Pulte Homes Reviews in Houston, TX

Sales tried the best to communicate with management and builder also keeps us updated every week about the progress. The house is gorgeous.

Sales and construction managers are very helpful and knowledgeable about the area and the house. I truly appreciate their great service and I ended up buying one more pulte house! very satisfied with the service and quality

We experienced some delays at the beginning of the process, but Pulte brought in an awesome manager to help close out the process and we immediately saw the pace pick up and the communication improve greatly. Overall we are really happy with our new home.

Great experience. Especially Sales person Alex was so supportive and responsive.

Sales people, field manager, lender all great! Warranty people approachable.

Overall happy with the quality.

Pulte house itself is a good choice, but never use pulte loan. Before considering getting the poor incentives from the builder’s own loan company, please google Pulte Loan reviews and see the customer comments on yelp. For my own horrible experience, I’d like to give it minus star if I can .

Too many wrong things in general. I will not buy from you guys at all. Lessoned learned.

Pulte has an amazing warranty, the Build Quality Experience made me feel confident in the quality and structural integrity of my home. The builders were always in constant communication so I really felt a part of the team!

Not at all satisfied with the quality and workmanship of the house. The outside patio/deck slope/gradient does not allow rainwater to flow out, this causes stagnant water on the patio, which could produce mold. The front concrete/cement is breaking. The worst and fearful thing is that the upper portion of the house shakes when we run the washer and dryer. The hardwood floor is chipping off. The gutter from roof was broken at the time of closing. The light bulbs started going out soon after we moved in. The garage door makes unusually high noise. There are nails all over the place, during first month we had 4 flat tires. ... More

Had very good experience working with Pulte Homes

It was a great process despite delays due to supply chain issues. My builder got everything together and made a beautiful home. My only comment was that, now that I've moved in, we've realized a few things weren't installed correctly, but are being fixed or being scheduled to be fixed. The Warranty department has been very responsive and quick to get things sorted out. I highly recommend Pulte Homes to anyone looking to purchase. They have a wide variety of homes to choose from, and I'm confident I have a great home.

Everyone we worked with was professional, diligent and made it easy and comfortable.

Great experience, everyone was very helpful throughout the process

We started the process of looking for a new build home in Feb of 2021 and went under contract with Pulte in June of 2021. House was completed in Dec 2021. Pulte was great the whole way thru. They made the process easy. Their mortgage people contacted us early in the process and guided us all the way thru that part of the process. Their design center people helped us make selections based on our "not so precise" descriptions of what we thought we liked. Best of all, their our sales rep and build manager kept us in the loop during the whole process. We probably visited the house during the build process over 100 times. During the build process, if we had questions or concerns, we contacted them and they corrected the concern or explained what would be done to correct it. Even better, after closing, we have had 2 minor issues. A cabinet door that was crooked and a flickering light. Both were handled quickly. I even asked how to do the cabinet door adjustment and they gave me a quick lesson. You know that with a new house with all the stuff that is brand new, there will be something that is just not right. It's all about how they handle those problems, that the key to good customer service. We are about a month after closing and they are still taking care of us. ... More

Employees were very professional and responsive.

Very responsive and pro-active; had a tight completion schedule to meet and they met it! Only minor issues had to be addressed post-closing, and they jumped on them very quickly and completely . Our builder Shaun was definitely looking out for our interests and kept us informed all along the way. Outstanding job by the whole Pulte team!

Pulte is very responsive and willing to work with your personal needs/timelines. We were very pleased with the process and happy with our new home!

Organized quick & clean they had it together

We have a wonderful experience with the Pulte Team , very professional and responsive … Alex and Phil were with us all through out the process from the start to the closing date also with Pulte Mortgage … Highly recommended... Thank you very much

Excellent and friendly experience so far..

Delivered the house as promised on the date as promised. No big problems.

It was our first time building a home. Alex was very helpful in helping us understand our options up front. She and Steve kept us updated throughout the entire process. The team worked hard to make sure our home was as we expected it at closing!

I think I had the best on-site sales counselor that there is, thank you Alex! She was always prompt to answer questions and I felt like her answers where genuine and truthful. The building supervisor was also great and has answered any questions I had about the house even after closing. Dealing with Steve and Alex made this stressful process so much easier. I am a bit disappointed with some of the craftmanship, many of the doors and frames were damaged (lots of carpentry issues) and the paint job was terrible. Globs of paint, visible streaks, uneven shelves, crooked door frames, miss aligned trim etc. its pretty bad and I plan to talk with the warranty team about this. I emailed and called (left a message) the warranty team last week with some other issues, nothing emergent, but I still haven't heard from anyone, so that's a little frustrating. Overall, I have a beautiful home, I'm happy, and I expect that the warranty team will hold up their end and fix any quality issues that are found over the next year. ... More

The sales part of the purchase was incredibly smooth. All the paperwork was taken care of in a timely manner, and the staff at the design center was very attentive and helpful. The construction aspect was not so great. Trying to get anyone's attention regarding build issues or repairs has been difficult; this remained true after closing. Either we get a very delayed response, or no response at all to emails, calls or texts. We're still trying to get help with problems that we pointed out during construction. Problems aside, the home looks great and I think the home turned out very well, for the most part. ... More