Richmond American Homes Reviews in Phoenix Mesa, AZ

I am very happy to be a homeowner finally. Richmond Homes is a great builder.

great service and professionalism

Excellent experience with quality, trustworthiness and sale agents

This is our seconds time we have bought with Richmond American homes. So far we love our home and any small issues that we found have Been delt with fast. I highly recommend these homes to anyone.

Laveen team was great! Not pushy, available and accommodating. Janna walked us through the process with patience and sincerity. Richmond Team worked with our Keller Williams Team through some delays and challenges to get us Homez

Great home great buy couldn’t be happier

Great experience so far.

Workmanship is very poor. Quality of products used throughout are less than desirable. Still waiting on repairs from initial walk through and 10 day inspection. Lack of communication post close. They were great to deal with in the beginning to buy the house. Once closed, it’s been complete opposite

Th home supervisor was great

Quick smooth and easy process

Quality of work is lacking, during initial inspection many items were brought up. During the final inspection most of the initially mentioned issues had not been resolved. We already have a list for about 30 items that will need to be addressed during the 30 day inspection. Most minor, but a handful of issues are pretty big.The assistant superintendent that did the walkthroughs did not seem very knowledgeable and seemed rushed. He also tried gaslighting us about and issue, saying the shower door is intended to only swing one way, which is incorrect, the issue is the alignment and or the tile floor. Overall not the best experience. ... More

Our experience was very good. There were a couple of hiccups along the way, but that is expected for a new build. The only negative was being surprised by things that are not in our home that were in the model. That was a bit of a disappointment. Being a spec home there were no choices. Overall we are satisfied.

The home has high quality finishes and features. (Quartz counters, 2 a/c units, tankless water heater, paver driveway, double gates for yard, sherwin williams paint). My sales person was lazy. Handed me her master keys, no explanation or details. That is, when you could find her. Often I would go to the sales office and remnants of her were there - phone, purse, but her? No. I think she was fired, justifiably, before my close. Construction supervisor emailed saying I’d get weekly updates on the progress of the build. Got one in six weeks. If you asked him 3 questions, he answered one. So you had to follow up. He’s likely delegated some things, but not to a great worker… Construction supervisor has an assistant guy. Assistant guy gave incorrect information at walkthrough. Forgot to do our 30 day review. He’s newly hired and easily frazzled it seems. The house is great. The people are bla. Thank goodness I was local. I checked on my house myself. If this was an out of state purchase I’d have been furious. But I’m moved in now. The buying process is brief in the cycle of home ownership. So don’t let my review deter you. I just think Richmond needs better service. They build a great home! ... More

Suzanne was absolutely amazing. She was there from beginning to end. We never went a day wondering. She was so attentive. Chris the Assistant Super was so knowledgeable. He was very responsive to emails and concerns. There was not a question that he didn’t find the answer to. Because of Suzanne I would go through the buying experience over and over again.

Make you feel like family, very attentive

Great experience, very helpful, would recommend

from start to finish everything about the buying experience was wonderful

Average experience Home purchase. Difficulty with Builder with contract terms and underwriting

I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.

The sales dept was fabulous. Tanner did a fabulous job. The mortgage qualification was horrendous. Major overhaul needed only to find out mtg was sold before I made one payment. Had a keak behind master sink over 30 days ago. Today the counter top and medicine cabinet sit in my bedroom on the floor. Paul tried to schedule the carpet to be replaced before the counter top and medicine cabinet was reinstalled. Have not heard from him in 10 days and I won’t let carpet be installed until these are done. Who wants brand new carpet trampled on by plumbers, cabinet people. Very poor communication when there is an emergency. It’s almost like you don’t care about your customers once the ink is dry. Need much better communication ... More

Everything was completed as per the timeline presented. Any issues that popped up Brandee hopped right into and assured it would be taken care of.

They were good on what they do and help greatly with all concerns. Will definitely recommend and used them again.

Buying Richmond has been a huge pain. Their own mortgage company was awful to work with. The build quality is super low and they haven’t fixed the things they said they would fix when we closed. Can’t even get them to call me back. I will avoid Richmond like the plague in the future

We had a great experience working with our Richmond American realtor. She communicated with us along the way and helped make the process smooth. Our Superintendent has also been great. He has been very responsive to any concern or request we’ve had. We appreciate all the support and would definitely recommend Richmond American homes to our friends.

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.