Pulte Homes Reviews in San Antonio, TX

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

Probably would not buy another Pulte product.

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.

Thought this would be a smooth move in. It was not. House was not complete and promises to fix took too long. Features paid for were not in place and were found at a later time. Some repairs are still needed after a month here.

My review is of pure disappointment! I have been in my home almost 60 days and I have yet to use my master shower. Hot and cold water lines were crossed and here we are today, August 20th and I still do not have a working master shower. Too upset to say anymore.

For the money I could have built me a home to my liking and of greater quality. Location is what got me here.

Though we are finally getting things addressed, it has taken 2 months, and numerous complaints to regional management. Our sales person, Ellen, has always been upfront and responsive. But we know there is only so much she can do.

Poor quality in the house.

Started off with a good experience, overall excitement and eagerness to move in. The neighborhood was oversold too quickly and then the delays started. Understandable for weather delays and supply shortages (who could’ve predicted the market and wood supply issue) what wasn’t understandable was the lack of communication and the excuses we ran into. For any issues or potential issues we brought up, we were told “it’s up to code” for delays we were told “you should’ve expected delays” on our walkthrough before closing-2 days before closing, we still did not have power to the house or AC- all things our neighbors had prior to 2 days from closing. The day of closing we did a walk through to mark where paint needed to be touched up and other issues. This should’ve been done prior to the day of closing 2 hours before closing. The house hadn’t been cleaned and the paint touch ups left paint on the tile floors and some on the carpet. Things were over looked and the home wasn’t cleaned other than vacuumed, prior to us moving in etc. We love the floor plan, but not the final product handed over to us. This is our 3rd Pulte group build- and by far the most disappointing. ... More

There are many high spot on wall and the ceilings where drywall was not finished for a high quality home. Trim finishing was poorly completed and caulking was used to hide some of the poor craftsmanship completed. A report was generated on 6/5/23 and I have not spoken to a Customer Care Manager as of 6/29/23. Wall and ceiling imperfection was noted on the walk through prior to closing.

Buying process was a hassle - closing date was moved several times without anyone contacting us, buyers. Ordered inspection, it discovered lots of issues with build. Nobody took it seriously although report was shared with builder. Construction manager couldn’t care less. Had to order 2nd and 3rd follow up inspections. They produced somewhat acceptable at closing date. Issues discovered after closing. Overall, not at all impressed with quality - not a single straight line with corners, sloppy workmanship all around the house - very disappointing. Impression was that construction crew didn’t care at all. Warranty issues not addressed or addressed poorly and not in timely manner. Several warranty requests are still pending and it doesn’t look like someone is going to action on them. Have to do lots of small repair things ourselves like regrout master shower floor as there were holes left where water escaled through holes in grout, caulk, touch up paint. ... More

A multitude of problems during the building process due to faulty, below standard construction. Pulte failed to hold their sub contractors responsible to fix major issues in our home and two months after closing we are facing major renovation work in our home to fix the problems. We have little faith that everything will ever be fixed properly. We were lied to multiple times about issues we brought up before closing with promises that these issues would work themselves out or they would be fixed. We thought the stress of this build would be over after closing, but I believe the worst is still to come. ... More

The quality of the paint job, materials, bathrooms and just about everything was done sloppy. It’s sad because of the price we paid for the home. Then the gate at the entrance has been broken for months now.

I love my home I think it’s very beautiful. Minor and some major concerns after only a few months living here. Construction was fast; however with speed they lacked attention to DETAIL. Half my electrical outlets throughout the house don’t work. Finding trash in the walls and outlets. Prepare to not have grass on closing date!

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

11 months to build. Was told 8-9 months. The quality of the workmanship is horrible. Closed a month ago and still have outstanding items inside and outside that have not been provided or fixed as promised

In my opinion PULTE it´s a great home builder

Build process is ok. Putle mortgage never replies . Loan officer never replies and did not lock In rate on time. Home quality is very poor. Carpets have paint and now needs to be replaced at home owner cost. All handles and equipment have paint. No repair done after creating ticket

Although Pulte has been responsive to addressing the numerous issues I have had with my home there are two big problems. First a lot of my time was wasted in getting issues resolved. Second numerous other small annoyances remain but I’m to exhausted to deal with them. I would never buy a Pulte home again. Life is to short.

Very difficult to get a hold of someone to fix issues under warranty

Unfortunately our excitement to move into our new home was quickly replaced with regret. This is the second house we have had built new and this one looks and feels like it was rushed to completion with little to no attention to detail. Our cabinets were not level, the handles were not even close to even, the trim and paint were both very sloppy, the stonework was falling apart (literally stone falling off), there was/is paint and stain on the carpet and tile, the yard wasn’t flattened before the sod was laid, the list goes on. They are currently working with us to get all of these items fixed, looking back we would not have closed until everything was fixed. The cost of the house does not match with the finished product. ... More

The whole process took too long and communication was an issue all through the process. Issues were never communicated as highlighted from the beginning and all the building stages meetings were not scheduled as prescribed in the building process. Numerous errors were discussed at the end of the process. Lastly, the lawn was not properly down. There are multiple pot holes that collect water when it rains.

The amount of mistakes that had to be redone and corrected was astronomical. It was the norm for things to get done two or three times before they were done in an acceptable manner. And even this wouldn't have happened without us insisting. We noticed workers of all ages and even children and woman doing work. No wonder the exterior paint was a mess, and sloppy work observed. Even after moving in, the stove doesn't work, we have had electrical issues, the front door has been oredered incorrectly twice (still waiting a month later to see if it comes in right on the third try), etc. Part of the problem is just lack of skilled workers, and lack of oversight. I believe Pulte wants to build a quality product, but they are struggling to do so under the post-covid circumstances. ... More