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Pulte Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Pulte Homes.

Read all 289 verified reviews from homeowners that built a new home with Pulte Homes in the San Antonio area. San Antonio homeowners have rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.6 out of 5 stars in San Antonio Area

289 Reviews in San Antonio Area

Ratings by Category

Overall 3.6

Quality 3.3

Trustworthiness 3.6

Value 3.7

Responsiveness 3.5

Pulte Homes in San Antonio Area

View Homes

Customer Reviews

Responses throughout the entire process were very poor except from our sales rep.

  • Todd V.
  • Verified HomeBuyer
  • April 13, 2022
  • Schertz, TX

Seems like a good product but don’t close without everything accomplished.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Level, Square, and Straight Lines Are Not In Their Vocabulary

  • Anonymous
  • Verified HomeBuyer
  • April 13, 2022
  • BOERNE, TX

Before buying a Pultle home I went to their website and watched their promotional materials. It featured a lot of people that knew what they were talking about and took pride in their work. This is not what I experienced at all. I experienced lots of fighting to get things done correctly and in the end, there are still a lot of things that look awkward. Walls that look twisted, a roof that has dips in it, ceilings that have boils, creaky floors, unfinished mortar work, and the list goes on. If you ask to get something fixed, they basically do the same bad work over again. I would say if you ...

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

The comment: I will deliver you a quality home.

  • Michael D.
  • Verified HomeBuyer
  • January 13, 2022
  • NEW BRAUNFELS, TX

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 2

Closing

  • Michael T.
  • Verified HomeBuyer
  • September 07, 2021
  • Schertz, TX

The quality of the work is great. We love our new home. The punch list was not completed and we are still waiting for some items to be completed after a full 5 weeks.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 2

Pulte Homes - We love the home we chose.

  • Melissa S.
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

We love the home we chose. But there are and. Have been several small issues and lack of attention to detail in the construction of our home.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Almost but not quite there

  • Erasmo S.
  • Verified HomeBuyer
  • October 09, 2019
  • BOERNE, TX

The workmanship was standard and finish was under the standard. Trustworthiness was was ok. Value for the price was ok. Pulte did have some features that I liked. Responsiveness to issues was substandard. We had small issues that needed to be addressed but were never completed. Sad.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Average Experience

  • Anonymous
  • Verified HomeBuyer
  • August 08, 2019
  • San Antonio, TX

I believe Pulte Homes is struggling with a skilled trades labor pool, as well as sufficient job site supervision. While there are a number of things that are flawless with our home, there are also a number of things that continue to be issues that should have been addressed. Pulte Homes presented themselves as craftsman that could provide an upscale home backed by a national brand. When push came to shove, the real answer, from their own mouths, is that they are just a production builder. If you are the type of customer that expects great attention to detail, you will need to be ...

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home and home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, you can always reach us at socialcare@pultegroup.com. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Beautiful home/Mediocre workmanship and responsiveness

  • Laura W.
  • Verified HomeBuyer
  • May 28, 2019
  • SAN ANTONIO, TX

This home is beautiful, but since it was still being built upon purchase (we did not build this home), we relied on the sales team to ensure we understood everything about the home. We were told/shown that our yard would be a lot bigger than what it is. The fence was put in seemingly rushed and uneven. The in-home WiFi was a HUGE selling point by the sales team, but 6 weeks later NO ONE knows how to get them to work and now I’m being told it wasn’t part of the “package deal” that the sales team NEVER pointed out. Additionally, upon move in, multiple items that were pointed out during the ...

Pulte Homes responded:
Thank you for bringing this to our attention. We apologize that you experienced some issues with our sales team and we have shared your feedback with local leadership. We encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Very bad responsiveness after closing

  • Zhenghao Z.
  • Verified HomeBuyer
  • September 26, 2024
  • San Antonio, TX

Craftsmanship is acceptable. The tiles look good. The doors and the cabinets are rough. Misalignment and loosen handles are common. The construction manager is awful after closing. He committed to touch up some of the issues while it was extremely difficult to reach out to him. The issues of water pressure, faucets, and a drawer rail are remained to be unsolved.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

No good experience

  • Phuong L.
  • Verified HomeBuyer
  • August 11, 2024
  • San Antonio, TX

We like how they draw the room and space but their own loan company no good. The member working so lazy and in professional. Don’t really helping and blaming. We had recorded everything they said while they working. When we closing, construction manager promised to fix stuff, but they take so long and the end they didn’t finished. So make sure you don’t closed until they fix all stuff first l. We didn’t get all fixed even we moved in more than 2 months already. They hiring careless people to build the home. They need to fix a lot small stuff.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

No highlights sorry

  • Anonymous
  • Verified HomeBuyer
  • June 01, 2024
  • San Antonio, TX

Honestly I wouldn’t buy another house in the future from pulte homes . Houses have nice lay out and nice space inside But materials look cheap and takes for ever to get something fix after closing. my yard was done poorly and now it’s my problem no warranty paid extra for landscaping not worth it

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Steve at Pulte 5 Stars

  • Norman Y.
  • Verified HomeBuyer
  • July 06, 2023
  • San Antonio, TX

Let me start by saying Steve was great and he alone would get all 5 stars however,Pulte Homes would not receive 5 stars from us at all. Changing of staff, lack of communication, trustworthiness was questionable.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Pulte Homes - Process started off great but there was poor communication regarding

  • Joanna A.
  • Verified HomeBuyer
  • February 09, 2022
  • Schertz, TX

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Pulte Homes - If what you are looking for is quality work with a builder who

  • Joshua M.
  • Verified HomeBuyer
  • July 28, 2021
  • San Antonio, TX

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

I am still waiting for things to be done

  • Yuly C.
  • Verified HomeBuyer
  • February 18, 2020
  • NEW BRAUNFELS, TX

I am been having a couple of issues and had to contact multiples times and will be already two month and not been fixed.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Pulte who?

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • San Antonio, TX

We have been in our house for 6 weeks. The craftsmanship is not great and we can see some corners have been cut to get these house completed faster. Our major concern is the lot and grass. I have already called and requested part of my lawn be replaced since the grass never took and is now dead. We argued about the slope in the back and said it would be a problem and it is. They refused to address this issue and ignored my concerns. The carpet is not great and we paid for upgraded material but feel it is still sub par. The sales person did not provide all details of upgrades available ...

Pulte Homes responded:
We are disappointed to hear that your concerns have not been addressed. Our team would like to look into this situation. If you could email socialcare@pultegroup.com we would greatly appreciate it. ^Abby

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 1

Typical builder, you need time, patience, no rush.

  • Anonymous
  • Verified HomeBuyer
  • July 04, 2023
  • San Antonio, TX

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Several issues with house not yet addressed

  • Jairo M.
  • Verified HomeBuyer
  • February 02, 2023
  • San Antonio, TX

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Pulte Homes - Probably would not buy another Pulte product.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2022
  • BOERNE, TX

Probably would not buy another Pulte product.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

You pay a high price with low quality homes

  • Anonymous
  • Verified HomeBuyer
  • November 03, 2021
  • BOERNE, TX

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Comanche 2020

  • Jorge L.
  • Verified HomeBuyer
  • September 08, 2020
  • SAN ANTONIO, TX

Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Schertz, TX

Thought this would be a smooth move in. It was not. House was not complete and promises to fix took too long. Features paid for were not in place and were found at a later time. Some repairs are still needed after a month here.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Disappointed

  • Michelle R.
  • Verified HomeBuyer
  • August 20, 2020
  • San Antonio, TX

My review is of pure disappointment! I have been in my home almost 60 days and I have yet to use my master shower. Hot and cold water lines were crossed and here we are today, August 20th and I still do not have a working master shower. Too upset to say anymore.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Track home

  • Olga G.
  • Verified HomeBuyer
  • February 11, 2020
  • SAN ANTONIO, TX

For the money I could have built me a home to my liking and of greater quality. Location is what got me here.

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 5

Unfortunately disappointed

  • Denise Y.
  • Verified HomeBuyer
  • January 15, 2020
  • BOERNE, TX

Though we are finally getting things addressed, it has taken 2 months, and numerous complaints to regional management. Our sales person, Ellen, has always been upfront and responsive. But we know there is only so much she can do.

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1