Richmond American Homes Reviews in Phoenix Mesa, AZ

Easy peasy experience, very beautiful home, excellent customer service, professional

My family and me we are so happy. And in my family we are happy to come across the right people.

Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When there were issues they were there to assist. Their communication skills and knowledge are invaluable for anyone under their care that is buying a Richmond American home. As first time, new home construction buyers, we are extremely grateful for the professionalism of the team that we worked with – Geraldine, Mike and Chris. We are thankful for their time and hard work on our behalf. ... More

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

I absolutely love my new Richmond American home. Moises in the sales office was a honest, sincere, trustworthy person to work with and help me get through the selection and purchasing process. The home is beautifully made with a feeling of luxury that I am thoroughly enjoying!

Over all great experience.

Richmond does a very good job of keeping you informed during the build and has been very responsive to questions after the move in. We highly recommend everyone take the time to look seriously at what Richmond offers in Buckeye.

They are very informative, they so not pressure you for anything which is good. Buying a house is a enormous commitment, and they made me feel very comfortable.

David found a home that worked with my time frame, delivered on schedule. Josh was awesome during the walkthrough and follow-up. He was patient, informative, and thorough.

The best part of the entire process is how seamlessly it was. Special mention to Dale on sales, the way he manage the communication to my wife and kids made a difference, I was ready, but the rest of my family gave me the thumbs up after talking to Dale. The handover from sales to finance, then to the loan department, and everyone in between. This process, from Richmond, was focus on making sure I was informed of the next steps and feel comfortable at any point. Buying a home does not have to be a nightmare, but a dream come true with Richmod homes

Enjoyed our buying process once we found our Lot and home model. Satisfied with the whole process.

The final Walkthrough was through explaining every detail.The Communication with me through the whole new build was right on. Whole experience was GREAT!

Everything was completed as per the timeline presented. Any issues that popped up Brandee hopped right into and assured it would be taken care of.

So far so good.

Amy was so helpful and responsive during the whole process the whole lending team as well and we are very happy with the purchase of our new home.

Everyone was super helpful and friendly, very responsive to questions and concerns. Amazing having a beautiful new home. Thank you

Over all a great experience! Love the house and the neighborhood!

Our sales agent Ricky Chase was nothing short of amazing. He explained everything very thoroughly and the whole process was smooth and seamless from start to finish. I was only disappointed in the final walk through the super Intendent was very lazy about getting things handled and done before move in so it put us behind. But Rick spoke up and got everything done so we can now enjoy our beautiful home!!! We absolutely love it!!! Thanks Ricky

This home was sold to us as located in Surprise AZ. We are hoping that is correct, we noticed that on this survey it was described as Wittman Az.

Nothing bad to say about the experience

Tanner did an amazing job! Always there for all of our questions (we had a lot!) Came by to see how we were doing a month after we moved in. Never had that type of customer service when buying a home!

We had a great experience working with our Richmond American realtor. She communicated with us along the way and helped make the process smooth. Our Superintendent has also been great. He has been very responsive to any concern or request we’ve had. We appreciate all the support and would definitely recommend Richmond American homes to our friends.

We have had a very good relationship with Dale, Judy and Kelly. Always there to answer questions and take care of us.

Bought a new house on a new subdivision, as many other houses are getting built, lots of trash blows all over the place and most to the park and driveways. HOA just sends letters to all home owners, to tell us to clean after ourselves, knowing that 98% of trash is from construction trades .

My experience was really good, no hiccups what do ever.I love my home