pultegroup.com

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Deception

Christie M.
Verified HomeBuyer
October 12, 2021
Houston, TX

The builder repeatedly lied and said he would “take care of ” something that wasn’t right according to my inspector, but unless the city inspector picked it up and required him to fix it he would just cover it up. Very sloppy workmanship throughout.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

It Doesn’t Matter To You!

James K.
Verified HomeBuyer
April 15, 2021
Houston, TX

I filled one of these out in great detail and no one responded so please stop sending these because they obviously don’t matter and no one cares.

Pulte Homes responded:
We are so very sorry to hear that our team has not been attentive to your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do not move in until you inspect throughly

Chad K.
Verified HomeBuyer
May 29, 2019
Houston, TX

Paint is very sloppy, a lot of carelessness.

Pulte Homes responded:
We're sorry to hear that there were issues with the paint in your new home and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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Pulte Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Pulte Homes.

Pulte Homes

Customer Reviews

Pulte Homes - I purchased my new home on March 9, 2020.

Very bad

I had very bad experience purchasing my dream home and I won't choose Pulte in the future

Mr

Sales lady was very rude. not professional at all.

Deception

It Doesn’t Matter To You!

Do not move in until you inspect throughly