Richmond American Homes Reviews in Phoenix Mesa, AZ

Unfortunately we had a terrible experience. Our walk through was not done correctly. There was a few things that were not disclosed when we first looked at the house. Things that need to be fixed before closing werent, the super was no where to be found. The list goes on. The issues that got rolled over havent been fixed ,again super nowhere to be found. Took about 3-4 weeks of me calling around for information and finally got a hold of a gentleman that is now moving things along. Some items have been fixed and finally someone that you can actually count on answering and getting you information. Would not buy again from Richmond homes. ... More

My experience with Richmond American Homes was not the best. Our sales agent, Lizett, had significant communication issues regarding our closing and walkthrough dates. Despite her assurances, we frequently had to follow up, which was frustrating. Additionally, her explanations of the buying process were often unclear and misleading, though I believe this was not intentional. She would benefit from training to improve her communication skills and ensure her statements are accurate and clear. Overall, dealing with her felt very challenging. In contrast, the lender provided excellent communication, consistently following up at every step of the loan approval process. They were the highlight of this home buying experience. As for the home itself, it was satisfactory, but there were numerous issues identified during the inspection that were not addressed before our move-in date. We have been informed that some of these issues will only be resolved during our 30-day walkthrough. Overall, the level of service from Richmond American Homes needs significant improvement. ... More

Please due your due diligence! They lie and are deceitful, they will not do any repairs that they schedule. The financing is a total SCAM and I am filing consumer protection complaint with the attorney general.

There's is nothing to highlight! From start to finish, I hard a terrible experience. From sales person, gallery appointment and superintendent. I've been in my home now 6 weeks and still waiting for things to be completed from my initial walk through. I was pressured the entire process bullied, treated unfair and not at all with any type of compassion or even a customer. I was nothing but another house to close before the end of the quarter. You people run other stock market, so close on as many houses as possible. You need to start working on QUALITY over quantity!!! I paid over $350 000 for a house, I shouldn't have any holes in my walls, walls missing paint, cracks in my foundation, tile grout missing and the list continues. Terrible craftsmanship. ... More

My move in date was changed first "by mistake". Then a second time was changed 10 minutes before end of day, the day before with no notice provided to me. When I finally did move in there was no walk through and several items were not finished, to include; issues with both showers no range installed, and several leaks. Since then superintendents have been rude, cussed at me, and been generally non responsive.

It was a nightmare ,very bad no good terrible experience.

My husband and I bought our first home in March and just to sum up our experience I’ll write a small review for now. from the beginning our experience was less than favorable, our sales agent did not know how to handle any questions we had. Our home also did not come with blinds, fans, and bonus we got a broken front window that had been there since October and we moved in March 25th. Overall I can’t recommend this builder, in-spite of our repeated efforts to connect with the sales agent manager and work with someone else we were not assisted. Nothing was ever done to rectify the poor experience we had with buying our first home and nothing was done or credited to “make it right” for us. ... More

Would not buy a Richmond American Home again. Grew up in a family with construction background so very familiar with quality and to rate quality would be a 0. The house was complete disaster and unclean upon receiving Keys. Everything we had asked for was denied. Even during walk thru and something as simple as door bell not working and comment made was "I wouldn't want one anyways, who wants to hear a door bell?" well needless to say, I believe there is a simple reason for having a door bell. LOL...anyhow absolute nightmare and they are very pushy to get you to close escrow without them on there end having everything completed. There contract is completely in favor of Richmond Homes with NO protection at all for the buyer. Anyhow in a nut shell we bought a Brand NEW FIXER UPPER from top to bottom. Not enough room to explain everything! Oh and who needs straight doors? or cabinet panels that fall off? ... More

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.

Terrible experience not happy with home still waiting for several items to be fixed.

I purchased my first home in Dec 2023. There were pending things to get fixed at the last walkthrough; however, as of today's date, we continue waiting for the builder to complete this. No one has contacted me to follow up but only after me reaching out. It has been a very disappointing experience. We bought this home with a lot of time and effort. Staff responsiveness and attention to this matter has been very poor.

I wish I would bought somewhere else