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- Richmond American Homes
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- Phoenix-Mesa, AZ
Richmond American Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.
Read all 202 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Phoenix-Mesa Area
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Customer Reviews
Richmond America
- Christopher Rich H.
- Verified HomeBuyer
- November 07, 2024
- GOLD CANYON, AZ
The process was difficult and stressful the lenders are like robots who don't care then call for double or triple documents and the automated system never stops worst experience I've had dealing with a company
Richmond American Homes responded:
It’s disappointing to hear you’ve had a negative experience with us. We’d love to know how we can do better in the future. Please feel free to reach out to me at jeff.jenkins@mdch.com with more details that I can pass along to our team.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Two out of three ain't bad
- William M.
- Verified HomeBuyer
- August 12, 2024
- GOLD CANYON, AZ
My experience with Richmond American Homes has been very poor. When I first visited the sales office I was treated nicely and given a tour of some models. I was offered a special offering of 4.99% with 10k of closing costs and 2% of base, when I returned within 24 hours to decide on moving forward the offer was no longer valid (I wish I would've backed out then) They changed the offering to 5.5% with only 5k in closing covered. I accepted and we chose a lot, unfortunately there was a mess up on the construction and the lot we wanted didn't have the upgraded kitchen even though we had already ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Michael
- Michael William M.
- Verified HomeBuyer
- June 21, 2024
- Buckeye, AZ
Did not clean up mess on my floors and in the garage floor,
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
terible
- Joseph Paul F.
- Verified HomeBuyer
- January 11, 2024
- Casa Grande, AZ
terible experience calls never ansered terrible
Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
NOT GOOD!
- Kaila C.
- Verified HomeBuyer
- December 08, 2023
- Buckeye, AZ
Our Richmond Home experience was not good. We will not build with Richmond homes again, and would not recommend it to family and friends. If fact we would ask them to steer clear! We felt significant pressure to close the house at the end of the month, only to find out the following month had better incentives & that others got $20-30K more in incentives. We paid a lot premium $20K to have a mountain view. Was told there were tennis courts going in behind us. When we moved in the houses they started building houses behind us and our view is almost all lost. This was one of the main reasons we ...
Richmond American Homes responded:
Hi Kaila. I'm sorry to hear that. It is my understanding that members of our team were able to contact you recently and work on addressing your concerns. They are in the best position to assist you with your situation.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Terrible experience
- Allen C.
- Verified HomeBuyer
- September 14, 2024
- GOLD CANYON, AZ
We had the worse experience
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Terrible
- Sergio Enrique P.
- Verified HomeBuyer
- June 13, 2024
- Coolidge, AZ
Unfortunately we had a terrible experience. Our walk through was not done correctly. There was a few things that were not disclosed when we first looked at the house. Things that need to be fixed before closing werent, the super was no where to be found. The list goes on. The issues that got rolled over havent been fixed ,again super nowhere to be found. Took about 3-4 weeks of me calling around for information and finally got a hold of a gentleman that is now moving things along. Some items have been fixed and finally someone that you can actually count on answering and getting you ...
Richmond American Homes responded:
Thank you for your feedback. We will share this information with our team to help refine our process in the future.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Needs improvement
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Avondale, AZ
My experience with Richmond American Homes was not the best. Our sales agent, Lizett, had significant communication issues regarding our closing and walkthrough dates. Despite her assurances, we frequently had to follow up, which was frustrating. Additionally, her explanations of the buying process were often unclear and misleading, though I believe this was not intentional. She would benefit from training to improve her communication skills and ensure her statements are accurate and clear. Overall, dealing with her felt very challenging. In contrast, the lender provided excellent ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Lopez
- Efrain Lopez C.
- Verified HomeBuyer
- August 01, 2024
- Avondale, AZ
Muy mala experiencia todo mal construido y defectuoso. Y muchas mentiras por parte de los vendedores le dicen muchas mentiras a los cliente solo por vender y ganar su comisión deberían de darle salió para que mientan . Y me dijeron que mi casa iba hacer igualita a la casa modelo y nada totalmente diferente . Muchas cosas no me gustan también me digerían que el terreno iba hacer más grande y nada pero voy agarrar un abodago por que tengo pruebas mensaje donde me disen las medidas del terrero y no es verdad
Richmond American Homes responded:
Hola, Efrain. Si necessitas ayuda con sus vendedores, enivame un email: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor communication and lack of care
- Timothy H.
- Verified HomeBuyer
- May 11, 2024
- Queen Creek, AZ
My move in date was changed first "by mistake". Then a second time was changed 10 minutes before end of day, the day before with no notice provided to me. When I finally did move in there was no walk through and several items were not finished, to include; issues with both showers no range installed, and several leaks. Since then superintendents have been rude, cussed at me, and been generally non responsive.
Richmond American Homes responded:
Hello, Timothy. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Horrible sales agents
- Patricia M.
- Verified HomeBuyer
- April 25, 2024
- Coolidge, AZ
My husband and I bought our first home in March and just to sum up our experience I’ll write a small review for now. from the beginning our experience was less than favorable, our sales agent did not know how to handle any questions we had. Our home also did not come with blinds, fans, and bonus we got a broken front window that had been there since October and we moved in March 25th. Overall I can’t recommend this builder, in-spite of our repeated efforts to connect with the sales agent manager and work with someone else we were not assisted. Nothing was ever done to rectify the poor ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Stay away!
- Michael Andrew P.
- Verified HomeBuyer
- October 17, 2024
- GOLD CANYON, AZ
Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the ...
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing
- Manuel M.
- Verified HomeBuyer
- October 06, 2024
- Queen Creek, AZ
Extremely disappointed with the lack of communication, transparency and quality of work throughout pre/post home buying. Still waiting for several issues to get fixed that funny enough were identified by the super intendent. They are taking there sweet time and there is no sense of urgency. I understand many homes has several issues and I'm not the only one but that's where communication comes into place. Definitely feel like if I don't frequently stay in touch nothing will be done. Going on 2 months now trying to fix things prior to close. May need to file some ROC complaints.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
WORST HOME BUYING EXPERIENCE!!!!
- Anonymous
- Verified HomeBuyer
- September 27, 2024
- Buckeye, AZ
I don’t even know where to begin. Let’s sum it up to the superintendent Mike being incredibly insulting and aggressive to his boss Javier not responding to issues in a timely manner to the other superintendent Gab never returning any text or phone calls for now going on 3 weeks. There’s lots of Builders out there and I would HIGHLY recommend purchasing a home from any other builder!
Richmond American Homes responded:
I'm sorry you feel that way about your experience. I would like to assist you if there are outstanding issues to address. You can reach me at jeff.jenkins@mdch.com. I'll need your name, your home's address and any details you'd like to share.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
WORST EXPERIENCE OF HOME BUYING IN MY 57 YEARS
- Robert Thomas G.
- Verified HomeBuyer
- September 25, 2024
- GOLD CANYON, AZ
The Estrada Del Oro II site home builder contractors are terrible. the cart was always before the horse. The studs are crooked and uneven. the floor has lumps and squeaks everywhere do to water damage. The wall are all wavy and it looks like a roller coaster. over 1 inch out of flatness. The roof is full of cracked tiles and construction debris. the cheapest material are installed. lower grade than Home depot lowest quality. The baseboards are put down before the tile so all the edges of the tile have cracked grout showing. The toliets and fixtures install are all trash. The ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Overall bad experience
- Guillermo Ramirez J.
- Verified HomeBuyer
- August 26, 2024
- Queen Creek, AZ
We had, and still have, bad experience with the superintendent and assistant superintendent when it comes to 30-day inspection repairs. They are non-responsive most of the time. Quality of the actual home is subpar compared to other builders we’ve used in the past.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
NOT TO TRUST RICHMOD AMERICAN HOMES
- Leila M.
- Verified HomeBuyer
- August 05, 2024
- Waddell, AZ
We purchased our home with good faith hoping to own a quality home unfortunately not only the quality was not satisfactory, but we were forced to purchase the damaged furniture, and now we have noticed the mattresses are not supposed to be sold and they are illegal for sale purposes, and they may result in injury or DEATH. we notified Richmond American Homes, but they are not willing to take the responsibility. DO NOT BUY FROM RICHMOND AMERICAN HOMES
Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Bought a New Fixer Upper
- Anonymous
- Verified HomeBuyer
- April 23, 2024
- Goodyear, AZ
Would not buy a Richmond American Home again. Grew up in a family with construction background so very familiar with quality and to rate quality would be a 0. The house was complete disaster and unclean upon receiving Keys. Everything we had asked for was denied. Even during walk thru and something as simple as door bell not working and comment made was "I wouldn't want one anyways, who wants to hear a door bell?" well needless to say, I believe there is a simple reason for having a door bell. LOL...anyhow absolute nightmare and they are very pushy to get you to close escrow without them on ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Horrific First Time New Build Experience. We thought this was a real season of Pranked.
- Anh Hoang N.
- Verified HomeBuyer
- September 08, 2024
- Buckeye, AZ
- Sales agent cancelled our contract and falsely stated it was agreed upon by purchaser/seller. - We were provided 3 different start dates of construction in 6-month timeframe. Earnest was placed on July of '23. Build did not start until February of '24. - Our several requests for change in sales agent was ignored. - We've had to file a police report on their sales agent for harassment. - Sales agent stated our selected options were all in order. Builder denies they were informed of the change order, and will not rectify the issue even though proofs were provided as requested. Thus, ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not sure where to start
- Crystal June M.
- Verified HomeBuyer
- August 08, 2024
- GOLD CANYON, AZ
My experience is very long and has many moving parts that to date are still not wrapped up. This is/was a horrible experience. So as briefly as I can try to summarize, we were lied too by sales, by construction, and flat out blown off by the customer experience person I reached out too as well as someone named Debbie that was named along the way as someone who was supposed to be helping us, we’ve been brushed off and passed around from just about everyone I’ve spoken too minus Paul in finance. The only way I can get any straight answers is if I am constantly trying to contact a new person ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever! Buyer Beware Please All Read Reviews!
- Gerald Gene McKarge J.
- Verified HomeBuyer
- June 05, 2024
- Queen Creek, AZ
Please due your due diligence! They lie and are deceitful, they will not do any repairs that they schedule. The financing is a total SCAM and I am filing consumer protection complaint with the attorney general.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not recommend Richmond American Homes whatsoever!@
- Anonymous
- Verified HomeBuyer
- May 12, 2024
- Red Rock, AZ
There's is nothing to highlight! From start to finish, I hard a terrible experience. From sales person, gallery appointment and superintendent. I've been in my home now 6 weeks and still waiting for things to be completed from my initial walk through. I was pressured the entire process bullied, treated unfair and not at all with any type of compassion or even a customer. I was nothing but another house to close before the end of the quarter. You people run other stock market, so close on as many houses as possible. You need to start working on QUALITY over quantity!!! I paid over $350 000 ...
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It was a nightmare
- Anonymous
- Verified HomeBuyer
- May 08, 2024
- Queen Creek, AZ
It was a nightmare ,very bad no good terrible experience.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unprofessional and stressful.
- John Marco O.
- Verified HomeBuyer
- March 31, 2024
- Goodyear, AZ
Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.
Richmond American Homes responded:
Thank you for alerting us to this situation. We’ve forwarded your feedback to leadership in your region.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never buy Richmond
- Anonymous
- Verified HomeBuyer
- March 27, 2024
- Buckeye, AZ
Terrible experience not happy with home still waiting for several items to be fixed.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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