Pulte Homes Reviews in Washington, VA

My overall buying experience was great. Brigitte from the Sales Office was very helpful and responsive. Bobby the Construction Manager was also great and helpful. However, the Mortgage team was not as pleasant in dealing with, particularly the loan processor. I was reminded about the need to show a lease agreement for my other property two days before closing, which created a lot of stress to find a renter on short notice. It was not clear how the 20k incentive was applied. Plus, the loan estimate from Pulte Mortgage looked very different from the loan estimate from PGP Title, which created a bit of confusion as what was covered by the 20k or if indeed I got a 20k credit at all from Pulte. ... More

Overall it was a bad experience. The quality of workmanship is not up to the mark as I see several issues including the hot water which was not coming after I moved in and later found out that the coils are completely burnt out. How come this is possible for a new house and I strongly believe that it is a sheer negligence. They must have run the heater without water. The pre drywall and final inspection revealed some issues and not all of them fixed. The most disappointing was the wooden flooring sheets on the second floor started to lift out since it is just a month showing the poor quality of workman ship. There are couple sheets on the first and second floor with chips. Another one which made us to lose the trust is that before final inspection, we marked several places on all there floors where painting and smoothing needs to be done and we marked those spots in presence of the construction manager using the blue tape. There was more than a week time but to our surprise, all the blue tapes were removed but nothing has been done including the cleaning. I don’t know what to call this……. How can we trust as the blue tapes were removed and nothing (not even a single point) was done (either painting and smoothing) causing us the home openers to lose the trust on the workmanship. I would say 70 % of the issues were fixed after repeated requests. I am disappointed that the some of the important issues raised during final inspections were not yet fixed. I have already raised my issues to Pulte customer care and someone is coming to inspect this Wednesday the 11th of September and let’s see how Pulte is going to deal and fix the issues. We actually thought of very high about Pulte but the quality of construction and workmanship is not up to the mark. There is definitely a need to improve responsiveness to issues and the quality of workmanship. I think they just did everything in hurry compromising the quality. ... More

The plan and the layout of the home is one of the best in the market. However, the quality control of the execution wasn’t upto the standard you’d expect in an expensive home such as this. Tthere were several issues identified during the final walk through that the closing had to be pushed by a couple of days. So many minor issues with paining, drywall, flooring, caulking etc. had to be attended to during the first few days after moving.

First time buying a new construction home. Built by Pulte. Process was all good except for the choices available at the design center. Fine details needs to be improved. Enough misalignment to makes you think about the qualiti control. If visible imperfections are noticed what about the those items not visible after dry walls.and paints have covered them?

We have had so many issues that would require us reaching out to service department for requests. Each issue is addressed by different person and it takes forever to come out to work on it might even take multiple visits. We paid for the upgraded padding for the carpet but they didn’t install it in the house. Overall I would say I expected better quality, planning, and service.

Build manager and finishing manager we’re good. Subs needed to be better managed and blatant issues could have been fixed without me stating them. Door frame, island, cabinets, and deck were clearly not up to par and the ground out back wasn’t graded correctly to disburse water. I understand you need to make money cause this isn’t non profit and I would just ask to do the right thing and not see if I as the homeowner would catch it so it would need to be fixed. I had to escalate things cause boots on the ground were not empowered or motivated. Mortgage process was a challenge due to lack of knowledge by the processor. I would build with Pulte again but my recommendation is when you see something not up to par just get it fixed and not see if the consumer catches the problem. Didn’t exactly exude confidence with. Pulte and now I’m going thru all fixes with double and triple checks. ... More

I guess like all of these construction companies they bend over backwards for you until closing. Once you close they are not as responsive. They have left the landscaping in front of my unit with dead plants and looking like crap. To make matters worse they claim is the HOA responsibility and they have not yet surrendered their responsibility to the HOA in fact they haven’t even finished a walkway that goes by a green area next to my unit. Disappointed that they don’t keep their word… They also claimed that they would replaced a refrigerator door that was dinged and never got back to me. They said they were going to replace it to appease me. They are a disappointment… if you deal with them do not close on the property until everything is to your satisfaction. It’s not like they didn’t make a pretty penny as all properties are in the 600’s !!! ... More

slow response of repair after closing, no HOA trasnfer to management yet

home price is high, but the quality lower than we expected

After purchasing, Pre inspection list has not been followed up on.

Process is extremely cumbersome. Pulte takes longer than advertised times for each phase of loan approval. Constantly asking for same documents all the time (pay stubs, bank statements, etc.)

The sales process was good. The construction process mostly trouble free. The financing process was a joke, totally awful. The settlement company was useless, archaic and time consuming processes. Responsiveness to issues after moving in has been awful.

It would have been great to have a list of recommended vendors to address common things that a new homeowner is likely to need. For example, window treatments, handyman to put up pictures, fans, lights etc.

Frustrated with quality, particularly caulking and sloppiness.

Home floorplan and value are great. Quality and finishing touches seemed rush and lacking in craftmanship. The only consolation is the Pulte warranty program.

The sales department seemed as though you (the customer) were bothering them when you were trying to review and purchase the home. It was like they did not want to sell you the home. However, once I purchased the home, the General Contractor Manager and the Customer Service Manager were extremely helpful, and responsive.

Definitely rushed it at the end and you do not get what you paid for here. Poor craftsmanship from the beginning and will require a lot of work to fix on the latter end. Pay attention to all the details before closing and if you can, pick better material. Otherwise, the builder will use cheap material. Glad there is a warranty to get these addressed. Will have to see how far it goes in the repairs post installation/closing.

Overall, the home is of decent quality, there's a number of details that weren't up to expectations. Lots of paint issues (lines not straight around door frames, uneven paint, missed paint spots, scuffs), those all had to be addressed at the final walk thru with some requested to be fixed very shortly after closing). They literally missed painting the entirety of the inside of a closet door. It just feels like quality control wasn't super up to par, like these very basic things that should've been caught by QC, but they weren't. Instead, the home owner has to point them out one by one to the builder to fix. Materials outside of flooring, cabinets, and countertops are very average quality for a half a million dollar home, things like bedroom level skirt board (floor mold) were poorly connected & painted, and carpet has these painful tacks sticking up vertically by the edges (builder says there's nothing they can do about those, I've never lived in a home with this problem before). There are two walls in the house that aren't straight, like the drywall is literally at an angle rather than just a straight wall ending in a 90 degree turn. This was not a fixable problem by the builder. It doesn't impact structural integrity, but it's aesthetically displeasing. Buying process was straight forward. Builder's settlement company was swamped during Fall of 2020 so they weren't super responsive (didn't respond to calls or emails), but they eventually got everything together in time for scheduled closing after I called sales to then call the settlement folks. Sales was easy to work with. Actual day of closing was quick and easy, just pre-closing docs and comms was very poor. Post closing, there was an issue with a water leak, but the warranty dept very quickly addressed the initial issue, so they are responsive to things, but this feels like poor QC on the builder side. Overall the house is of solid quality in terms of the build. It's just a lot of these details things that you'd expect from a "high quality home" (Pulte's own marketing words) weren't quite there (e.g. paint issues, using the cheapest flip switches, even for dimmers it's a flip switch with a tiny 1 inch slider that's super hard to use, instead of something a bit more high quality for a couple more dollars each switch). So if you don't care about the minor details, it's a great home for you, but if you pay attention to details, there was a number of disappointing aspects. While it doesn't disqualify it from being a good home, it's just value for price paid is a little disappointing. ... More

Use cheap shower door in master bedroom. Lightnings and kitchen appliances are not very satisfactory, so I have already changed or planned to change it.

Rated quality and value 3 stars from a LUXURY living point of view as marketed. Materials were average ni quality even after upgrade and designed did not take advantage of the space - literally have hole from ceiling to countertop in kitchen cabinets

Great post purchase service. Pulte mortgage 1/5 stars

Construction manager is always busy and he is not responsible. He never keeps his words.

I'm talking about my house. The quality of the material is standard or less than standard. After just 2 weeks of moving into the house, the kitchen windows were loose and couldn’t be closed. The roof between the stairs and the living room / kitchen is too low to the extent that the furniture company could not carry the standard size sofa into the living room and I had to return it and buy Love seat instead. Stranger people park directly Infront of your home because it's considered public parking and most of the time you end up parking far from you home because other people are parking directly Infront of your home and (they call it public parking). I cannot open the window because stranger people parking directly Infront of my home and they sit in the car waiting for their friends or family members to come (and they call it Public Parking". I complaint to the office but unfortunately, they said that they can't do anything because it's PUBLIC PARKING. Parking directly Infront of other people's houses considered public parking!!!! there is no visitor parking. The area needs more lights to be safe. The entrance to the community is very narrow and unsafe, the road to leave the community is unsafe too because it's very narrow and there is a fire stand where you exit the community, the way is located is very unsafe to the drivers. In general, driving in and out of the community is uncomfortable/ unsafe for its narrow. I hope you take my concerns seriously and fix all the issues because I like our community to be the best. Thank you ... More

I moved into my Pulte home about two months ago. Overall, the experience has been okay, but there have been several issues that I believe are worth mentioning: 1. Leaking shower – It took nearly two months to get this addressed, though it was eventually fixed. 2. Material quality – Some of the finishes feel quite cheap. For instance, the shower rods and towel bars keep coming loose. They’ve been fixed, but the poor installation quality makes this a recurring problem. 3. AC and hot water – Neither were working initially, but they were repaired fairly quickly. 4. Creaking stairs – The stairs began creaking within two months of moving in. I was told this would only be fixed once, which is disappointing for a brand-new home. While we really like the community and the service team has been responsive to get things fixed, I do feel that many of these issues could have been avoided with better care during construction. Based on conversations with neighbors, it seems these problems are common throughout the community. It’s disheartening to say, but the overall build quality feels average, and not quite aligned with the price point or what was promised in terms of finish. Definitely NOT THE PULTE BUILD EXPERIENCE they advertise. Still, it’s our home, and we’re hoping things improve from here. ... More

Now is almost 2 months after closing and there are still some items such as pendant lights in the kitchen and wood panels that are not being installed.