Pulte Homes Reviews in San Antonio, TX

I had a salesperson who wasn't honest about things like the fact they submitted permits incorrectly to the city and had to RE submit so it took 5 MONTHS to get permit to build! The first construction manager would also lie and say things were done and I would go by and those things were NOT done then he backtracked and denied telling me these things. FINALLY got a construction manager who was awesome (Austin M) and things went pretty smoothly. Still took 18 months to build what should have taken 6-8 months.

Seems like a good product but don’t close without everything accomplished.

Before buying a Pultle home I went to their website and watched their promotional materials. It featured a lot of people that knew what they were talking about and took pride in their work. This is not what I experienced at all. I experienced lots of fighting to get things done correctly and in the end, there are still a lot of things that look awkward. Walls that look twisted, a roof that has dips in it, ceilings that have boils, creaky floors, unfinished mortar work, and the list goes on. If you ask to get something fixed, they basically do the same bad work over again. I would say if you do buy a Pulte home, take lots of photos and don't let them proceed to the next phase until it's 100% correct, or else you will be on the phone with their warranty department forever to get things fixed correctly, if at all. While my project manager was super receptive to our needs, the people doing the actual work had a "slap things together" work ethic and it shows in the "finished" product. The other issue was our sales person was hard to get a hold of and then that person quit half way through our build. This wasn't communicated to us until months later, which resulted in lack of communication in the build. ... More

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

The quality of the work is great. We love our new home. The punch list was not completed and we are still waiting for some items to be completed after a full 5 weeks.

We love the home we chose. But there are and. Have been several small issues and lack of attention to detail in the construction of our home.

The workmanship was standard and finish was under the standard. Trustworthiness was was ok. Value for the price was ok. Pulte did have some features that I liked. Responsiveness to issues was substandard. We had small issues that needed to be addressed but were never completed. Sad.

I believe Pulte Homes is struggling with a skilled trades labor pool, as well as sufficient job site supervision. While there are a number of things that are flawless with our home, there are also a number of things that continue to be issues that should have been addressed. Pulte Homes presented themselves as craftsman that could provide an upscale home backed by a national brand. When push came to shove, the real answer, from their own mouths, is that they are just a production builder. If you are the type of customer that expects great attention to detail, you will need to be incredibly involved in the build process. Much more than you might believe is necessary, unfortunately. My ratings reflect a mediocre experience. I would caution a friend to be careful, but I also would not tell them to run away. If you decide to work with this builder, take exceptional notes, and make sure to document the agreed-upon actions via email. ... More

This home is beautiful, but since it was still being built upon purchase (we did not build this home), we relied on the sales team to ensure we understood everything about the home. We were told/shown that our yard would be a lot bigger than what it is. The fence was put in seemingly rushed and uneven. The in-home WiFi was a HUGE selling point by the sales team, but 6 weeks later NO ONE knows how to get them to work and now I’m being told it wasn’t part of the “package deal” that the sales team NEVER pointed out. Additionally, upon move in, multiple items that were pointed out during the final walk-through were not fixed. The tile of the home is an absolute pain to maintain and was stained with black marks upon move in, so 8.5 month pregnant me was on my hands and knees with a magic eraser trying to scrub the marks off but they inevitably return since the tile is rough and was not sealed. Overall, again, the home is beautiful, but there should have been more transparency by the sales team overall. ... More

Craftsmanship is acceptable. The tiles look good. The doors and the cabinets are rough. Misalignment and loosen handles are common. The construction manager is awful after closing. He committed to touch up some of the issues while it was extremely difficult to reach out to him. The issues of water pressure, faucets, and a drawer rail are remained to be unsolved.

We like how they draw the room and space but their own loan company no good. The member working so lazy and in professional. Don’t really helping and blaming. We had recorded everything they said while they working. When we closing, construction manager promised to fix stuff, but they take so long and the end they didn’t finished. So make sure you don’t closed until they fix all stuff first l. We didn’t get all fixed even we moved in more than 2 months already. They hiring careless people to build the home. They need to fix a lot small stuff.

Honestly I wouldn’t buy another house in the future from pulte homes . Houses have nice lay out and nice space inside But materials look cheap and takes for ever to get something fix after closing. my yard was done poorly and now it’s my problem no warranty paid extra for landscaping not worth it

Let me start by saying Steve was great and he alone would get all 5 stars however,Pulte Homes would not receive 5 stars from us at all. Changing of staff, lack of communication, trustworthiness was questionable.

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done to it. Thankfully we plan to be here for a few years so I can have the work redone. But yet again, this shouldn't be the case when purchasing a new home. I can't stress enough to be sure to hire your own home inspector through all the phases of your build. I can't imagine what they would've done or not done structurally now knowing what they did and didn't do cosmetically. ... More

I am been having a couple of issues and had to contact multiples times and will be already two month and not been fixed.

We have been in our house for 6 weeks. The craftsmanship is not great and we can see some corners have been cut to get these house completed faster. Our major concern is the lot and grass. I have already called and requested part of my lawn be replaced since the grass never took and is now dead. We argued about the slope in the back and said it would be a problem and it is. They refused to address this issue and ignored my concerns. The carpet is not great and we paid for upgraded material but feel it is still sub par. The sales person did not provide all details of upgrades available and seemed scatter brained during the last few weeks of our build causing confusion for the foreman and our realtor. ... More

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The roof was installed in an amateur fashion, missing caulk on siding, missing or amateur fashion interior caulk, missing door hardware, frame missing hangers (held up by a couple nails), etc. I basically front loaded all Pulte QC by paying inspectors $1,200 over the 12 month period to ensure quality. Even then, not everything was fixed with quality and appearance in mind. Overall, disappointed in the sales process. Once contract was signed and deposit made, I heard very little from Sales. I received upgrade/selection catalogue the day we went to the Design Center, so had very little time to make color/upgrade choices. It also would have been nice to discuss adding irrigation options considering the sod was laid at the end of May, missed opportunity there. I feel like I was being pressured to Close on the house when there were still +\- 38 items left to complete. My construction manager was understanding of the situation, however his manager was expecting me to Close on an incomplete home the next day. This is my second home build so I knew not to be in a hurry and was intentionally not limited by rate locks or having to move out of current place, I can only imagine how bad it is for first time homeowners or folks who have no other option but to Close and hope for the best. Finally, I think the community was short-changed on the amenities. The pool is tiny compared to other neighborhoods, and at $67 a month in HOA, there’s more that could have been done. The large electrical and cable boxes in every front yard is unsightly and makes the neighborhood feel cheap. Those boxes should be placed in backyards or designed with appearance in mind, but save a buck right. Thanks ... More

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

Probably would not buy another Pulte product.

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.

Thought this would be a smooth move in. It was not. House was not complete and promises to fix took too long. Features paid for were not in place and were found at a later time. Some repairs are still needed after a month here.

My review is of pure disappointment! I have been in my home almost 60 days and I have yet to use my master shower. Hot and cold water lines were crossed and here we are today, August 20th and I still do not have a working master shower. Too upset to say anymore.

For the money I could have built me a home to my liking and of greater quality. Location is what got me here.