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Pulte Homes Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About Pulte Homes.

Read all 315 verified reviews from homeowners that built a new home with Pulte Homes in the San Antonio area. San Antonio homeowners have rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.6 out of 5 stars in San Antonio Area

315 Reviews in San Antonio Area

Ratings by Category

Overall 3.6

Quality 3.4

Trustworthiness 3.6

Responsiveness 3.6

Pulte Homes in San Antonio Area

View Homes

Customer Reviews

Unreliable and poor attention to detail.

  • Taylor T.
  • Verified HomeBuyer
  • December 01, 2020
  • San Antonio, TX

Do not close on your house until you have had several “final” walkthroughs. I have been in my house a month now, and every day I am finding a new issue. They cut corners, their attention detail is horrible, the craftsmanship for every aspect of my house is subpar. I was told to expect the quality work done on the mode home, what I received is far from that. I wish I never would have closed on the home with Pulte. I would recommend anyone looking at purchasing a new Pulte home to look around at other builders first. If you decide to go with Pulte, I would recommend you do as many walkthroughs ...

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more so we can escalate this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Pulte Homes - We are very happy about buying our new home with Pulte.

  • Rolando R.
  • Verified HomeBuyer
  • December 01, 2020
  • SAN ANTONIO, TX

We are very happy about buying our new home with Pulte. They delivered a top quality home with great customer service in every step of the buying process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Tyler the construction manager is very responsive and accommodating.

  • Alexander B.
  • Verified HomeBuyer
  • December 01, 2020
  • SCHERTZ, TX

Tyler the construction manager is very responsive and accommodating. Also, the issue for clogged toilet has been addressed promptly.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

May be difficult for out of town buyers

  • Kevin D.
  • Verified HomeBuyer
  • December 01, 2020
  • SAN ANTONIO, TX

We love our home and are exceptionally pleased with it. There have been a few issues, but between the project manager and warranty consultant, things get fixed pretty quickly. The difficult part of the home building/buying is we lived in VA while the home was in TX. Until the last 2 months, it was difficult to get updates on the home. The final project manager was the best in keeping us informed.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

I was not apart of building process but I fell in love when I first saw this home.

  • Yolanda C.
  • Verified HomeBuyer
  • December 01, 2020
  • San Antonio, TX

My experience was great. From the initial walk thru to the last walk thru, anything that I saw that needed attention got it immediately. Overall, a great experience.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Everyone was willing to answer any question I had, as a new home

  • Amanda C.
  • Verified HomeBuyer
  • November 10, 2020
  • NEW BRAUNFELS, TX

Everyone was willing to answer any question I had, as a new home owner this wa are ally important to me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

PM always came by to answer my questions

  • Maurice R.
  • Verified HomeBuyer
  • October 30, 2020
  • Schertz, TX

Would have gave them a 5 but they was in such a rush to meet their deadline that I had to keep asking questions about the same problems items I wanted fix. PM was patient with me but I just feel like the whole build was rushed.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Good overall experience with the purchase

  • Jonathan M.
  • Verified HomeBuyer
  • October 30, 2020
  • SCHERTZ, TX

Good overall experience with the purchase

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Great sales and community manager but home was unfinished

  • Erik C.
  • Verified HomeBuyer
  • October 28, 2020
  • San Antonio, TX

When we moved it the home is beautiful but there were Significant amount of unfinished cabinet trees and paint areas for a home that is valued at $450,000 I would expect it to be almost perfect. I think there was a lot of opportunities to finish the home but it seemed very rushed I still love the layout and the home itself but we are still waiting for some of the Cabinets and baseboards cabinets and baseboards to be finished. At the end of the day there were a lot of small things that were missed and those are usually the biggest.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - All of the staff that work for Pulte were very good at what they

  • Victor A.
  • Verified HomeBuyer
  • October 28, 2020
  • NEW BRAUNFELS, TX

All of the staff that work for Pulte were very good at what they do and were very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible.

  • Amber L.
  • Verified HomeBuyer
  • October 27, 2020
  • SAN ANTONIO, TX

I loved my sales guy. The rest has been awful. I am looking into filing a lawsuit.

Pulte Homes responded:
While we are pleased that you had a good experience with our sales team, we are incredibly disappointed that the rest of your experience did not meet your expectations. We would like to learn more so we can address this situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 3

Home Value

  • Dan O.
  • Verified HomeBuyer
  • October 22, 2020
  • NEW BRAUNFELS, TX

Our Pulte was well built from the foundation to the roof. Disappointed in the quality of the lawn that was installed. Too many weeds in the lawn from day one. They have added some top soil due the uneveness of the lawn. I'm working tosolve the crab grass problem but feel Pulte should provide a better quality of grass.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pulte Homes - the house is very well built with every detail very well finished,

  • Juan A.
  • Verified HomeBuyer
  • October 20, 2020
  • BOERNE, TX

the house is very well built with every detail very well finished, my family and I love the neighborhood the neighbors are very friendly . only one detail that I did not like was that the house was not cleaned before closing ,it was very dirty with a lot dust and one of the bathroom was extremely dirty the windows full of dirt .I talk to the representative she says they hired a company to clean the house, I do not think they did the work ., I had to hire staff to clean the house ,I couldn't let my daughters play in a dirty house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great sales and PM, poor subs and finish work

  • Kyle Y.
  • Verified HomeBuyer
  • October 20, 2020
  • BOERNE, TX

We had great success working with Ellen in sales and Peter as the PM. We are very happy with them and their attention to our concerns and questions. We continue to be frustrated with the paint, texture, tile, door, electrical, appliance, etc.. work the subcontractors completed too quickly and with poor effort and attention to simple detail.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Poor quality workmanship, material and responsiveness

  • Susanto N.
  • Verified HomeBuyer
  • September 16, 2020
  • San Antonio, TX

Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.

Pulte Homes responded:
We are so sorry to hear that you have had a disappointing experience and are dealing with unresolved concerns. We would like to look into this situation further and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Loved it

  • Santhoshkumar S.
  • Verified HomeBuyer
  • September 15, 2020
  • San Antonio, TX

Built the home as mentioned during the initial meeting. Built with nice materials and followed all the standards. Couple of small findings here and there but those are negligible. Overall had good experiences with pulte and definitely recommend to friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

First Home

  • Anonymous
  • Verified HomeBuyer
  • September 15, 2020
  • SAN ANTONIO, TX

It was a wonderful home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great Field Manager

  • Joshua M.
  • Verified HomeBuyer
  • September 09, 2020
  • San Antonio, TX

Field manager was very responsive to concerns. Build quality is not what I would expect for a $350,000 house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Great Home!

  • Hector M.
  • Verified HomeBuyer
  • September 09, 2020
  • SCHERTZ, TX

Enjoyed working with Pulte Homes staff; great home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Comanche 2020

  • Jorge L.
  • Verified HomeBuyer
  • September 08, 2020
  • SAN ANTONIO, TX

Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Schertz, TX

Thought this would be a smooth move in. It was not. House was not complete and promises to fix took too long. Features paid for were not in place and were found at a later time. Some repairs are still needed after a month here.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

Pulte Homes - Wonderful experience, we are so in love with our new home!

  • Lauren L.
  • Verified HomeBuyer
  • September 08, 2020
  • BOERNE, TX

Wonderful experience, we are so in love with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great sales, builders and finance team.

  • Eva A.
  • Verified HomeBuyer
  • September 01, 2020
  • Schertz, TX

Great sales, builders and finance team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home!

  • Timothy W.
  • Verified HomeBuyer
  • August 25, 2020
  • Schertz, TX

I have been talking with and working with Pulte homes for over 2 years, Waiting for the plot to open, then waiting for the house to be built. The home structure is really well built, and they are really responsive to inquiries and to issues with the new house build. Ive been in my new house for about 2 months and I'm loving it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte home San Antonio

  • Freddy C.
  • Verified HomeBuyer
  • August 25, 2020
  • SAN ANTONIO, TX

Hi we are happy with our second pulte home we buy. Only thing is that we were told things were going to get done landscaping wise and fixing some outside issues and we haven’t had luck doing this little things.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2