Richmond American Homes Reviews in Phoenix Mesa, AZ

At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house moved pretty fast.. Almost uncomfortably fast. The sales lady, Hala, was nice. We had a superintendent for one week in the beginning and then he left. We got a new one named Danny. Probably the worst, most incompetent person that works for Richmond. Not sure how he still has a job. We ended with Albert and he is better. Hala was a good communicator. Danny was terrible and would sometimes not even respond to my emails or questions. Albert responds to my questions. We'll see how warranty goes but I am not holding my breath. This is our second new home and our experience is about the same as our first. These are track homes, I didn't expect it to be an amazing experience but I did think it would be better. ... More

Something could have been done better.

All Issues noted on first walkthrough where not finished by final walkthrough, the kitchen sink was clogged since the move in date

Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.

Very efficient on responding to emergency calls however the response to normal issues are too slow which is to the unacceptable level.

No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we were given a document to sign saying that we were free to use any title company. In addition, some problems with the house that supposedly would be taken care of after closing never were corrected. Once Richmond American has your money, you are low priority. One helpful note, suggested by our real estate agent: Have a home inspection before closing. Our inspector pointed out several problems that I would have missed. ... More

Sales no help. Originally I worked with Moises whom was fantastic however the home I chose was not in his section after that I had to stay on sales to keep me posted. Then after move in 30 day review I am being ignored

Many small issues were not taken care of. We were told smoke detector batteries were replaced. They were not. Back deck repair to ceiling never completed. Many bent screens were not replaced. Bathroom mirror promised replacement was never done. I have called Paul about these problems with no response. We were not asking much to have these problems resolved. Guess I will be repairing myself

I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix the roof, then after that is fixed the roofer needs to come back. This needs immediate attention. I have called a few times. I have been in my home sense March 13, 2024. I need this fixed. The other issues can wait. On my builder Mike, he is super wonderful!!!! He works so hard and now he is short handed and trying to get everything done. He is a hard worker and tries very hard to please everyone. He is only one man and he can not do it all. I am very pleased with Mike! Super nice guy!!! ... More

Sales people were somewhat helpful. Did not disclose some issues specific to lot. Home office was no help. Switched superintendents during construction. Pushed for an early close prior to year end yet haven't completed all punch items so can't use part of house

Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.

new buyer at West Park community in Queen Creek, after hearing Richmond American as good builder. But I am a bit unimpressed. The workmanship could be better, especially on paint. After Cody being the superintendent at the very end of my house closing, things seem to move along better. But after my house is closed, my issues, like the 30day work list, don't get any attention after weeks' communication to my sales rep, superintendent, and Richmond American Home Care.

Not all the items addressed at the final walkthrough were fixed. Not all the items purchased were delivered at the day of closing. Not feedback from construction regarding roll over items. Customer Service is too busy to prompt respond to requests.

Our overall experience was mixed, some people like our Super Intendent were terrific while others in Sales and Finance were not very good, being difficult to work with, getting details incorrect because it seemed like they did have time to focus on you or make sure Richmond appeared like a united company. Systems like the main drain were untested until we moved in, and turned out to be an issue that caused the company huge repairs. This is our second Richmond American home and the first one went a lot smoother and I feel was constructed with higher quality.

No attention to detail. Poor finish work. Worst cleaning for a move in I have ever experienced. Zero customer service 6 weeks after move in. Way over priced

We loved Richmond. And were excited to sign to purchase with them. However, the problems started almost immediately. We would visit often as the home was being built, but kept finding problems. Doorways put in the wrong place, non responses to inquiries about things we were seeing. Eventually, we spoke with the jobsiye superintendent who was very confrontational, and when asked why our completion date was pushed back by a month, responded with "I have up to 2 years to build your house, and I van delay it at any time for any reason, or NO reason!" I was aghast that he would speak to me that way, and filed a complaint with Richmonds main corporate office. He was eventually removed, but damage was already done, and we were met with missed deadlines, no communication. And rudeness up until closing. We almost walked away and took the loss of our deposit, but the realtor for Richmond who was awesome, talked us into waiting. . Now we are in and mostly happy. ... More

Hala Sales Rep was good and helpful. Tom a Superintendent was good. Others involved, not so good. You have no power after you sign the sales contract and JIO so make sure everything is addressed to your satisfaction before you sign. Some will say you have power to make corrections get fixes done until you close - not so. You are at their mercy as soon as you sign the sales contract/JIO. They will hold to the closing date they establish at the expense of quality workmanship or construction completion as long as they get the Certificate of occupancy from the county. (Pinal county). Lot of unfinished work/corrective actions needed to be done and were not completed before closing (roll over items) and after closing the repair work was very unorganized and many assigned workers to correct/fix were no shows so follow on workers could not do their tasks. We have pages of items we identified at the first walk through, some were major such as twisted /not square columns. Very few if any of the first walk through items were corrected before closing and many have yet to be corrected over a month after closing. Due to some problem with the way the sewage lines were installed in our house and many others on our street and neighboring streets, the sewage lines had to be dug up and corrected to satisfy the counties requirement. This caused a big delay. No advance notification of people that would be contacting us for financing, Insurance, title, etc. so many phone calls went unanswered since we did not know if it was a spam call or not. Some items on the JIO that we signed and agreed to were not installed. Those items supposedly were not on the instructions the builders received to build the house which we did not sign nor agree to. More than a month after closing and we are still waiting for some of those items to be installed. Material used was poor and low quality in many cases. Although there were some nice touches throughout the house. Warped/twisted material was used and later, if caught, had to be replaced. That warped/twisted material should have been discarded and never used in the first place. The worksite was usually left in a disgusting state at the end of each work day with lots of trash, litter, drink cans, food wrappers, etc. left on site. In one case what appeared to be a bottle of urine was left in a room for what seemed a couple of weeks. My advice is to get to know you construction superintendent, inspect the progress of building regularly, and report defective material and workmanship quickly. Take lots of photos/videos throughout the construction process. Take lots of pics of the framing/electrical/plumbing before the drywall is installed so later when you want to hang curtains or pictures you know what is behind the sheetrock. ... More

So I closed three weeks ago. I submitted my list of repairs things that still needed to take place. You would think the air conditioner not working in August AZ over 110 degrees, and the fire alarm going off would’ve given a prompt response. Nobody ever contacted me until finally today. I got a decent human being and he was going to help. Thank you Dan. Other than that Customer Service from other employees was horrible.

The builder did ok. House wasn’t really clean when we took possession. Title was fine. Would never use the builders lender again. The incentive was not worth the pain of working with them or the horrible rate. Highly recommend using another lender.

They only care about you buying the house. On our pre close walk we found out the microwave had been used but they didn't care to change it or do anything to fix the problem since they already had the earnest money. They said they would only clean it and that microwave was very stinky. Seller Moises never had a solution, only kept saying that was not part of the deal, Horrible seller that only cares about making money and not the customer.

My first Richmond home was pure owned and by far the best customer service of all. The second was purchased in 2007 and aside from the economy tanking was still a good purchase, had a couple issues that were attempted to half repair and one that was never fixed, the way it goes I guess. This last home, 17 years later I figured they would have there act together, I was unpleasantly surprised with a no. Immediately after signing the contract, sales lady became rude. The house was pushed into a rapid completion and it shows. Plumber messed up in the underground and now a toilet touches the wall, super wouldn't stop saying that he will have the new one, well now that the 30 days are over, he won't even look my way, but I can just go buy a new special toilet to fix their problem, what's another $150? Being the last house in the subdivision, the dirt grading was low and argued that it's ok because a couple of their payed contractors say so, my dump truck just brought a full load to spread around the back yard, what's another $1000? I let them out of the final punch walk list because I know their subs will screw something up while fixing what they came for. If you live in Colorado, Richmond might very well be a great home, but in Arizona, run don't walk. Shady, rude and untruthful. Buyers remorse set in about 3 days after earnest money was paid. ... More

So far we’ve passed our 30 days of being in the home and still no follow up on issues that need to be fixed. I pass buy the contractors throwing up other houses very quickly and can tell it’s slapped together just like my house. We blue taped a lot on our first walkthrough and it looked like they just took off the tape and didn’t fix the paint issues. I wouldn’t be so upset if I didn’t pay $3000+ for a paint upgrade on the whole house. The cabinets still have yet to be fixed and they sent the wrong part. I went up into the attic and there’s huge nails sticking out everywhere. Low quality beams used and just slapped together with some having fat gaps between. All in all, Richmond, like most new builders, have quotas to meet and are trying to make as much money as possible and cheating out on the contractors. I don’t have confidence this structure will last long without major issues long term. It’s unfortunate for nearly half a million dollar house that sold for $250k a few years ago. But it allowed my wife and I a place to finally call our own and we love the floor plan and some of the upgrade options. Just wish the quality of work was actually appreciated and Richmond spent better money hiring better contractors that took pride in what they do. And I wish Richmond had a philosophy of quality of quantity. ... More

Last week was a push and we ended up with a mess!! Very disappointed.

Everything was going good until we got close to the end of closing and we had an issue with Richmond lending team. We were easily approved and funded with our original lender and he pushed us to look into Richmond because of possible incentives so we did and decided to work with them. But 3 days before closing they came back and said we were not approved even though we signed and filled out all paperwork in the time leading up with no communication from them that we had an issue. Luckily we went back to my original lender and he got us approved and funded within 2 weeks. The whole process seems like their lending exam doesn’t want any business as what they did was unprofessional. And we have been in our home for a little over 60 days and we still have things within the home to be followed up on and finished and ave not heard from anyone from Richmond to get this done. Hey also provided us with a customer service number magnet for the fridge and it is basically worthless as nobody ever answers the phone nor do they call back if you leave a message. ... More

The complete unwillingness to actually work with a buyer to get what they want is utterly astounding. Even on issues that would be a simple change they wouldn’t budge. The subs they use are either discount workers or brand new and don’t know the job. Found too many issues to list. As a previous framer and trim carpenter myself I would’ve never signed off on the work I’ve seen. The super is a nice guy but doesn’t ever actually get any of the repairs done. Buyers remorse!