Pulte Homes Reviews in San Antonio, TX

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

Our build happened during the COVI-19 pandemic. There were a lot of set backs during the build and our construction manager was great at handling each one and helping us through the process.

My over all experience was very bad. My house construction was delayed by 4 months. I was rushed and forced to close the house before fixing all the issues that we identified. The construction manager tried to help us. But still there are several in resolved issues.

I appreciate the guidance and updates I received from Pulte always going the extra mile. This included sales, loan processors, and lastly the building team. Quick responses to questions and concerns; I was never forgotten or ignored with inquiries. My experience was one of the best! I’m happy to have worked with these professionals.

Things went much smoother when Wes took over as construction manager

In my opinion PULTE it´s a great home builder

This was a first time home buying experience for me and they made the process as easy as possible on my. The sales agent & construction managers I’ve had contact with have been outstanding and made this experience great!

Can't get answers on final finishes on my house like no one cares anymore since I already moved in

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

Everything was great from sales to customer service however, this has been the worst new build from pain crew I’ve ever seen. From caulking to base boards to doors, the painters did a terrible job. This will be fixed but it’s disheartening to see the poor level of workmanship in such a large part of the home’s esthetics.

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst especially since I was going with an experienced builder. So many methods need to change down to customer picking their options. Customers need more than 1 hour picking options for an entire house. Horrible.. please make changes . I would have cancel if house prices weren’t going up crazy everyday ! ... More

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Very happy with the home purchase

My sales representative and field manager were wonderful. However, after we moved into our home we noticed more and more issues, mostly cosmetic, with our home. The overall structure seems well done, but paint and drywall especially are poorly done. Recommend very close and thorough inspection before closing.

Smooth professional organized closing.

We were very excited to get an opportunity to purchase the home we now have. The home was the exact model we wanted with just a few differences but nothing we couldn’t live with. Because of the pandemic we knew there was a possibility that the completion would be delayed. We sold our other house early and were fortunate to have some place to stay until the home was completed. We tried to be understanding about the delays and that we could wait. We were maybe too understanding and experienced numerous delays over a long summer. The craftsmanship is lacking which is disappointing considering the cost of the home. We have issues that need to be addressed and receive promises that they will be taken care of but only a few have been completed and I have decided to fix the rest on my own. We blame ourselves for not being more attentive to the building process and not more aggressive about our expectations. We lived in our last home for over 30 years, raised three boys while doing so. This is supposed to be our last home as we head into our retirement years….it still will be but with a few more hurdles to clear then we expected. ... More

The home buying experience was easy. The mortgage company was great and responsive. However, the work done on the house was very sloppy. You can tell the house was built by the lowest bidders. For example, there was paint splattered on the floor, cracked tile, towel holder was not anchored to the wall properly so as soon as we hung a towel it fell off the wall, caulking was not finished in some areas, and other minor details that you would normally not expect to deal with from a new house.

Zach and Havey…GREAT!!!! There for me all the way. Still to this day over 3 months of moving in Zach has been there for me.

Overall great experience. Very responsive, even after closing. A few attention to detail issues with finishes. Overall would recommend to other buyers.

Everyone from Pulte seemed to be as excited as I was!

Started off with a good experience, overall excitement and eagerness to move in. The neighborhood was oversold too quickly and then the delays started. Understandable for weather delays and supply shortages (who could’ve predicted the market and wood supply issue) what wasn’t understandable was the lack of communication and the excuses we ran into. For any issues or potential issues we brought up, we were told “it’s up to code” for delays we were told “you should’ve expected delays” on our walkthrough before closing-2 days before closing, we still did not have power to the house or AC- all things our neighbors had prior to 2 days from closing. The day of closing we did a walk through to mark where paint needed to be touched up and other issues. This should’ve been done prior to the day of closing 2 hours before closing. The house hadn’t been cleaned and the paint touch ups left paint on the tile floors and some on the carpet. Things were over looked and the home wasn’t cleaned other than vacuumed, prior to us moving in etc. We love the floor plan, but not the final product handed over to us. This is our 3rd Pulte group build- and by far the most disappointing. ... More

Peter and Ricky we outstanding to work with. They were friendly and courteous. They responded to calls and texts and took the steps to correct any issues or questions that I had.

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done to it. Thankfully we plan to be here for a few years so I can have the work redone. But yet again, this shouldn't be the case when purchasing a new home. I can't stress enough to be sure to hire your own home inspector through all the phases of your build. I can't imagine what they would've done or not done structurally now knowing what they did and didn't do cosmetically. ... More

We moved from Minnesota to Texas to be nearer to family. The nature of moving across the country was a challenge in itself. While there were some bumps initially with the build process, Pulte kept us well-informed with weekly builder update calls. When we arrived in Texas, Evan and Landon met us at the house and gave us a lot of confidence in the work being done and their attention to detail. They examined the carpet that was installed and had it replaced right away due to some issues. They have continued to be. helpful as we moved in. Overall, the work the builder reps put in was outstanding. The house is wonderful and Pulte made our moving experience as smooth as possible. ... More