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Richmond American Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.

Read all 202 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American Homes

has 3.5 out of 5 stars in Phoenix-Mesa Area

202 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 3.5

Quality 3.4

Trustworthiness 3.3

Value 3.6

Responsiveness 3

Richmond American Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Nice new home

  • David Scott T.
  • Verified HomeBuyer
  • November 13, 2024
  • Surprise, AZ

Over all a great experience! Love the house and the neighborhood!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Debi and Louis

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2024
  • Surprise, AZ

Our sales agent Ricky Chase was nothing short of amazing. He explained everything very thoroughly and the whole process was smooth and seamless from start to finish. I was only disappointed in the final walk through the super Intendent was very lazy about getting things handled and done before move in so it put us behind. But Rick spoke up and got everything done so we can now enjoy our beautiful home!!! We absolutely love it!!! Thanks Ricky

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Review for Seasons at Rio Rancho Surprize AZ

  • Michael L.
  • Verified HomeBuyer
  • April 03, 2024
  • Wittmann, AZ

This home was sold to us as located in Surprise AZ. We are hoping that is correct, we noticed that on this survey it was described as Wittman Az.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Mr Rick

  • Richard Raymond J.
  • Verified HomeBuyer
  • December 26, 2023
  • Goodyear, AZ

Nothing bad to say about the experience

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Realtor

  • Loren James M.
  • Verified HomeBuyer
  • December 07, 2023
  • Casa Grande, AZ

Tanner did an amazing job! Always there for all of our questions (we had a lot!) Came by to see how we were doing a month after we moved in. Never had that type of customer service when buying a home!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Sales staff

  • Alan Spencer G.
  • Verified HomeBuyer
  • May 01, 2024
  • Casa Grande, AZ

We have had a very good relationship with Dale, Judy and Kelly. Always there to answer questions and take care of us.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Trash

  • Marco Antonio T.
  • Verified HomeBuyer
  • March 13, 2024
  • Buckeye, AZ

Bought a new house on a new subdivision, as many other houses are getting built, lots of trash blows all over the place and most to the park and driveways. HOA just sends letters to all home owners, to tell us to clean after ourselves, knowing that 98% of trash is from construction trades .

Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Smooth

  • Anastasia Haley Karen P.
  • Verified HomeBuyer
  • January 02, 2024
  • Casa Grande, AZ

My experience was really good, no hiccups what do ever.I love my home

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Richmond purchase.

  • Grant John B.
  • Verified HomeBuyer
  • December 05, 2024
  • Surprise, AZ

Overall pleased with the sale and closing experience.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Nice Home, but Design Inconsistencies Disappoint

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Buckeye, AZ

Overall, we’re happy with our new home—it has great features, and we’ve settled in nicely. However, for a home priced just shy of half a million dollars, there were a few design choices that left us disappointed. For example, the house has a clear color theme, yet chrome accents were used in the bathrooms, while the rest of the hardware and the kitchen faucet are matte black. This inconsistency makes the chrome look cheap in comparison. Also, while the kitchen drawers are soft close, the cabinets are not, which doesn’t make sense in a home at this price point. On a positive note, the staff ...

Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.

Total Score 5


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

good customer service and responsiveness to issues

  • Bobby Carlos R.
  • Verified HomeBuyer
  • September 17, 2024
  • Red Rock, AZ

With any home your going to run in to issues I have had some issues come up that the Richmond team took care of promptly and with a sense of urgency. I have only had my home for a few months now but everything seems to be going smooth.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

New Home

  • Anonymous
  • Verified HomeBuyer
  • May 08, 2024
  • Goodyear, AZ

We had a very positive experience while buying this new home. We moved from another city so it was a bit more challenging. Everything went as planned and in a good time line. The only issues we've had so far are workmanship of items in the home, inop window, lazy touch ups in places and not in others. As far as the value...it's ok. My sister bought a new build with another builder and got so much more for her money. We almost have the exact same lay out too. I feel for half a million dollars a 2,000 sq foot home should come with more upgrades and a few extras. I've purchased a few ...

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

Great communication, great service and quality homes

  • Benjamin L M.
  • Verified HomeBuyer
  • January 09, 2024
  • Avondale, AZ

I can rate RAH 5 stars

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 1

Richmond at Casa Vista

  • Jimmy Tiongdjien L.
  • Verified HomeBuyer
  • August 03, 2024
  • Casa Grande, AZ

Richmond American Homes provide a combination of Great Floorplans, Price Point Value and Overall Buying Experience at the Entry Level - Mid Level Housing Arena !!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Experience with Richmond American Homes

  • Rose Marie L.
  • Verified HomeBuyer
  • July 25, 2024
  • Avondale, AZ

The experience with the sales person Zack was great and with all others during the purchase process! Now that we are in not so good sent work order for things that needed to be fixed and have not been contacted yet! We need some major things fixed like a pipe in our roof that just goes into the attic but connected to nothing. I can see light around my front door, garage door into house does not latch properly as other doors have same issue. We have a trusses in the attic that is cracked etc. sure would like these things fixed. Also if you want an independent inspection done make ...

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Easy Process, Tough After Close

  • Kevin James W.
  • Verified HomeBuyer
  • May 31, 2024
  • Surprise, AZ

Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 2

House

  • Jalen Marie W.
  • Verified HomeBuyer
  • March 19, 2024
  • Coolidge, AZ

Great financing and shopping experience. Warranty is slacking on coming out and getting in contact with me. Submitted a water damage request over two weeks ago and have yet to hear back.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

The people are great to deal with!

  • Isaac Santiago Dennis B.
  • Verified HomeBuyer
  • November 01, 2024
  • Casa Grande, AZ

Overall, I like the people I have dealt with while purchasing my home. I'm not super happy with the workmanship of the home or how slow it is to get the issues addressed. I've been in the house for a month and I still don't have my garage floor problem fixed OR at least had any correspondence from the builder on when it'll be fixed. The said that the problem is out of spec and should be fixed but haven't done anything, to my knowledge, to fix it.

Total Score 5


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Follow-up on repairs not so good!

  • Robin K N.
  • Verified HomeBuyer
  • October 28, 2024
  • Surprise, AZ

Buying home was amazing, getting the items that where on the 30 day list to be fixed seems impossible, I am now thinking that they will not be done unless, I call everyday, which of course I do not have the time! Very disappointing!

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 5


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Great Sales Team - Horrible Everything Else

  • Anonymous
  • Verified HomeBuyer
  • April 12, 2024
  • Queen Creek, AZ

So many errors in the home. So little communication when issues were brought up. We are over a month into our new build and the amount of issues are out of control. What is even worse is that we cannot get anyone to fix anything. I have been without a dishwasher the entire time. Items from the carry over list have not been attended to.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 5


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not in a hurry for repairs.

  • Edwing Xavier C.
  • Verified HomeBuyer
  • March 06, 2024
  • Avondale, AZ

Probably the worst experience dealing with them to call back or follow up on items that need repairing. Would never buy a house from them. I moved in 3 months ago never got my repairs done from the first initial walk through. They said they where going to do a 30 follow I called them after 2 1/2 months. They came out and looked at the items from the first walk through and crickets again. Still waiting sucks when you spend 1/2 of million on a house and customer service sucks.

Total Score 5


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Good experience

  • Veronica K.
  • Verified HomeBuyer
  • December 13, 2023
  • Goodyear, AZ

Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

smooth experience, delivered what was promised

  • Francis S.
  • Verified HomeBuyer
  • December 12, 2024
  • Buckeye, AZ

nice house, great upgraded appliances, decent grade paint on the walls (unlike a lot of new build).Massive 3-car garage and large laundry room. wish house was prewired for audio (good that all rooms have ethernet hookups). Need more/upgraded sockets in kitchen and garage.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Casa Vista

  • Gloria M.
  • Verified HomeBuyer
  • September 09, 2024
  • Casa Grande, AZ

I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.

Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Home sweet home!

  • Lolita M P.
  • Verified HomeBuyer
  • July 05, 2024
  • Casa Grande, AZ

We are pleased with our Richmond home. Kelly from sales was amazing all the way. Excellent follow through with our needs. Jennifer explained the loan and kept us updated. Some challenges but we pulled through with her help. Only drawback which we knew is we could not make any changes to the upgrades or plan as it was pre-set already. Overall, we are still happy and blessed with our new home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5