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- Pulte Homes
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- San Antonio, TX
Pulte Homes Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Pulte Homes.
Read all 318 verified reviews from homeowners that built a new home with Pulte Homes in the San Antonio area. San Antonio homeowners have rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in San Antonio Area
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Customer Reviews
Great
- Bruce A.
- Verified HomeBuyer
- April 15, 2020
- BOERNE, TX
Very responsive to our needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We Love Our Pulte Home at Veramendi
- Anonymous
- Verified HomeBuyer
- April 08, 2020
- NEW BRAUNFELS, TX
Our home was built with quality materials and craftsmanship and the communication and caring on the part of the Pulte team during construction taught us a few things about communication and was first class. While we hope to live in our Pulte home for the rest of our lives, we know if we ever choose to move, it will be with Pulte. Thank you Pulte!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of Commutation and Attention to Detail
- Brandon H.
- Verified HomeBuyer
- April 08, 2020
- Boerne, TX
Construction managers had poor commutation throughout the process. Most importantly the quality was poor. Paint and stain was spilled all over the tile floor and carpet. Things that were supposed to be fixed were not. Closing was delayed and should have been delayed again. The cabinets came off the wall right after moving in. Poor workmanship overall. Better off going across the street to Ashton Woods.
Pulte Homes responded:
We are disheartened to hear that you are unhappy with the quality of your new home and are having a hard time getting issues addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. Thank you. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
I am still waiting for things to be done
- Yuly C.
- Verified HomeBuyer
- February 18, 2020
- NEW BRAUNFELS, TX
I am been having a couple of issues and had to contact multiples times and will be already two month and not been fixed.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
the quality of the house
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- BOERNE, TX
The quality of the sod and installation were very poor and that has been my primary disappointment.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Track home
- Olga G.
- Verified HomeBuyer
- February 11, 2020
- SAN ANTONIO, TX
For the money I could have built me a home to my liking and of greater quality. Location is what got me here.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 5
Disappointing process
- Matthew S.
- Verified HomeBuyer
- February 11, 2020
- BOERNE, TX
It was a very disappointing process. Work doesn't get fixed until the end if you point it out. Workers are slopping in there trade.
Pulte Homes responded:
We hate hearing that you were disappointed with your home building process. If there is any additional information you would like to provide or anything we can assist with, we are always listening at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Very good service
- Brashad E.
- Verified HomeBuyer
- February 11, 2020
- SAN ANTONIO, TX
Our site manager was very good very responsive to any discrepancy we had with the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A builder that delivers.
- David L.
- Verified HomeBuyer
- January 30, 2020
- San Antonio, TX
Compared standard options with other builders and Pulte has them beat on most if not all fronts. Great working with the sales person throughout the process. I really liked the weekly updates during the build process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good people, terrible corporation
- Anonymous
- Verified HomeBuyer
- January 28, 2020
- San Antonio, TX
Great people working locally at Sterling Ridge. Josh and Annette are great employees and people. Single worst title company experience I've ever had. Title company was an embarrassment to the brand and seems as if corporate doesn't care.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Pulte Homes - We love the home we chose.
- Melissa S.
- Verified HomeBuyer
- January 21, 2020
- San Antonio, TX
We love the home we chose. But there are and. Have been several small issues and lack of attention to detail in the construction of our home.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - We've had the best experience with Pulte.
- Chelsea M.
- Verified HomeBuyer
- January 21, 2020
- NEW BRAUNFELS, TX
We've had the best experience with Pulte. They have been professional and timely with each step of the process. We are in love with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Loren N.
- Verified HomeBuyer
- January 18, 2020
- San Antonio, TX
A few workmanship observances but the service and vale are great. All Pulte employees were wonderful to work with.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Unfortunately disappointed
- Denise Y.
- Verified HomeBuyer
- January 15, 2020
- BOERNE, TX
Though we are finally getting things addressed, it has taken 2 months, and numerous complaints to regional management. Our sales person, Ellen, has always been upfront and responsive. But we know there is only so much she can do.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Thoroughly disappointed in home buying experience at Pulte.
- Anonymous
- Verified HomeBuyer
- January 10, 2020
- San Antonio, TX
Pulte Sales team at Davis Ranch lacks integrity, respect, and a sense of honesty. The sales team says one thing, but then won't honor it, claiming I misheard them. Unfortunately for them, I've got a knack for holding onto things... especially when it comes to writing things down, recording meetings on my phone, and keeping track of every single email, but even that wasn't good enough proof for them. First, how do you justify the fact that my neighbor and I bought each house on the same day... and he paid less than I did for a higher configuration? Second, if the designs for a model change, ...
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We have passed this along to leadership so they are aware of the situation but if there is anything else you would like to share or if we can assist with any unresolved issues please email socialcare@pultegroup.com and our team will be in touch. ^Abby
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Pulte Homes - House was not actually ready on the day of closing.
- Douglas T.
- Verified HomeBuyer
- January 08, 2020
- SAN ANTONIO, TX
House was not actually ready on the day of closing. But moved in anyways.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Pulte Homes - Excellent homes in an excellent area!
- David G.
- Verified HomeBuyer
- January 08, 2020
- SCHERTZ, TX
Excellent homes in an excellent area!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Big Sceptic has been made a believer
- Aaron G.
- Verified HomeBuyer
- December 13, 2019
- San Antonio, TX
A few months into our new Pulte home I have been satisfied. I was worried before beginning the process and it took considerable research and effort to gain my comfort to move forward. Throughout the process, I was over the shoulder of our construction manager. He was helpful and responsive and I am trying to get my friends and certain family members into the Pulte neighborhood.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Friendly and professional
- John J.
- Verified HomeBuyer
- December 11, 2019
- NEW BRAUNFELS, TX
All Pulte representatives we spoke to and worked with were kind, friendly and professional.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great craftmanship, beautiful details.
- Carlos R.
- Verified HomeBuyer
- December 11, 2019
- SAN ANTONIO, TX
Great craftmanship, beautiful details.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
The process had its ups and downs but ended favorably
- Kim V.
- Verified HomeBuyer
- December 11, 2019
- Schertz, TX
Plan for the build to take as long as the original projection window despite any positive comments regarding finishing early. If you need to make temporary living arrangements make them based on the full amount of time Pulte has to complete your build. Look at what is written down as and building modifications or interior elements on paper carefully. Mistakes were made on mine that essentially “became my problem” because I signed off on number and descriptions ( which made no sense to me) trusting that they were recording my selections accurately
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
awesome group to work with!!
- Tracy A.
- Verified HomeBuyer
- December 11, 2019
- NEW BRAUNFELS, TX
Our lease was ending and Pulte was able to get us into our new home with no delays on closing or move-in dates!! Took alot of stress out of a stressful situation!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love Veramendi in New Braunfels
- Donna M.
- Verified HomeBuyer
- December 04, 2019
- NEW BRAUNFELS, TX
Lots of trails and parks.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very satisfied
- Joshua B.
- Verified HomeBuyer
- December 04, 2019
- BOERNE, TX
Staff is friendly and extremely easy to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Briana P.
- Verified HomeBuyer
- December 04, 2019
- NEW BRAUNFELS, TX
Pulte Homes are good quality, affordable homes! I love mine and Matt was always available for questions or concerns and if something needed to be fixed he was always on it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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