Richmond American Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.

Read all 255 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American Homes

has 3.6 out of 5 stars in Phoenix-Mesa Area

255 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

Ratings by Category

Overall 3.6

Quality 3.5

Trustworthiness 3.5

Value 3.7

Responsiveness 3.2

Richmond American Homes in Phoenix-Mesa Area

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Customer Reviews

It was a nightmare

Anonymous
Verified HomeBuyer
May 08, 2024
Queen Creek, AZ

It was a nightmare ,very bad no good terrible experience.

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unprofessional and stressful.

John Marco O.
Verified HomeBuyer
March 31, 2024
Goodyear, AZ

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.

Richmond American Homes responded:
Thank you for alerting us to this situation. We’ve forwarded your feedback to leadership in your region.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Never buy Richmond

Anonymous
Verified HomeBuyer
March 27, 2024
Buckeye, AZ

Terrible experience not happy with home still waiting for several items to be fixed.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor constructions and responsiveness

Keren Jezmin Perez F.
Verified HomeBuyer
March 13, 2024
Phoenix, AZ

I purchased my first home in Dec 2023. There were pending things to get fixed at the last walkthrough; however, as of today's date, we continue waiting for the builder to complete this. No one has contacted me to follow up but only after me reaching out. It has been a very disappointing experience. We bought this home with a lot of time and effort. Staff responsiveness and attention to this matter has been very poor.

Richmond American Homes responded:
We strive to provide a positive buying experience for each of our homeowners, so it’s important to us to find out how where we fell short of meeting your expectations. Please let us know at jeff.jenkins@mdch.com, and I’ll get that info over to our team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Regret buying through you guys

Mychael Anthony Zepeda J.
Verified HomeBuyer
March 13, 2024
Buckeye, AZ

I wish I would bought somewhere else

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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