Richmond American Homes Reviews in Riverside San Bernardino, CA

Overall, I am satisfied, but there are still some repair jobs pending or with no response yet. I need these fixed or replaced before moving.

The process was fairly smooth. My realtor rep helped me through the process and answered all the questions that I had. It was real quick and organized. I like how they have the home buying structure so that you can keep up with all the paperwork that you have to sign and send.

Overall my experience was great. I’m very pleased with my home the area the work that was put in. Keep up the great work I would definitely in the near future purchase another home with them.!!!

Finish painting not complete. Areas where a second cot of paint were needed didn't get taken care of after the walk through. other items such as doors not latching closed and sliding door adjustments ere needed and not taken care of after the initial walkthrough where they were identified. Now I have to file a warranty claim and that is inconvenient and time consuming. The office staff were great and tried to be helpful.

I came across Richmond by luck, on the MSL website. I had an awesome realtor couple Aurora/Hector. After seeing multiple homes and meeting sales people I went with Richmond. I will say that my sales Rep Lawrence since day one I met him was very pleasant. I say that because I am a first time buyer and I do not always match what I show on paper, if you know you know what I mean. Lawrence was the most informative, respectful, transparent, funny, knowledgeable sales rep I ran across. He let me ask all “non dumb” questions that every sales people were seemed annoyed to answer. Richmond in house lender also made it very simple and efficient until the end but after all was done I understand why so. All I have to say and recommend to anyone specially first time buyers, make sure all your documents are written in English. In regard to that portion I want to say Shawna was great at answering all my loan questions and concerns. The escrow people were not as fun nonetheless they made a speedy and efficient transaction. After living here for two months I am in love with the community and the continued support from everyone involved with Richmond. I can not wait to elevate the “basic” elements of this build. I say “basic” in quotations because nothing about this build is basic. Thank you Lawrence and everyone in Richmond. ... More

We love our new home. Just a couple of things we didn’t like but not enough to sway us or consider negative. Very responsive to issues in the first 30 days . Overall great experience.

Candice was a great sales person.

Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps during the walkthrough. Again this is a home care thing, and I’ll just deal with my warranty. No biggie. Despite these minor setbacks, Suzanne’s support made a significant difference, and I am grateful for her help in finding and securing my first home!! ... More

I wish I could give a 5 star across the board but I can not. The quality of workmanship was not as expected. This is my 3rd new home purchase and I was disappointed for the amount of money invested the issues I have seen with the house like the upgraded cabinets poorly installed. The doors poorly finished. The house windows and parts of the flooring with paint spots and not cleaned when keys were delivered. Communicated gutters on the front door were included prior to purchase and now being told it was an error and not complying to what I was told. Supervior Steve was rude at move in date when asked when the new move date would be. Overall not a good experience. ... More

I'm very happy with the house. Good quality. However, I had a problem with the solar purchase. I was a cash buyer so closing escrow is fast if the house was ready. I was told that I couldn't purchase solar because I had less than 60 days to closing of escrow. I was forced to lease the solar. I've bought 12 brand new homes already and no other builder had this clause. I bought a house and closed escrow in 10 days and was still able to purchase solar. This is a ridiculous clause to have to force a buyer to lease solar when it's possible to purchase. Thus my experience with the agent was not a pleasant one. I gave the experience a 4 star only because of Anthony, your customer service rep. He's awesome and always responded to my needs. He was the only one that made this experience end on a high note for me. I work in the customer service industry so I know great service when I see it. Anthony is a keeper!!!!! ... More

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Suzanne was amazing!!! She was very helpful and knew all the information required. We used to come every other weekend to see the process since we were excited about the new house. I remember there was a weekend in which we couldn't come and she kindly sent us pictures (she noticed we didn't go on that weekend). The buying process was a little bumpy. We decided to used their lender and go through their people since I was told they all communicate with each other. At times I was overwhelmed because they kept asking me for things I had already submitted and it seemed they didn't communicate with each other at all. It was a good experience, but I think it could have been better. ... More

Been a decent experience, Leah hall our rep has been great so has our site guy Gustavo.

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

Great baying experience specially the real estate agent and the sales.

Very nice sales people jeff is great

Overall I had a good experience buying my first home. My sales rep was amazing. She reassured me the entire time, didn’t pressure me, and overall made me feel like I could do it. Buying your first home can be so nerve wracking but she was such a calming presence and made it a lot smoother. The loan officer I worked with was awesome too. She was very responsive and laid everything out clearly. I had a great experience with the title company as well. Very responsive, answered all my questions and signing went very smoothly. Where the issues started happening was with the loan processor (or back end person) and the insurance officer. They didn’t respond to my questions in a timely manner and left me in the dark around timing which was very frustrating. The insurance broker did not include all of the discounts in my quote and I ended up having to pay more upfront. Even though I told him over 3 times to review the documents, which he did not in time for closing. For someone who’s going through the process for the first time, I would expect clear answers and timing. Luckily everyone else made up for it. ... More

I’m happy with the new home, but we have been addressing a bunch of minor issues.

The overall home buying experience was great with the exception of completion of the final walkthrough punch list. We live up north and Candice our Sales Agent kept us appraised of progress and sent pictures throughout the process. She was extremely helpful in coordinating things for us being our "boots on the ground". I was disappointed having to come back down to the house after the final walkthrough only to find several items not completed. As of this writing, we still have a few things not completed and haven't even been scheduled yet. I'm hopeful when we move in, we'll be able to get these items completed quickly. ... More

This was my FIRST home buying experience and it went fairly easily. The sales team was exceptional, the loan team was okay, the building team was also fine. The loan team had some gaps in communication throughout the process due to their volume of applicants. The construction team also felt pressed for time and breezed through the inspection but they completed most of the adjustments.

If you don’t do any upgrades the quality of material used is very cheap. A lot of simple mistakes are made. Seems like they rush through the process of building these houses. In our experience we had a leak, excess foundation, solar panel box put on wrong, flooring was scratched, carpet was lumpy and you could see the seems, breakers tripping and paint that needed to be redone. They give you a matte finish which scratches and stains very easily. Overall I am happy with my home, just wish everything was done right from the start. It’s a hassle trying to get all these issues fixed while moving in and getting acclimated to your new home. ... More

Low quality material repair work are to hard to get done bathrooms are ridiculously small very very unsatisfied.

Our closing date was changed twice due to missing electrical and gas meter. Moving my family from the far side of the state, made our experience even worse on so many levels. After the final walkthrough and after we moved in, we noticed a few items that still have not been addressed. For example, we have a temporary oven. Still waiting for the one we ordered, in the laundry room the wrong fuse amp was installed. Its supposed to be 20 amp instead of 15, therefore we haven't washed our clothes going 2 weeks! The laundry room cabinet is partially installed, front porch light is not functioning, in the garage there's cement splatter in the corner, the owners bathroom medicine cabinet neets to be textured and painted. However, we love our new home! The staff have been helpful as best the can. Unfortunately, all the items that need to be fixed have been cumbersome. ... More

I love my new home and very happy with the lay out and neighborhood.

Not impressed with customer service and constantly having to remind people on how to do their jobs. Horrible at returning texts and phone calls. Disappointed because I thought Richmond was a good and reliable company.