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- Richmond American Homes
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- Phoenix-Mesa, AZ
Richmond American Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.
Read all 236 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Phoenix-Mesa Area
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Customer Reviews
Loan Team
- Victor Jimenez L.
- Verified HomeBuyer
- April 09, 2025
- Avondale, AZ
Paul and Yudy we’re awesome!!! They made sure you keep my process nice and smooth!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Richmond purchase.
- Grant John B.
- Verified HomeBuyer
- December 05, 2024
- Surprise, AZ
Overall pleased with the sale and closing experience.
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Nice Home, but Design Inconsistencies Disappoint
- Anonymous
- Verified HomeBuyer
- October 23, 2024
- Buckeye, AZ
Overall, we’re happy with our new home—it has great features, and we’ve settled in nicely. However, for a home priced just shy of half a million dollars, there were a few design choices that left us disappointed. For example, the house has a clear color theme, yet chrome accents were used in the bathrooms, while the rest of the hardware and the kitchen faucet are matte black. This inconsistency makes the chrome look cheap in comparison. Also, while the kitchen drawers are soft close, the cabinets are not, which doesn’t make sense in a home at this price point. On a positive note, the staff ...
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
good customer service and responsiveness to issues
- Bobby Carlos R.
- Verified HomeBuyer
- September 17, 2024
- Red Rock, AZ
With any home your going to run in to issues I have had some issues come up that the Richmond team took care of promptly and with a sense of urgency. I have only had my home for a few months now but everything seems to be going smooth.
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
New Home
- Anonymous
- Verified HomeBuyer
- May 08, 2024
- Goodyear, AZ
We had a very positive experience while buying this new home. We moved from another city so it was a bit more challenging. Everything went as planned and in a good time line. The only issues we've had so far are workmanship of items in the home, inop window, lazy touch ups in places and not in others. As far as the value...it's ok. My sister bought a new build with another builder and got so much more for her money. We almost have the exact same lay out too. I feel for half a million dollars a 2,000 sq foot home should come with more upgrades and a few extras. I've purchased a few ...
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Great communication, great service and quality homes
- Benjamin L M.
- Verified HomeBuyer
- January 09, 2024
- Avondale, AZ
I can rate RAH 5 stars
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
Richmond at Casa Vista
- Jimmy Tiongdjien L.
- Verified HomeBuyer
- August 03, 2024
- Casa Grande, AZ
Richmond American Homes provide a combination of Great Floorplans, Price Point Value and Overall Buying Experience at the Entry Level - Mid Level Housing Arena !!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Experience with Richmond American Homes
- Rose Marie L.
- Verified HomeBuyer
- July 25, 2024
- Avondale, AZ
The experience with the sales person Zack was great and with all others during the purchase process! Now that we are in not so good sent work order for things that needed to be fixed and have not been contacted yet! We need some major things fixed like a pipe in our roof that just goes into the attic but connected to nothing. I can see light around my front door, garage door into house does not latch properly as other doors have same issue. We have a trusses in the attic that is cracked etc. sure would like these things fixed. Also if you want an independent inspection done make ...
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Easy Process, Tough After Close
- Kevin James W.
- Verified HomeBuyer
- May 31, 2024
- Surprise, AZ
Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 2
House
- Jalen Marie W.
- Verified HomeBuyer
- March 19, 2024
- Coolidge, AZ
Great financing and shopping experience. Warranty is slacking on coming out and getting in contact with me. Submitted a water damage request over two weeks ago and have yet to hear back.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
still evaluating
- Herbert Marshall W.
- Verified HomeBuyer
- June 01, 2025
- Maricopa, AZ
The sales dept was fabulous. Tanner did a fabulous job. The mortgage qualification was horrendous. Major overhaul needed only to find out mtg was sold before I made one payment. Had a keak behind master sink over 30 days ago. Today the counter top and medicine cabinet sit in my bedroom on the floor. Paul tried to schedule the carpet to be replaced before the counter top and medicine cabinet was reinstalled. Have not heard from him in 10 days and I won’t let carpet be installed until these are done. Who wants brand new carpet trampled on by plumbers, cabinet people. Very poor communication ...
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
The people are great to deal with!
- Isaac Santiago Dennis B.
- Verified HomeBuyer
- November 01, 2024
- Casa Grande, AZ
Overall, I like the people I have dealt with while purchasing my home. I'm not super happy with the workmanship of the home or how slow it is to get the issues addressed. I've been in the house for a month and I still don't have my garage floor problem fixed OR at least had any correspondence from the builder on when it'll be fixed. The said that the problem is out of spec and should be fixed but haven't done anything, to my knowledge, to fix it.
Total Score 5
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Follow-up on repairs not so good!
- Robin K N.
- Verified HomeBuyer
- October 28, 2024
- Surprise, AZ
Buying home was amazing, getting the items that where on the 30 day list to be fixed seems impossible, I am now thinking that they will not be done unless, I call everyday, which of course I do not have the time! Very disappointing!
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 5
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Great Sales Team - Horrible Everything Else
- Anonymous
- Verified HomeBuyer
- April 12, 2024
- Queen Creek, AZ
So many errors in the home. So little communication when issues were brought up. We are over a month into our new build and the amount of issues are out of control. What is even worse is that we cannot get anyone to fix anything. I have been without a dishwasher the entire time. Items from the carry over list have not been attended to.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Not in a hurry for repairs.
- Edwing Xavier C.
- Verified HomeBuyer
- March 06, 2024
- Avondale, AZ
Probably the worst experience dealing with them to call back or follow up on items that need repairing. Would never buy a house from them. I moved in 3 months ago never got my repairs done from the first initial walk through. They said they where going to do a 30 follow I called them after 2 1/2 months. They came out and looked at the items from the first walk through and crickets again. Still waiting sucks when you spend 1/2 of million on a house and customer service sucks.
Total Score 5
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Happy happy!
- Shirley L.
- Verified HomeBuyer
- May 21, 2025
- Surprise, AZ
From start to finish and beyond Brian made sure all of my questions were answered. Logan had been very responsive to the few issues we’ve had.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Good experience
- Veronica K.
- Verified HomeBuyer
- December 13, 2023
- Goodyear, AZ
Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
smooth experience, delivered what was promised
- Francis S.
- Verified HomeBuyer
- December 12, 2024
- Buckeye, AZ
nice house, great upgraded appliances, decent grade paint on the walls (unlike a lot of new build).Massive 3-car garage and large laundry room. wish house was prewired for audio (good that all rooms have ethernet hookups). Need more/upgraded sockets in kitchen and garage.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Casa Vista
- Gloria M.
- Verified HomeBuyer
- September 09, 2024
- Casa Grande, AZ
I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
A Seamless Home Purchase Experience
- Khoi Kim N.
- Verified HomeBuyer
- May 07, 2025
- Laveen, AZ
From start to finish, our first homebuying experience was fantastic. Our sales associate Janna was incredibly professional, knowledgeable, and genuinely invested in helping us find the right home for our needs. She patiently answered all of our questions and made us feel confident every step of the way. When we outlined specific must haves in our home including a large center sliding door into the backyard and tile flooring with a specific color scheme Janna found the perfect lot that matched. The quality of workmanship in our new home was solid and we felt that Richmond American stood by ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Home sweet home!
- Lolita M P.
- Verified HomeBuyer
- July 05, 2024
- Casa Grande, AZ
We are pleased with our Richmond home. Kelly from sales was amazing all the way. Excellent follow through with our needs. Jennifer explained the loan and kept us updated. Some challenges but we pulled through with her help. Only drawback which we knew is we could not make any changes to the upgrades or plan as it was pre-set already. Overall, we are still happy and blessed with our new home.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The builder was responsive to our questions.
- Arthur Scott R.
- Verified HomeBuyer
- November 28, 2023
- Buckeye, AZ
The builder kept us informed about the progress of the project.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
the one thing that stands out is he Help and professionalism of Albert. Albert did the walk through with us and he was very thorough. Anytghing that was pointed out Albert got it taking care of right away. Albert is an asset to the company.
- Craig F.
- Verified HomeBuyer
- May 19, 2025
- GOLD CANYON, AZ
Again I MUST point out Albert how did our walk through and assisted us in getting moved in. Albert is a true professional and an asset to the company. The only negative I have is with the mortgage insurance company. They had NO idea what they were doing. I had to make repeated phone calls to them to get the policy straightened. I would recommend your company find a more professional insurance company.
Richmond American Homes responded:
Thank you Craig. I'm sorry that the experience with the lender was frustrating. I'll pass along your feedback.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Superintendent
- Randy Carl Blair, J.
- Verified HomeBuyer
- July 12, 2024
- Buckeye, AZ
My superintendent is very professional and knowledgeable.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Love our new home!
- George Richard M.
- Verified HomeBuyer
- July 04, 2024
- Maricopa, AZ
The home buying process was easy, and our sales person, Dale, was responsive and answered all of our questions. Janelle with the mortgage side of it was great! She was very responsive and patient with us as we worked through the process. We appreciated that. Our home tour was very thorough. Richard and Jared were very informative and have been great with follow up. We really like our 8 foot doors throughout our home, including the garage door. We especially love our paver brick driveway and patio. It adds a beautiful touch to the front of our home. The only negative would be that the cleaning ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
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