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Richmond American Homes Reviews in Tucson, AZ

What Tucson Homeowners Have to Say About Richmond American Homes.

Read all 57 verified reviews from homeowners that built a new home with Richmond American Homes in the Tucson area. Tucson homeowners have rated Richmond American Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Richmond American Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Richmond American Homes

has 3.9 out of 5 stars in Tucson Area

57 Reviews in Tucson Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Value 3.8

Responsiveness 3.6

Richmond American Homes in Tucson Area

View Homes

Customer Reviews

Horrible

  • Connie G.
  • Verified HomeBuyer
  • November 01, 2024
  • Sahuarita, AZ

Don’t buy a Richmond home!!!!!

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Owner

  • Curtis Van C.
  • Verified HomeBuyer
  • October 02, 2024
  • Marana, AZ

The sales stuff does not communicate timely and make preparing for walk through and closing very difficult and not a pleasant experience.

Richmond American Homes responded:
I'm sorry you weren't happy with your closing day. We certainly strive to provide a better experience! Thank you for taking the time to provide your feedback; I'll pass this along to our team.

Total Score 1


Quality 3

Trustworthiness 1

Value 3

Responsiveness 4

Review

  • Anthony H.
  • Verified HomeBuyer
  • April 25, 2024
  • Vail, AZ

It was a pretty irritating experience buying a new build from Richmond

Richmond American Homes responded:
It’s disappointing to know that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

What a nightmare!

  • Ashley Marie G.
  • Verified HomeBuyer
  • November 13, 2024
  • Vail, AZ

This experience has been an absolute nightmare. Two days after move in, our downstairs bathroom flooding raw sewage. A month and a half later we’re STILL waiting for fixes! The super rarely answers the phone, and if he does, he has no idea the deadlines of material. The installers show up unannounced WITHOUT supplies because they thought Richmond was supplying everything. It’s a cluster mess and miscommunication around every corner.

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House was not move in ready at all. Paint missing everywhere, drywall horrible, terrible customer service.

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2024
  • Sahuarita, AZ

Richmond had too many houses they closed on in the same week so mine got half done. Paint, drywall, doors, trim, stucco, list goes on forever needs final touchups that were never done before closing. Really expect a better quality for a brand new house at this price. Supervisors have been less than helpful getting things fixed and now I have had to take off countless days from work and essentially not been able to move in fully for two months now wait on repairs including full paint in all rooms and no one at Richmond cares about the inconveniences it has caused me because they got their ...

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Real bad experience with everything a lot of safety issues.

  • Veronica G.
  • Verified HomeBuyer
  • June 03, 2024
  • Sahuarita, AZ

I won’t recommend Richmond builder to anybody. You can call me for more Datails. Very, very upset and SAD !! My dream is a nightmare!!!

Richmond American Homes responded:
I’m sorry you feel this way about your experience. If you need any help, please don’t hesitate to reach out to me: jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I would not recommend anyone buying from Richmond American!

  • WILLIE W.
  • Verified HomeBuyer
  • May 29, 2024
  • Sahuarita, AZ

I wouldn’t recommend buying a house with Richmond American. This has been the worst experience ever to buy a house. There was absolutely no verbal communication from finance at all. Every time I called no one answered the phone. They would barely communicate through email. I feel that they did not walk us through the process and nothing was explained. When I threatened to pull out of deal the communication was worse. Nothing was thoroughly explained from the beginning to the end. I had to come out of more money at day of closing because it wasn’t explained to me. The ...

Richmond American Homes responded:
Thank you for taking the time to leave a review. If there are outstanding issues that need to be addressed, please reach out to me at jeff.jenkins@mdch.com.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1