Richmond American Homes Reviews in Tucson, AZ

Richmond American’s onsite sales team, dedicated lender, patient final stretch coordinator and site superintendent went above and beyond, every step of the way - from inception, build-out through closing. After closing, sales agent and lender were available and answered the few concerns, with the same immediacy as during the sales process. Richmond corporate QC has been outstanding, ensuring that any remaining punch concerns are being addressed, resolved. Solid product, beautiful home; expect excellence - Richmond American Delivers!!!!!

I’m glad I went with Richmond and would do it again if necessary. I worked with the builder and sales person throughout the process of the home. Excellent service.

Best builders in Tucson! They genuinely care about their customers.

Dream home fantastic build quality

The team from walking in the model to get the keys was exceptional. We looked at many home builders and were blown away with how responsive the team was and how quick we were able to be in our home. By far the most thorough final walk through we have ever had. Explained everything had all paperwork for warranties etc ready for us.10 out of 10 recommend.

I want to Thank my highest appreciation to Jim and Mike. Their professionalism and friendliness is the highest as my all life experience. I am so much happy in my home, I bought it with a great value, it was a great investment for my family. We walked and try to shop others but at the end we understand Richmond American homes value for the price is the highest..

We’re having a few cosmetic issues on our new home as expected and Chris is very responsive and has worked around my family’s busy schedule to complete most of the repairs. If it wasn’t for Chris the score would be very different. Chris is the super glue keeping it together for Richmond.

Alwasy available for any questions. Excellent team.

If you want a home with an RV garage, Richmond American is the only builder that has a garage large enough to accommodate a 30+ foot rig. Love it!

The overall experience is very nice. Our sales agent is great, very responsive even out of working hours! Our superintendent is also great, taking care of any issue at the first moment.

They helped me so much and making sure we got our home. They are very friendly and professional.

I am happy with home. I looked at other builders but came to Richmond. Very happy with my purchase and the customer service from sales to supervisor

After closing warranty issue have been a problem we were informed two weeks they would walk through after move in and never happened I had to call to get that done 3 weeks after move in and still not one single warranty issue has been fixed so we are going on over a month after move in super frustrating and think it wouldn’t be that hard to get thing done with small issues!!

Repairing is very slow responding back is very slow I have things that are still not fixed from the day one that I moved in very dissatisfied. If I could put a zero instead of one star on response to issues I would very unhappy with things not getting completed just the Highlight one had to slide her door issue it took them coming out four times to complete the issue but did not complete the issue they ended up making another issue with poking holes in my screens put in a work order several and still not done I have been there since December very dissatisfied

The process up until our walkthrough was more difficult and disorganized than it needed to be. With that said, Dave, the superintendent for Sky Village, has been amazing, and he is the sole reason that I have given the 5 stars above. He gave me all of the important info upfront before I asked, he is very responsive and answers all of my questions, and fixed any issues I've had right away. He is always in a good mood, easy to get ahold of, and great to talk to, and I am very grateful that he was in charge of the way that my family's home has turned out. I can't say enough good things about Dave and how great he has been to work with. ... More

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!

Workmanship and the details get lost in these new homes. 30 day check in never happened. Still need things fixed and addressed.

Sales agent Jason Was super friendly and accessible. The superintendent of construction Rynn was great attentive and easy to talk to made everything very easy to understand and followed up through and through.

Jim, Mike and Jennifer made a great team and were professional, knowledgeable and helpful through out the process. Would highly recommend working with them.

they charge for too much that should be included.. adverstising was mis leading.

Rob, the superintendent we had in the beginning was absolutely amazing! He provided updates every week on the home building process for us. Alex was our rep was absolutely outstanding with how he handles business and makes the process so smooth. Towards the end of the home building process, we got a new superintendent named John. John lacked communication and hardly ever responded to text messages. He would always tell us text messages were the best way to reach him but never responded back. It got to the point that we had to reach out to Alex numerous times to get a response back from John. There were multiple minimal things that needed to be done with our home. Every time we ask John about updates on when the house damages will be fixed, he always either does not respond to the question or doesn’t respond at all. It’s extremely frustrating. We have been in our home for almost a month now and the damages are still sitting all over our home. We love our home but the lack of effort and communication from John is poor. ... More

The process was amazing! We are enjoying our beautiful new home. It almost perfect. There are a few issues that still need to be addressed and it takes a long time to get a response back and to actually get them fixed. The trades could do a better job at paying attention to details so that we could avoid having to fix things.

Sales experience was pleasant but a lot of issues with the house such as carpet, caulking, stucco, paint and drywall all done very poorly all of which have not been resolved. Past the 30 days no one has reached out to fix any issues.

Greg, my sales person was always available and willing to help with all my questions/concerns from start to finish. Superintendent was always communicating with me on a weekly basis and willing to help me understand the construction process. Mortgage banker and gallery representative poor communication, unresponsiveness and unprofessional attitude. A lot

Overall we love our new home, the design , space and flooring are the best. We did not like the fact the loan company did 3 separate credit inquires within 6 months. This greatly decreased my credit score. I did not also like the fact that we had to call several times for your company to fix a broken tile and fill up a hole next the water and gas meters.