Pulte Homes Reviews in San Antonio, TX

Buying process was a hassle - closing date was moved several times without anyone contacting us, buyers. Ordered inspection, it discovered lots of issues with build. Nobody took it seriously although report was shared with builder. Construction manager couldn’t care less. Had to order 2nd and 3rd follow up inspections. They produced somewhat acceptable at closing date. Issues discovered after closing. Overall, not at all impressed with quality - not a single straight line with corners, sloppy workmanship all around the house - very disappointing. Impression was that construction crew didn’t care at all. Warranty issues not addressed or addressed poorly and not in timely manner. Several warranty requests are still pending and it doesn’t look like someone is going to action on them. Have to do lots of small repair things ourselves like regrout master shower floor as there were holes left where water escaled through holes in grout, caulk, touch up paint. ... More

Site manger just let anything pass once we moved in we found a lot of thing wrong and brought up to building manager let warranty handle it they will fix it we had 67 items on the list they have to come back and fix and a few of the item they had to come multiple times to fix

Had minor issue upon move in but Jared took care of them in a timely manner

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

Home wasn't completed during the timeframe given, and there was never any communication from Pulte unless I initiated it. Excuses were the norm during the process, and even after I'm still waiting on things to be resolved!

Overall stay away from Pulte in Davis Ranch. The are slow to respond to warranty because of layoffs and the workmanship is awful so you will have a LOT of warranty requests. Two days before the house was fully purchased my inspector found the roof shingles were out of alignment. They waited until the day of purchase to fix the issue. We had blue taped items to touch up before purchase (paint, calking, cabinet/drawer alignment, etc.) and many of the items they just took the blue tape off and did nothing. Lived in the home for a month and am still finding things where the blue tape was removed without a fix. Very untrustworthy as well. During frame inspection Pulte decided to replace the standard seven inch bolt to attach the frame of the house to the foundation with three inch nails. When asked they produced an engineering letter with the specifications and we found 1) the engineering letter was expired and 2) they didn't even follow it's instructions. We had to have them fix it thrice with them claiming it's "good enough" before they did it correctly delaying us six weeks. Those six weeks cost us money because mortgage interest rates rose so quickly. This is just one instance of their untrustworthiness, had we not had our own third-party inspector we wouldn't have known. This house in a normal market should be ~20% cheaper than we paid for it. Considering the market, I was willing to pay a higher price as nothing else was much better but that was assuming the house was well built. It is not well built. The day we moved in we found that the drain for the upstairs bathroom was not sealed (they didn't even try to seal it) and running the water long enough it started leaking through the ceiling. We couldn't use that room for almost a month waiting for warranty to come repair the issue. At about a month the room can be used but the repair is still incomplete. ... More

Our construction supervisor Jack S. and our sales rep Jeff S. were AMAZING! As first time home buyers they made the entire process seamless! We never felt unease when working with them. They truly went above and beyond to support us throughout the home buying process.

The whole process took too long and communication was an issue all through the process. Issues were never communicated as highlighted from the beginning and all the building stages meetings were not scheduled as prescribed in the building process. Numerous errors were discussed at the end of the process. Lastly, the lawn was not properly down. There are multiple pot holes that collect water when it rains.

We were really disappointed in Pulte Homes. There were so many instances of poor craftsmanship and so many instances of work not being completed, such as both front and back doors not painted right, sloppy caulking, sloppy finish work on driveway, etc. It goes on and on. And absolutely no clean up. Obviously, there was a big rush to close on the house with disregard to the finishing touches. We WOULD NOT recommend Pulte homes

Not very satisfied since we started the buying process and the closing.

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.

The original home my wife and I designed to built located on 10732 Merrick Run was not completed in a timely manner……..dates were moved from June 2022, August 2022……..and still today not completed. Due to needing a home to move to……..we settled for the house on 12306 Sagerider SA 78454. Although a bigger home, many of the amenities my wife and I had on the home we help to design lack here. Although we have gotten use to it…….we still have issues not resolved. Torn stair carpet on the first step, stained (red) on carpet staircase floor (before first step), dark stain upstairs still there, carpet cleaners attempted to resolve both but remain as found. Exterior window panels still not stained. This has been addressed to supervisor Steven multiple times but have yet to be resolved. Its come to the point that Supervisor Steven is agitated for being called or texted during working hours stating he is busy with meetings or other work related excuses that i texted him late today to get an update and address recurring trash coming from work sites near my home (multiple times) and he texted me with a negative tone that I requested he not to make contact with me again and i will report these issues with someone above him until all resolved. Needless to say, the experience has been a nightmare for me and my wife. Just trying to get acclimated with no more issues, meaning repair to my carpet, removal of stains to my carpet, stain exterior window panels, and have workers pick up trash from my property when they create this indirectly. I would like to personally speak with a senior representative from Pulte to address these concerns and when and how will they be resolved. Dr Joe Arroyo ... More

The home we bought is as great as we thought it would be. The emergency numbers they give you, really work. We called them on a Sunday nite and they responded within an hour and fixed our problem!

Very good quality. I noted some problems with the shingles but they respond quick to fix the issue

Build process is ok. Putle mortgage never replies . Loan officer never replies and did not lock In rate on time. Home quality is very poor. Carpets have paint and now needs to be replaced at home owner cost. All handles and equipment have paint. No repair done after creating ticket

We knew during this uncertain time of the pandemic that it would take a while to build a new home, and we were right, but the team at the Preserve in SR was second to none! From Karla getting us in the model and location we wanted to Shane ensuring our home is perfect, they have been a great team to work with. There were hiccup’s along the way but we are finally in our home and loving it!! Thanks Pulte!

So far I'm happy with Pulte. Everyone so has been very helpful through the whole process. Working out some of the warranty issues. They have been very responsive to getting the issues resolved. My home is beautiful and is in a great location in Texas. Highly recommend Pulte.

Bad experience. Every phase of construction was completed (fixed) with the absolute worst sub contractors. Pulte’s Framing was so cheap that they do not even use a top plate (2x4) on most of the interior walls. I even had to inform the builder that trusses were sitting on load bearing walls that Did Not Have a Top Plate. This could’ve been fixed when I originally told them. But no, they decked the roof, and shingled before they decided to fix the truss setting on a loadbearing wall without a top plate. By this time, three of the trusses had already broken due to the downward force of the roof deck and shingles. Pulte sent two Non-English speaking day laborers To lift the trusses up off of the top wall so they could install the top plate. The workers tried to use a 2x6 and a hammer to drive support underneath the trusses so they could install a top plate. I actually loaned them a 10 ton hydraulic jack to lift each truss to install The top plate 2x4 Under each truss. As a result of this inferior construction, three trusses were broken due to the weight of the roof decking and shingles that had already been installed. Sheet rockers were nothing more than a day laborers that were hired by subcontractor to come in and attempt to sheet rock the house. Absolutely the worst sheet rock job I have ever seen in my 60 years of being around home construction. Tape bed and texture subcontractor did not use tape on many of the joints in the ceiling. I have never seen this done in my entire life. I paid $550 extra to have the kitchen vent vented to the outside. Pulte subcontractor miss located the outside vent arrangement so it was not where we’re supposed to be. Instead of fixing it correctly, the installer came in with tinsnips and cut out the metal ductwork and patched on A piece of sheet metal to try to correct the location. I told them I would not except that, because I had paid over $500 to have a proper exterior vent for the Vent a hood. It was eventually corrected by installing a Nother exterior vent box. Trim carpentry was pathetic. In setting cabinets, they actually used a hammer to knock holes in the back of the cabinets for the water pipe and drains penetration. Inaccurate cuts on the baseboard trim we’re left for the painters to fill with cock. Painters smeared cock on many of the door jams and then just painted over it. Pathetic workmanship. If you have read this statement to this point, you can get a feeling of what I think about Pulte‘s construction. I actually sent photos to the CEO of Pulte along with two senior vice president‘s in an email. I don’t know who forwarded the photographs to the San Antonio office, but the next day I received numerous calls from San Antonio Pulte office assuring me that all of these problems would be fixed. Well, when I pay top price for a quality construction home, I don’t think things should be fixed. I think they should be done correctly the first time. I have photos of everything I’ve talked about here, plus a whole lot more that I haven’t mentioned. I just don’t have time or the wheel to go through item by item each deficient steps that were taken during the construction process. I will sum up my statement by saying this, just as I mentioned to the CEO of Pulte, the word “quality” and Pulte should not be used in the same sentence. If you know of somebody considering building with Pulte, unless they are somebody that you really don’t like, don’t let them contract with Pulte to build their new home. ... More

We absolutely love our new home. Nancy , Evan and Pulte homes are a great team to work with !!!

I had a salesperson who wasn't honest about things like the fact they submitted permits incorrectly to the city and had to RE submit so it took 5 MONTHS to get permit to build! The first construction manager would also lie and say things were done and I would go by and those things were NOT done then he backtracked and denied telling me these things. FINALLY got a construction manager who was awesome (Austin M) and things went pretty smoothly. Still took 18 months to build what should have taken 6-8 months.

Good morning. Overall our experience with Pulte has not been positive. We started excited when we signed/started but it only went downhill. We suffered the filling issues: 1. Closing well past promised due date requiring unnecessary expense on our part and stress on our family, jobs, and children 2. Rudeness by several members of Pulte staff including mortgage, closing office, building team. Issues required bringing in manager to assist 3. Unresponsive construction manager. We are over 30 days past closing with our punch list not done and growing. We have over 30 additional issues found. Our concerns are no longer being addressed which is unacceptable. Here is our list: We also need to submit our list since we’re at 30 days of what needs to be fixed which we have unable to get anyone to address including warranty: 1. Ethernet wall sockets incorrect type/unuseable 2. Back porch post - replace 3. Garage windows - paint 4. Windows above garage (attic)- paint edging/borders 5. Door in garage leading to mud room - replace (gouge at bottom prior to moving in) 6. Kitchen door cabinets - replace (they got dropped off) 7. Blue tape marking issues still within home (paint/drywall). Removing as I go if needed 8. Floors with paint on them. 9. Front door frame - clumps of paint/sealant around frame (grey area) 10. Broken door stop in office 11. Dry wall/texture hole by upstairs bedroom 12. Garage Leak in ceiling 13. Inspect AC ducting in the rest of the house for leaks. 14. Roof Fascia 15. Front home vent fascia broken. 16. Drain above front door 17. Light above front door 18. Slab Skin Coat 19. Driveway many issues 20. Slabs on side of house 21. No top soil 22. Broken irrigation hose 23. Large section of yard with no sprinklers. 24. Soaker hose around electrical box 24. Sprinkler heads covered 25 sides/center of yard not leveled/resoded 26. Garage never repainted. 27. Both sets of windows in attic never blacked out 28. Fascia under master bathroom plumbing. 29. Broken cabinet door in master bathroom 4. Unable to get people with Pulte to keep their word, from closing dates, interest rates, returning calls, etc. 5. Poor work on a half a million dollar home especially yard I won’t keep going because this just upsets us. As an active duty family, buying this home was a huge commitment on our part and we feel used/abandoned/ghosted/manipulated by Pulte staff. As nurses, we are used to stress and customer service. Pulte has not provided this well. We will never recommend Pulte to anyone at this point. ... More

Don’t get me wrong we love our home… there were some cosmetic issues that I feel should’ve been addressed, and some that still need to be addressed. A lot of my windows are the wrong size which leaves small gaps on the sides.. one window is completely different than the others. We have been working with them on getting our screens all replaced, because they were all too small. I don’t think my yard was leveled before the sod was laid (seems a little lumpy) and whoever did our sprinklers didn’t bury one of the sprinkler heads…. there was paint on the rails of the banister upstairs. Like I said it’s a lot of smaller cosmetic things but things that I feel should have been addressed and spotted by the builder considering the price we paid. Again we love our home but those small things left a little disappointment. ... More

A roller coaster ride that won't stop and looks like it has not end in site. Communication is not the strongest and is not consistent. You are left in the dark and hoping things are getting done when you are finally updated weeks later. When you review the completed work, you sometimes laugh and wonder how this was passed as Pulte standards. We are 2 months into our new house and still have a long list of items to be completed. The construction manager's manager reached out after we completed our survey and asked what he could help with pending items and has yet to return my call and respond to my text message after replying to his text message. No surprise at all. I would highly recommend to do your home builder research and also talk to other families in the neighborhood before moving forward with one. I know for a fact that our next house will not be Pulte. ... More

Unsure if all builders are the same but Pulte does not share plans and designs and quality is lacking so, be ready for surprises and oopsies. The irrigation system zones are set up in a way that does not make sense, the sod was set on top of rocks, weed and construction debris. The yard is dramatically uneven. The floor tile is not flat and the wall tile on the backsplash and the showers is worse. It is difficult to trust the brand and when they don't share tests for energy star compliance, blue prints and other plans like the irrigation system layout makes me wonder if they don't share so we as owners have it more difficult to check the quality of their work. ... More