Richmond American Homes Reviews in Phoenix Mesa, AZ

Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.

nice house, great upgraded appliances, decent grade paint on the walls (unlike a lot of new build).Massive 3-car garage and large laundry room. wish house was prewired for audio (good that all rooms have ethernet hookups). Need more/upgraded sockets in kitchen and garage.

I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.

We are pleased with our Richmond home. Kelly from sales was amazing all the way. Excellent follow through with our needs. Jennifer explained the loan and kept us updated. Some challenges but we pulled through with her help. Only drawback which we knew is we could not make any changes to the upgrades or plan as it was pre-set already. Overall, we are still happy and blessed with our new home.

The builder kept us informed about the progress of the project.

My superintendent is very professional and knowledgeable.

The home buying process was easy, and our sales person, Dale, was responsive and answered all of our questions. Janelle with the mortgage side of it was great! She was very responsive and patient with us as we worked through the process. We appreciated that. Our home tour was very thorough. Richard and Jared were very informative and have been great with follow up. We really like our 8 foot doors throughout our home, including the garage door. We especially love our paver brick driveway and patio. It adds a beautiful touch to the front of our home. The only negative would be that the cleaning of the home prior to move-in did not meet our expectations. We had to clean some things when we moved in….white grout residue on kitchen tile backsplash and tile in master bath shower. The floor tiles had some smeared grout and paint specks in some areas. Overall, we are very happy with our new home and would recommend Richmond American to our family and friends. ... More

First, shout out to Ken (Area Dir of Construction?), you rock. We wouldn't be here if you hadn't stepped in. The sales rep, Gina, was wonderful. I always felt she was working hard for us to have a positive experience. After adjustments were made to the field team and Cody took over, we felt there was very good organization and responsiveness up to the closing and then beyond the closing to complete items that needed adjustment/replacement. We love our new home and look forward to many years of enjoyment. Thank you Richmond American.

Overall a good experience, however I believe that due to Richmond trying to build too many homes as the same time that the attention to detail has been left behind. There where major issues on the day of closing that had to be corrected after moving in. All of the items have been completed but they should have been done on the day of close. If we had not needed a home to move into, it is possible that we would not have accepted the home the way that is was.

We purchased our first homes from Richmond. The long and stressful process was marred by the sales associate, as she was inattentive and careless. She failed to order the appliances, so we had to remind her of them. They were delayed and arrived late, so we had to discard all of our refrigerated groceries upon move-in. We explained the situation to her, and she simply ignored our calls and emails. We still have not received an apology from her. Overall, we are happy with our home, and we love its design and layout. The paint job was done poorly, as it will take a while for us to remove all the pain splattered on all outlet covers, stove, baseboards, and doors. ... More

The salesman and construction super were great. But the subcontractors who actually did the work are sloppy and don’t have very much regard for the mess they leave for the new owners. There was paint spatter throughout the house, exposed holes in the wall and ceiling, appliance not installed correctly, sink fixture not installed correctly, and the backyard littered with construction debris (nails, broken roof tiles, paint dumped on the ground), and plenty of cigarette butts. Most of this will be corrected, but the backyard is the homeowner responsibility. It will be a beautiful home, but only after the homeowner identifies the shoddy work of the subcontractors. ... More

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More

Very happy to have been able to close earlier then expected.

Overall a great home buying experience.

The staff was with us throughout the whole process. Everyone was great and helped us through every step.

Becky in Sales was truly a pleasure to work with!

Jim at sales was very friendly and answered all the questions we had during our purchase.Jose the field supervisor was very helpful during the building process,noteverything was perfect but the response team was responsive

Make sure you have contacts available for addressing challenges and issues.

Go through your home with a fine tooth comb, there were a lot of things that were not properly done and covered up, things like chipped tiles that had been painted ect. If we were to do it over again we would definitely hire a home inspector to help identify deficiencies up front.

You are getting a nice, quickly built new construction home, but ... the appliances are crazy cheap and garage walls move when opening and closing the side door. What other quality issues exist under the surface?

Selena the sales agent was very knowledgeable and very helpful with the buying process she made it very easy and put all my worries aside

This is difficult because not every team should be grouped into a rating whereby their performance and responsiveness is tallied with other groups that do not meet a certain standard. The volume that each team has to handle and move production through the process should not be measured collectively nor grouped with another team whose standards fall short of client expectations. Ratings above need to be grouped into the different teams so each team can be rated accordingly. Overall the Sales team, Design Center, and Finance Teams met our expectations and were an absolute pleasure to work with but once production began, Line Production fell short. Knowing that the vendor / contractors in which Richmond contracts with are an absolute representation of the workmanship and quality standards I hold Richmond to, make your vendor / contractors accountable. If I have an issue with quality and craftsmanship so should Richmond. I shouldn’t have to concede to and/or lower my standards because it is a burden to a Richmond representative or that he/she is just Reluctant to Resolve in managing the quality issues I have with the final product. Defend your clients, not your contractors. Hold them to the same standards of quality and craftsmanship I bought into during the initial purchase phase, especially when thousands of dollars are invested in with upgrades and higher quality materials. ... More

Overall I had a moderately good experience. I do feel like I had to stay on top of the builder to make sure most of the outstanding items were followed up on before the closing date which I didn't expect with such a short closing period before the holidays. There were also a lot of nails and materials left in the backyard which I didn't anticipate. In general the sales office was helpful and my builder contacts were mostly responsive. I do feel they would of been more attentive if I was able to review their work more often but unfortunately I don't live in the state so that wasn't an option. ... More

Have had some post closing issues that have not been addressed.

There are some quality and workmanship issues that still need to be addressed after 7 or so weeks of ownership. I'd like to hear updates, perhaps once a week, but communication has been unreliable. There are some design issues which we will work around and some that will require some sort of redesign to make acceptable.