Pulte Homes Reviews in Houston, TX

Employees were very professional and responsive.

Overall, a pretty satisfying experience!

I sincerely appreciate the Sales Manager and the Construction Manager still in the neighborhood to address the few issues that have come up. Pablo and Marcos are awesome.

Overall pleased with our home. Building process near the end and communication upon closure could have went smoother.

We worked with a great team during our buying and building process.

Pulte made my first home purchase so easy. They walked me through all the steps and were never pushy about making an offer.The product is great and I am so glad I made the purchase. Luis, is the nicest and easiest person to work with them looking for a home.

Building with Pulte, as first-time homebuyers, was a very easy process. They were very good about explaining every detail to us and constantly communicated with us to ensure our house was built on time. There were a few minor issues along the way with building the house, but they were all fixed within a reasonable time and our house was ready for us to close on the original date they gave us. It was such a good experience and I would definitely use Pulte Homes again!

Hello my experience buying was pretty good, what comes after is the issue. A lot of little issues in workmanship come up after buying a new home. A few small issues present themselves and all has to go through the Pulte ticket system. They are quick to answer but it seems that almost every week I notice something new not done to its best ability. I will still recommend them as they have handle the issue I have pit in a ticket for. But the truth is that I would have love to just move in and have no worries. Sales team is great, william the project manager was awesome, our project manager now is very nice as she is on top of the problems presented. Lauren at the design center was amazing, it is just the people used in the construction side that I feel do not let them get that perfect score. It is many little details that they missed to have a perfect experience. ... More

Organized quick & clean they had it together

I think I had the best on-site sales counselor that there is, thank you Alex! She was always prompt to answer questions and I felt like her answers where genuine and truthful. The building supervisor was also great and has answered any questions I had about the house even after closing. Dealing with Steve and Alex made this stressful process so much easier. I am a bit disappointed with some of the craftmanship, many of the doors and frames were damaged (lots of carpentry issues) and the paint job was terrible. Globs of paint, visible streaks, uneven shelves, crooked door frames, miss aligned trim etc. its pretty bad and I plan to talk with the warranty team about this. I emailed and called (left a message) the warranty team last week with some other issues, nothing emergent, but I still haven't heard from anyone, so that's a little frustrating. Overall, I have a beautiful home, I'm happy, and I expect that the warranty team will hold up their end and fix any quality issues that are found over the next year. ... More

I love my home. Everyone was very nice and help when they could. One thing needs to improve is on the people they hire to do the work, painters, fence, landscaping, electrician, appliances the quality of the work is not as good the details on the paint, molding, etc is not the best. Appliances where very cheap even though we got the upgrade package. They need to do better on attention to detail or hire people that have pride on their work. Landscaping was half fast done. We paid a lot of money for our home and details are important when it comes to the finishes of the home.

We had a realto/ agent assist us in our homebuying process. We were encouraged with the model chosen on their inventory so as we were informed, nothing can be changed as they were all pre-chosen. Initially, we went for a cash purchase thinking the completion of build coincides with the sale of our home. We constantly coordinated with Build Manager and sales as there were instances the items per contract were changed like the tiles as we were told it was discontinued. We just feel that since we sought to have little assistance for balance on Mortgage with builder, the utmost attention to detail on the quality of the Home was compromised. We were just given a bit of courtesy to fix some tile damage, damage on wall, through service requests .We were assigned Centex crew to assist with our needs. They have not even fixed the slab unevenly plotted from the framing of garage, and the plaster in the front of the house looks tacky. We were promised that we will be given a white Sherwin William paint but nothing was sent.Their contractors for the carpets did not do a good job installing as nails pierce the Homeowners on random places upon walking stairs and floors, not inserting their safety and quality promise. We tried our very best, though how barely few weeks when we transferred to revive the front and backyard grass and we already got a violation letter from the HOA and even the small detail of trash and recycled bins in public view. They have not even given us our CC& R's!. Thank you for the Sales & Service team who sees to it that our service requests are given attention and priority,at least it gives us confidence that problems can readily be fixed.Thank you. ... More

JP, David, and Trent were service-oriented before and after closing. Warranty service addressed when needed and check-up when in neighborhood have been greatly appreciated.

Overall great experience, only issue was a little bit of difficulty getting in contact with the sales person but other than that the builder and foreman made up for it!

Easy and professional process to get mortgage on time before closing date. They keep trying to satisfy me and clear any comment we give. I appreciate the effort they did and definitely recommend if been asked.

I had some couple issues with plumbing and Pulte has been very quick and responsive to fix the problem. And Luis is very kind to response to all my questions with regards to some home maintenance. I am satisfied so far with the quality of the house. But I had issues with HOA. They did not give me any information about the HOA and I had to figure how to contact them and ask for HOA rules.

it is complicated to have every little detail worked out, however you do a pretty good job in this regard just a matter of having some areas duly cleaned for delivery...acces gate, garage for example.

The one complaint I have is the tile floors were NOT sealed. We didnt realize that until after we moved in. The build was good and the project manager is great to work with when needed. I am having a tough time with the floors so we decided to seal the floors ourselves, is what moving in all over again having to move all the furniture out and then back in once the sealer dried.

Purchased in late May. Closed late June. All blue tape issues were resolved. House is well built and looks amazing.

Experience with builder was good. Builder was very helpful and responsive.

Ever since we came to see the house we liked the experience and attention we were given. Everyone has stayed pretty responsive even after closing on our home and moving into it. Closing day had a little hiccups but not a big deal. Since this is a new built it comes with warranty, which has come pretty handy and everyone working on that side of things are very professional. Would definitely buy again from Pulte.

Overall good experience. Good: My salesman Brad (while still my salesman) and the field manager Steve. Steve was always accommodating and a source of knowledge. Not so Good: Purchased during pandemic and could not go to design center personally to see samples. Had to seek that out on my own to the best of my abilities. That part of the buying process, in my opinion was unfair. I was sold a home with a mask on but couldn’t get the same when time to design my first home?

One month after closing everything is working great!

Working with everyone, from sales to close and a great experience. Answered all our questions and they were very helpful.

It was a very great home buying experience