Pulte Homes Reviews in San Antonio, TX

There kindness is what I will remember

Working with construction team and the finance team was over the top awesome. Very responsive and great people. Steve from construction, and Amber and Cassandra from Finance were just outstanding. As for sales rep, very bad communication with us along with not being truthful at all.

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

response has been not at all good after closing is done...all open issues prior closing were not addressed and any service ticket logged has been ignored even after multiple reminders through email or in person. Pending works are not being addressed or paid attention to. if the post closing service as committed provided it would be really great. hope at least feedback like this will change the service provided.

Let me start by saying Steve was great and he alone would get all 5 stars however,Pulte Homes would not receive 5 stars from us at all. Changing of staff, lack of communication, trustworthiness was questionable.

Worst experience with the pulte agent

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The roof was installed in an amateur fashion, missing caulk on siding, missing or amateur fashion interior caulk, missing door hardware, frame missing hangers (held up by a couple nails), etc. I basically front loaded all Pulte QC by paying inspectors $1,200 over the 12 month period to ensure quality. Even then, not everything was fixed with quality and appearance in mind. Overall, disappointed in the sales process. Once contract was signed and deposit made, I heard very little from Sales. I received upgrade/selection catalogue the day we went to the Design Center, so had very little time to make color/upgrade choices. It also would have been nice to discuss adding irrigation options considering the sod was laid at the end of May, missed opportunity there. I feel like I was being pressured to Close on the house when there were still +\- 38 items left to complete. My construction manager was understanding of the situation, however his manager was expecting me to Close on an incomplete home the next day. This is my second home build so I knew not to be in a hurry and was intentionally not limited by rate locks or having to move out of current place, I can only imagine how bad it is for first time homeowners or folks who have no other option but to Close and hope for the best. Finally, I think the community was short-changed on the amenities. The pool is tiny compared to other neighborhoods, and at $67 a month in HOA, there’s more that could have been done. The large electrical and cable boxes in every front yard is unsightly and makes the neighborhood feel cheap. Those boxes should be placed in backyards or designed with appearance in mind, but save a buck right. Thanks ... More

We had a great experience buying our Pulte home. Construction was almost done when we found our home and fell in love. Chance made the home buying process so easy and our construction manager Brandon did everything in his power to allow us as much customization as possible during those last stages. Both were (still are) available long after closing day to help us with any issues that have come up since!

Our construction manager Reno was great. He was the only one that kept us updated. He made a list of what we requested to fix and he not only fixed them but confirmed if it was to our liking. He went above and beyond to make our home perfect for us.

There are many high spot on wall and the ceilings where drywall was not finished for a high quality home. Trim finishing was poorly completed and caulking was used to hide some of the poor craftsmanship completed. A report was generated on 6/5/23 and I have not spoken to a Customer Care Manager as of 6/29/23. Wall and ceiling imperfection was noted on the walk through prior to closing.

Poor quality in the house.

We brought our first home with pulte. During 2022 we have signed our contract it took over 12 months for the house to finish…Taking more than an year the house came up with very bad finishing no proper cleaning lot of fixes and it’s been 3 months there are still issues when you spend over 500k in Texas it’s a big thing…they reduce lot sizes and they built very quality less houses… Please do some investigation atleast in San Antonio area when your going with pulte.

Overall I had a fantastic experience! From Ana, my sales agent, to my Design specialist, Steven my construction manager, to Heather and Zach with loans, I was well taken care of throughout the whole process. Although I was not terribly pleases with the craftsmanship of some of the work, nor pleased with the home worksite cleanliness during the construction, what mattered most was that I had a great relationship with my team members mentioned above. My concerns were always addressed, my calls always taken, my questions always answered and my request for follow-up was always met. Steven is who made my year long experience worth the wait. I'm thankful that he was my teammate... I learned much from him and with him. He has a great relationship with his team of contractors and that makes a difference. It was not a perfect experience without its far share of turbulence but, I had the perfect team to go through the process with me. ... More

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

Beautiful home. The process took 18 months, misinformation and poor communication during this process. In the end we gsve a lovely home!

The home seems to be priced well, compared to the competition, however, this came with a lot of sacrificed quality and workmanship. The final product workmanship is bad, we walked the entire home pointing out to all defects and bad things, and 5-10% of it was redone, all the blue tape we placed for hours was simply removed and no work was done. We had someone inspecting the house when this took place and they saw the contractors that were supposed to do the work simply remove all the tapes and walk away. The experience was not the greatest; we have bought multiple homes from other builders in the past, and this is by far the worst experience. ... More

Unfortunately, there was a water leak issue in the laundry room of my new home, before I even moved in. I submitted a warranty service request, and within hours received a phone call from Garrett. The entire issue was handled and resolved within days. I am very pleased with the results and Customer Service from Garrett and Pulte Homes.

The entire process from site selection to final closing was handled professionally and with discretion. Especially welcome we’re the regular updates on the progress at each stage and the ease of assembling and executing the inevitable paperwork associated. The quality of the construction and the support and interest of Evan and Erik from the construction team was excellent. We are very satisfied with the process and enjoying our new home.

We had an excellent experience from beginning to end. Choosing the home from the many offered was enjoyable. Pulte kept me informed every week during the building process. Evan, the building manager answered all of my questions as the process went on. In the end, we received a beautiful, fantastic home.

Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built

From the start of our home buying experience, we had nothing but problems with Pulte! We were told initially that it would take 8-10 months to build our new house and needed up taking almost 13. At one point, our house sat as a wooden frame for almost 5 months without being touched while other houses around us went up. Our homesite was left unattended to the point where people started stealing our build materials so new stuff had to be ordered and that took even longer! At one point we had 4-5 inches of water standing in the second floor of the house because they refused to put the roof on the house because “it’s not the right one line to install the roof”. If we hadn’t put so much money down for earnest money and upgrades, we would have walked away a long time ago. Now we are in the house for about 2 months and we are still fighting to have things fixed or done correctly. There is no pride in workmanship and their “word” isn’t worth anything. Potential buyers beware! If I had to do it again, I’d look elsewhere. ... More

Very comperhensive overview of the building process from Nancy, the sales representative to Evan, the buiilding superintendent. Both individuals kept us informed during the entire process. Both Nancy and Evan are very knowledgeable of the home buying and building process.

I had the pleasure of working with Pulte Home Builders for my recent home construction project, and I cannot recommend them highly enough. From start to finish, the team at Pulte was professional, and knowledgeable. The entire construction process was seamless and stress-free, thanks to the expertise and attention to detail of the construction team. They listened carefully to my needs and preferences, and worked closely with me throughout the project to ensure that every aspect of the home was just right. What really stood out to me was the level of communication and transparency that the team maintained throughout the project. They kept me informed at every step of the way, and always made sure to answer any questions I had in a timely and helpful manner. The end result is a beautiful, high-quality home that I am absolutely thrilled with. ... More

* A lot of broken promises * Regular quality

Our experience was up and down with a bunch of delays but both Nancy and Austin took great care in keeping in communication with us and getting us in our new home as efficiently as possible.