Richmond American Homes Reviews in Phoenix Mesa, AZ

Would not buy a Richmond American Home again. Grew up in a family with construction background so very familiar with quality and to rate quality would be a 0. The house was complete disaster and unclean upon receiving Keys. Everything we had asked for was denied. Even during walk thru and something as simple as door bell not working and comment made was "I wouldn't want one anyways, who wants to hear a door bell?" well needless to say, I believe there is a simple reason for having a door bell. LOL...anyhow absolute nightmare and they are very pushy to get you to close escrow without them on there end having everything completed. There contract is completely in favor of Richmond Homes with NO protection at all for the buyer. Anyhow in a nut shell we bought a Brand NEW FIXER UPPER from top to bottom. Not enough room to explain everything! Oh and who needs straight doors? or cabinet panels that fall off? ... More

- Sales agent cancelled our contract and falsely stated it was agreed upon by purchaser/seller. - We were provided 3 different start dates of construction in 6-month timeframe. Earnest was placed on July of '23. Build did not start until February of '24. - Our several requests for change in sales agent was ignored. - We've had to file a police report on their sales agent for harassment. - Sales agent stated our selected options were all in order. Builder denies they were informed of the change order, and will not rectify the issue even though proofs were provided as requested. Thus, causing us a major loss in our appliances that was purchased based on the Home Change Order. -Breach of contact. -Interior build was sloppily put together, yet, the superintendent advised he QA's everything. Interior feels like it was put together by subpar tradesmen. Tape lines present, visible mudding/taping between sheets, uneven paint, missed paint, uneven texturing throughout, hallway has a half inch drop in entry height. - Multiple windows shows damage to the framing, i.e. dents, and gouges. - Home Inspector advised of deficiencies in inspection report. While the superintendent stated he repaired it all, it was a blatant false statement. -Flooring was called out as being uneven during our walkthrough. Superintendent stated they are allowed a tolerance. This is true, however, per ROC, it should not be visible, or noticeable. It is clearly visible. - Can't take more than a 4–5-minute shower as the water will not stay hot. -Garage door was improperly installed. Superintendent advised he fixed it, but the tracks are making considerable noise when in operation. -Brand new dish washer was never functional; superintendent stated that he ran one cycle. GE appliance repair technician confirmed unit never worked. -Customer service is lacking. Builder will not commit to providing repair time lines, or acknowledgement of issues. Superintendent, instead will try to justify workmanship or advise their trades won’t correct the issue. -HVAC system did not work for two days, coincidently during our home inspection and 1st walkthrough, after it was noted, the drywall had water saturation from a broken window left unsealed for several days during the monsoon season. Builder would not provide reason for defective unit, or what was repaired. Rooms have uneven air flow while home inspector noted the HVAC ducts were the worst dented ones he's ever seen. I cannot use an air filter higher than a Merv 8 (most basic for home use) before the ducts start making loud noises. We require a higher Merv air filter due to my partners respiratory issues from his time in service. This HVAC issue was mentioned to the builder, and no response. - We wasted our time identifying issues in our walk through as they were not repaired. We were advised that the superintendent corrected majority of the issues before closing, but the issues remain. - Due to the mishaps with Richmond American Homes, my partner and I both have seek professional mental health. The entire process has injured our mental , physical, and wellbeing. -Initial loan officer did not request needed documentation to process our loan after we received our pre approval. Financing advised that it was the purchaser who did not provide requested documentation. Even the new sales agent attempted to say it was the purchaser who did not respond to financing inquiry. It was always the purchaser who had to reach out to the finance department to see if they needed any documentation. -The only positive experience we had was our direct communication with the Finance Regional Manger after our issues. She was the only person at MDCH that provided updates in a timely manner. ... More

My experience is very long and has many moving parts that to date are still not wrapped up. This is/was a horrible experience. So as briefly as I can try to summarize, we were lied too by sales, by construction, and flat out blown off by the customer experience person I reached out too as well as someone named Debbie that was named along the way as someone who was supposed to be helping us, we’ve been brushed off and passed around from just about everyone I’ve spoken too minus Paul in finance. The only way I can get any straight answers is if I am constantly trying to contact a new person who rarely responds but send my message to the original person. I’ve been told my issues will be escalated and they were once. Then passed back down the line. I’ve done my best to be open minded during this experience because I know that we are not the only ones who not only have had a problem but because I understand that things happen, but that understanding has become just me fighting to be priority at some level. I’d love to begin to enjoy my home and move forward. There are just so many unfinished or new items that need attention that aren’t being taken care of. Over all I can not give a positive review and my impression of Richmond American Homes is horrible. ... More

Please due your due diligence! They lie and are deceitful, they will not do any repairs that they schedule. The financing is a total SCAM and I am filing consumer protection complaint with the attorney general.

There's is nothing to highlight! From start to finish, I hard a terrible experience. From sales person, gallery appointment and superintendent. I've been in my home now 6 weeks and still waiting for things to be completed from my initial walk through. I was pressured the entire process bullied, treated unfair and not at all with any type of compassion or even a customer. I was nothing but another house to close before the end of the quarter. You people run other stock market, so close on as many houses as possible. You need to start working on QUALITY over quantity!!! I paid over $350 000 for a house, I shouldn't have any holes in my walls, walls missing paint, cracks in my foundation, tile grout missing and the list continues. Terrible craftsmanship. ... More

It was a nightmare ,very bad no good terrible experience.

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.

Terrible experience not happy with home still waiting for several items to be fixed.

I purchased my first home in Dec 2023. There were pending things to get fixed at the last walkthrough; however, as of today's date, we continue waiting for the builder to complete this. No one has contacted me to follow up but only after me reaching out. It has been a very disappointing experience. We bought this home with a lot of time and effort. Staff responsiveness and attention to this matter has been very poor.

I wish I would bought somewhere else