Pulte Homes Reviews in Seattle Bellevue, WA

Overall have been happy with my new home. However, I did have an issue where I needed to file a warranty claim due to a pipe leak, and it has nearly bred 2 months without resolution. I am still waiting for repairs to finish and have not been given a timeline for when to expect them to be done. Very unhappy with how this issue has been handled.

We didn't have to go through a real estate agent to bid for the house or anything. It was simply sold to the first person that qualified to buy the house. Everything from mortgage to closing was handled through Pulte Group. What especially gave us a peace of mind was their 1/2/5/10 year warranties on everything from the wall paintings to the plumbing and electricals down the line. Not being an expert on any of those things, I would be hesitant to buy a lived-in home from someone. It's not just that they provide warranty on those items. They really make you feel like they care about your home. Everyone I talked to in Pulte while buying the home and after buying the home made me feel like they cared about how I felt about the home. I feel like they really put in care to arrange the home in a way that makes sense for the modern family. ... More

This was the worst experience I have ever had in my life. From the beginning to the very end, the entire process was horrible. The lack of communication was the worst experience I have ever seen. I have been in the home now since the middle of September and I'm still waiting on final touch ups throughout the home. I would never recommend this company to any family or friends. Very unfortunate because the location are great. Ps. If you can get the contractors to follow through with the finishing touch ups that would be great.

Really happy with my new home.

Workmanship was inferior. Structural, plumbing and electrical areas were missed. Homeowners had to notify construction team of concerns. Trades were careless.

Had a great experience working with Pulte

Pulte is a top notch home builder, prioritizing quality and customer service. They have exceeded with everything so far, including quality workmanship, outstanding service, and excellent warranty. I highly recommend buying a home from Pulte and also using Pulte Mortgage to get the best industry rates.

Responsive through the purchase and responsive post the purchase as well. After sales makes a ton of difference in the experience.

Different departments had different versions of what is included and what are upgrades. Very confusing buying process especially for new buyers. Found very basic issues (like creaking bathroom floors, kitchen hardwood floors, loose lighting fixtures , electrical wiring issues - dryer wouldnt turn on due to faulty and dangerous wiring mistake) - these should have been taken care of during the quality reviews / inspections.

Overall not satisfactory experience due to followings surprises: 1. Congested townhomes. 2. Not enough guest parkings available. 3. Garage driveway is the smallest one can imagine, you cannot even park a single car on it. 4. Roads are not wider enough to do parallel parking. 5. You can hear music sound from neighbor house. 6. Many houses doesn't have the garbage pickup from the front / back side of the house.

They don’t really care about anything to customers

We are enjoying our new townhome that was built by Pulte Homes. While there have been some very minor touch ups required they have responded quickly to take care of the issues. We are quite happy with the home, the service and the entire development. They're doing a great job.

The overall experience has been outstanding with Pulte so far!!!

Despite the delays brought by the global pandemic, our Pulte Home’s build proceeded and was turned over to us. We’re happy to be in our new home.

Pulte was horrible from start to finish. No communication. No honesty. No quality. Ignored several of our requests entirely. Messed up the few small changes we asked for. Delayed closing multiple times because the house wasn't done. Our inspector said it was one of the worst houses he'd ever seen. And that's not to mention the lack of landscaping or drainage. Nothing but regret for us.

Let me start by saying we love our house. From the inside it is great. For the price paid the outside drainage issues are unexpected and frustrating. Haveing to dig out all the ditches filled with rock and put the gutter run off underground should have been standard. Rock ditches running through the lawn is pathetic. It wouldn't have cost much more to just do it right especially when people are playing 3/4 of a million dollars.

We had an amazing experience with onsite sales and the construction team. Since closing we have had a few warranty items come up, one of which is major. The Warranty Manager for our community it very lackadaisical about the whole things. His communication is poor & follow through is untimely. There is just no sense of urgency. It is frustrating because we want to enjoy our new home, but the issues have left portions of our house under construction with no end date for the repairs.

This is our second new build we have purchased and while some of the features of the house are better than out first, there are details that are needs improvement. Visible dry wall tape that has been painted over in the owners room. Dry wall corners that is protruding/bent through the wall texture. The floor in the owners room excessively pops/shifts near the closet, the same closet door sticks. floor shifts/pops right in front of the balcony door. Messy caulking on the exterior of the balcony door. You can feel the subfloor surface is not entirely level when walking over certain areas. Finishing work on the cabinets in the bathrooms/kitchen messy or not done. Water damage on the baseboards in a bathroom. Some of these are not as big of a deal than others but quality in workmanship is the issue. Trustworthiness, so far so good. We got a third party inspection done and Pulte completed all of the findings. During our walk through we pointed out some details we did not like and they did their best to complete them. We had one service ticket submitted for the dishwasher and they were very quick to come out and resolve the issue. The dry wall corner that is bent through the dry wall texture is something that the builder said they will fix verbally on the day we got our keys but we yet to follow through in submitting the service ticket yet so we will see how they respond. ... More

Toured a home under construction in Dec 2019, had about two months of work left, signed contract. Failed inspections delayed, then rain weather delayed by a month, then pandemic delayed. Repeatedly asked for a detailed schedule of work, never received. All of these on their own is understandable, but getting to explanations behind delays didn't come until I pressed hard on leadership in May. Meanwhile, imagine being told the closing date was tentatively set for Feb, then delayed to early Apr, then delayed to late Apr, then to May, then to June, then back to May but only b/c you expressed frustration. Third house building process have been through, by far the least pleasant. ... More

I would say the overall quality & service is good, although it's not as perfect as themselves claimed. My new house has a broken hole on the drywall on a not so noticeable corner, and one of my bathroom blinds as a part of the paid package, is askew severely. For the hole, I personally didn't find it during the "house quality celebration" before close, and for the blinds, they installed a portion of them after "house quality celebration", which makes me have to go through customer service and wait for some extra time. Except for a rush close, I would say they're overall good, I got timely responses from customer service(although due to CVOID-19, it may take longer). Pulte's people are quite nice and willing to help answer questions I have. People also help introduce my new house very clearly, and the overall value for the price paid is also not bad. ... More

Purchased a brand new townhouse from Pulte- the property was priced per market and the added upgrades were good too. How er, with being in the house for 2 months, we are starting to see creaking floor at one place (it’s a brand new house), issues with the air conditioners, bathroom hardware not fixed properly and the wall paint is so fragile that the slightest of touch while walking up and down the stairs with boxes is creating major marks. I have not put in a request to fix these yet due to COVID but will see how fast they fix these issues. Other the other hand, the community has been developed nicely and the entire transaction with Pulte for closing using their financier went without much hassle. ... More

We first looked at Pulte homes in early June with a wonderful individual, she had a great personality, was open, honest and a pleasure to work with. Almost immediately after signing our contract, she was moved to a different location and a new representative was going to take over. All seemed fine until the emails responses were delayed, the responses were not detailed and the ask of a simple question seemed like too much work. Once we started visiting the sites, we were OK with the process, things were going as scheduled. Then in November a change order came in that we owed 5k for a 'miss' on cabinets. While that was quickly fixed without us paying, the request to pay without explanation was not good business. Our final walk through with the build manager was sub par, the fixes that we tagged with tape didn't get fixed. We were forced to move in to a finished house with minor mistakes vs. delay move in so that they could finish what they were supposed to get the first time. Overall it was a sub par experience. Attention to detail is lacking, follow up, courtesy and customer service is all sub par. We love our house, we love the home that we have created, its just unfortunate that Pulte didn't deliver on the promises that were made by the first representative. The promise that everything will be great, that punch lists will be addressed before closing, that Pulte takes responsibility and rights the wrongs. Since move in, we have a list of 'what to fix' at the one year mark... we look forward to giving Pulte another chance to make up for the work and are hopeful that with some review and evaluation that they can redeem their good name. Two final notes, it's a red flag when the build manager voluntarily leaves things off the walk through report because then know 'it wouldn't look good on paper for his team'. Lastly, when a Pulte rep called after our first 'so-so' review posted, I called him back and never heard from him again. Pulte has plenty of room for improvement as many of the qualities they are lacking are customer service and project completion, I am just hopeful they can turn it around. We made our first 'work order request today', we will see how it goes! - Review written by Max P., husband to Jennifer P. ... More

Everything is reasonable for the price paid, and quality is better than many other townhomes we have browsed.

Very poor skilled labor, cracks in shower wall, cracks in kitchen cabinets, pieces and miters cut short, wall boards with voids everywhere, expensive hardwood flooring creaking everywhere, Pulte told us to wait a year, then they will look at it, make great quality! Not excuses for poorly built homes.

I base this review only off of our personal experience. We have talked to other people who had a positive experience with their homes. We however have not. Things that we have experienced: Construction delays (installed the wrong color of cabinets, smoke detectors did not work properly and were not identified until the day of closing), poor build quality for what we paid for the house, problems that were identified well ahead of closing that were not fixed and still haven't been fixed after two months of living in our home. Hopefully soon on that though though. After living in our home for almost 2 months, I would have a very hard time recommending Pulte to anyone I know. ... More