Pulte Homes Reviews in San Antonio, TX

Great home building process, field manager helped with any questions and kept us inform es throughout the building process

From start to finish, we had a positive experience and we are very happy in n our new home. Would definitely recommend building with Pulte!

Pay attention to the details and all will be fine.

A lot of promises up front, but a disappointing process. Poor workmanship, little attention to detail, disrespect for the property. All inside doors poor quality, cheapest, not solid, they are hollow. Phone calls not returned. Front yard landscaping had collapsed area next to driveway on closing day, and they installed two trees that are inappropriate selections for the size of the yard. Wish I had shopped around more.

My new Pulte home is great. The builders were a pleasure to deal with.

Very difficult to get a hold of someone to fix issues under warranty

Pulte was very helpful through the whole buying and building process. When I had questions, they did their best to get back to me as soon as possible. Matt, who oversaw the building process, was awesome. He was always quick with answers to our questions. I also liked that you get a lot for the starting price of your home - ie granite counter tops in the kitchen.

Construction manager promised to fix issues after signing on closing date. Blinds to be repaired, Never done. construction team was in a rush to close out house and never completed some work promised to us that would be done after we signed. To find out the last 2 construction managers quit and left Pulte. Never should have signed until work was complete. "WE LEARN FROM OUR MISTAKES'

Unfortunately our excitement to move into our new home was quickly replaced with regret. This is the second house we have had built new and this one looks and feels like it was rushed to completion with little to no attention to detail. Our cabinets were not level, the handles were not even close to even, the trim and paint were both very sloppy, the stonework was falling apart (literally stone falling off), there was/is paint and stain on the carpet and tile, the yard wasn’t flattened before the sod was laid, the list goes on. They are currently working with us to get all of these items fixed, looking back we would not have closed until everything was fixed. The cost of the house does not match with the finished product. ... More

Pulte Homes has provided a pretty good product. Located in the Sendero project of Veramendi in New Braunfels, Tx, it is a very expensive product. Pulte's contact personnel have been excellent to deal with. My only real disappointment is the dead tree in the center of the front yard. I have submitted numerous updates as to its declining condition, both to Pulte, and to the landscape contractor. I think I still may have reason to hope I am not being stuck with a dead tree.

The workmanship was standard and finish was under the standard. Trustworthiness was was ok. Value for the price was ok. Pulte did have some features that I liked. Responsiveness to issues was substandard. We had small issues that needed to be addressed but were never completed. Sad.

We have been in our house for 6 weeks. The craftsmanship is not great and we can see some corners have been cut to get these house completed faster. Our major concern is the lot and grass. I have already called and requested part of my lawn be replaced since the grass never took and is now dead. We argued about the slope in the back and said it would be a problem and it is. They refused to address this issue and ignored my concerns. The carpet is not great and we paid for upgraded material but feel it is still sub par. The sales person did not provide all details of upgrades available and seemed scatter brained during the last few weeks of our build causing confusion for the foreman and our realtor. ... More

Built very energy efficient

Reference the feedback I submitted back in August...very unpleasant experience dealing with the sales team and the lending team.

Best home ever !

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

Home buying is supposed to be a very happy time . But this was the most stressful time with us from the seeing to the closing . I hope no one else has to do this

I am grateful for the Sales staff and Construction manager who kept me in the loop on a consistent basis. It was great seeing my home be built with such care.

I chose Pulte not only because of the appearance of quality homes, but because it came with high reviews. This is one of my biggest mistakes. Half stars should be an option!

I believe Pulte Homes is struggling with a skilled trades labor pool, as well as sufficient job site supervision. While there are a number of things that are flawless with our home, there are also a number of things that continue to be issues that should have been addressed. Pulte Homes presented themselves as craftsman that could provide an upscale home backed by a national brand. When push came to shove, the real answer, from their own mouths, is that they are just a production builder. If you are the type of customer that expects great attention to detail, you will need to be incredibly involved in the build process. Much more than you might believe is necessary, unfortunately. My ratings reflect a mediocre experience. I would caution a friend to be careful, but I also would not tell them to run away. If you decide to work with this builder, take exceptional notes, and make sure to document the agreed-upon actions via email. ... More

We bought a fabulous Pulte Home in the Alamo Ranch community of San Antonio, TX. I have to commend the entire Pulte team for a job well done. This is our fourth house with moving so much. They did a great job building it and met the deadline even with the tremendous amount of rain. Of course with any new house, you will find small things that require fixing. They didn't leave us high and dry; they responded to our requests in a timely and friendly manner. Sydney (Pulte sales representative) and Miguel (building supervisor) have truly been there for us, and we are extremely satisfied with our new home. We highly recommend Pulte. - Stewart Family ... More

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.

If the team that assisted us with our home purchase is any reflection of this company than you are in good hands. Priscilla was our sales rep. She was AMAZING! We met her at a different subdivision but ended up purchasing in New Braunfels, and we begged to keep her. She was so sweet to my family and was super accommodating. She drove completely out of her way to meet with my family in New Braunfels to tell us about the home instead of pawning us off to someone else. If we ever reached out to her she was quick to get back to us. Matt, our project manager...I think that is his job title, was absolutely one of the best parts of the experience. Despite me telling him that it was not necessary to reach out to me every week, he did anyways. When we went through our house on the first walk-through, he was extremely thorough and patient with us. Not once when we asked for something to get adjusted did he even act like we were inconveniencing him. Most of the requests we had, he jumped on the same day. I would call him and felt like I blinked and he was knocking on our door to help. This was an amazing experience and truly believe Priscilla and Matt should be used as benchmarks for any company on how to treat a customer. Keep up the great work Pulte and keep hiring A+ employees. ... More

We LOVE our home. Pulte was easy to work with, met their deadlines, and answered our questions. When we had a sewer issue, we called the emergency number at 3:30 am and got a human! Then, Brandon, the warranty specialist fought for us with the city, and all utility companies to get the problem resolved so quickly. The problem was caused by the city, but Pulte stood by me throughout the entire crisis. Great company! I highly recommend this company.

Pulte warranty department never answers the phone, and when you leave a message they don't call back. I called them on Wednesday June 19, 2019 and today is July 1, 2019 and I still haven't received a call.