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- Phoenix-Mesa, AZ
Richmond American Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.
Read all 202 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Phoenix-Mesa Area
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Customer Reviews
Great home
- Anonymous
- Verified HomeBuyer
- June 19, 2024
- Maricopa, AZ
Amazing home! Very helpful and a smooth process.
Total Score 3
Quality 4
Trustworthiness 3
Value 5
Responsiveness 5
I got screwed!
- Lorraine D P.
- Verified HomeBuyer
- December 19, 2024
- Wittmann, AZ
After weeks of negotiating with the realtor for Richmond American homes we were finally ready to commit. On Thursday we had been in touch all day and I finally sent a text saying we were ready to go to contract. The realtor should have called me at that time and secured my earnest deposit He didn’t respond until the next morning by which time the price of the house had been raised 5k and no amount of proof that he was in the wrong made a bit of difference. We were fixed to pay the increase in price. He took the earnest deposit within a very short amount of time. Totally unfair selling ...
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
It was a struggle for the most part. The final touch ups and repairs went well.
- Stephen Edward S.
- Verified HomeBuyer
- September 12, 2024
- GOLD CANYON, AZ
We were most disappointed with the spec only process. We were not allowed to pick anything for design or finishes. We were also disappointed when we were told we had a specific lot to find out a new agent to the development sold it to someone else when our agent wasn’t there. We were told we would be updated through email weekly on the progress of the build. We never received an update until the pre-closing walkthrough.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 4
My far away home
- Anonymous
- Verified HomeBuyer
- January 02, 2024
- Casa Grande, AZ
Had a lousy time dealing with the underwriters very lengthy plus the loan process equally, the home came with no ceiling fans or garage door openers or outside garage lighting and needed quite a few touch ups. Block wall had a big gap on corner back yard.and they used flat paint on most of the house except bathrooms
Richmond American Homes responded:
I’m sorry to hear you had a disappointing experience with your lender. I will reach out to the mortgage company and pass along your feedback. If there are any remaining construction issues you need help resolving, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Mark B overall homebuying experience
- Mark Robert B.
- Verified HomeBuyer
- March 06, 2024
- Queen Creek, AZ
Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of ...
Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
EHH
- Anonymous
- Verified HomeBuyer
- September 07, 2024
- Queen Creek, AZ
Signed on at dirt lot. Found out later was quick build. No changes allowed. Builder continually stated to not allow viewing at home could be breach of contract. Though found multiple issues, pointed out. Hopefully fixed. Probably hidden issues, Many neighbors raising concerns about builds related to water, water temp, creaks, cracks, builder repairs, false expectations, false repair orders, sub contractor issues with improper installation or any/appliances or other utilities. None of our appliances were tested prior to purchase date as water/gas wasn't turned on.Now with nee 2024 pricing ...
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
right up to framing was excellent
- Anonymous
- Verified HomeBuyer
- May 31, 2024
- Queen Creek, AZ
the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that ...
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Not to responsive
- Richard B.
- Verified HomeBuyer
- March 13, 2024
- Buckeye, AZ
Richmond American has several areas the home buyer has to deal with from sales, design center, electrical company for added options, mortgage company, home insurance company, mortgage department, loan officer, etc. It seems everyone does their own thing and your giving the same information to different people at different times. The process becomes extremely draining. They need one person to gather information who can pass it along. Their computer system constantly sends emails requesting documents to be completed even though the documents were completed and submitted to individuals already. ...
Richmond American Homes responded:
Thank you for alerting us to this situation. We’ve forwarded your feedback to leadership in your region.
Total Score 3
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Still no door hardware on the cabinets almost 2 months after moving in! Great sales team. Workmanship and responsiveness not so much.
- Steven Taylor S.
- Verified HomeBuyer
- October 24, 2024
- Queen Creek, AZ
It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
New home
- Cody P.
- Verified HomeBuyer
- August 04, 2024
- GOLD CANYON, AZ
At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
New Home
- Wendell Eugene M.
- Verified HomeBuyer
- May 30, 2024
- Buckeye, AZ
Something could have been done better.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Feedback
- Ana L. M.
- Verified HomeBuyer
- April 04, 2024
- Buckeye, AZ
All Issues noted on first walkthrough where not finished by final walkthrough, the kitchen sink was clogged since the move in date
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Nice home, not exceptional
- Anonymous
- Verified HomeBuyer
- March 06, 2024
- Surprise, AZ
Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
VERY SLOW ON RESPONSE TO WARRANTY REQUEST
- Shuileung L.
- Verified HomeBuyer
- January 11, 2024
- Phoenix, AZ
Very efficient on responding to emergency calls however the response to normal issues are too slow which is to the unacceptable level.
Richmond American Homes responded:
Hi, Shuileung. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
This builder is crooked! It negotiates a price and then forces you to pay a surprise "processing fee" of $500
- Robert J H.
- Verified HomeBuyer
- October 23, 2024
- Buckeye, AZ
No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we ...
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 4
Lack of follow up
- Deborah Mae M.
- Verified HomeBuyer
- October 02, 2024
- Surprise, AZ
Sales no help. Originally I worked with Moises whom was fantastic however the home I chose was not in his section after that I had to stay on sales to keep me posted. Then after move in 30 day review I am being ignored
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
House is great. Richmond response to little problems was terrible
- Dwight Harold K.
- Verified HomeBuyer
- August 04, 2024
- Coolidge, AZ
Many small issues were not taken care of. We were told smoke detector batteries were replaced. They were not. Back deck repair to ceiling never completed. Many bent screens were not replaced. Bathroom mirror promised replacement was never done. I have called Paul about these problems with no response. We were not asking much to have these problems resolved. Guess I will be repairing myself
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
My new Home
- Christy D C.
- Verified HomeBuyer
- April 17, 2024
- Wittmann, AZ
I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix ...
Richmond American Homes responded:
We appreciate you taking the time to respond. We will share this feedback with the team.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Early Finish but Late Punch completion
- Christian S.
- Verified HomeBuyer
- March 06, 2024
- Buckeye, AZ
Sales people were somewhat helpful. Did not disclose some issues specific to lot. Home office was no help. Switched superintendents during construction. Pushed for an early close prior to year end yet haven't completed all punch items so can't use part of house
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 1
Richmond American Homes Review
- Shaun Lawrence B.
- Verified HomeBuyer
- December 30, 2023
- Buckeye, AZ
Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Slow Response to issues
- Alan W F.
- Verified HomeBuyer
- July 01, 2024
- Queen Creek, AZ
new buyer at West Park community in Queen Creek, after hearing Richmond American as good builder. But I am a bit unimpressed. The workmanship could be better, especially on paint. After Cody being the superintendent at the very end of my house closing, things seem to move along better. But after my house is closed, my issues, like the 30day work list, don't get any attention after weeks' communication to my sales rep, superintendent, and Richmond American Home Care.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Not the best closing experience
- Anonymous
- Verified HomeBuyer
- May 29, 2024
- Buckeye, AZ
Not all the items addressed at the final walkthrough were fixed. Not all the items purchased were delivered at the day of closing. Not feedback from construction regarding roll over items. Customer Service is too busy to prompt respond to requests.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
A Band of Brothers - Some Good Some Bad
- Joseph Guy C.
- Verified HomeBuyer
- January 19, 2024
- Casa Grande, AZ
Our overall experience was mixed, some people like our Super Intendent were terrific while others in Sales and Finance were not very good, being difficult to work with, getting details incorrect because it seemed like they did have time to focus on you or make sure Richmond appeared like a united company. Systems like the main drain were untested until we moved in, and turned out to be an issue that caused the company huge repairs. This is our second Richmond American home and the first one went a lot smoother and I feel was constructed with higher quality.
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Below average
- Lonnie James H.
- Verified HomeBuyer
- November 01, 2024
- Surprise, AZ
No attention to detail. Poor finish work. Worst cleaning for a move in I have ever experienced. Zero customer service 6 weeks after move in. Way over priced
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Lots of problems
- Mark W.
- Verified HomeBuyer
- September 12, 2024
- GOLD CANYON, AZ
We loved Richmond. And were excited to sign to purchase with them. However, the problems started almost immediately. We would visit often as the home was being built, but kept finding problems. Doorways put in the wrong place, non responses to inquiries about things we were seeing. Eventually, we spoke with the jobsiye superintendent who was very confrontational, and when asked why our completion date was pushed back by a month, responded with "I have up to 2 years to build your house, and I van delay it at any time for any reason, or NO reason!" I was aghast that he would speak to me that ...
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 3
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
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