Richmond American Homes Reviews in Phoenix Mesa, AZ

Amazing home! Very helpful and a smooth process.

The staff was with us throughout the whole process. Everyone was great and helped us through every step.

Unfortunately we had a terrible experience. Our walk through was not done correctly. There was a few things that were not disclosed when we first looked at the house. Things that need to be fixed before closing werent, the super was no where to be found. The list goes on. The issues that got rolled over havent been fixed ,again super nowhere to be found. Took about 3-4 weeks of me calling around for information and finally got a hold of a gentleman that is now moving things along. Some items have been fixed and finally someone that you can actually count on answering and getting you information. Would not buy again from Richmond homes. ... More

My experience with Richmond American Homes was not the best. Our sales agent, Lizett, had significant communication issues regarding our closing and walkthrough dates. Despite her assurances, we frequently had to follow up, which was frustrating. Additionally, her explanations of the buying process were often unclear and misleading, though I believe this was not intentional. She would benefit from training to improve her communication skills and ensure her statements are accurate and clear. Overall, dealing with her felt very challenging. In contrast, the lender provided excellent communication, consistently following up at every step of the loan approval process. They were the highlight of this home buying experience. As for the home itself, it was satisfactory, but there were numerous issues identified during the inspection that were not addressed before our move-in date. We have been informed that some of these issues will only be resolved during our 30-day walkthrough. Overall, the level of service from Richmond American Homes needs significant improvement. ... More

Beautiful home purchase with great move in specials. Staff was amazing especially Kenny and Michelle. Best buying experience ever !

The house is still being renovated and I haven't moved in yet. I won't be able to provide more ideas until everything is renovated and someone moves in. So far, everything is going well.

Please due your due diligence! They lie and are deceitful, they will not do any repairs that they schedule. The financing is a total SCAM and I am filing consumer protection complaint with the attorney general.

the framing, plumbing, eletrical, roofing was completed to the highest degree of professionalism. Inside trades were not up to the same standards. Warped walls inside, plumbing hardware elements that don't work, mismatch plumbing hardware, paint issues, grout inconsistencies on backsplash, etc were indicative of lower quality standards. Lastly, we paid $23K for a side turn garage as an optional add on. We were happy to do so. It was INCREDIBLY disappointing to learn upon possession of the house that a garage door opener was NOT included at that price. This is just another "finish" that was lacking in this build. ... More

Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.

Something could have been done better.

I would not deal directly with Richmond American Homes in the future

Not all the items addressed at the final walkthrough were fixed. Not all the items purchased were delivered at the day of closing. Not feedback from construction regarding roll over items. Customer Service is too busy to prompt respond to requests.

They only care about you buying the house. On our pre close walk we found out the microwave had been used but they didn't care to change it or do anything to fix the problem since they already had the earnest money. They said they would only clean it and that microwave was very stinky. Seller Moises never had a solution, only kept saying that was not part of the deal, Horrible seller that only cares about making money and not the customer.

No issues with Selecting the home, Making upgrades, Getting answers to questions from sales staff on site. Their lending team is not efficient. We have bought multiple properties and have never had so many issues with a Lender. The Lender team would continuously request information that was previously requested Over and over again, we went under contract in July 2023 and my file was still incomplete and unorganized in the last days of closing April 2024. We ended up closing late. It was frustrating to go back-and-forth with the Lender assistant continuously advising documents were already sent. Team was not checking that the documents were turned in, instead, they were just request them. I imagine they had an endless amount of files coming into the same email where people were turning stuff in. It seemed as though no one was organizing the documentation that was coming in. At closing, I was told to send wire transfer payment into an account, Then advised that was not The correct account to send it to a different one, Total disorganization. I paid the wire transfer fee both times. I would never work with this lending team ever again if I had the choice. Have been living in the home for about three weeks, we have found multiple cosmetic issues with the home, Paint washes off with water, Unpainted spots on the walls, Stucco texture missed Outside the property, Light fixtures loose, Cooktop and kitchen not properly fastened to cabinetry, Hanging pole in closet cut too short, Paint splatter on bathroom vanities, faucet with incorrect temperature signaling, And the list continues. I have submitted multiple warranty requests, Still waiting to hear when those will be scheduled for repair. I have observed work getting completed on the homes since I’ve moved in and construction is still very active, only One coat of paint applied this would explain how the paint falls off when you wash the stucco. The same applies to paint job done inside the home. It seems as though the work getting completed on these homes is paid by contract so it’s getting done as quickly as possible, and lacks quality. ... More

Overall a good experience, however I believe that due to Richmond trying to build too many homes as the same time that the attention to detail has been left behind. There where major issues on the day of closing that had to be corrected after moving in. All of the items have been completed but they should have been done on the day of close. If we had not needed a home to move into, it is possible that we would not have accepted the home the way that is was.

There's is nothing to highlight! From start to finish, I hard a terrible experience. From sales person, gallery appointment and superintendent. I've been in my home now 6 weeks and still waiting for things to be completed from my initial walk through. I was pressured the entire process bullied, treated unfair and not at all with any type of compassion or even a customer. I was nothing but another house to close before the end of the quarter. You people run other stock market, so close on as many houses as possible. You need to start working on QUALITY over quantity!!! I paid over $350 000 for a house, I shouldn't have any holes in my walls, walls missing paint, cracks in my foundation, tile grout missing and the list continues. Terrible craftsmanship. ... More

My move in date was changed first "by mistake". Then a second time was changed 10 minutes before end of day, the day before with no notice provided to me. When I finally did move in there was no walk through and several items were not finished, to include; issues with both showers no range installed, and several leaks. Since then superintendents have been rude, cussed at me, and been generally non responsive.

We have owned the house five weeks and only one thing has been completed from the final walk thru list. It is hard to find a wall in the house that is straight. The framing crew did a poor job or the framing material was of poor quality. The dishwasher is poor quality.

Several issues with drywall, cabinetry not installed correctly, builder is unresponsive . Some items were brought up at walk thru & closing still have not been addressed 30 days later

We had a very positive experience while buying this new home. We moved from another city so it was a bit more challenging. Everything went as planned and in a good time line. The only issues we've had so far are workmanship of items in the home, inop window, lazy touch ups in places and not in others. As far as the value...it's ok. My sister bought a new build with another builder and got so much more for her money. We almost have the exact same lay out too. I feel for half a million dollars a 2,000 sq foot home should come with more upgrades and a few extras. I've purchased a few new builds an preowned homes in my life and that is just my opinion. ... More

My first Richmond home was pure owned and by far the best customer service of all. The second was purchased in 2007 and aside from the economy tanking was still a good purchase, had a couple issues that were attempted to half repair and one that was never fixed, the way it goes I guess. This last home, 17 years later I figured they would have there act together, I was unpleasantly surprised with a no. Immediately after signing the contract, sales lady became rude. The house was pushed into a rapid completion and it shows. Plumber messed up in the underground and now a toilet touches the wall, super wouldn't stop saying that he will have the new one, well now that the 30 days are over, he won't even look my way, but I can just go buy a new special toilet to fix their problem, what's another $150? Being the last house in the subdivision, the dirt grading was low and argued that it's ok because a couple of their payed contractors say so, my dump truck just brought a full load to spread around the back yard, what's another $1000? I let them out of the final punch walk list because I know their subs will screw something up while fixing what they came for. If you live in Colorado, Richmond might very well be a great home, but in Arizona, run don't walk. Shady, rude and untruthful. Buyers remorse set in about 3 days after earnest money was paid. ... More

It was a nightmare ,very bad no good terrible experience.

The Forman/supervisor was great during our final walkthrough. Now for the package I was told when I signed the paperwork in Oct that I would get the vanity/cabinet in the master bathroom. Towards the end of the build, I noticed they put up some ugly shelving across from the toilet and not the vanity/ counter. The sales person said that the packages were changed and instead of picking out the items we want it was one Package with color flooring and no upgrades. Which really sucked because I loved that vanity in the Larmar in the bathroom. And Richmond American would not work with me. I will never buy a Richmond American home again. ... More

Worst builder I have ever seen. Door trims are not even, patched poorly, and missing caulks. Fixtures installed in wrong position and loose. it has been more than 90 days since the 30 day warrant walkthrough and only one repair have been made. Paid north of 500K for the home and it doesn't worth it in my opinion.

There was a delay in getting into our home. Two weeks to finish up. They should have taken another two weeks. At final walk through - punch list items would be taken care of asap. We waited over 4 weeks for even the first things to be addressed. We love the area and we think structurally the house is built well but the quality of the finishing (paint, doors, grout, etc.) has been really disappointing. The initial 4 weeks of hardly any communication was frustrating.