Pulte Homes Reviews in Washington, VA

Sales agent was great and helpful but after moving in there were many quality issues to the home. Ceiling seam was wrong so my ceiling bubbled up and when they came to fix it they left a dent/hole on the wood floor. Our wifi upgrade took forever to get done. vintage took over a month to get someone out to install WAPs and when they came out the installer did not even know why he was there and did not have the right things. sometimes the lights take awhile to turn on after the switch has been flipped and our shower rods have randomly fallen off in two bathrooms when nothing is even being hanged on them. the pavement on the driveway and road turning in is super uneven and has pot holes. the loft door is not sealed properly and when it’s windy the wind can be felt and heard whistling in. ... More

Take too much time to respond and too many repairs after closing

Pulte was 100% communicative and responsive during the home buying process. AFTER I moved into the home, there were a few issues that needed to be taken care of - one of which that was promised during the final walk thru - that still has yet to be delivered. Constant calls to the community customer representatives for repairs on items is turning out to be a nightmare and quite frankly is a huge disappointment. I've had to request several service request on the SAME issue. The assigned customer service representative does not follow up nor returns calls nor emails. I've made a huge monetary investment in purchasing this home and I'm sad to see such a quality builder be represented by employees that don't abide by the Pulte Guarantee. ... More

We've bought his house based on its location and the fact that it is a new construction. Design of house is fine, used every inches of the space to be useful and functional. We have problems with workmanship and quality control of the builder after their contractors finished the work. We've had so many electrical problems and still finding out more each week. Most of all, our house is literally next to the road. The noise we have in bedrooms are terrible. When we've met with project managers, he was showing how the noises are greatly reduced in their homes with special windows in model homes. They failed to mention that our home "didn't qualify" to have those windows until we've moved in and noticed the such. Pulte informs me that those windows were only for the few homes on Brock road. The road next us "doesn't have much traffic or high speed limit". It is so loud and feels like sleeping on the sidewalk at times. You've thought that over .1.3 million dollar home would get you a quiet home. We have a middle and high school children and we are worried that they can't focus or get restful sleep due to the noise from the street. It will definitely affect on their academic and athletic performances. We've spoken to other home owners in the neighborhood and they all have similar issues as well. Also I am still waiting on a simple part for my AC unit to reduce the noise. Pulte home warranty service provides pretty good job with responding to the issues. But why does't Pulte build a better quality homes in the beginning and do the less warranty services? ... More

I am happy with my home as is but unfortunately they still haven’t come back to make repairs after 3 months. Overall, they seem to be a little bit careless when it comes to your carpet — found splotches of paint here and there. You can also feel that they put carpet down without ensuring there was nothing underneath it — i feel small bumps here and there. Also the wood/laminate flooring when I did my first walk-through was perfect week before closing. After closing I come back to find it was damaged and something they had to order and replace. After 3 mos. They still haven’t replaced it. Another note: I marked up what needed to be fixed and came back to see that 70% of what I needed fixed was resolved. The other 30% are lingering on. The doors were rough and not sanded properly along the edges which is a hazard to young children. New builds what have you but they could be a bit more intentional and careful. My shelves have a layer of paint on them as it seems they put them in and then proceeded to paint the walls after. Leaves white marks on my clothes is how I discovered. Wasn’t able to remove it to a satisfactory degree. Still rough to touch. Overall, I believe it’s a case of overpromise, and under deliver. Great people on the ground and I believe they have good intentions but I just need them to deliver as promised. Overall product quality is great but the nuances, while they aren’t déterrants, have been annoying at best. ... More

My overall buying experience was great. Brigitte from the Sales Office was very helpful and responsive. Bobby the Construction Manager was also great and helpful. However, the Mortgage team was not as pleasant in dealing with, particularly the loan processor. I was reminded about the need to show a lease agreement for my other property two days before closing, which created a lot of stress to find a renter on short notice. It was not clear how the 20k incentive was applied. Plus, the loan estimate from Pulte Mortgage looked very different from the loan estimate from PGP Title, which created a bit of confusion as what was covered by the 20k or if indeed I got a 20k credit at all from Pulte. ... More

slow response of repair after closing, no HOA trasnfer to management yet

Definitely rushed it at the end and you do not get what you paid for here. Poor craftsmanship from the beginning and will require a lot of work to fix on the latter end. Pay attention to all the details before closing and if you can, pick better material. Otherwise, the builder will use cheap material. Glad there is a warranty to get these addressed. Will have to see how far it goes in the repairs post installation/closing.

Need to improve repressiveness on issues that are still outstanding from the final walk thru. They were marked but never were completed our fixed.

Small details that matter like painting job done in the doors, the installation of the material in the bathrooms, the refrigerator door dented, the finishes in the balcony (terrace) demonstrate lack of detail orientation or care for final output and are not aligned with the price paid for the upgrades. Since I still have to follow up with the community manager I can not in all fairness give any rating to trustworthiness since I am waiting to see if the company follows through with the promise to complete the work in question.... please consider trustworthiness as my believe that they have every intention to honor their word and will follow up. ... More

The plan and the layout of the home is one of the best in the market. However, the quality control of the execution wasn’t upto the standard you’d expect in an expensive home such as this. Tthere were several issues identified during the final walk through that the closing had to be pushed by a couple of days. So many minor issues with paining, drywall, flooring, caulking etc. had to be attended to during the first few days after moving.

We’re enjoying our new home! We had issues with Pulte Mortgage, but we thank God we eventually settled!

Process is extremely cumbersome. Pulte takes longer than advertised times for each phase of loan approval. Constantly asking for same documents all the time (pay stubs, bank statements, etc.)

The sales department seemed as though you (the customer) were bothering them when you were trying to review and purchase the home. It was like they did not want to sell you the home. However, once I purchased the home, the General Contractor Manager and the Customer Service Manager were extremely helpful, and responsive.

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.

Rated quality and value 3 stars from a LUXURY living point of view as marketed. Materials were average ni quality even after upgrade and designed did not take advantage of the space - literally have hole from ceiling to countertop in kitchen cabinets

Great post purchase service. Pulte mortgage 1/5 stars

The garage door is way too loud and obnoxious when opening/closing. The fact that it sounds and feels like a mini earthquake from the primary bedroom is crazy.

Build manager and finishing manager we’re good. Subs needed to be better managed and blatant issues could have been fixed without me stating them. Door frame, island, cabinets, and deck were clearly not up to par and the ground out back wasn’t graded correctly to disburse water. I understand you need to make money cause this isn’t non profit and I would just ask to do the right thing and not see if I as the homeowner would catch it so it would need to be fixed. I had to escalate things cause boots on the ground were not empowered or motivated. Mortgage process was a challenge due to lack of knowledge by the processor. I would build with Pulte again but my recommendation is when you see something not up to par just get it fixed and not see if the consumer catches the problem. Didn’t exactly exude confidence with. Pulte and now I’m going thru all fixes with double and triple checks. ... More

The house was rushed so I’m not totally pleased

I guess like all of these construction companies they bend over backwards for you until closing. Once you close they are not as responsive. They have left the landscaping in front of my unit with dead plants and looking like crap. To make matters worse they claim is the HOA responsibility and they have not yet surrendered their responsibility to the HOA in fact they haven’t even finished a walkway that goes by a green area next to my unit. Disappointed that they don’t keep their word… They also claimed that they would replaced a refrigerator door that was dinged and never got back to me. They said they were going to replace it to appease me. They are a disappointment… if you deal with them do not close on the property until everything is to your satisfaction. It’s not like they didn’t make a pretty penny as all properties are in the 600’s !!! ... More

After purchasing, Pre inspection list has not been followed up on.

It would have been great to have a list of recommended vendors to address common things that a new homeowner is likely to need. For example, window treatments, handyman to put up pictures, fans, lights etc.

Frustrated with quality, particularly caulking and sloppiness.

Overall, the home is of decent quality, there's a number of details that weren't up to expectations. Lots of paint issues (lines not straight around door frames, uneven paint, missed paint spots, scuffs), those all had to be addressed at the final walk thru with some requested to be fixed very shortly after closing). They literally missed painting the entirety of the inside of a closet door. It just feels like quality control wasn't super up to par, like these very basic things that should've been caught by QC, but they weren't. Instead, the home owner has to point them out one by one to the builder to fix. Materials outside of flooring, cabinets, and countertops are very average quality for a half a million dollar home, things like bedroom level skirt board (floor mold) were poorly connected & painted, and carpet has these painful tacks sticking up vertically by the edges (builder says there's nothing they can do about those, I've never lived in a home with this problem before). There are two walls in the house that aren't straight, like the drywall is literally at an angle rather than just a straight wall ending in a 90 degree turn. This was not a fixable problem by the builder. It doesn't impact structural integrity, but it's aesthetically displeasing. Buying process was straight forward. Builder's settlement company was swamped during Fall of 2020 so they weren't super responsive (didn't respond to calls or emails), but they eventually got everything together in time for scheduled closing after I called sales to then call the settlement folks. Sales was easy to work with. Actual day of closing was quick and easy, just pre-closing docs and comms was very poor. Post closing, there was an issue with a water leak, but the warranty dept very quickly addressed the initial issue, so they are responsive to things, but this feels like poor QC on the builder side. Overall the house is of solid quality in terms of the build. It's just a lot of these details things that you'd expect from a "high quality home" (Pulte's own marketing words) weren't quite there (e.g. paint issues, using the cheapest flip switches, even for dimmers it's a flip switch with a tiny 1 inch slider that's super hard to use, instead of something a bit more high quality for a couple more dollars each switch). So if you don't care about the minor details, it's a great home for you, but if you pay attention to details, there was a number of disappointing aspects. While it doesn't disqualify it from being a good home, it's just value for price paid is a little disappointing. ... More