Pulte Homes Reviews in San Antonio, TX

Bought my first home with Pulte! Overall great experience. The only issues i encountered was the mortgage process. It has to get pushed back (their fault) only for them to sell it to another company not even a month into owning the home. I also had some walkthrough issues that have yet to be fixed. We like our house and we got a great deal for the home we’re in, I just hope it lasts!

Great Experience , we love the home and neighborhood

I was taken back with all the things needed to get repaired or modified after closing . The good news is ALL of my concerns and issues got resolved the same day. So no complaints. I will recommend folks to your platform because my assigned Foreman did address and he immediately resolved my demands / issues. Lol, I know I got on his last nerves; but at the end of the day. He and his team took great care of me.

Home is an adequate entry level home... Most appliances and fixtures are lower quality, but functional....lot sizes are a bit small for the money...had a few things break right out the gate...garage door fell off its rails, had to be repaired...fire alarms gng off for no reason, had to be replaced, spectrum utility svc box crushed during home construction...wires exposed...Pulte rep stated that's not their property...which is fine, but install properly during construction and the customer isnt left hanging, I repaired it myself...frustrating...I scaled down to a smaller home on purpose as a senior citizen, small home makes sense...but attention to detail and quality not the highest priority...as a mil retiree I've bought a few homes...so compared to previous purchases...the build of this home is a 6 out of 10...adequate for the cost...just didn't expect a Lennar Home issues...good community amenities, nice sales and construction reps though...not unhappy with the home, but just a bit more entry level than expected. ... More

The overall home buying process itself was great. It was transparent and exciting as this was for our forever home. I’m just not pleased with the service order I had to put in. It’s been about 2-3 weeks, and I was in contact with someone named Josh, and I let him know the repairs still needed to be made. I have yet to hear back. This does not instill a great deal of trust in regards to home warranty issues.

The buying of a brand new build was not what I was hoping it would be. The limitations on designs and material was disappointing. The design features (for instance, not being able to put a simple bath mat in front of the upgraded shower is extremely disappointing; switches and outlets are not innovative; builder quality material is poor; there is no pride in the build we have or the builds around us. Finally, we did not get what we thought we were - we selected one color brick (using pictures Pulte gave us) and got another completely different looking color, which has made me the most upset, our house is the ugliest on the block). I have told many friends not to go with Pulte and if I could do it all over, I would not choose Pulte. The responsiveness rating goes to the people and the attempts made to make things right, but unfortunately their hands were tied and Pulte was not able to do anything. ... More

Everyday I'm finding something wrong or needs to be fixed and your back office people are terrible along with the sales manager who delayed our closing I would never recommend you to anyone.

Careful when purchasing a home with Pulte Homes in Bison Ridge…. Stay AWAY from RUBEN he is only interested in selling you a house and he will make you fill like he understands you and he will make you feel like he will go all the way with you, but if you bring a realtor things shift for the worst you will NEVER hear from him again not even to show his face and congratulate you for purchasing a new home. We had so many issues, I went back and forwarded with another pulte sales manager (GARY) and instead of making this BETTER for the client he just made excuses and did not do anything about it. I requested to speak with someone higher to make myself be hearted about ALL the situation that had happened and EVEN the VICE PRESIDENT OF SALES AND MARKETING (Brad) did NOTHING!!! SO lets say I just stopped trying to be heard and be completely DISAPPOINTED of PULTE HOMES REPRESENTATIVES and I am just passing the voice… if you buy a house with PULTE make SURE you are being heard before and AFTER the closing. ... More

The salesman, Jeff, was very knowledgeable and helpful. He listened to our needs and helped us find the perfect lot and home plan. The construction manager, Michael, did an excellent job in managing the major and minor aspect of the construction. He really understood every step of the process and kept us informed along the way. Michael took care of any needed corrections right away. Overall, our experience was very positive with Pulte Homes because of their high standards but mostly because of people like Jeff and Michael.

A to Z great experience landscaping should be better as this is great company the elevation nor equal during the rain a lot mud and Watter spot As a builder Pulte great company there quality good just small things the finishing the workers missing the nice touch

Overall happy with the house. Love the layout. I wish my floor was a better quality. I can feel air pockets as I walk around the house. But when I was in the buying process the team took the time to explain and walk me through everything.

It could be better, follow up don’t happen when expected. Still waiting on follow up after closing 3 months ago. Paint quality is poor. Repainted immediately after moving in. Still finding little things that was not caught in walk through but now OUR responsibility although it is fixable.

Our Construction manager Mike has been amazing. He really paid close attention to the details of our home and has even checked in with us post closing to ensure our happiness. Customer Service has been very quick and responsive. We feel confident in our decision to buy with Pulte.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

Beautiful building and well-constructed. Home feeling is very good.

Overall Experience: The journey from initial purchase to move-in was lengthy but mostly transparent. We stayed on top of every requirement and did our part, which helped keep things moving. Toward the end, however, the process became more difficult and less coordinated, which added stress during a time that should have felt exciting. Quality & Value: The Lexington model offers competitive quality compared to other builders in Davis Ranch. The layout and design are strong, but there were several items left unfinished that should have been addressed before closing. For the price we paid, we expected a more polished final product. Builder Team Experience: Our experience started on a high note with the sales consultant—an exceptional young lady who guided us with transparency and care. She consistently checked in and made us feel supported. Once construction began, our manager was upfront and communicative during the three major checkpoints. However, after the final walkthrough, we were disappointed to find the home had not received its final cleaning. It was handed over in a condition far below the standard we saw in Pulte’s model homes, which was a major letdown. That level of presentation is what convinced us to buy, and we expected the same care in our own home. Advice to Future Buyers: Stay engaged throughout the entire process and hold the builder accountable—just as they hold buyers to every requirement. While we’re grateful for the opportunity to own this home, there were several incomplete steps and overlooked details that shouldn’t happen at this level of investment. Touch-ups and cleaning were neglected, and that left a sour note on an otherwise exciting milestone. ... More

The sales team, the finance and title team, construction manager, and the warranty team have all been an exceptional help providing exceptional customer service and quality support. This high standards of quality satisfaction in all aspects of moving into a Pulte home has built an incredible reputation that places Pulte as a top notch builder in the South Texas region. Thank you all for this great and ongoing home purchasing experience.

Sales counselor at Pulte/Bison Ridge was amazing throughout the process. The construction manager kept open communication with us and always kept us updated on the construction schedule and was always ready to answer any questions we had regarding the build. Their warranty dept is great and address any issues very promptly and in a professional manner. Highly recommend Pulte/ Bison Ridge.

Pulte Mortgage was horrible to work with, Trish was the most miserable condescending person I have ever had to deal with. The Builder side of Pulte was great and the salesman Jeff was great to work with also and the construction manager Michael was very helpful and took care of any issues we had. We will recommend Pulte as a builder but do not use their mortgage company side at all.

Shortcuts, cheap materials, poor craftsmanship. Flashing not appropriate size , still waiting to have it replaced and moved in 3 months ago. A/C- poor balance ventilation even after A/C company came to “balance” it. My shower leaks water, so need to get caulking. Some doors don’t latch or handles get stuck. The list goes on..

I had a great experience [in] purchasing my Pulte home in the Bison Ridge community. My superior and unparalleled experience began and ended with my sales representative, Ruben E. Ruben E. was and is very professional and respectful to my family and I. Subsequently, Ruben E was knowledgeable on the exterior and interior (and additional home things) in accordance with my home. Ruben E. was transparent about each itemized piece in my home and the cost breakdown. Ruben E. ensured my wife and I understood how everything worked and features of the home. Because of Ruben E., my family and I purchased our Pulte home. ... More

Friendly and professional along with fast service

We have had nothing but positive experiences with Pulte so far in our home buying journey. Everyone has been so responsive and helpful, especially as we are moving in from out of state and so many things are different here.

This is our second Pulte Home. They always do a great job keeping me in the loop and making us feel valued

I love my home I think it’s very beautiful. Minor and some major concerns after only a few months living here. Construction was fast; however with speed they lacked attention to DETAIL. Half my electrical outlets throughout the house don’t work. Finding trash in the walls and outlets. Prepare to not have grass on closing date!