Pulte Homes Reviews in San Antonio, TX

Overall I had a fantastic experience! From Ana, my sales agent, to my Design specialist, Steven my construction manager, to Heather and Zach with loans, I was well taken care of throughout the whole process. Although I was not terribly pleases with the craftsmanship of some of the work, nor pleased with the home worksite cleanliness during the construction, what mattered most was that I had a great relationship with my team members mentioned above. My concerns were always addressed, my calls always taken, my questions always answered and my request for follow-up was always met. Steven is who made my year long experience worth the wait. I'm thankful that he was my teammate... I learned much from him and with him. He has a great relationship with his team of contractors and that makes a difference. It was not a perfect experience without its far share of turbulence but, I had the perfect team to go through the process with me. ... More

I had the pleasure of working with Pulte Home Builders for my recent home construction project, and I cannot recommend them highly enough. From start to finish, the team at Pulte was professional, and knowledgeable. The entire construction process was seamless and stress-free, thanks to the expertise and attention to detail of the construction team. They listened carefully to my needs and preferences, and worked closely with me throughout the project to ensure that every aspect of the home was just right. What really stood out to me was the level of communication and transparency that the team maintained throughout the project. They kept me informed at every step of the way, and always made sure to answer any questions I had in a timely and helpful manner. The end result is a beautiful, high-quality home that I am absolutely thrilled with. ... More

Helpful & knowledgeable at every step of process. Really felt the pride in their homes. Clearly wanted to deliver home of our dreams

We moved from Minnesota to Texas to be nearer to family. The nature of moving across the country was a challenge in itself. While there were some bumps initially with the build process, Pulte kept us well-informed with weekly builder update calls. When we arrived in Texas, Evan and Landon met us at the house and gave us a lot of confidence in the work being done and their attention to detail. They examined the carpet that was installed and had it replaced right away due to some issues. They have continued to be. helpful as we moved in. Overall, the work the builder reps put in was outstanding. The house is wonderful and Pulte made our moving experience as smooth as possible. ... More

Good value and craftsmanship!

Our construction manager Reno was great. He was the only one that kept us updated. He made a list of what we requested to fix and he not only fixed them but confirmed if it was to our liking. He went above and beyond to make our home perfect for us.

We absolutely love our construction supervisor, Carlos. He was so personable and always very understanding. Although, the crews that Pulte decides to hire for drywall, texture, painting and especially Landscaping are crap! Having no construction experience, I feel like I could’ve done a better job! The landscape company that was hired for our neighborhood does the BARE MINIMUM!! They DO NOT roll out the ground before lying down the sod. We did not have any dirt in some areas and even had areas full of mulch under patches of sod. Since the ground wasn’t rolled out, we’re having drainage issues that higher ups and grading companies don’t think are bad enough to do anything about. These areas will cause foundation issues eventually and I refuse to settle for mediocre work and excuses. As far as the drywall and texturing, there are numerous VISIBLE nail holes from securing the dry wall. Instead of fixing it, they just textured and painted it. I will be having these areas fixed before my 1 year mark. There are numerous areas that the painters missed; not just barely missed but huge areas! ... More

Workmanship is very low quality !

Can't get answers on final finishes on my house like no one cares anymore since I already moved in

Overall it was a smooth process ftom approval to closing however the house seem rushed and had a few things missed that required another take after move in.

Overall good experience

We knew during this uncertain time of the pandemic that it would take a while to build a new home, and we were right, but the team at the Preserve in SR was second to none! From Karla getting us in the model and location we wanted to Shane ensuring our home is perfect, they have been a great team to work with. There were hiccup’s along the way but we are finally in our home and loving it!! Thanks Pulte!

Zach and Havey…GREAT!!!! There for me all the way. Still to this day over 3 months of moving in Zach has been there for me.

Over all I am satisfied with my house. How there are a couple of areas that need to be addressed Communication between the salesman and project manager. Don't promise work to buyer that can't be performed

We love our home and are exceptionally pleased with it. There have been a few issues, but between the project manager and warranty consultant, things get fixed pretty quickly. The difficult part of the home building/buying is we lived in VA while the home was in TX. Until the last 2 months, it was difficult to get updates on the home. The final project manager was the best in keeping us informed.

My experience was great. From the initial walk thru to the last walk thru, anything that I saw that needed attention got it immediately. Overall, a great experience.

When we moved it the home is beautiful but there were Significant amount of unfinished cabinet trees and paint areas for a home that is valued at $450,000 I would expect it to be almost perfect. I think there was a lot of opportunities to finish the home but it seemed very rushed I still love the layout and the home itself but we are still waiting for some of the Cabinets and baseboards cabinets and baseboards to be finished. At the end of the day there were a lot of small things that were missed and those are usually the biggest.

Our Pulte was well built from the foundation to the roof. Disappointed in the quality of the lawn that was installed. Too many weeds in the lawn from day one. They have added some top soil due the uneveness of the lawn. I'm working tosolve the crab grass problem but feel Pulte should provide a better quality of grass.

We had the best sales person and field managers. Keeping in constant communication throughout the building process is crucial. We checked our house several times a week. All issues and concerns were addressed quickly and professionally. Although there were a few things we would have liked to change overall we are very happy with our new home.

House was not actually ready on the day of closing. But moved in anyways.

As a long distance buyer, I was a difficult customer. However my construction manager was the absolute best. He was timely, enthusiastic and eager to help in anyway I asked. My sales rep was a little too millennial for my old fashioned tastes, but fine. I used a wonderful real estate agent, Charlin, who provided above and beyond service as my eyes and ears throughout the building process. The home itself is 85% wonderful. There are several major issues but most have been responded to promptly. Foremost unfixed issue is the disturbing lack of sufficient electricity sockets. Pulte paid a lot of attention to inserting speaker squares, everywhere, but forgot the plugs? They failed to adjust to a new code disallowing plugs on kitchen islands, so now I have a fairly useless, huge, powerless, hunk of pretty rock in the middle of my kitchen. There are not enough plugs anywhere in the house. Second unfixable item, apparently despite my questioning the slope of the property early on, no one realized that the back of my house would rise 10 feet above the ground. Pulte installed a basic, functional, staircase which doesn't fit the quality or attractiveness of the home. Third, Pulte contracted with At&t to install wiring and a router box. These do not hook up with the providers' outside lines, are way too small for equipment and are in a closet which blocks signal to the rest of the house. Finally, beware your property lines. In my section of this community, the homes are very close together side by side. I knew this when I purchased, but now I see this is not standard throughout the area. Further, pulte designed the homes with little attention to the close proximity. For example, they installed both homes' AC compressor units side by side, on the gated side, effectively eradicating room to pass through with any large items, like a lawn mower? My Pulte manager quickly had a second gate installed on the opposite side, resolving this issue for me, but ... The planners also installed a lovely walk in shower with a beautiful window that looks directly into the window of the next door house!?! My manager arranged for an additional blind for that window. Finally, the warranty people are very attentive, but really shouldn't have to come in and re work my entire valued ceiling due to poorly installed drywall mud. That has not been completed yet, but I'm assured it will be soon. All in all I've only listed the things to watch out for here. My review would be much longer if I told you all of the good things! I really do love my new home, with the great layout, stone tile, four efficient bedrooms, four semi bathrooms, and three large pantry areas. ... More

Brandon our project manager was great at communicating and helping us through our closing process. If you have an option to use a different mortgage provided, we do not recommend pulte mortgage.

Overall the home was to my standards. The only complaint I have is the back yard. It was left a mess and unfortunately sod installation was not included back there which takes down the value of the home. The builder kept in contact the entire time with multiple updates so communication was great. I've had to submit quite a few work orders since moving in so small issues but they've been great at taking care of these problems.

Overall we had a good experience buying through Pulte. The value and quality of the home per square footage was much better than other similar builders, such as Perry and Highland. But sometimes there was sloppiness in the details of the home (painting the garage), but overall I am very pleased. This was my second Pulte home, and I would buy through them again.

Everything was great from sales to customer service however, this has been the worst new build from pain crew I’ve ever seen. From caulking to base boards to doors, the painters did a terrible job. This will be fixed but it’s disheartening to see the poor level of workmanship in such a large part of the home’s esthetics.