Pulte Homes Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Pulte Homes.
Read all 292 verified reviews from homeowners that built a new home with Pulte Homes in the San Antonio area. San Antonio homeowners have rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.6 out of 5 stars in San Antonio Area
292 Reviews in San Antonio Area
Pulte Homes in San Antonio Area
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Customer Reviews
The quality and workmanship of the build.
- Ricardo M.
- Verified HomeBuyer
- January 12, 2022
- Schertz, TX
I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Lack of Commutation and Attention to Detail
- Brandon H.
- Verified HomeBuyer
- April 08, 2020
- Boerne, TX
Construction managers had poor commutation throughout the process. Most importantly the quality was poor. Paint and stain was spilled all over the tile floor and carpet. Things that were supposed to be fixed were not. Closing was delayed and should have been delayed again. The cabinets came off the wall right after moving in. Poor workmanship overall. Better off going across the street to Ashton Woods.
Pulte Homes responded:
We are disheartened to hear that you are unhappy with the quality of your new home and are having a hard time getting issues addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. Thank you. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Pulte Homes - Poor customer set is and made k of professionalism
- Angela D.
- Verified HomeBuyer
- June 18, 2019
- San Antonio, TX
Poor customer set is and made k of professionalism
Pulte Homes responded:
We're sorry to hear that you didn't have a good experience and we encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
When life gives you lemons...
- Anonymous
- Verified HomeBuyer
- December 21, 2022
- San Antonio, TX
You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Poor quality workmanship, material and responsiveness
- Susanto N.
- Verified HomeBuyer
- September 16, 2020
- San Antonio, TX
Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.
Pulte Homes responded:
We are so sorry to hear that you have had a disappointing experience and are dealing with unresolved concerns. We would like to look into this situation further and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
AC UNIT DO not WORK
- Varen H.
- Verified HomeBuyer
- May 31, 2024
- San Antonio, TX
Completely horrible AC UNIT everything broke
Pulte Homes responded:
Hi Varen, thank you for taking the time to leave feedback. If you need assistance with service requests, we'd be happy to help! Please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very bad customer service
- Sowmya N.
- Verified HomeBuyer
- July 04, 2023
- San Antonio, TX
Worst experience with the pulte agent
Pulte Homes responded:
We are so sorry to hear that you had a unsatisfactory experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible first home purchase
- Enrique S.
- Verified HomeBuyer
- May 04, 2023
- San Antonio, TX
Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built
Pulte Homes responded:
Hi Enrique, we're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality
- Douglas M.
- Verified HomeBuyer
- August 30, 2022
- NEW BRAUNFELS, TX
Poorly built home, no quality control.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Samuel
- Samuel M.
- Verified HomeBuyer
- July 06, 2022
- NEW BRAUNFELS, TX
All started well with the sales but after construction started seems to be when it started to fall apart. When I can tell there are glaring issues w/the quality of work (I don’t have a construction background) & bring it to their attention & it’s repeatedly ignored or we are told it’s fixed when clearly it isn’t we should have known it wouldn’t get better. Clearly crooked framing of windows, stairs that are uneven & poor materials used, extreme use of caulking used around light switches (which is a no-no), poorly mixed grout, all around sloppiness & such a lack of concern that this will be ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Issues
- Anonymous
- Verified HomeBuyer
- May 04, 2022
- BOERNE, TX
The lack and workmanship whenever an issue was addressed The repair looks worse than the original issue Such as drywall and paint Missing vents and missing fuses in appliances Concrete chipped and scratched from running heavy machinery on horrible communication when issues needing repair are addressed
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The lack of quality workmanship for the price of the homes
- Giovanny A.
- Verified HomeBuyer
- May 04, 2022
- BOERNE, TX
From day 1 it was poor craftsmanship and service. Literally not happy with any portion of this process. At this point I only view the structure (don't even feel comfortable calling it home) as an investment.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sloppy
- Ian F.
- Verified HomeBuyer
- January 26, 2021
- San Antonio, TX
The workmanship is sloppy and lazy. All the finishes in our home look terrible and have issues. I’m terrified to think of things behind the walls that we can’t see. There’s no quality assurance and no follow up to reported issues. Do not build with Pulte. I wish I could move back to my DR Horton home.
Pulte Homes responded:
We are disappointed to hear that you are unhappy with your new home. We would like to learn more about your concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor construction
- Anonymous
- Verified HomeBuyer
- August 14, 2020
- NEW BRAUNFELS, TX
Problems!!!
Pulte Homes responded:
Oh no. We are disappointed to hear that you are having problems with your new home. If there is anyway we can assist, please feel free to email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
You lied to me
- Santiago D.
- Verified HomeBuyer
- May 26, 2020
- San Antonio, TX
So many issues with this house and moving in was the hardest. Broken promises from the builder who lied to me and feel tricked into buying a PULTE home
Pulte Homes responded:
We are so disheartened that you felt disrespected while building your new home. We would like to make it up to you and would appreciate if you could send some additional information about your experience to customersupport@pultegroup.com so our team can be in touch. Thank you. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sparkle and shine up front, but not what you get by end of the process
- Anonymous
- Verified HomeBuyer
- November 18, 2019
- San Antonio, TX
A lot of promises up front, but a disappointing process. Poor workmanship, little attention to detail, disrespect for the property. All inside doors poor quality, cheapest, not solid, they are hollow. Phone calls not returned. Front yard landscaping had collapsed area next to driveway on closing day, and they installed two trees that are inappropriate selections for the size of the yard. Wish I had shopped around more.
Pulte Homes responded:
We are so sorry to hear that you had a disappointing experience and are unhappy with your new home but thank you for taking the time to leave a review as it helps us improve the homebuying process. We would like to assist you in getting those issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
poor workmanship
- Diana& M.
- Verified HomeBuyer
- July 01, 2019
- SAN ANTONIO, TX
Pulte warranty department never answers the phone, and when you leave a message they don't call back. I called them on Wednesday June 19, 2019 and today is July 1, 2019 and I still haven't received a call.
Pulte Homes responded:
We apologize that you haven't been receiving prompt follow up from the warranty team and we'd like to assist. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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