Richmond American Homes Reviews in Phoenix Mesa, AZ

My experience has been bad from the start. We originally wanted to design our own house but the lot we wanted “wasn’t available yet” so we decided on a pre approved plan. It was also on a corner and the bedroom and larger side of the yard was on the corner side away from the neighbors. We were assured this is the exact layout of the house we were buying and happy with our purchase. Then They built it “flopped” or reverse so now it’s jammed against the wall, our bedroom and large side is against the neighbors. This is exactly what I didn’t want. We were told by Gina, in the fine print the builder can do anything, anytime, for any reason and we’re stuck with this. There was virtually 0 communication from the builder A.B during the process. We had none of the pre walks of anything before our punch walk. At this time there were about 50 issues, including no heat, missing faucet, cracked countertop, missing lights, a loose paver at the entrance, missing backsplash, dirty inside, paint all over the concrete. I can go on and on. After closing we didn’t move in for a week because we made a deal with the new builders Tom and Dan, to take care of the issues. After a week not 1 single thing was done. After that week I brought my kids to their new house and my 7 year old daughter tripped on the loose paver and fell. This is her first experience at our new home. Since moving in they have slowly addressed some of the major items, but barely touched the list and we still have incomplete items all over. 2 weeks ago our A/C stopped working. It took 2 weeks to fix. There are so many things that need to be fixed, and the worst part is the quality of the craftsmanship mainly on the interior trim/doors/base. Every time I look at a door I get so frustrated because they all look awful. Walking down the entry hall you can see every stud in the wall. It looks so bad. I have sent emails and texts and pictures to the builder and to Richmond homes corporate asking for help. I always get the same response. Nothing. I don’t know what to do at this point. I have been slowly fixing things when I have time, but I work 10-12 hrs at my job. The only people who have made an effort to help us are Tom and Dan, but now they avoid us. I’m so tired of asking Richmond for help. For as much as I paid I deserve a complete functional house. ... More

Darren looked to be burned out. Just did not care. Issues not resolved. To many issue still no resolved. Paul is now taken over for Darren and very hard to get ahold of and not getting communication on issues getting finalized. Emille was the worst. Not truthful Did not support the home office stated items that we were to have in our home that was not true. Of the 7 homes I have purchased she was the worst. She should not be apart of your company. It’s all about her and will lie talk down RAH I fill she scammed us . We do love our new home however and can’t wait for the list of issue get fixed by Paul ... More

Baseboards aren’t straight, tile squares don’t line up, inside is horribly painted( paid 4k extra for that), granite countertops have paint all over them. Brand new carpets stained from workers. Cabinets are falling apart( again paid 6k extra for those) no hot water presssure in the shower. I could go on for days with the things wrong with this house. After paying almost a half a million dollars I expected my house to be in new condition. Would never recommend anybody to buy from Richmond American

I’d like to let Richmond know this will be my last time buying a Richmond home. Although Sonja was an excellent representative for the company as her character always shined when we were around and continues to shine now if we need anything. She is really top notch!! Tim our superintendent was awesome and took care of us and still handles anything we need. My complaint or concerns are with the Richmond finance team. When I first walked through the doors, Richmond extended some offers if my family and I were to use Richmond finance and purchase before a certain month. Well my wife and I fell in love with the sapphire home. We had private financing already but we chose to use Richmond financing due to the incentives. I was pre approved and we were in our way. Then I get a call from the finance team saying Richmond can no longer move forward with my loan. This was unfortunate because Richmond also pulled all the incentives and 17k in closing costs that they were offering. What a swing of emotions, financials and trust Richmond displayed. My wife and I still decided to move forward with the home. My family and I lost out on heat incentives and 17k of closing all because Richmond put their needs above the customers needs. Never again!!! If it wasn’t for the amazing customer service Sonja and Tim had displayed throughout the build, my family and I would’ve taken our business elsewhere!!! I’m sorry Richmond you missed the opportunity to get all five stars due to your finance team and your company’s unwillingness to meet a customer’s expectations of everything I had heard about Richmond American Homes! The 2 stars I’m giving Richmond are for Sonja and TIm!! Thank you ... More

First time buying a house and it's been quite the experience. Not all the things were done that were supposed to be prior to settlement. Never got everything I was promised in the deal. I feel like after everything was signed I became chop liver. I regret buying this house.

The home buying experience with Richmond was not a walk-in-the park. We experienced a lot of miscommunications or lack of communication starting from their office agent, to their preferred lenders, to walk throughs, escrow and immediately after move-in. We constantly have to call, text or email and it takes days to receive an answer or a resolution to our concerns.

CJ was the only one who took care of business properly

The process was difficult and stressful the lenders are like robots who don't care then call for double or triple documents and the automated system never stops worst experience I've had dealing with a company

Richmond loan officer was very difficult to work with. Had to wait long periods of time to get responses. Total home purchasing took 3.5 months. Would have liked a definite answer. Was asked to get a separate appraisal then it wasn't accepted. Finally Richmond decided to share their appraisal after 3 months of back and forth on purchasing the home.

My experience with Richmond American Homes has been very poor. When I first visited the sales office I was treated nicely and given a tour of some models. I was offered a special offering of 4.99% with 10k of closing costs and 2% of base, when I returned within 24 hours to decide on moving forward the offer was no longer valid (I wish I would've backed out then) They changed the offering to 5.5% with only 5k in closing covered. I accepted and we chose a lot, unfortunately there was a mess up on the construction and the lot we wanted didn't have the upgraded kitchen even though we had already been told it did. so another change we had to choose a new lot, which we did and verified it did in fact have the upgraded kitchen. As construction progess continued I hired a home inpector to assess the home pre-drywall. The inspector found many issue including roof issues, electrical, framing and many others (too many to list). Without repairing anything the builder slapped the drywall up and continued. There wasn't even an electrical outlet installed in my garage for the water softner. Due to my extensive knowledge in the construction industry I was able to continually pursue the builder in getting the more major items repaired. Unfortunately the process took months, the customer service was horrific and the builder had a very high employee turn over rate so I was passed around from one sales person to the next, the construction super was fired, one particular sales person (Mike) was passive aggressive and rude and would often be short with me. I had to have my realtor be involved to help me because the builder was treating me so poorly and not fixing anything. The closing was delayed causing us to have to move in July which is the hottest months in Az and may issues still remain on the home. The builder doesn't follow their own stages of construction properly and the contractors are not true craftsman by any means. I didn't even have weather stripping installed on my front door when we moved in. The whole street I live on has now had to be torn up because of an obvious builder screw up and they have exposed trenches at least 6 ft deep all the way down our residential street at every sewer connection, definitely an OSHA violation and a danger to the current residents. We were supposed to have our 30 day inspection last week on Friday 8/9/24 but of course the superintendent cancelled last minute and still hasn't followed up. I have cracked tiles, broken windows, missing screens, and lights that don't work. I would NEVER recommend buying a Richmond American Home as this is the third new home I've owned and it has been by far the worst home buying experience. ... More

Did not clean up mess on my floors and in the garage floor,

Make sure all sales incentives are reflected correctly prior to closing. Sales team is non-responsive even if matters are included and followed up on in writing with the lender, Gallery, escrow and Sales representatives. This is my second Home with Richmond American and this item has ruined the experience.

terible experience calls never ansered terrible

Our Richmond Home experience was not good. We will not build with Richmond homes again, and would not recommend it to family and friends. If fact we would ask them to steer clear! We felt significant pressure to close the house at the end of the month, only to find out the following month had better incentives & that others got $20-30K more in incentives. We paid a lot premium $20K to have a mountain view. Was told there were tennis courts going in behind us. When we moved in the houses they started building houses behind us and our view is almost all lost. This was one of the main reasons we choose this community. The closing was an absolute disaster. Richmond provided us a date for closing. We flew down to close the house only to find out it was not ready. There was no communicate on this. Also our sales agent was gone at this time, we were passed along to three different people. Eventually we started working directly working with the project manager directly (not sure why this was our responsibility) and it kept getting pushed out with lack of communication. This resulted in complications with the title company and we ended up incurring over $3k in cost as a result. When the sales associate got back we asked to speak to manager multiple times. We've never heard back from anyone and was told the cases was closed. We've been in the house for 2 months and still have not had our 30 day inspection. ... More

I purchase this home with Richmond because of the reputation and quality of the homes, I love my home. Will I buy again from Richmond American? NO! Manger Kim it is the most rude, condescending, disrespectful person I ever came across. Mortgage processor Paul, same condescending attitudes , did not disclosed loan fees and wasn’t responding to email or request to return calls. To busy for me. Closing process, walkthrough delay,Tom need it to have things done before closing and had 2 weeks to ge it done,, nothing was done.I’m still waiting) move in a month ago. Took 11 month to build and it was one of the last homes on subdivision, NO communication! I only had a good experience with one person was Casey, always willing to help, the problem is every body else don’t respond to him either. Very unfortunate that people ruin the home buying experience, like the homes but i will not recommend to my family and friends. ... More

Buying Richmond has been a huge pain. Their own mortgage company was awful to work with. The build quality is super low and they haven’t fixed the things they said they would fix when we closed. Can’t even get them to call me back. I will avoid Richmond like the plague in the future

HORRIBLE EXPERIENCE! BUILDING TEAM AND MANAGEMENT DEREK, TOM, KEN, CHAD AND RICH AS WELL AS THE SALES TEAM KELLY WORST EXPERIENCE

Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the delay. Richmond American told me to pound sand, and that the contract protected them from delays in closing on time, of which, the only chance of recourse was for them if the delay had been caused by me, the buyer. They flat out refused to offer any assistance for my out of pocket expenses towards my lodging, storage of my stuff, and the second trip for the movers to take my stuff from the storage locker to my new house. All told, I was out ~3k. This was money that could have been spent towards finishing my back yard, or additional down payment, but instead was just removed from my pocket with just a "tough cookies, our contract protects us" from the builder. After I had finally closed, I discovered that the oven that they installed was not the oven I had paid for, and immediately brought this up to the construction supervisor. He gave me the run around for two weeks, saying he was expecting a call back from GE, and then that the oven I was supposed to get was discontinued. He ultimately told me that I had a better chance of settling this with GE than he did (which tells me that he wasn't that interested in solving this problem). After a very quick call to GE, they were able confirm that Richmond American had ordered the incorrect oven for my house. I sent this info along to the sales team and they miraculously we able to "find my oven" within a few days. I suspect they just swapped from another unsold house that was supposed to receive the same oven. Sucks to be them I guess... I would never recommend dealing with Richmond American. They use the cheapest available materials to build their houses and are only looking out for themselves. Definitely not interested in building a quality product, nor are they concerned about the consumer. ... More

Extremely disappointed with the lack of communication, transparency and quality of work throughout pre/post home buying. Still waiting for several issues to get fixed that funny enough were identified by the super intendent. They are taking there sweet time and there is no sense of urgency. I understand many homes has several issues and I'm not the only one but that's where communication comes into place. Definitely feel like if I don't frequently stay in touch nothing will be done. Going on 2 months now trying to fix things prior to close. May need to file some ROC complaints.

I don’t even know where to begin. Let’s sum it up to the superintendent Mike being incredibly insulting and aggressive to his boss Javier not responding to issues in a timely manner to the other superintendent Gab never returning any text or phone calls for now going on 3 weeks. There’s lots of Builders out there and I would HIGHLY recommend purchasing a home from any other builder!

The Estrada Del Oro II site home builder contractors are terrible. the cart was always before the horse. The studs are crooked and uneven. the floor has lumps and squeaks everywhere do to water damage. The wall are all wavy and it looks like a roller coaster. over 1 inch out of flatness. The roof is full of cracked tiles and construction debris. the cheapest material are installed. lower grade than Home depot lowest quality. The baseboards are put down before the tile so all the edges of the tile have cracked grout showing. The toliets and fixtures install are all trash. The kitchen cabinets are worst than a old water heater shed material. Richmond American Homes refuse to fix anything, these house are worst built than KB homes. The sale folks and finance company are thief's and scammers. The entire Richmond American homes staff have lied to me from day one. promises from sale people that are never keep. There rude as hell... Buying from Richmond American Homes has been one of the biggest mistakes of our lives. THIS IS A WARNING TO ALL, YOU WILL BE UNHAPPY AND YOU WILL GET RIPPED OFF BY RICHMOND AMERICAN HOMES. ... More

We had the worse experience

- Sales agent cancelled our contract and falsely stated it was agreed upon by purchaser/seller. - We were provided 3 different start dates of construction in 6-month timeframe. Earnest was placed on July of '23. Build did not start until February of '24. - Our several requests for change in sales agent was ignored. - We've had to file a police report on their sales agent for harassment. - Sales agent stated our selected options were all in order. Builder denies they were informed of the change order, and will not rectify the issue even though proofs were provided as requested. Thus, causing us a major loss in our appliances that was purchased based on the Home Change Order. -Breach of contact. -Interior build was sloppily put together, yet, the superintendent advised he QA's everything. Interior feels like it was put together by subpar tradesmen. Tape lines present, visible mudding/taping between sheets, uneven paint, missed paint, uneven texturing throughout, hallway has a half inch drop in entry height. - Multiple windows shows damage to the framing, i.e. dents, and gouges. - Home Inspector advised of deficiencies in inspection report. While the superintendent stated he repaired it all, it was a blatant false statement. -Flooring was called out as being uneven during our walkthrough. Superintendent stated they are allowed a tolerance. This is true, however, per ROC, it should not be visible, or noticeable. It is clearly visible. - Can't take more than a 4–5-minute shower as the water will not stay hot. -Garage door was improperly installed. Superintendent advised he fixed it, but the tracks are making considerable noise when in operation. -Brand new dish washer was never functional; superintendent stated that he ran one cycle. GE appliance repair technician confirmed unit never worked. -Customer service is lacking. Builder will not commit to providing repair time lines, or acknowledgement of issues. Superintendent, instead will try to justify workmanship or advise their trades won’t correct the issue. -HVAC system did not work for two days, coincidently during our home inspection and 1st walkthrough, after it was noted, the drywall had water saturation from a broken window left unsealed for several days during the monsoon season. Builder would not provide reason for defective unit, or what was repaired. Rooms have uneven air flow while home inspector noted the HVAC ducts were the worst dented ones he's ever seen. I cannot use an air filter higher than a Merv 8 (most basic for home use) before the ducts start making loud noises. We require a higher Merv air filter due to my partners respiratory issues from his time in service. This HVAC issue was mentioned to the builder, and no response. - We wasted our time identifying issues in our walk through as they were not repaired. We were advised that the superintendent corrected majority of the issues before closing, but the issues remain. - Due to the mishaps with Richmond American Homes, my partner and I both have seek professional mental health. The entire process has injured our mental , physical, and wellbeing. -Initial loan officer did not request needed documentation to process our loan after we received our pre approval. Financing advised that it was the purchaser who did not provide requested documentation. Even the new sales agent attempted to say it was the purchaser who did not respond to financing inquiry. It was always the purchaser who had to reach out to the finance department to see if they needed any documentation. -The only positive experience we had was our direct communication with the Finance Regional Manger after our issues. She was the only person at MDCH that provided updates in a timely manner. ... More

We had, and still have, bad experience with the superintendent and assistant superintendent when it comes to 30-day inspection repairs. They are non-responsive most of the time. Quality of the actual home is subpar compared to other builders we’ve used in the past.

My experience is very long and has many moving parts that to date are still not wrapped up. This is/was a horrible experience. So as briefly as I can try to summarize, we were lied too by sales, by construction, and flat out blown off by the customer experience person I reached out too as well as someone named Debbie that was named along the way as someone who was supposed to be helping us, we’ve been brushed off and passed around from just about everyone I’ve spoken too minus Paul in finance. The only way I can get any straight answers is if I am constantly trying to contact a new person who rarely responds but send my message to the original person. I’ve been told my issues will be escalated and they were once. Then passed back down the line. I’ve done my best to be open minded during this experience because I know that we are not the only ones who not only have had a problem but because I understand that things happen, but that understanding has become just me fighting to be priority at some level. I’d love to begin to enjoy my home and move forward. There are just so many unfinished or new items that need attention that aren’t being taken care of. Over all I can not give a positive review and my impression of Richmond American Homes is horrible. ... More