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- Phoenix-Mesa, AZ
Richmond American Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Richmond American Homes.
Read all 267 verified reviews from homeowners that built a new home with Richmond American Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Richmond American Homes an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Richmond American Homes in Phoenix-Mesa Area
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Customer Reviews
Very poor fit and finish
- William Bruce W.
- Verified HomeBuyer
- August 11, 2024
- Queen Creek, AZ
The sales, lending and escrow staff were outstanding—it ends there with the positive experience. The house still does not have all the numerous dents fixed in the bullnose corners all over the house and paint was poorly applied—we still have spots that need painting near ceilings that have white paint brush strokes over the grey walls. There are holes in drywall that were not repaired, holes in exterior stucco were not repaired. There are paint and scuff marks on many of the door hinges, chips/gouges on interior doors. There are bare wood spots on the exterior door leading to/from master ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
No response/follow up to issues
- Melissa Rene Y.
- Verified HomeBuyer
- May 08, 2024
- Waddell, AZ
Several issues with drywall, cabinetry not installed correctly, builder is unresponsive . Some items were brought up at walk thru & closing still have not been addressed 30 days later
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Damian
- Damian G.
- Verified HomeBuyer
- April 02, 2024
- Surprise, AZ
I’ve been told multiple things that we have been ghosted on from paint samples to another layer of brick for my back wall. Everything is fine until the day you move in, then we are left to hang dry after. My gas line won’t even allow me to put a walkway it is sticking so far out. I’ll be leaving more reviews anywhere I can about this. 450k for mediocre quality with lazy superintendents.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 3
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Home review
- Tecoyit O. Scales I.
- Verified HomeBuyer
- March 13, 2024
- Phoenix, AZ
Seems to be a good amount of problems
Richmond American Homes responded:
Hi, Tecoyit. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
This house barely surfaces our disappointment
- Asish S.
- Verified HomeBuyer
- August 25, 2025
- Laveen, AZ
1. Poor Workmanship From day one, the home showed signs of subpar construction—sloppy finishes, sloppy installations, and corners that clearly prioritized speed over quality. 2. AC Broke Within Three Months Our central air conditioning failed just three months after move-in. With 109 deg temp inside home, we had to stay I hotel before it was fixed. 3. Front door lock broke in two months. It was replaced after a month. 4. Cockroaches Emerging from the Sewer Then came the worst: cockroaches crawling up through the drains. This often means there’s a plumbing issue—like cracks ...
Richmond American Homes responded:
Hi Asish. I'm sorry to hear you are disappointed with aspects of your home. Please feel free to email me at jeff.jenkins@mdch.com if you are in need of assistance with items in your home.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
PLEASE READ AND TAKE ACTION
- Collin Christopher B.
- Verified HomeBuyer
- December 16, 2023
- Wittmann, AZ
The sales lady did fine and would always be helpful and made things easier. The first superintendent was terrible. Then you guys moved him to a different track which was a great idea. The guy who replaced him was much, much, much better (Mike). The tail end superintendent (Chris) was an absolute disaster. Everything was a hassle and all he would do would say he would get it done… but yet nothing would get done. The house starting out from concrete was already messed up. The framing was very shotty and showed poor skills to say the least. The finished concrete is awful. The trim is terrible. ...
Richmond American Homes responded:
Hi Collin, I'm sorry to hear that this has been a frustrating experience. It is my understanding that members of our local team were able to set up a meeting to discuss your concerns. They are in the best position to assist you with your situation.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Homebuying Experience: Mixed
- James B.
- Verified HomeBuyer
- September 07, 2024
- Surprise, AZ
Our original sales person, Jeff, was not transparent by failing to disclose important information regarding homeowner's insurance. He is no longer with Richmond American, and since then, Brigitte has been spot on. We also had an issue with our Assistant Superintendent, Kevin, who did not complete items prior to closing that he had agreed would be finished. He even removed the blue tape from places that hadn't been touched! The actual Superintendent, Rex, has been incredible, trying to resolve the issues that Kevin didn't rectify. Our biggest disappointment was the "included" front yard ...
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
We didn't receive pigeon work
- Joseph R.
- Verified HomeBuyer
- March 13, 2024
- Maricopa, AZ
The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.
Richmond American Homes responded:
That’s disappointing to hear, but I’m glad you let us know. I’ll reach out to your local team so they can contact you about your concerns.
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 4
Average at best
- Carlos Guillermo N.
- Verified HomeBuyer
- May 02, 2024
- Avondale, AZ
Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a ...
Richmond American Homes responded:
Hi, Carlos. I reached out to your local team and they let me know they’re in contact with you regarding your outstanding work request. They are your best point of contact if you have further questions. Thanks for giving us a chance to help!
Total Score 2
Quality 3
Trustworthiness 2
Value 5
Responsiveness 2
30 day warranty
- Joaquin O.
- Verified HomeBuyer
- June 04, 2025
- Buckeye, AZ
I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.
Richmond American Homes responded:
I'm sorry to hear you have some frustrations with your experience, Joaquin. Feel free to email me at jeff.jenkins@mdch.com if you are in need of assistance with your home.
Total Score 2
Quality 3
Trustworthiness 2
Value 5
Responsiveness 1
Quality of work is lacking
- Scott Keith B.
- Verified HomeBuyer
- June 18, 2025
- Goodyear, AZ
Quality of work is lacking, during initial inspection many items were brought up. During the final inspection most of the initially mentioned issues had not been resolved. We already have a list for about 30 items that will need to be addressed during the 30 day inspection. Most minor, but a handful of issues are pretty big.The assistant superintendent that did the walkthroughs did not seem very knowledgeable and seemed rushed. He also tried gaslighting us about and issue, saying the shower door is intended to only swing one way, which is incorrect, the issue is the alignment and or the tile ...
Richmond American Homes responded:
I'm sorry you are frustrated, Scott. Please don't hesitate to email me at jeff.jenkins@mdch.com if you are in need of assistance with your home.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
I would not do it again!
- John W D.
- Verified HomeBuyer
- June 21, 2024
- Casa Grande, AZ
It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 4
Homebuying experience
- Anonymous
- Verified HomeBuyer
- May 01, 2024
- Avondale, AZ
This is my second home. The sales Departmrnt was not honest, and The lending process was the worst experience. . Richmond lenders was not helpful, constantly being condescending and making you feel like you should just give up. Questioning income, questioning why I didn't know certain things. An overall stressful experience that I hope no one else has to endure.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 4
Trustworthiness 2
Value 2
Responsiveness 2
It wasn't great
- Lucia H.
- Verified HomeBuyer
- March 26, 2024
- Buckeye, AZ
My experience wasn't a good one.
Richmond American Homes responded:
Hello, Lucia. Thanks for reaching out! I got in touch with your local team and it’s my understanding they’re working with you to schedule your remaining items. They’re in the best position to help you if you need anything else
Total Score 2
Quality 3
Trustworthiness 1
Value 5
Responsiveness 1
Buyer beware
- Anonymous
- Verified HomeBuyer
- August 26, 2025
- Maricopa, AZ
I was told my house isn’t worth the asking price and it could appraise for less. It did not. They used this as a sales tactic to convince me to buy at an inflated price. They offer incentives but it’s a far stretch to get them to utilize all of them. Tried negotiating with them for weeks and ultimately gave in to them because we were tired of their games. They didn’t make the sales experience enjoyable. Defects started to show close to closing. The assistant superintendent was giving push back about work being completed. The actual superintendent was extremely helpful and the warranty company ...
Richmond American Homes responded:
Hi there, please email me at jeff.jenkins@mdch.com if you are in need of assistance with your home.
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 2
Not a happy customer
- Andre Dwayne S.
- Verified HomeBuyer
- October 02, 2024
- Laveen, AZ
To who it may concern. We were never offered coach lighting now we see homes with them, we ask for some outlets to moves up for easier TV viewing (Pre Dry-wall) and could not get a response on the additional moving of the outlets. We would've paid for the modification if we needed too. Lots of builder grade materials and now the homes are lower in price with more upgrades. Just not a very professional experience at all for the wife and I!!
Richmond American Homes responded:
Unfortunately, additions and modifications are not always available on our quick move-in homes, since much of the planning and permitting occurs before the home is listed for sale. I'm sorry you were disappointed with the outcome, but I appreciate the opportunity to hear your feedback.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
New to AZ
- Keith S.
- Verified HomeBuyer
- July 05, 2024
- Buckeye, AZ
Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…
Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Disappointed
- Chad P.
- Verified HomeBuyer
- March 13, 2024
- Surprise, AZ
I came into the sales office, but my Real Estate Agent had a family emergency, and I went by myself as I didn't want to reschedule. I provided the Richmond American Rep with all his information. When we confirmed that I qualified for the Trade Discount we had to remove my agent (who fortunately was ok with it) from the contract. Despite signing all the Richmond American Finance paperwork identifying this home as a primary residence they would only approve me as an investment. When I asked for the Real Estate Agent to be reinstated on my contract Richmond American Refused. This could ...
Richmond American Homes responded:
Thank you for letting us know. I’ll pass this info along to our team.
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Upsetting
- Anonymous
- Verified HomeBuyer
- October 31, 2024
- Queen Creek, AZ
Take people request in consideration instead of ignoring right after you got funded.
Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 1
Desert oasis Surprise
- Shawn H.
- Verified HomeBuyer
- July 19, 2024
- Surprise, AZ
We are completely pleased with the workmanship of our new home. However, we were not satisfied with our Richmond American agent. This individual was not forthcoming with the process and changing information. We would get information from our lender before we would the Richmond agent.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
This was a terrible experience
- Anonymous
- Verified HomeBuyer
- May 29, 2024
- Casa Grande, AZ
I would not deal directly with Richmond American Homes in the future
Richmond American Homes responded:
We truly wish you felt better about your experience, but we appreciate your feedback.
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Poor Fnishing..Lacks Attention To Details..Worst Builder and Warrant Service Ever
- Olayinka B.
- Verified HomeBuyer
- May 05, 2024
- Glendale, AZ
Worst builder I have ever seen. Door trims are not even, patched poorly, and missing caulks. Fixtures installed in wrong position and loose. it has been more than 90 days since the 30 day warrant walkthrough and only one repair have been made. Paid north of 500K for the home and it doesn't worth it in my opinion.
Richmond American Homes responded:
We’re sorry to hear that, but we appreciate the opportunity to help. I’ve contacted management in your region.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not impressed
- Theodore S H.
- Verified HomeBuyer
- May 04, 2024
- Queen Creek, AZ
There was a delay in getting into our home. Two weeks to finish up. They should have taken another two weeks. At final walk through - punch list items would be taken care of asap. We waited over 4 weeks for even the first things to be addressed. We love the area and we think structurally the house is built well but the quality of the finishing (paint, doors, grout, etc.) has been really disappointing. The initial 4 weeks of hardly any communication was frustrating.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lackadaisical, rushed , inflexible and niggardly
- Steven Manuel Del C.
- Verified HomeBuyer
- October 30, 2024
- Laveen, AZ
Cheap doors, throughout. Materials are marginal in the bathrooms. Design is nice , but is overshadowed By Poor paint quality.
Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 1
Major improvement needed
- Paul N.
- Verified HomeBuyer
- May 21, 2024
- Buckeye, AZ
No issues with Selecting the home, Making upgrades, Getting answers to questions from sales staff on site. Their lending team is not efficient. We have bought multiple properties and have never had so many issues with a Lender. The Lender team would continuously request information that was previously requested Over and over again, we went under contract in July 2023 and my file was still incomplete and unorganized in the last days of closing April 2024. We ended up closing late. It was frustrating to go back-and-forth with the Lender assistant continuously advising documents were already ...
Richmond American Homes responded:
We’re sorry to hear that, but we appreciate the opportunity to help. I’ve contacted management in your region.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
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