Richmond American Homes Reviews in Phoenix Mesa, AZ

The Forman/supervisor was great during our final walkthrough. Now for the package I was told when I signed the paperwork in Oct that I would get the vanity/cabinet in the master bathroom. Towards the end of the build, I noticed they put up some ugly shelving across from the toilet and not the vanity/ counter. The sales person said that the packages were changed and instead of picking out the items we want it was one Package with color flooring and no upgrades. Which really sucked because I loved that vanity in the Larmar in the bathroom. And Richmond American would not work with me. I will never buy a Richmond American home again. ... More

Michelle was Richmond Americans sales rep and I was her first sell and you could tell. Anytime we asked to see the house she would schedule an appointment get to the house and give us a 5 minute time limit say she needs to get on to her next appointment and did the exact same thing day of closing. Day of tape walk through it went good lots of paint and drywall errors Mike was great, the final walk through a week later come back and the paint is done but with different paint ex. the walls that are flat paint were touched up with satin, they painters got paint all along the carpet and were supposed to return and a month later still haven’t. Mike had said he was going to finish working on unfinished items and then never got around to it. Electricity is messed up that when fans where installed in front bedroom and bedrooms up stairs it will turn 1 on up stairs and 1 downstairs the either both work or both don’t. Outlets are crap the majority your unable to plug anything into them. In one of the rooms up stairs if you plug anything in the outlet all the electricity goes out up stairs. ... More

Good plans! Workmanship is poor. And supervision of construction. Very poor. I still have issues that I need to now try to get fixed on my time. I’ll be by the grace of God to get these things done. Not to mention some of the main construction there’s issues. I still may have to take things up to the Better Business Bureau.

We did not go through the customizing so cannot speak to that. However, our experience throughout the purchase and after has been sad. We paid for an outside inspection, highly recommended, and had a huge report on a new home. The first site guy was terrible to work with then we got Chad. He helped move the process along but there were still a bunch of items that were never done properly before our close. Still waiting on cabinet repairs (3 months later) and it took a full on fight to use our "warranty" to fix a gas leak at the range. I would not recommend friends or family to use this builder at this time. ... More

Took longer than it should have to be able to close on the house as repairs were not done in a timely manner and we were lied to about some of the repairs being completed. My inspector found water damage 3 to 4 inches high on all of the kitchen cabinets. The superintendent Gilbert continued to say there was not a flood in the kitchen. Even after I brought a moisture meter that showed the cabinets were 30% wet. I asked for a water restoration team to come and inspect the cabinets and walls as I have dealt with these issues in my previous employment. I had to get Rich our sales associate involved and his supervisor as I told them I would not close until the walls and cabinets were inspected for mold. Sales associate said if the old superintendent was still with the company he would have already taken care of this. Took a week to get them to bring in Serv-Pro who found mold behind two of the walls, and they had to remove cabinets drywall and insulation. Afterwards then they ordered two new cabinets and kick plates for the others. When my inspector returned several of the items on the list that Gilbert said were done were NOT done. After asking the sales associate if I needed to hire an attorney to get the repairs done, they came and made the repairs and ordered new screen doors. The screen doors were supposed to be installed the middle of November. My realtor has been inquiring about the screen doors and consistently received the response waiting on the contractor. Gilbert’s supervisor got involved today and the doors should be here tomorrow. The lack of motivation on Gilberts part and always blaming the contractor is unacceptable. If he worked for me, he would have been terminated especially over the water damage issues. After moving in I submitted a warranty claim as the rear manual RV garage door only opens up 6ft; the 6 foot cinder block wall between our house and the neighbors wobbles and is ready to fall over; front door does not close properly; bathroom counter top has numerous scratches; and no caulk around the bathroom tub. Received a reply email saying they were backlogged but eventually the repairs would be made. Hopefully the wall does not fall over while we are waiting and injures one of our pets. Both my realtor and my inspector said Gilbert was rude and defensive when they asked him about items that were found wrong. I gave him the benefit of the doubt until he lied to me saying the items were fixed and they were not. Time for a new superintendent! ... More

The craftsmanship for my home was not up to par. So many cosmetic issues so far and little things that should not fly by an assistant super intendant. They are going to work on fixing the issues but that is now time I have to spend being around for the lack of work that should have been done the first time or after the first walk. Rather sad to see this kind of work get breezed over just because the houses are going up so fast.

Other than Lauren, The experience was extremely underwhelming. The quality of workmanship was disappointing at best and it became very clear that our Superintendents did not have their finger on the pulse with trades. During our final walk, it was explained to me by Sergio that i "cant expect perfection". That bold statement has been my Richmond American experience in a nutshell.

Do not trust superintendent in charge of getting home ready for move in.

The sales, lending and escrow staff were outstanding—it ends there with the positive experience. The house still does not have all the numerous dents fixed in the bullnose corners all over the house and paint was poorly applied—we still have spots that need painting near ceilings that have white paint brush strokes over the grey walls. There are holes in drywall that were not repaired, holes in exterior stucco were not repaired. There are paint and scuff marks on many of the door hinges, chips/gouges on interior doors. There are bare wood spots on the exterior door leading to/from master bedroom. There are STILL drywall screws sticking out of the wall next to the shower/tub surround in the guest bath. Several of the cabinet doors rub on some and are too far apart on others. There is a scratch in the middle master shower glass and a chipped tile in the shower. The baseboards looked like we had already lived here for 30 years—I had to paint them—they were filthy. Floor grout is all over the kick-plates of cabinets. The stucco covered styrofoam window trim on the exterior of the house only got one coat of paint in many areas—it needs at least two coats—it looks blotchy where it clearly wasn’t painted thoroughly. Lag crews are not fastened properly on the front fake shutters—very loose at the bottom. One of the cabinate drawers has a gouge in the face that just had some soft putty stuffed in in it. The gate leading to the rear yard sticks—hard to open. For the three screen doors of the two sliding glass doors, they just left the locking latch parts in bags, taped to the frames—I don’t know what I’m supposed to do with those. I’m certain there are items I am forgetting in this list—and who knows what was not done or done wrong where I can’t see… The quartz countertop for the kitchen island already looked worn from trades using it as a catch-all. Honestly, for $640,000, I believe we have a right to expect a much better fit and finish on a new home. The guest bath tub valve cartridge leaked for two weeks before a plumber was sent to repair it. The third car garage lock never did get installed right—it would not lock the garage door. I rectified that by installing a door opener, which I would have done anyway. I’m still scraping paint, calk and who knows what else off of surfaces all over the house. Now that you have our money, we will see if you make good on any of of these items you left us with. To say we are thoroughly disgusted would be a gross understatement. ... More

Several issues with drywall, cabinetry not installed correctly, builder is unresponsive . Some items were brought up at walk thru & closing still have not been addressed 30 days later

I’ve been told multiple things that we have been ghosted on from paint samples to another layer of brick for my back wall. Everything is fine until the day you move in, then we are left to hang dry after. My gas line won’t even allow me to put a walkway it is sticking so far out. I’ll be leaving more reviews anywhere I can about this. 450k for mediocre quality with lazy superintendents.

Seems to be a good amount of problems

The sales lady did fine and would always be helpful and made things easier. The first superintendent was terrible. Then you guys moved him to a different track which was a great idea. The guy who replaced him was much, much, much better (Mike). The tail end superintendent (Chris) was an absolute disaster. Everything was a hassle and all he would do would say he would get it done… but yet nothing would get done. The house starting out from concrete was already messed up. The framing was very shotty and showed poor skills to say the least. The finished concrete is awful. The trim is terrible. Extremely wavy and unskilled finish. Actually still missing pieces of trim in my house I’ve been living in for about a month now… which was supposed to be taken care of by Chris when we did a walk through. Speaking of the walk through I marked everything I wanted fixed with blue tape with Chris. Guess what happened. The blue tape got pulled off the wall with nothing fixed and even took some of the paint off the wall with the tape and still didn’t get fixed LOL… I still have textured wall patches that haven’t been painted. There is literally paint drips on EVERY SINGLE piece of tile in my master bathroom. (Black tile) so yes you can see it clear as day. The exterior paint had a lot of spots missed that Chris didn’t take care of. Some of my faucets aren’t installed correctly. A month in and I’m still missing a lightbulb for my secondary shower. The house was dirty when I moved in. My door bucks are getting pulled off the wall from the RV garage doors assuming the framers didn’t nail/ secure the door buck. It’s been almost nearly impossible to schedule things to get fixed with Chris which means I have to taken time off of work for things that should have been fixed before I moved in. Of course after I closed on the house nobody cares about the homeowner and are on to sell the next crappy built house. I am extremely disappointed with this experience with Richmond American homes. In a humble way of putting this. I WILL NOT BUY ANOTHER Richmond home. And have been socially explaining to others about this experience. Now I have been working in the construction trade since i turned 18. I know everything isn’t gonna be perfect but this has been a complete nightmare. I hope someone reads this and personally try’s to make this fair. I will be reaching out to an inspector shortly to go over this house further and what he does with that information is up to him. Also just to add in, I was supposed to close on my house sooner then I did and I saw so many things wrong with the house I told them to push back the close date to help them out and apparently I got screwed either way even waiting longer to move in. VERY UNPROFESSIONAL. I am sorry this message is so bad but it’s been extremely frustrating and stressful. Also would like to add in when discussing issues to Chris and the concrete super independent, i was told this is not a custom home so it won’t have the finish and quality of a custom home. Way to make a customer feel appreciated!! If i spend over half a million dollars on a house i would like to be treated with some dignity and respect. That should go for anyone buying a Richmond American home at any price. ... More

Our original sales person, Jeff, was not transparent by failing to disclose important information regarding homeowner's insurance. He is no longer with Richmond American, and since then, Brigitte has been spot on. We also had an issue with our Assistant Superintendent, Kevin, who did not complete items prior to closing that he had agreed would be finished. He even removed the blue tape from places that hadn't been touched! The actual Superintendent, Rex, has been incredible, trying to resolve the issues that Kevin didn't rectify. Our biggest disappointment was the "included" front yard landscaping that we paid for; all of the plants were dead prior to move in and only the trees were living. Since then, we have spent more money on creating a beautiful front yard, the one we should've had with our home purchase. We are extremely happy with our home design choices and products, however, because of the major issues we encountered, we would not recommend Richmond American homes to family and friends. ... More

The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.

Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a timely manner ... More

It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.

This is my second home. The sales Departmrnt was not honest, and The lending process was the worst experience. . Richmond lenders was not helpful, constantly being condescending and making you feel like you should just give up. Questioning income, questioning why I didn't know certain things. An overall stressful experience that I hope no one else has to endure.

My experience wasn't a good one.

To who it may concern. We were never offered coach lighting now we see homes with them, we ask for some outlets to moves up for easier TV viewing (Pre Dry-wall) and could not get a response on the additional moving of the outlets. We would've paid for the modification if we needed too. Lots of builder grade materials and now the homes are lower in price with more upgrades. Just not a very professional experience at all for the wife and I!!

Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…

I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could possibly be illegal. Upon doing my first walk thru there were several issues, missing appliances, etc. Jesse the builder rep for American Richmond assured me they would get done by closing. Due to the missing components such as the stove, and other items I had to pay an extra fee of $450 to the appraiser to come back out once the house was completed. Richmond American should pay this fee and I'm sure they are legally bound to. Upon my final walk there was still many items not completed, the soft water system wasn't installed yet, and the osmosis system is still not installed to date. The house was dirty, all kinds of paint etc. on windows of the French doors and front door of which i spent a lot of money to upgrade. Jesse assured me he would get it all done asap after close. It's been over a month and still not completed. To top it off your sales agent Chad purchased a new home only two houses down as a PRIMARY receiving the trade discount that was taken away from me and literally within a week of its completion is renting it out. Furthermore, everyone in the office knows about it. I was told by one of your reps that he has a 3-year agreement for $2100 a month. This is truly unethical!!!! I am still considering legal action as a result of being discriminated where you allow your own employee to violate company policy, lie on a legal finance form subject to penalty of perjury as he stated it was a primary residence, and never lived in it for one day. You did not allow me to do the same. Why? Cause I have Hispanic heritage? Not Sure. My house is still not fixed, still missing major components, and has held up the process for me to occupy this home. ... More

Take people request in consideration instead of ignoring right after you got funded.

We are completely pleased with the workmanship of our new home. However, we were not satisfied with our Richmond American agent. This individual was not forthcoming with the process and changing information. We would get information from our lender before we would the Richmond agent.

I would not deal directly with Richmond American Homes in the future