Pulte Homes Reviews in Houston, TX

I say I had a decent experience throughout the process the only thing is they rushed towards the end to meet the closing date and too many out standing issues. Lawn has been hastily layed and having drainage issues and majority of the lawn has to be replaced

Buying a home as first time home buyers is a scary process, but Pulte was very accommodating to our needs which gave us peace of mind. They were very helpful and answered all our questions. There were, however, some outstanding items that needed to be fixed after the closing. Those took a couple of weeks to be properly addressed. But at the end, we are very happy with the final product.

Experience with builder was good. Builder was very helpful and responsive.

Great Experience. The builder is very nice and responds very fast

They could have used better insulation

Pulte Homes has good service. Like others builder, they have sister companies that will offer you Title service, Loan and Insurance for incentive. We didn't get any of other services, except the Loan (Pulte Mortgage) and Pulte Mortgage's loan officers we were assigned to was HORRIBLE, didn't answers questions and slow to response. Pulte Homes itself provide great service from the sales person to the construction manager and customer care people after closing. The mediocre workmanship come from all the contractors and sub-contractors they hired. They are not detail oriented and miss few things here and there. If you are OCD, you gonna have issues. Overall, Pulte Homes quality is pretty standard. Again, we only bought home from Pulte Homes once, and the market we are in right now is sort of weird, supply chain issues with building material and labor shortage which is maybe the reason why the contractors and sub-contractors aren't that good. ... More

Straightforward process focused on getting you a home. Professional construction manager that pays attention to details and interested in walking you through clarification patiently.

The house is great. quality of workmanship so far is great.

The process with Pult was smooth and less delay on closing date change overall the construction is a good quality and little issues left over but I am working with customer care to resolve them overall it was not bad experience working with Pultmort

David was excellent, so happy

the building quality of Pulte Home is impressive. They used quality material and pay lots of attention to details. Phill, our field manager has been above and beyond. He is professional, trustworthy and responsive to our needs from the beginning to the end. Our home buying experience has been great thanks to him.

Frank was amazing to work with from the start of the build all the way until the day we closed! He was always making sure we were informed of the processes our home was going through and was easy to reach for any question we had. Truly a great experience!

Good value and exceptional customer service!

The experience of purchasing the home direct with Pulte was pleasant. We found the house to have our ideal layout. They included extra favors without cost to us and were much appreciated. The energy efficiency features are noticeable, even when compared to our previous home which was also a new build with similar claims. We generally get very quick responses to fix issues around the house, but the number of issues keep growing. Workmanship and material wise, it is a level below our previous builder. The issues range from things breaking, bad installation, to material choices that could be more thoughtful for long term ownership. The walls and paint crumble at the slightest bump (the surface is also very porous, gets dirty, and impossible to clean without damaging). The kitchen sink bottom was flat - bothered us so much that we spent money to replace the new sink with one that actually sloped down towards the center drain. The wood floors have a surface that dust easily stick to and not easy to simply vacuum. Our previous home had ScuffX paint and quartz sink - incremental qualities that we took for granted looking back that made our homeownership cheaper and more carefree. Then there are the actual issues. Two doors couldn't close. Floor board under carpet popped up. Garage door de-railed. Circuit breaker issues. Sliding door had problems closing tight without force. Plastic bags embedded in the back deck concrete that became exposed. Scars and grooves on the garage concrete from construction. In the community, the gates still haven't worked consistently (remote issues, gates wouldn't open or close, keypad broken, EZ tag feature still hasn't worked). In our first year in our previous new build house, we did the 1-year warranty walked and fixed 3-4 things max, all from the expected house settling). We've blown past that in the first month. ... More

My wife and I just purchased our Pulte home and we love it! Dave, our construction manager communicated with us the entire time and ensured everything was done to the highest quality. Even our realtor pointed out things that Pulte did that went above and beyond. We did run into some difficulties, especially with a lack of clarity and communication with Pulte Mortgage, but both the construction and title side of Pulte were 10/10 Thank you, Dave!

Sub contarctor for electricity is not good. Poor in responding concern

My husband & I wanted to be closer to granddaughter & family and to downsize. So far like the location and the Oak Forest Manor community. I think we will be happy here.

Great experience Excellent work given the short time for closing . Very professional and responsive Pulte team . Very planned and coordinated work . I real lay had great experience in the buying process .

I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned out. The reason is when they nailed the lumbers, it is not only they didn't nail it well, but also nailed the nail on the wire so that caused a small burned. After wire reconnection, I still can see the light flashing sometimes when I use few of electrical appliances. Not only that, I also see a not empty beer just next to the fire location, which is the worst situation I never saw. The last big issue I want to address here is that I haven't heard anything back from pulte for following repair. Sucks. ... More

My first home. The overall experience was great.

Ever since we came to see the house we liked the experience and attention we were given. Everyone has stayed pretty responsive even after closing on our home and moving into it. Closing day had a little hiccups but not a big deal. Since this is a new built it comes with warranty, which has come pretty handy and everyone working on that side of things are very professional. Would definitely buy again from Pulte.

Contractor Mike has been very helpful and informative

I appreciated the step by step process by construction and leading up to closing, but then once I closed it was all different. My dishwasher was installed wrong and caused major water damage. This resulted in my hardwoods being removed and replaced during my first week (the very next day I closed). I couldn’t properly move in and access my kitchen for days. There were many issues with how the home was completed with an overall “sloppy” completion. Even when workers were sent back out they did not fix it properly and had to come out again and again. I still have unresolved issues. I have to keep asking and follow up on unfinished work and do not feel that I got what I paid for when I closed. The communication is weak and quality of the finished product is disappointing. As a first time homeowner, I walked into a mess and was completely unhappy my first week when it should have been a happy first week. Now a month into my first home, I’m still trying to get concerns addressed and my home finished. For example, I paid for screens on my siding doors and they never were installed. That’s a month without them while they were paid for and I had to point this out to Pulte myself. Sprinklers were not installed correctly and in the wrong position and I’m still waiting on this repair and cannot use them until they are fixed. Scratches and stain on my kitchen counters. Bath tub dented and scratched. The list continues. Pulte keeps telling me to wait or that they are working on it, but I lost trust in the process. I have to be the consistent reminder and stay on top of every detail. Overall, I am having to take time out of my work schedule to schedule repairs that should have been addressed during inspections. I wish I had a better experience. Disappointed. ... More

Lucky to have pretty good sales person Marcos and passionate construction Manager Pablo, helped me getting the dream realized. It’s my first home which took little time to built due to COVID, permit process delay and Supply & Chain issue but as soon permit approved Pulte put entire army to built it and also it’s amazing to see how well handled the Supply and Chain issue. Being in main city the community is well planned, decent size streets and manage to get backyard. houses are built for everyone need by having multiple floor plan. lot of material used is very high quality include granite countertops, utilities, and good brands appliances installed as default with options to upgrade. House is designed and built for future needs ... More

Entire experience was made to be as stress free as possible. I am very appreciative of pulte staff from sale’s representative all the way to construction manager.