Richmond American Homes Reviews in Tucson, AZ

If you want a home with an RV garage, Richmond American is the only builder that has a garage large enough to accommodate a 30+ foot rig. Love it!

Greg, my sales person was always available and willing to help with all my questions/concerns from start to finish. Superintendent was always communicating with me on a weekly basis and willing to help me understand the construction process. Mortgage banker and gallery representative poor communication, unresponsiveness and unprofessional attitude. A lot

It was a pretty irritating experience buying a new build from Richmond

Dream home fantastic build quality

The team from walking in the model to get the keys was exceptional. We looked at many home builders and were blown away with how responsive the team was and how quick we were able to be in our home. By far the most thorough final walk through we have ever had. Explained everything had all paperwork for warranties etc ready for us.10 out of 10 recommend.

If I would have no I would be going through so many issues with Richmond I would have never purchased a house. They have horrible communication and never get anything done when you TRY and get ahold of them. I explained to them how I didn’t want the supervisor on our property to do anything to try and get our issues resolved but still nothing has happened. The only reliable person was jose . He helped us purchase the house but other than that the first time home buying experience with Richmond in sahuarita has been horrible. Please really look into it before you buy. I do not recommend.

The overall experience is very nice. Our sales agent is great, very responsive even out of working hours! Our superintendent is also great, taking care of any issue at the first moment.

Repairing is very slow responding back is very slow I have things that are still not fixed from the day one that I moved in very dissatisfied. If I could put a zero instead of one star on response to issues I would very unhappy with things not getting completed just the Highlight one had to slide her door issue it took them coming out four times to complete the issue but did not complete the issue they ended up making another issue with poking holes in my screens put in a work order several and still not done I have been there since December very dissatisfied

they charge for too much that should be included.. adverstising was mis leading.

Get your punch list completed prior to closing.

Sales experience was pleasant but a lot of issues with the house such as carpet, caulking, stucco, paint and drywall all done very poorly all of which have not been resolved. Past the 30 days no one has reached out to fix any issues.

After closing warranty issue have been a problem we were informed two weeks they would walk through after move in and never happened I had to call to get that done 3 weeks after move in and still not one single warranty issue has been fixed so we are going on over a month after move in super frustrating and think it wouldn’t be that hard to get thing done with small issues!!

I want to Thank my highest appreciation to Jim and Mike. Their professionalism and friendliness is the highest as my all life experience. I am so much happy in my home, I bought it with a great value, it was a great investment for my family. We walked and try to shop others but at the end we understand Richmond American homes value for the price is the highest..

None of the punch list items from walk through the week prior to Closing were worked on until morning of Closing. Several unfinished items remained unfinished six weeks later, even after promises from the superintendent to complete them.

We’re having a few cosmetic issues on our new home as expected and Chris is very responsive and has worked around my family’s busy schedule to complete most of the repairs. If it wasn’t for Chris the score would be very different. Chris is the super glue keeping it together for Richmond.

Rob, the superintendent we had in the beginning was absolutely amazing! He provided updates every week on the home building process for us. Alex was our rep was absolutely outstanding with how he handles business and makes the process so smooth. Towards the end of the home building process, we got a new superintendent named John. John lacked communication and hardly ever responded to text messages. He would always tell us text messages were the best way to reach him but never responded back. It got to the point that we had to reach out to Alex numerous times to get a response back from John. There were multiple minimal things that needed to be done with our home. Every time we ask John about updates on when the house damages will be fixed, he always either does not respond to the question or doesn’t respond at all. It’s extremely frustrating. We have been in our home for almost a month now and the damages are still sitting all over our home. We love our home but the lack of effort and communication from John is poor. ... More

MY team was great from beginning to end. I specially want to commend Leisa for her awesome willingness to help and help she did! Thank you everyone!!!