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Pulte Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Pulte Homes.

Read all 335 verified reviews from homeowners that built a new home with Pulte Homes in the Houston area. Houston homeowners have rated Pulte Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.4 out of 5 stars in Houston Area

335 Reviews in Houston Area

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.4

Responsiveness 4.3

Pulte Homes in Houston Area

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Customer Reviews

Pulte Homes - It was a good experience overall.

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2021
  • Houston, TX

It was a good experience overall.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - Alex and Steve continues to provide quality service.

  • John C.
  • Verified HomeBuyer
  • November 03, 2021
  • Katy, TX

Alex and Steve continues to provide quality service. We are very happy we went with Pulte to build our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great home buying experience and the field manager David in Houston

  • Tyler G.
  • Verified HomeBuyer
  • November 01, 2021
  • Houston, TX

Great home buying experience and the field manager David in Houston TX is fantastic! Very knowledgeable and if he doesn’t know he gets an answer for you very quick. Quality of home is great and very good to work with. Made our first time home buying experience fantastic!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

As a first time homebuyer, Pulte made my experience as stress free as possible.

  • Belinda S.
  • Verified HomeBuyer
  • October 29, 2021
  • Richmond, TX

Everyone at Pulte made this process as stress free as possible. In this very competitive market, my home purchase at Talavera Pulte definitely is the right one for me. They were bumps as expected but we ended up closing within the time frame communicated. For those looking, try to buy from Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Pulte homes are good and really like their value for the price

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2021
  • Houston, TX

Pulte homes are good and really like their value for the price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

"Hydration" cracks in cement in garage, front porch, back porch

  • Alexander D.
  • Verified HomeBuyer
  • October 27, 2021
  • Katy, TX

"Hydration" cracks in cement in garage, front porch, back porch. I continue to see cracks, chipping, scaling, chunks of concrete missing from garage and front/back porch areas. Repairs have been made once but cracks continue to expand. I've purchased many homes (both new and pre-owned) and have never experienced foundational cracks to this degree. I am continually told the foundation integrity is solid but I can't see how that is true. Even so, the cracks significantly degrade the "curb appeal" of what is otherwise a beautiful home. Given the cost of the home, I'm extremely disappointed ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Good

  • Manuel O.
  • Verified HomeBuyer
  • October 27, 2021
  • Katy, TX

Really good experience. We just move to Katy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Excellent service from sales thru builder

  • Mahesh D.
  • Verified HomeBuyer
  • October 27, 2021
  • Houston, TX

Excellent service from sales thru builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Check in great detail the finishes.

  • Ameer S.
  • Verified HomeBuyer
  • October 27, 2021
  • Houston, TX

Check in great detail the finishes. I have been in the home for almost a month and are still finding issues with sheetrock, paint, and caulking. There are also some details in the way it was designed that are questionable. Overall the home is nice, probably would of enjoyed the home more if we were not constantly having issues. Our warranty rep is quite responsive and has been a great help and resolving issues.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Deception

  • Christie M.
  • Verified HomeBuyer
  • October 12, 2021
  • Houston, TX

The builder repeatedly lied and said he would “take care of ” something that wasn’t right according to my inspector, but unless the city inspector picked it up and required him to fix it he would just cover it up. Very sloppy workmanship throughout.

Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

The quality of work and customer service is exceptional

  • Fausto R.
  • Verified HomeBuyer
  • October 12, 2021
  • Houston, TX

Everything from the start was exceptional. Since the beginning Stella showed interest and took ownership to make every single step of the process smooth and easy. After meeting several times and many phone calls we came to the best agreement for us and that left us happy. The time that it took for the house to be ready was exactly the time they told us. For every step of the process we had someone working with us. David will send updates every week or every time something was completed. Prior to closing we met with Stella and David, to make sure that the house was looking the way we liked ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kept me upto date on the progress and allows there when you needed them

  • Mary J.
  • Verified HomeBuyer
  • October 12, 2021
  • Katy, TX

Great quality and customer service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - sure i will refer to my friends & family.

  • Ashok P.
  • Verified HomeBuyer
  • September 07, 2021
  • Richmond, TX

sure i will refer to my friends & family.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

Let Down

  • Tyrone W.
  • Verified HomeBuyer
  • August 04, 2021
  • Katy, TX

As we walk through our home, I see so many flaws, lack of heart put into the smallest things. The caulking looks like a childs work, corners are not squared and off on sides, counter tops drilled for 3 holes and there should have been one. Instead of replacing, it was covered and left as if we wouldn't notice. It was attempted to be fixed, but for sure still noticable! Cabinets are leaning and it has taken forever to get them to even call us back. The carpet on steps is unraveling. Im having a hard time with all the imperfections! On a new home??

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - Pulte was did an amazing job!

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2021
  • Katy, TX

Pulte was did an amazing job!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall, a pretty satisfying experience!

  • Anonymous
  • Verified HomeBuyer
  • July 29, 2021
  • Houston, TX

Overall, a pretty satisfying experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Pulte Homes - I sincerely appreciate the Sales Manager and the Construction

  • Maria T.
  • Verified HomeBuyer
  • July 28, 2021
  • Houston, TX

I sincerely appreciate the Sales Manager and the Construction Manager still in the neighborhood to address the few issues that have come up. Pablo and Marcos are awesome.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - The homebuying experience wasn't bad as I expected it to be since

  • La'Shaun M.
  • Verified HomeBuyer
  • July 07, 2021
  • Spring, TX

The homebuying experience wasn't bad as I expected it to be since we were buying a home durning the pandemic. The mortgage company was my least favorite team to work with.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - The builder was great however once you get into your home and

  • Aubree F.
  • Verified HomeBuyer
  • July 06, 2021
  • Houston, TX

The builder was great however once you get into your home and start dealing warranty they are not that good. I have had several issues since moving in. I haven’t been in my home 2 months and AC technician have already had to come out three times. I also put in warranty request and it takes over a week for reply and sometime I even have to resend an email to get reply. I have not been pleased with Pulte since I have closed. I hope the service gets better!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Great sales and construction team

  • Erica H.
  • Verified HomeBuyer
  • July 06, 2021
  • Houston, TX

The sales consultant, Lisa, and construction manager, Charles, are awesome and worked hard to ensure my process was smoith. I had a horrible experience with Pulte Mortgage and wouldn't recommend using them (although the incentive makes that difficult). The mortgage process is why I didn't give 5 stars. Lisa, Charles and the rest of the team deliver consistent 5 star customer service.

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 5

Highly Recommend

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2021
  • Katy, TX

Contractor we worked with was amazing and kept us updated every step of the way. The whole team was very responsive and aware of what was going on. Great builder and team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Closing date

  • Anne M.
  • Verified HomeBuyer
  • June 03, 2021
  • Spring, TX

Our second home to purchase, And it was exciting to watch the process again from foundation up. To see all the details of your home in progress. And to finally move in. It’s been 1 month 1 day and we’ve been enjoying our new home with Pulte. With the heavy rains that came through the area I’m happy to say no leaks at all. When we did our walk through before closing You see the obvious touch ups that get noted and fixed, but your bound to miss some minor ones. But over all we’re very happy with our new home And with PULTE as our builder.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Very professional, responsive staff and excellent workmanship

  • Jonathan R.
  • Verified HomeBuyer
  • June 02, 2021
  • Spring, TX

Very professional, responsive staff and excellent workmanship all around the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Keeping me updated on the progress of the construction

  • Suresh A.
  • Verified HomeBuyer
  • June 01, 2021
  • Houston, TX

Builder was about to share periodic updates on a weekly basis during the entire construction phase and able to address all the questions promptly and made the experience very comfortable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The builder's communication is beyond excellent, and they always make sure their customer is satisfied.

  • Ibrahim A.
  • Verified HomeBuyer
  • May 26, 2021
  • Spring, TX

Pulte builders are the best. You would buy the same home of the same quality for $100,000 more. They are very professional and they provide top quality. They also make sure your home is updated with the latest technologies and features in the market. Best deal in my whole life.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5