Pulte Homes Reviews in Houston, TX

Ensure all physical issues are resolved before closing. After closing, you have to go through warranty (who is very responsive).

Overall very happy with our new home. Had a few hiccups along the way, but the Pulte team fixed most of the issues we had during construction.

I value the excellence in customer service and satisfaction of Pulte Homes. They always went the extra mile to ensure my family was completely satisfied with our new home purchase and the finance team is amazing! ❤

We felt at home after our first visit to Mavera. Laurie was very helpful and provided us all the information we needed to make an informed decision. We had to cancel our first contract due to job loss. Laurie was compassionate and helped us cancel and process the return of our Ernest money. We came back to Mavera once I secured a new job. We were hoping to get our original house but it was sold a few days before we came back. Lauri showed us couple of homes that were quick move ins. We fell in love with the Idaloo it had many upgrades and had the tub my wife had to have. We put in a contract the next day. The entire team was very helpful. From the construction manager Steve to the loan processors and closing team. Our contract was contingent on the sale of my home. It sold the first day on the market. Laurie and the team helped us move up our closing date. We closed two weeks sooner and are very happy with our dream home. ... More

The sales people were very nice and helpful. I like the home, it is a good size for me since its just me and the dogs. There were a couple places where more care could have been taken by the builder, i.e. the vinyl flooring is scuffed in one spot and a couple scrapes on doors have been quickly repaired and don't match the rest of the door's finish. Over all though it seems like a nice house.

The process with Pult was smooth and less delay on closing date change overall the construction is a good quality and little issues left over but I am working with customer care to resolve them overall it was not bad experience working with Pultmort

Employees were very professional and responsive.

Overall, a pretty satisfying experience!

I sincerely appreciate the Sales Manager and the Construction Manager still in the neighborhood to address the few issues that have come up. Pablo and Marcos are awesome.

Overall pleased with our home. Building process near the end and communication upon closure could have went smoother.

We worked with a great team during our buying and building process.

Pulte made my first home purchase so easy. They walked me through all the steps and were never pushy about making an offer.The product is great and I am so glad I made the purchase. Luis, is the nicest and easiest person to work with them looking for a home.

Building with Pulte, as first-time homebuyers, was a very easy process. They were very good about explaining every detail to us and constantly communicated with us to ensure our house was built on time. There were a few minor issues along the way with building the house, but they were all fixed within a reasonable time and our house was ready for us to close on the original date they gave us. It was such a good experience and I would definitely use Pulte Homes again!

Hello my experience buying was pretty good, what comes after is the issue. A lot of little issues in workmanship come up after buying a new home. A few small issues present themselves and all has to go through the Pulte ticket system. They are quick to answer but it seems that almost every week I notice something new not done to its best ability. I will still recommend them as they have handle the issue I have pit in a ticket for. But the truth is that I would have love to just move in and have no worries. Sales team is great, william the project manager was awesome, our project manager now is very nice as she is on top of the problems presented. Lauren at the design center was amazing, it is just the people used in the construction side that I feel do not let them get that perfect score. It is many little details that they missed to have a perfect experience. ... More

Organized quick & clean they had it together

I think I had the best on-site sales counselor that there is, thank you Alex! She was always prompt to answer questions and I felt like her answers where genuine and truthful. The building supervisor was also great and has answered any questions I had about the house even after closing. Dealing with Steve and Alex made this stressful process so much easier. I am a bit disappointed with some of the craftmanship, many of the doors and frames were damaged (lots of carpentry issues) and the paint job was terrible. Globs of paint, visible streaks, uneven shelves, crooked door frames, miss aligned trim etc. its pretty bad and I plan to talk with the warranty team about this. I emailed and called (left a message) the warranty team last week with some other issues, nothing emergent, but I still haven't heard from anyone, so that's a little frustrating. Overall, I have a beautiful home, I'm happy, and I expect that the warranty team will hold up their end and fix any quality issues that are found over the next year. ... More

I love my home. Everyone was very nice and help when they could. One thing needs to improve is on the people they hire to do the work, painters, fence, landscaping, electrician, appliances the quality of the work is not as good the details on the paint, molding, etc is not the best. Appliances where very cheap even though we got the upgrade package. They need to do better on attention to detail or hire people that have pride on their work. Landscaping was half fast done. We paid a lot of money for our home and details are important when it comes to the finishes of the home.

We had a realto/ agent assist us in our homebuying process. We were encouraged with the model chosen on their inventory so as we were informed, nothing can be changed as they were all pre-chosen. Initially, we went for a cash purchase thinking the completion of build coincides with the sale of our home. We constantly coordinated with Build Manager and sales as there were instances the items per contract were changed like the tiles as we were told it was discontinued. We just feel that since we sought to have little assistance for balance on Mortgage with builder, the utmost attention to detail on the quality of the Home was compromised. We were just given a bit of courtesy to fix some tile damage, damage on wall, through service requests .We were assigned Centex crew to assist with our needs. They have not even fixed the slab unevenly plotted from the framing of garage, and the plaster in the front of the house looks tacky. We were promised that we will be given a white Sherwin William paint but nothing was sent.Their contractors for the carpets did not do a good job installing as nails pierce the Homeowners on random places upon walking stairs and floors, not inserting their safety and quality promise. We tried our very best, though how barely few weeks when we transferred to revive the front and backyard grass and we already got a violation letter from the HOA and even the small detail of trash and recycled bins in public view. They have not even given us our CC& R's!. Thank you for the Sales & Service team who sees to it that our service requests are given attention and priority,at least it gives us confidence that problems can readily be fixed.Thank you. ... More

JP, David, and Trent were service-oriented before and after closing. Warranty service addressed when needed and check-up when in neighborhood have been greatly appreciated.

Overall great experience, only issue was a little bit of difficulty getting in contact with the sales person but other than that the builder and foreman made up for it!

Easy and professional process to get mortgage on time before closing date. They keep trying to satisfy me and clear any comment we give. I appreciate the effort they did and definitely recommend if been asked.

I had some couple issues with plumbing and Pulte has been very quick and responsive to fix the problem. And Luis is very kind to response to all my questions with regards to some home maintenance. I am satisfied so far with the quality of the house. But I had issues with HOA. They did not give me any information about the HOA and I had to figure how to contact them and ask for HOA rules.

it is complicated to have every little detail worked out, however you do a pretty good job in this regard just a matter of having some areas duly cleaned for delivery...acces gate, garage for example.

The overall process was great with the rep that showeed me the home (he was with me through the entire process. His name is Brandon), the building manager was amazing, the closing lasy was an absolute gem, the inspector was thorough, straightforward, and honest, and the property itself is very nice. My biggest issue and the main thing that was the closing rep. She was a nightmare!!! I almost pulled out of the deal all together becuase of her incompetence, lack of professionalism, and nonchalant attitude with the problems she was causing. The day of closing, she was calling me to request documents that has been uploaded weeks ago, documents that she knew were needed but didnt bother to request, and I had to contact her supervisors twice and Brandon volunteered to reach out to a few people. Her performance was absolutely horrible!!! Also, the realtors worked with, recommended by the young man that showed the property, stayed with me until after closing (Brandon), were amazing and I highly recommend they also (Monarch Real Estate and Ranch). ... More

The one complaint I have is the tile floors were NOT sealed. We didnt realize that until after we moved in. The build was good and the project manager is great to work with when needed. I am having a tough time with the floors so we decided to seal the floors ourselves, is what moving in all over again having to move all the furniture out and then back in once the sealer dried.