Richmond American Homes Reviews in Phoenix Mesa, AZ

The builder kept us informed about the progress of the project.

My superintendent is very professional and knowledgeable.

The home buying process was easy, and our sales person, Dale, was responsive and answered all of our questions. Janelle with the mortgage side of it was great! She was very responsive and patient with us as we worked through the process. We appreciated that. Our home tour was very thorough. Richard and Jared were very informative and have been great with follow up. We really like our 8 foot doors throughout our home, including the garage door. We especially love our paver brick driveway and patio. It adds a beautiful touch to the front of our home. The only negative would be that the cleaning of the home prior to move-in did not meet our expectations. We had to clean some things when we moved in….white grout residue on kitchen tile backsplash and tile in master bath shower. The floor tiles had some smeared grout and paint specks in some areas. Overall, we are very happy with our new home and would recommend Richmond American to our family and friends. ... More

First, shout out to Ken (Area Dir of Construction?), you rock. We wouldn't be here if you hadn't stepped in. The sales rep, Gina, was wonderful. I always felt she was working hard for us to have a positive experience. After adjustments were made to the field team and Cody took over, we felt there was very good organization and responsiveness up to the closing and then beyond the closing to complete items that needed adjustment/replacement. We love our new home and look forward to many years of enjoyment. Thank you Richmond American.

Overall a good experience, however I believe that due to Richmond trying to build too many homes as the same time that the attention to detail has been left behind. There where major issues on the day of closing that had to be corrected after moving in. All of the items have been completed but they should have been done on the day of close. If we had not needed a home to move into, it is possible that we would not have accepted the home the way that is was.

We purchased our first homes from Richmond. The long and stressful process was marred by the sales associate, as she was inattentive and careless. She failed to order the appliances, so we had to remind her of them. They were delayed and arrived late, so we had to discard all of our refrigerated groceries upon move-in. We explained the situation to her, and she simply ignored our calls and emails. We still have not received an apology from her. Overall, we are happy with our home, and we love its design and layout. The paint job was done poorly, as it will take a while for us to remove all the pain splattered on all outlet covers, stove, baseboards, and doors. ... More

The salesman and construction super were great. But the subcontractors who actually did the work are sloppy and don’t have very much regard for the mess they leave for the new owners. There was paint spatter throughout the house, exposed holes in the wall and ceiling, appliance not installed correctly, sink fixture not installed correctly, and the backyard littered with construction debris (nails, broken roof tiles, paint dumped on the ground), and plenty of cigarette butts. Most of this will be corrected, but the backyard is the homeowner responsibility. It will be a beautiful home, but only after the homeowner identifies the shoddy work of the subcontractors. ... More

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More

Very happy to have been able to close earlier then expected.

Overall a great home buying experience.

The staff was with us throughout the whole process. Everyone was great and helped us through every step.

Becky in Sales was truly a pleasure to work with!

Jim at sales was very friendly and answered all the questions we had during our purchase.Jose the field supervisor was very helpful during the building process,noteverything was perfect but the response team was responsive

Make sure you have contacts available for addressing challenges and issues.

You are getting a nice, quickly built new construction home, but ... the appliances are crazy cheap and garage walls move when opening and closing the side door. What other quality issues exist under the surface?

Selena the sales agent was very knowledgeable and very helpful with the buying process she made it very easy and put all my worries aside

This is difficult because not every team should be grouped into a rating whereby their performance and responsiveness is tallied with other groups that do not meet a certain standard. The volume that each team has to handle and move production through the process should not be measured collectively nor grouped with another team whose standards fall short of client expectations. Ratings above need to be grouped into the different teams so each team can be rated accordingly. Overall the Sales team, Design Center, and Finance Teams met our expectations and were an absolute pleasure to work with but once production began, Line Production fell short. Knowing that the vendor / contractors in which Richmond contracts with are an absolute representation of the workmanship and quality standards I hold Richmond to, make your vendor / contractors accountable. If I have an issue with quality and craftsmanship so should Richmond. I shouldn’t have to concede to and/or lower my standards because it is a burden to a Richmond representative or that he/she is just Reluctant to Resolve in managing the quality issues I have with the final product. Defend your clients, not your contractors. Hold them to the same standards of quality and craftsmanship I bought into during the initial purchase phase, especially when thousands of dollars are invested in with upgrades and higher quality materials. ... More

Overall I had a moderately good experience. I do feel like I had to stay on top of the builder to make sure most of the outstanding items were followed up on before the closing date which I didn't expect with such a short closing period before the holidays. There were also a lot of nails and materials left in the backyard which I didn't anticipate. In general the sales office was helpful and my builder contacts were mostly responsive. I do feel they would of been more attentive if I was able to review their work more often but unfortunately I don't live in the state so that wasn't an option. ... More

Have had some post closing issues that have not been addressed.

There are some quality and workmanship issues that still need to be addressed after 7 or so weeks of ownership. I'd like to hear updates, perhaps once a week, but communication has been unreliable. There are some design issues which we will work around and some that will require some sort of redesign to make acceptable.

The best part of my buying experience was getting a quality house and dealing with a very helpful sales agent. Worse part the incompetent loan company I had to send the same documents multiple times. I have excellent credit it took them forever to approve me. We got close to losing the lock on the interest rate. The construction team were not responsive to close the punch list before the closing date and we moved to a dirty house.

The appliances were great also the floor plan and front yard and irrigation and plants. Driveway very nice. Great view. The painting and wall work were below standard. very sloppy and not done w care. Looked like very rushed job. Hose to vent dryer missing. Windows filthy. Follow up slow Thank you to allow us this opportunity to share our experience anonymously

We had the Best sales person Elisa. That really cared about our home purchase . She kept us up to date with progress of home being built. She was very helpful with all of our questions. She alone has saved any value that Richmond home has to my wife and I. We found our experience buying a spec home style sale was very frustrating. Even though our home was not even started when we purchased it. We were not afforded the opportunity to add or make any upgrades . We were told that we could not even change the interior wall paint color. Unfortunately the final stages of our of build went south. The pre selected floor tile thru out the house was not available at the last 3 weeks of our build. We had an emergency tile replacement selection that was supposed to keep the house on target closed date, This new tile did not show up at the house until two weeks later. Even though it was order with express delivery! Moving the closed date out two plus weeks. This caused us a very large out of pocket moving expense to compensate for the delay of housing for us. Richmond homes did not have any mercy. We were not compensated one penny. Elisa again was able to get Richmond homes to provide us with one option that was mysteriously left out during production. Again Elisa is a hero for Richmond homes again! Since we have closed the house there has been a very delayed process for items that were called out during the walk thru over a month ago!!! We have been in the house for over a month and there is still a long list items and issues that are not being completed. We have not received ANY communication for any second level manager at Richmond homes about any issue. We do love the model that we purchased. We just feel like since money was exchanged we are not important to Richmond homes anymore. ... More

We have owned the house five weeks and only one thing has been completed from the final walk thru list. It is hard to find a wall in the house that is straight. The framing crew did a poor job or the framing material was of poor quality. The dishwasher is poor quality.

As a real estate agent I’ve had many interactions with RAH. As a buyer I was disappointed RAH has stopped allowing buyers to select their upgrades and designs. This made our purchase a bit hard and honestly more expensive on the back end in order for us to get what we wanted. Do better Richmond. For the people giving you business. Your design teams don’t know it all and at times make errors and bad decisions ( like not putting windows on a wall with a MOUNTAIN VIEW). It’s not that important to build homes as fast as you can. People are willing to wait for what they want. On the more personal side, Anne and Mike were amazing and made our experience pleasant and low stress. ... More