Pulte Homes Reviews in San Antonio, TX

Before buying a Pultle home I went to their website and watched their promotional materials. It featured a lot of people that knew what they were talking about and took pride in their work. This is not what I experienced at all. I experienced lots of fighting to get things done correctly and in the end, there are still a lot of things that look awkward. Walls that look twisted, a roof that has dips in it, ceilings that have boils, creaky floors, unfinished mortar work, and the list goes on. If you ask to get something fixed, they basically do the same bad work over again. I would say if you do buy a Pulte home, take lots of photos and don't let them proceed to the next phase until it's 100% correct, or else you will be on the phone with their warranty department forever to get things fixed correctly, if at all. While my project manager was super receptive to our needs, the people doing the actual work had a "slap things together" work ethic and it shows in the "finished" product. The other issue was our sales person was hard to get a hold of and then that person quit half way through our build. This wasn't communicated to us until months later, which resulted in lack of communication in the build. ... More

They took a little over a year to build our house. We had multiple major issues that seemed to not be taken seriously. I felt like had I not pointed out the issues that they would have allowed them to remain and done whatever they could to have hidden them. I am not speaking of the pulte builders, but the contractors that they use. Overall I expected a memorable experience and I received one. Unfortunately it is not a memory I want to look back on. At the end of the day the issues were repaired and pulte does offer a warranty so we will see what other issues arise in the next year.

House was completed 6 months behind schedule and everything was rushed to completion. House wasn’t thoroughly cleaned at closing, and the builders had to come back after closing to repair areas that were lacking.

Workmanship is very low quality !

Love the house ! Worth the wait! Always informed about every step Thanks

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

Our build happened during the COVI-19 pandemic. There were a lot of set backs during the build and our construction manager was great at handling each one and helping us through the process.

My over all experience was very bad. My house construction was delayed by 4 months. I was rushed and forced to close the house before fixing all the issues that we identified. The construction manager tried to help us. But still there are several in resolved issues.

I appreciate the guidance and updates I received from Pulte always going the extra mile. This included sales, loan processors, and lastly the building team. Quick responses to questions and concerns; I was never forgotten or ignored with inquiries. My experience was one of the best! I’m happy to have worked with these professionals.

Things went much smoother when Wes took over as construction manager

In my opinion PULTE it´s a great home builder

This was a first time home buying experience for me and they made the process as easy as possible on my. The sales agent & construction managers I’ve had contact with have been outstanding and made this experience great!

Can't get answers on final finishes on my house like no one cares anymore since I already moved in

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

Everything was great from sales to customer service however, this has been the worst new build from pain crew I’ve ever seen. From caulking to base boards to doors, the painters did a terrible job. This will be fixed but it’s disheartening to see the poor level of workmanship in such a large part of the home’s esthetics.

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst especially since I was going with an experienced builder. So many methods need to change down to customer picking their options. Customers need more than 1 hour picking options for an entire house. Horrible.. please make changes . I would have cancel if house prices weren’t going up crazy everyday ! ... More

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Very happy with the home purchase

My sales representative and field manager were wonderful. However, after we moved into our home we noticed more and more issues, mostly cosmetic, with our home. The overall structure seems well done, but paint and drywall especially are poorly done. Recommend very close and thorough inspection before closing.

Smooth professional organized closing.

We were very excited to get an opportunity to purchase the home we now have. The home was the exact model we wanted with just a few differences but nothing we couldn’t live with. Because of the pandemic we knew there was a possibility that the completion would be delayed. We sold our other house early and were fortunate to have some place to stay until the home was completed. We tried to be understanding about the delays and that we could wait. We were maybe too understanding and experienced numerous delays over a long summer. The craftsmanship is lacking which is disappointing considering the cost of the home. We have issues that need to be addressed and receive promises that they will be taken care of but only a few have been completed and I have decided to fix the rest on my own. We blame ourselves for not being more attentive to the building process and not more aggressive about our expectations. We lived in our last home for over 30 years, raised three boys while doing so. This is supposed to be our last home as we head into our retirement years….it still will be but with a few more hurdles to clear then we expected. ... More

The home buying experience was easy. The mortgage company was great and responsive. However, the work done on the house was very sloppy. You can tell the house was built by the lowest bidders. For example, there was paint splattered on the floor, cracked tile, towel holder was not anchored to the wall properly so as soon as we hung a towel it fell off the wall, caulking was not finished in some areas, and other minor details that you would normally not expect to deal with from a new house.

Zach and Havey…GREAT!!!! There for me all the way. Still to this day over 3 months of moving in Zach has been there for me.