Pulte Homes Reviews in Washington, VA

I really like the modern look of the house. The craftsmanship is really poor. Some materials are very cheap. Sales representatives are very good and response to your queries. Expected more valued materials from Big group like Pulte.

Pulte’s painter vendor did a horrible job. It’s obvious that the painter vendor only used 1 coat of paint on the walls, doors, and trim. At this price point, Pulte needs to provide more oversight of its painter vendor.

I like my new home, however I would expect a lot more of the home to be cleaner when getting and building a new home.

We purchased one of the last condos in Crown East - Gaithersburg. The communication within Pulte departments was terrible. Many times, we were left to fend for ourselves working with the various depts (Mortgage, Construction, Sales and now Warranty. We have built 3 other homes in our past and none were as non-responsive as Pulte. One last comment that explains their lack of coordination. This request for our opinion states that we purchased an MPDU home. That is incorrect, we actually purchased a full priced Condo. Hopefully their records don't show this.

Bottom Line: If you buy a Pulte home do not close/sign until your problems are resolved because they will not care once the papers are signed. Building workmanship /quality came with many issues that were pushed off and required multiple trips by the construction team to fix simple items that should have been caught by the builder before we arrived. We were accepting that things are busy and that it may take some time to get people over to fix things but now we are a month in and still having issues getting these initial problems addressed. This lack of quality control on items that were visible obvious to someone who has no background in home building and buying a first home only leads to more questions on what is wrong with things I cannot see. I will say Ben and the sales staff were absolutely wonderful to work with. Ben was responsive from the moment we walked through closing. Ben was honest and trustworthy. When we had issues with the building team that were not being addressed, Ben was always there to help and ensure questions got answers. We would love to work with him again in the future. ... More

Everything about this experience was, “just ok.” This is not to take away from any of the persons involved in the process. We never had a bad experience with a single person involved in this transaction. However, from the choices in the design center to truly shoddy work throughout the home. There is still a hole in the concrete near the foundation of our home. There are patches of compound that were not properly sanded or painted over. Nails sticking out of cabinets and floor boards that we can easily snag ourselves with. For the amount of money paid to this company, I would expect far more attention to detail and craftsmanship. In no uncertain terms, I would never recommend buying a Pulte home. I feel bad for your employees—they have customer service down! But when it comes to customer satisfaction, does not even begin to meet my standards. ... More

David, who ended up running the project on the ground in the final months, was first rate. His predecessor was not.

Upon moving in I'm not thrilled about the quality of materials and finishes of my townhome.

Was very good

We have been moved in since March 23rd and have had issue after issue that has gone unresolved. Pulte hasn’t sent us any help besides a few emails. In my opinion we shouldn’t even be paying the mortgage if none of our warranty or services are not being upheld.

Pulte is refusing to address poor insulation in the home that is resulting in excessive heat in the loft and extreme noise from the road behind my home even though I was required to pay for upgraded windows and insulation. They also refused to address high radon levels in my home which is a known problem in the entire development.

I purchased an unit from Pulte Homes and was shocked at the lack of value. The unit came with no microwave, washer, or dryer—basic appliances you’d expect to be included. The paint job was sloppy, materials look and feel like the cheapest options available, and the overall construction quality is poor. The parking garage is another major disappointment. The space is so small that even a small car can barely fit, making it essentially unusable. If I could go back, I would have researched more and inspected every detail before signing. Buyers should be aware that “brand new” doesn’t always mean quality with Pulte Homes. ... More

have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.

Pulte Homes does not do what they say they will. Sales Staff (Mark) is dishonest and not transparent about lot release dates, pricing or timelines. The Construction Staff (Robbie) deflects and places the blame on the sub-contractors. Which is silly considering Pulte Homes is ultimately responsible and pays the sub-contractors. They have not been responsive to the 12 month warranty items. Customer Care Team (Mariah) does not respond to service requests. If you have any other option choose them. You will not get what you pay for from Pulte Homes and their customer service is atrocious.

Not happy with the finish product, Some workmanship was very poor.

While we love the house and the neighborhood, the process of getting here was terrible and we will never go through Pulte again. You have to stay on top of them on every little thing and not trust them to do what they say. Get everything in writing, check every option you pick for your home, follow up on the price of everything because they will get so much wrong and will try to overcharge every chance they get. Be aware that their mortgage options through Pulte are very invasive and will require more financial paperwork and hoops to jump through than a regular bank will, although the extra money off the price of the house can be a nice incentive. Be prepared to stay on top of your project manager while the house is being built as well to ensure work is being completed correctly. Our project manager made the process very stressful as he tried to get out of redoing work his team did incorrectly and when he was rated poorly on the Pulte survey, he sent us an angry text afterwards about his survey score even though it was a very negative experience with him and the survey results reflected that. All that said, we've had to use the Pulte warranty on a few things (because of our terrible project manager) and the warranty team has been very responsive and helpful. Overall, the end product is great but we would never go through a building process like this again. ... More

Would not purchase from Pulte again. Communication and transparency are lacking.

the qualitiey of the sink is poor,

Quality issues with vinyl siding, and CMC management is a disaster.

Pulte Mortgage could’ve been more transparent in getting best rate instead of waiting until the last minute leaving no room to lock the rate. Project Manager, Justin was awesome. He kept to his word and made sure we were comfortable with the quality. He continued to answer calls after closing.

Quality of workmanship is very poor, I expected a little better quality for almost a million dollar home. Just moved to new house a month ago and already noticed a lot of issues.

Someone has been living in My model unit there was clothes in dryers and various other items. Dryer didn't work It to 2 months to get in directory and the package concierge

The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.

Pros: - Appearance and layout of home - Sales staff and build manager are responsive, informative and easy to work with - Base selection options (appliances, cabinets, flooring etc) were generally all decent quality - Builder's mortgage was competitive and great to work with (always shop around other loan estimates) Cons: - Horrendous impact sound insulation. If you have neighbors, especially upstairs/downstairs you WILL hear every footstep, door opening and cabinet closing they do. I can't emphasize enough how poor the sound insulation is, I would be more than happy to pay a higher sales price to have the home properly insulated. But they did not use the best sound materials or poorly designed on one of the most important factors of a home - The finish on fixtures/moldings are starting to crack everywhere after just 3 months. They do offer a one-time touch up that is recommended to wait until the 11th month to use but we'll see if they are willing to fix up the entire house Additional comments: - Warranty requests take time, from responses to scheduling a service visit to repairs can take easily over a month. The warranty staff are nice to work with. They can be a bit stingy on what they repair but continue to stay on them, take pictures and use the warranty service you paid for to the full extent ... More

Poor quality esthetics Won’t recommend