Pulte Homes Reviews in Seattle Bellevue, WA

For the amount of money we spent on the home and the lack of completion of our home when we moved in was very disappointing. The little things you thing would get a lot of attention on are lacking throughout or home. 2 months later and we are still waiting on things to be completed.

We were promised that the house will be ready on the 19th Dec. I took all week vacation. At 1pm i got a call that i wont get the keys that day. 2 hrs before i was supposed to move in. During the inspection we found so many defects and the house wasnt even ready. We are still having issues with so many stuff. Loud noise when the furnace stops running. We asked John (Manager) and his respond was, it is normal. Jason (QA Manager) is very helpful and trying to find the problem. There workmanship is very poor.

Extremely frustrated with the speed at which I am getting the support on variety of issues raised. Customer Support executive is extremely slow / or not responding providing status on issues raised

Quality of workmanship and Quality of materials is very poor, for builder claiming to sell this as luxury townhomes. Items identified as incomplete at close are not yet complete (2 months since close). Response times are 2+weeks with no concrete action.

I feel this build was rushed to get finished before the end of the year even though we purchased in May. Build didn’t get started for a couple of months and even though we purchased prior to 2 other lots (weeks/month) ours was the last one to get started. Multiple issues left unresolved and found poor displays of workmanship while living in the house. Some examples are: -various/different hardware used for hooks on boot bench (I don’t understand why it wasn’t uniform) -2 hooks from boot bench had stripped screws and fell off within the first month - a handle on a cabinet drawer broke in half when attempting to open for the first time - front entry door not sealed. Visible light coming through and draft - downstairs guest bedroom and bathroom doors stick -downstairs guest bedroom door hinge missing 2 screws (another example of poor workmanship) -downstairs guest closet top rail damaged (from instal I’m guessing or shipping) & closet door doesn’t roll open -backyard wasn’t graded correctly. Pools of standing water in various spots - paint splattered all over brand new floor and we were told that’s the best they’ll be cause the cleaners only use soap and water. (Since my last review pulte sent a painter and he removed 90% of floor paint) -carpet in nook under stairs coming up at edges. Carpet on stairs has visible gaps near edges (1-2 stairs). Seams are very visible. Very poor quality installation -Quarts countertop seam in kitchen is of poor workmanship. Hardened glue spikes in cabinet from where they joined the seam on the underside of the counter. (Dangerous and unprofessional) ... More

With the reputation of Pulte we expected a much better experience. Throughout the build process there was minimal communication and when there was, the information was not correct or trustworthy. Our home was delayed several times due to "Covid" when really the builder had issues they were not upfront about. Our home was broken into the day before closing, which delayed us 3 more days. Pulte has no security onsite or care that this happened (we were not the first home with this issue in the neighborhood nor will we be the last I'm sure). After move-in, our experience with the warranty department was abysmal. Our dishwasher, furnace, and dryer vent all had issues and did not work. These all took over a month to remedy. The dryer vent was installed with a screen (code violation) which could have easily caused a lint fire! Overall we are just disappointed that a home in this price range turned out the way it did. ... More

Where to start, during the build process there was Pe’e all over the floors and toilets, white paint everywhere. All over our black cabinets and railings, literally every piece of trim that was painted resulted in the floor being streaked with white paint. Our furnace was t connected Our $12,000 fireplace has not worked since we moved in three m on his ago. Our back yard and front yard are not even close to level, the neighbors yard is higher causing all the rain water to pool in our yard because the yards were not properly graded So much damage to cabinets that had to be fixed after moving in, so much that has needed to be fixed in general. We have had crews here twice a week for the last three months, and we still don’t have caulk around the base of our shower Water heater was leaking all over garage floor The list goes on. Buyer beware. ... More

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

This was the worst experience I have ever had in my life. From the beginning to the very end, the entire process was horrible. The lack of communication was the worst experience I have ever seen. I have been in the home now since the middle of September and I'm still waiting on final touch ups throughout the home. I would never recommend this company to any family or friends. Very unfortunate because the location are great. Ps. If you can get the contractors to follow through with the finishing touch ups that would be great.

No accountability for issues where the root cause was build quality or poor design. Prepare to spend a lot putting the house right

The complete home buying process was horrible, a train wreck, by far the worst of any new build house I have purchased. It took 16 months from the time we signed our contract until closing with over 10 months being the build. The drawings for the house didn’t align with our options in our contract and then the house wasn’t even built to the drawings causing massive delays due to rework including redoing basement concrete to add plumbing that was never installed for the entire house and redoing framing in the basement and first floor. The house being built incorrectly wasn’t even caught by our field managers, I had to tell them that the house was being built to an incorrect floor plan. Then there were months of delays where no work happened, months of terrible or no communication followed by more issues with permitting linked back to the incorrect drawings which we weren’t made aware of until the house had been stalled for weeks with no status update. Our very first closing date given to us at the start was 7/22 and it ended up being 12/10, even though the confirmed date given to us 30 days out was 12/8, all due to the Pulte screw-ups, and we didn’t even know it was closing on 12/10 until 12/9. Our field manager could never answer a single question we asked and he never knew when a certain job was going to happen. We would ask him on Friday when something was going to happen, like paving the driveway, and he would say he didn’t know or that it would be sometime in the next couple weeks, and then we would go to the house Saturday to find the work had been completed. The guy had no clue how to do his job at every front from knowledge on building to communication. Work was still being done on our house after we closed and got the keys! It’s utterly insane that Pulte has no process to design and build a house, nor an actual schedule with real milestones for building a house. And finally, after we closed the house was left with trash all over the front and backyards, a port-o-potty and dumpster out front for several days, trash on the roof and interior fit and finish work incomplete. ... More

They don’t really care about anything to customers

Toured a home under construction in Dec 2019, had about two months of work left, signed contract. Failed inspections delayed, then rain weather delayed by a month, then pandemic delayed. Repeatedly asked for a detailed schedule of work, never received. All of these on their own is understandable, but getting to explanations behind delays didn't come until I pressed hard on leadership in May. Meanwhile, imagine being told the closing date was tentatively set for Feb, then delayed to early Apr, then delayed to late Apr, then to May, then to June, then back to May but only b/c you expressed frustration. Third house building process have been through, by far the least pleasant. ... More

Framers and drywall guys were horrible, field managers could care less went through 3 field managers till finally someone would listen to our concerns. Delayed several months , every time we pointed out build issues they moved onto the next house.

Pulte homes are not very certain on closing date and rush on it, so as buyer didnt had proper celebration and worst experience and fixing up cosmetic and couple of damage within home. As a new homer we have lot of question and nothing was properly answer and field manager chnages no often with not at all update to what happen at site. I would not recommend for improper response with sales and field manager here. Unsatisfied and keep getting lots of very very delayed response.

Stay away from Pulte. They are only out for the money not to build you a quality house

Multiple issues with my home and have been here for almost 2 months. There is no follow through on anything. This is our 4th home and couldn’t be any more disappointed

I really liked it when I toured the model house. However, after I moved in and living here for about couple months now, I am very disappointed that how poorly its made and there are so many little things that have issues. For example, our kitchen island is not leveled correctly, so when there is water spilled, it falls down to the edge and dropped to the floor. I hear so many spots that making squeeze noises on the floor. Master bathroom mirror outlet becomes broken itself due to too much tightening the volts I guess. There are so many little things that we're seeing it every day. How unsatisfied when you purchased the new home. Definitely not a good experience for us, first home buyers, and we already thinking of sell this home later in the future. ... More

This company doesn’t care about the quality of their product. Everything is sub-par, including the actions of much of the staff. You’ll close with a laundry list of incomplete items.

They have extremely bad workmanship. The number of problems we found in the first month of ownership is just ridiculous. The fireplace did not work, clearly it was not even tested by the builder. The stove has issues with multiple burners not turning on promptly. The landscaping was not evened out so pools of water were building in the yard. There are huge gaps under the baseboards but we were told it is "within tolerances." We have reported all of these and more issues to warranty and nothing has been fixed. Don't waste your time with Pulte. Their homes are not worth the money paid. Light switch covers are all wonky ad uneven. Can lights have come out from the ceiling. The conduits for the TV don't work at all since they are too small and have multiple bends in the tube. We raised this concern with the builder during construction but they don't care. They also gave construction times that are obviously incorrect. They should tell the truth, not what the customer wants to hear. ... More

STOP! If you still can and do your research by reading the reviews across the country and the lawsuits filed. After putting down earnest and becoming contractually obligated attitudes change. READ the contract before signing and you'll find EVERYTHING is in Pultes interest. Dont assume their tactics to incentivize by using their mortgage company is the best either. They too were not professional and had questionable practices. I will also tell you that very literally every stage throughout the build had issues with quality. I can also share that the majority, if not all, the community has issues with the company and the trades they hire to perform work. My observation and opinion is that they only want your money and honestly DO NOT CARE about you or giving you a quality product. There is so much more I could share. I would STRONGLY advise to stay clear of conducting any business with this company or its subsidiaries. ... More

What can I not say? Here's a list of everything that went wrong: 1. No communication at all 2. Never told me during the whole process why my home was really delayed for almost 6 months! Interest rates went up, never locked in a rate early because I was told that it would finish next month, next month, next month. and soon December 2021 became May 2022. Pulte didn't care, they just wanted to get the money 3. Workers smoking and eating inside the home 4. No security, hence things were stolen from the home, which then delayed the home 5. Always said that everything has been ordered and they have it in storage, but I am still missing things in the house and I closed two months ago 6. After closing, noticed the dry wall was crooked in multiple areas, hardwood floor was creaking, and paint was not done well. 7. For how much I paid for this house, it was definitely not build to standard or to my expectations 8. I am still finding things that were done poorly. It seems that this home was hurried to be completed, even when they had an "extra" 5 months to complete it Overall, terrible experience and will not recommend Pulte ... More

I had a pretty bad closing experience with lots of frustration and I still have not got things installed in my house which I paid for. And Pulte did not give me any incentive for the experience I had

Pulte was horrible from start to finish. No communication. No honesty. No quality. Ignored several of our requests entirely. Messed up the few small changes we asked for. Delayed closing multiple times because the house wasn't done. Our inspector said it was one of the worst houses he'd ever seen. And that's not to mention the lack of landscaping or drainage. Nothing but regret for us.

Very poor skilled labor, cracks in shower wall, cracks in kitchen cabinets, pieces and miters cut short, wall boards with voids everywhere, expensive hardwood flooring creaking everywhere, Pulte told us to wait a year, then they will look at it, make great quality! Not excuses for poorly built homes.