Richmond American Homes Reviews in Phoenix Mesa, AZ

After weeks of negotiating with the realtor for Richmond American homes we were finally ready to commit. On Thursday we had been in touch all day and I finally sent a text saying we were ready to go to contract. The realtor should have called me at that time and secured my earnest deposit He didn’t respond until the next morning by which time the price of the house had been raised 5k and no amount of proof that he was in the wrong made a bit of difference. We were fixed to pay the increase in price. He took the earnest deposit within a very short amount of time. Totally unfair selling practices ... More

We were most disappointed with the spec only process. We were not allowed to pick anything for design or finishes. We were also disappointed when we were told we had a specific lot to find out a new agent to the development sold it to someone else when our agent wasn’t there. We were told we would be updated through email weekly on the progress of the build. We never received an update until the pre-closing walkthrough.

Had a lousy time dealing with the underwriters very lengthy plus the loan process equally, the home came with no ceiling fans or garage door openers or outside garage lighting and needed quite a few touch ups. Block wall had a big gap on corner back yard.and they used flat paint on most of the house except bathrooms

The home has high quality finishes and features. (Quartz counters, 2 a/c units, tankless water heater, paver driveway, double gates for yard, sherwin williams paint). My sales person was lazy. Handed me her master keys, no explanation or details. That is, when you could find her. Often I would go to the sales office and remnants of her were there - phone, purse, but her? No. I think she was fired, justifiably, before my close. Construction supervisor emailed saying I’d get weekly updates on the progress of the build. Got one in six weeks. If you asked him 3 questions, he answered one. So you had to follow up. He’s likely delegated some things, but not to a great worker… Construction supervisor has an assistant guy. Assistant guy gave incorrect information at walkthrough. Forgot to do our 30 day review. He’s newly hired and easily frazzled it seems. The house is great. The people are bla. Thank goodness I was local. I checked on my house myself. If this was an out of state purchase I’d have been furious. But I’m moved in now. The buying process is brief in the cycle of home ownership. So don’t let my review deter you. I just think Richmond needs better service. They build a great home! ... More

Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of our walk through, he no showed, no email, no text, no nothing about him not being there. When it came to closing, he never communicated to us via email. He'd call me and tell me he was working on things on the back end but nothing he was working on can true and when I asked him to email me everything we talked about so I had it in writing, he never sent it. I think my realtor and I asked Casey to put these things in writing 6-7 times and he never did. The only bright spot of things was the superintendent Justin. Justin was there for us during the walk throughs and closing period when Casey was not. Justin made sure any issues that we saw were taken care of or he scheduled someone to come out to fix those issues as soon as possible. He has communicated great and overall has been Richmond Americans saving grace for this review not being vastly worse. We love our home; we love the community and quality of the home with the materials it was used to build it. It was our experience during the last couple months with the sales associate Casey that left us with a beyond sour taste in our mouths. We are glad Justin was able to help us in the end! ... More

Signed on at dirt lot. Found out later was quick build. No changes allowed. Builder continually stated to not allow viewing at home could be breach of contract. Though found multiple issues, pointed out. Hopefully fixed. Probably hidden issues, Many neighbors raising concerns about builds related to water, water temp, creaks, cracks, builder repairs, false expectations, false repair orders, sub contractor issues with improper installation or any/appliances or other utilities. None of our appliances were tested prior to purchase date as water/gas wasn't turned on.Now with nee 2024 pricing value of build doesn't make sense probably really 150K less value than reality but 2024 is where we are and hopefully our fixes, modifications and they should have fired their curator as options chosen don't make sense. But our upgrades should improve property value. Richmond American has been around for quite sometime but our neighborhood was rushed. ... More

the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that was lacking in this build. ... More

Richmond American has several areas the home buyer has to deal with from sales, design center, electrical company for added options, mortgage company, home insurance company, mortgage department, loan officer, etc. It seems everyone does their own thing and your giving the same information to different people at different times. The process becomes extremely draining. They need one person to gather information who can pass it along. Their computer system constantly sends emails requesting documents to be completed even though the documents were completed and submitted to individuals already. Last but not least, we selected the deluxe upgraded shower in the master bathroom only to find out during the walkthrough that the glass shower door was not installed. We were told it was the responsibility of three different people and then it was put on the buyer that it was not selected in the design center. The assumption was that if you selected the deluxe upgraded shower and you picked the upgraded tile the door would be there. Obviously it was not so now we will have to hire a company to make the door and install it at our expense. Moral of the story, CHECK OUT EVERY DETAIL BEFORE YOU SIGN ON THE DOTTED LINE. Never assume anything. Times have changed drastically. ... More

Josh was fantastic. There were a few hiccups. It wasn't a great experience but it wasn't bad. House is great. Process felt really pushy so it was annoying to have to sort of block that off a bit. Overall Josh was great. Process was mediocre from a customer service perspective. Our home is awesome.

Most of the actual buying facts that we responded to were not correct or they were altered to fit Richmond Homes. We were told we were purchasing our home at 2.99 3.99 4.99, never happened. We put an additional $15,000 dollars down to qualify for all the great rates, but that dismal a difference either. We. Were quoted a price, and interest rate and payment from our sales person. They were not accurate and when we went back to question him he left quite. We had know one to help. Even though it was quoted in print it didn’t seem to matter. Then there is the flooding and poor excavation of our property. If it rains we are flooded out on two sides and our back yard. ... More

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.

It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that no one is perfect, and that there will be defects and things missed here and there, but I would expect that the builder would be prompt about resolving these issues and responding to home owners when they raise concerns. I will gladly edit this review if anyone decides to resolve these issues any time soon. In the meantime, I guess we will keep living in an incomplete home and keep trying to get someone to take action. ... More

At the time of signing, house was framed. Issues began almost immediately. A section of the garage foundation had to be cut out and repaired. This left a small portion of the garage floor discolored and scarred. It also added about a month to the estimated close. Once the house was back on track, the plumbing/electrical began. County inspection occurred and the dryer vent was determined to be too long and out of code. Between the redesign, county approval, and the fix, this added an additional two months OR MORE to our close date. It seemed like after that was finally sorted out, the house moved pretty fast.. Almost uncomfortably fast. The sales lady, Hala, was nice. We had a superintendent for one week in the beginning and then he left. We got a new one named Danny. Probably the worst, most incompetent person that works for Richmond. Not sure how he still has a job. We ended with Albert and he is better. Hala was a good communicator. Danny was terrible and would sometimes not even respond to my emails or questions. Albert responds to my questions. We'll see how warranty goes but I am not holding my breath. This is our second new home and our experience is about the same as our first. These are track homes, I didn't expect it to be an amazing experience but I did think it would be better. ... More

Something could have been done better.

All Issues noted on first walkthrough where not finished by final walkthrough, the kitchen sink was clogged since the move in date

Overall experience was fine. Like all other homebuilders the craftsmanship of the subcontractors was lacking and we had to call them out on several things. The contractors who come to fix the problems do a good job though. I think there is a lot of pressure put on the subs to work quickly and so at some point they quit caring. Our house is nice and we love the floorplan but I wouldn't say it was an exceptional value.

Very efficient on responding to emergency calls however the response to normal issues are too slow which is to the unacceptable level.

Average experience Home purchase. Difficulty with Builder with contract terms and underwriting

Before we moved in to the spec home, everybody wwas so responsive, so responsive. After that event especially when it comes to fixing things, even major things is absolutely negligent. You can't get a person on the phone or if they finally come out, they don't have the time to spend to look at and take into account. Leaking garage under door, inches space on roofing, uncentered doors, etc. So first, the workmanship. There are goods and bads. Labor quality is divided. Some do really bad job, some do excellent. It is up to who they contract. But it buffles me that they would recontract bad workers, way below certification quality. In our case the builder pushed us to move in in 3 weeks from us first seeing the house. Well we budged. But they didn't have time to correct things before move in. 30 day warranty came and still items were left to correct. Submitted warranty requests but nobody cares to answer phone after a month and followups on warranty jobs are gone with the wind. Is this real? Richmond raised the price of the house the next business day we checked it out by 15K. So we lost on that. Structure: Is fine and the paint on the finishes are really good, tile work is great, kitchen is great too. Layout: that is mediocre. We actually had to change and buy new furnishing from our previous house because of the layout change. They were either unusable for the space and sized wrong for the layout. Who designs these Emeralds? No real living room space. the whole kitchen, great troom living room area is 16 ft wide and elongated. Who in normal mind does that? Master toilet room is the smallest out of all, really. you have to wiggle around to sit down because the door hits you otherwise. Master walking closets are small. Nowhere in the house with 9ft ceiling did they use storage space. One shelving everywhere and 42 inches space above it. Bedrooms are tiny except the master. It is good sized. ours is 2100sqft. For the layout it should ahve had at least 2500sqft to give some space in the bedrooms. Garage: 3-car and Love the space. good work except for concrete guys on sheen, consistency on the surface. Tankless heater with stub for water softener. We got neon light that is a downside. Neon? Let's get up to 21st century guys! It is bringht though. I still installed my LEDs. Genie doors and openers are great although MyQ aftermarket system is more responsive. I did epoxy, water softener system, one shelving system around the walls to make it look very functional and enjoyable. I don't like that 9ft ceiling does not have any storage space above the garage door when they are open. Lost space. Doors: quite a few issues that should be fixed when doors are installed. They were not. Many workers came and pointed out to bad craftsmanship while assitant superintendent brushed some things off that these issues are just normal part of life. Windows: Are good Floor: I wish they had thicker carpet. Walls: many parts have only beams at 24 inches apart. No good! Lot size: Great! Roof: Here and there things. They havent fixed them yet after 30 days of request. Electrical: bedrooms dont come with lights. Are you kidding? and they sell the house like that to you. Not even functional!!! Some palces ahd the wiring mixed up. Color codes are horrible. Certified technician could not install a smart dimmer switch even after 40 mins of trying... We ended up doing it. LED lights were ordered throughout and they are great! Gutters: should be a lot better. So there are some really good things and really bad things. At this price point 500K, I definitely expect that things are in top notch order. Hmm...not and are responsive to requests. That bugs me and others a lot. Overall, we made the house look amazing inside. Did not have time for outside yet but it will be amazing too. ... More

No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we were given a document to sign saying that we were free to use any title company. In addition, some problems with the house that supposedly would be taken care of after closing never were corrected. Once Richmond American has your money, you are low priority. One helpful note, suggested by our real estate agent: Have a home inspection before closing. Our inspector pointed out several problems that I would have missed. ... More

Sales no help. Originally I worked with Moises whom was fantastic however the home I chose was not in his section after that I had to stay on sales to keep me posted. Then after move in 30 day review I am being ignored

Many small issues were not taken care of. We were told smoke detector batteries were replaced. They were not. Back deck repair to ceiling never completed. Many bent screens were not replaced. Bathroom mirror promised replacement was never done. I have called Paul about these problems with no response. We were not asking much to have these problems resolved. Guess I will be repairing myself

I really like my new home. The only problem I had is the two other bedrooms are super small. I have a three piece bedroom suites and they are all crunched together. So the bedrooms could be a little bigger. My pantry is to die for and so is my laundry room. We love our RV garage. (Our diesel pusher barely fits) but it does. On my walk through we had several things that needed fixed. Especially a hole in the master bath ceiling where the light is on the ceiling. Not fixed. Then …. How in the world did this get through inspection: in our attack the plumber needs to come back and fix the roof, then after that is fixed the roofer needs to come back. This needs immediate attention. I have called a few times. I have been in my home sense March 13, 2024. I need this fixed. The other issues can wait. On my builder Mike, he is super wonderful!!!! He works so hard and now he is short handed and trying to get everything done. He is a hard worker and tries very hard to please everyone. He is only one man and he can not do it all. I am very pleased with Mike! Super nice guy!!! ... More

Sales people were somewhat helpful. Did not disclose some issues specific to lot. Home office was no help. Switched superintendents during construction. Pushed for an early close prior to year end yet haven't completed all punch items so can't use part of house

Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.