Pulte Homes Reviews in San Antonio, TX

Though we are finally getting things addressed, it has taken 2 months, and numerous complaints to regional management. Our sales person, Ellen, has always been upfront and responsive. But we know there is only so much she can do.

Poor quality in the house.

Started off with a good experience, overall excitement and eagerness to move in. The neighborhood was oversold too quickly and then the delays started. Understandable for weather delays and supply shortages (who could’ve predicted the market and wood supply issue) what wasn’t understandable was the lack of communication and the excuses we ran into. For any issues or potential issues we brought up, we were told “it’s up to code” for delays we were told “you should’ve expected delays” on our walkthrough before closing-2 days before closing, we still did not have power to the house or AC- all things our neighbors had prior to 2 days from closing. The day of closing we did a walk through to mark where paint needed to be touched up and other issues. This should’ve been done prior to the day of closing 2 hours before closing. The house hadn’t been cleaned and the paint touch ups left paint on the tile floors and some on the carpet. Things were over looked and the home wasn’t cleaned other than vacuumed, prior to us moving in etc. We love the floor plan, but not the final product handed over to us. This is our 3rd Pulte group build- and by far the most disappointing. ... More

There are many high spot on wall and the ceilings where drywall was not finished for a high quality home. Trim finishing was poorly completed and caulking was used to hide some of the poor craftsmanship completed. A report was generated on 6/5/23 and I have not spoken to a Customer Care Manager as of 6/29/23. Wall and ceiling imperfection was noted on the walk through prior to closing.

Buying process was a hassle - closing date was moved several times without anyone contacting us, buyers. Ordered inspection, it discovered lots of issues with build. Nobody took it seriously although report was shared with builder. Construction manager couldn’t care less. Had to order 2nd and 3rd follow up inspections. They produced somewhat acceptable at closing date. Issues discovered after closing. Overall, not at all impressed with quality - not a single straight line with corners, sloppy workmanship all around the house - very disappointing. Impression was that construction crew didn’t care at all. Warranty issues not addressed or addressed poorly and not in timely manner. Several warranty requests are still pending and it doesn’t look like someone is going to action on them. Have to do lots of small repair things ourselves like regrout master shower floor as there were holes left where water escaled through holes in grout, caulk, touch up paint. ... More

A multitude of problems during the building process due to faulty, below standard construction. Pulte failed to hold their sub contractors responsible to fix major issues in our home and two months after closing we are facing major renovation work in our home to fix the problems. We have little faith that everything will ever be fixed properly. We were lied to multiple times about issues we brought up before closing with promises that these issues would work themselves out or they would be fixed. We thought the stress of this build would be over after closing, but I believe the worst is still to come. ... More

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

11 months to build. Was told 8-9 months. The quality of the workmanship is horrible. Closed a month ago and still have outstanding items inside and outside that have not been provided or fixed as promised

In my opinion PULTE it´s a great home builder

Build process is ok. Putle mortgage never replies . Loan officer never replies and did not lock In rate on time. Home quality is very poor. Carpets have paint and now needs to be replaced at home owner cost. All handles and equipment have paint. No repair done after creating ticket

Although Pulte has been responsive to addressing the numerous issues I have had with my home there are two big problems. First a lot of my time was wasted in getting issues resolved. Second numerous other small annoyances remain but I’m to exhausted to deal with them. I would never buy a Pulte home again. Life is to short.

Very difficult to get a hold of someone to fix issues under warranty

Unfortunately our excitement to move into our new home was quickly replaced with regret. This is the second house we have had built new and this one looks and feels like it was rushed to completion with little to no attention to detail. Our cabinets were not level, the handles were not even close to even, the trim and paint were both very sloppy, the stonework was falling apart (literally stone falling off), there was/is paint and stain on the carpet and tile, the yard wasn’t flattened before the sod was laid, the list goes on. They are currently working with us to get all of these items fixed, looking back we would not have closed until everything was fixed. The cost of the house does not match with the finished product. ... More

The whole process took too long and communication was an issue all through the process. Issues were never communicated as highlighted from the beginning and all the building stages meetings were not scheduled as prescribed in the building process. Numerous errors were discussed at the end of the process. Lastly, the lawn was not properly down. There are multiple pot holes that collect water when it rains.

The amount of mistakes that had to be redone and corrected was astronomical. It was the norm for things to get done two or three times before they were done in an acceptable manner. And even this wouldn't have happened without us insisting. We noticed workers of all ages and even children and woman doing work. No wonder the exterior paint was a mess, and sloppy work observed. Even after moving in, the stove doesn't work, we have had electrical issues, the front door has been oredered incorrectly twice (still waiting a month later to see if it comes in right on the third try), etc. Part of the problem is just lack of skilled workers, and lack of oversight. I believe Pulte wants to build a quality product, but they are struggling to do so under the post-covid circumstances. ... More

House was completed 6 months behind schedule and everything was rushed to completion. House wasn’t thoroughly cleaned at closing, and the builders had to come back after closing to repair areas that were lacking.

Buyer Beware! If you ever purchase a model home make sure the price you are paying is for a house that is "as is". We bought a model home in Vista Bella in San Antonio, TX and the builder did their best to avoid bringing the home up to new home specifications. Although the new home contract said the home included window screens, during the last days prior to closing they stated they couldn't and wouldn't be including window screens. Because we were ready to move into our new home we signed and addendum, however it still wasn't professional to decline to include window screens with a home. There we also other small issues. Although, overall the home is beautiful and we think we will be happy, make sure you negotiate a very good price for model homes because they will try to change the terms of the contract mid-stream. ... More

Reference the feedback I submitted back in August...very unpleasant experience dealing with the sales team and the lending team.

This is our first time buying a Pulte Home, we've owned a DR Horton home. Pulte did offer everything that we were looking for in a home, which was the reason why we went with Pulte. But Pulte lacks that eye for detail in the workmanship of their homes. Poor caulking technique throughout the home, grout on the tile that was not cleaned up before we moved in, lack of detail in their sheet rock cutting. Follow up is poor to get the work completed. Would I purchase another Pulte home in the future if given an opportunity...probably not.

There have been a few issues with Pulte. The first day we moved in the AC was not working; the water heater was not working correctly for the whole month of June and almost halfway through July. The plumber came out anywhere from 5-7 times and finally got it fixed. The master bath faucet, when running the water the water splatter out. The oven was not preheating like it should. Pulte sent someone out and they informed us that the oven was good but that the electrical wiring was not hooked up correctly. So then an electrician was sent and they fixed the problem. However, in the process of the oven being fixed it was discovered that the microwave/oven was put in crooked and was being held evenly by a piece of wood. I feel these issues shouldn’t have been issues especially with us barely moving in on 5/31/24. ... More

Would look at other builders next time. Sales person left company during sale and no one informed me. Very poor communication.

Home wasn't completed during the timeframe given, and there was never any communication from Pulte unless I initiated it. Excuses were the norm during the process, and even after I'm still waiting on things to be resolved!

Unsure if all builders are the same but Pulte does not share plans and designs and quality is lacking so, be ready for surprises and oopsies. The irrigation system zones are set up in a way that does not make sense, the sod was set on top of rocks, weed and construction debris. The yard is dramatically uneven. The floor tile is not flat and the wall tile on the backsplash and the showers is worse. It is difficult to trust the brand and when they don't share tests for energy star compliance, blue prints and other plans like the irrigation system layout makes me wonder if they don't share so we as owners have it more difficult to check the quality of their work. ... More