Richmond American Homes Reviews in Riverside San Bernardino, CA

Sarah was so helpful and Informative. She made the buying process smooth and quick. She was quick to respond to any questions or concerns I had. Highly recommended. Thank you for everything.

We have been looking at Richmond’s home for over 2 years in Menifee California. In December 2023 Jen called us and had the perfect property. We bought the house Jen showed us and are very happy with our new home. Very excited for the RV garage and all my cars fit in the garage now. Thank you!

This was my first time buying a home and I was very nervous until I met Lawrence. He was very kind, informative, helpful and professional! He let us know every little thing that was happening throughout the process and that was great , It put me at ease and it helped me enjoy beginning to end. Thank you very much!! I love my new home .

Dear RA, Our experience from start to finish has been excellent! From Nick on the front end to Rudy on the back end. We’ve had terrific and timely customer service at each turn. We’d recommend RA! Please keep up the good work! Take care.

They can expect a professional operation when dealing with Richmond Homes

RAH made buying a home easy with all the helpful experienced professionals every step of the way

Everyone was so helpful, from the sales team to the loan officers. Always had time to answer all our questions. They always answered on time and helped us if anything was needed. The walk through of the home was easy and smooth. Home care specialist always responds he is very nice. He took care of submitting any minor problems we found in the home, that needed fixing.

Overall, I am satisfied, but there are still some repair jobs pending or with no response yet. I need these fixed or replaced before moving.

Great experience from staff through the process.

The process was fairly smooth. My realtor rep helped me through the process and answered all the questions that I had. It was real quick and organized. I like how they have the home buying structure so that you can keep up with all the paperwork that you have to sign and send.

Overall my experience was great. I’m very pleased with my home the area the work that was put in. Keep up the great work I would definitely in the near future purchase another home with them.!!!

Finish painting not complete. Areas where a second cot of paint were needed didn't get taken care of after the walk through. other items such as doors not latching closed and sliding door adjustments ere needed and not taken care of after the initial walkthrough where they were identified. Now I have to file a warranty claim and that is inconvenient and time consuming. The office staff were great and tried to be helpful.

I came across Richmond by luck, on the MSL website. I had an awesome realtor couple Aurora/Hector. After seeing multiple homes and meeting sales people I went with Richmond. I will say that my sales Rep Lawrence since day one I met him was very pleasant. I say that because I am a first time buyer and I do not always match what I show on paper, if you know you know what I mean. Lawrence was the most informative, respectful, transparent, funny, knowledgeable sales rep I ran across. He let me ask all “non dumb” questions that every sales people were seemed annoyed to answer. Richmond in house lender also made it very simple and efficient until the end but after all was done I understand why so. All I have to say and recommend to anyone specially first time buyers, make sure all your documents are written in English. In regard to that portion I want to say Shawna was great at answering all my loan questions and concerns. The escrow people were not as fun nonetheless they made a speedy and efficient transaction. After living here for two months I am in love with the community and the continued support from everyone involved with Richmond. I can not wait to elevate the “basic” elements of this build. I say “basic” in quotations because nothing about this build is basic. Thank you Lawrence and everyone in Richmond. ... More

Colleen was a great help and immediately available for any inquiry in the process.

We love our new home. Just a couple of things we didn’t like but not enough to sway us or consider negative. Very responsive to issues in the first 30 days . Overall great experience.

Candice was a great sales person.

That the builder gave a good warranty on their products.

Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps during the walkthrough. Again this is a home care thing, and I’ll just deal with my warranty. No biggie. Despite these minor setbacks, Suzanne’s support made a significant difference, and I am grateful for her help in finding and securing my first home!! ... More

I wish I could give a 5 star across the board but I can not. The quality of workmanship was not as expected. This is my 3rd new home purchase and I was disappointed for the amount of money invested the issues I have seen with the house like the upgraded cabinets poorly installed. The doors poorly finished. The house windows and parts of the flooring with paint spots and not cleaned when keys were delivered. Communicated gutters on the front door were included prior to purchase and now being told it was an error and not complying to what I was told. Supervior Steve was rude at move in date when asked when the new move date would be. Overall not a good experience. ... More

I'm very happy with the house. Good quality. However, I had a problem with the solar purchase. I was a cash buyer so closing escrow is fast if the house was ready. I was told that I couldn't purchase solar because I had less than 60 days to closing of escrow. I was forced to lease the solar. I've bought 12 brand new homes already and no other builder had this clause. I bought a house and closed escrow in 10 days and was still able to purchase solar. This is a ridiculous clause to have to force a buyer to lease solar when it's possible to purchase. Thus my experience with the agent was not a pleasant one. I gave the experience a 4 star only because of Anthony, your customer service rep. He's awesome and always responded to my needs. He was the only one that made this experience end on a high note for me. I work in the customer service industry so I know great service when I see it. Anthony is a keeper!!!!! ... More

Have to say the homes are far nicer then any other developer ive seen. I've been looking for a new home that checks off many if not all the boxes for me. Richmond American was the only one even close.

Suzanne was amazing!!! She was very helpful and knew all the information required. We used to come every other weekend to see the process since we were excited about the new house. I remember there was a weekend in which we couldn't come and she kindly sent us pictures (she noticed we didn't go on that weekend). The buying process was a little bumpy. We decided to used their lender and go through their people since I was told they all communicate with each other. At times I was overwhelmed because they kept asking me for things I had already submitted and it seemed they didn't communicate with each other at all. It was a good experience, but I think it could have been better. ... More

Been a decent experience, Leah hall our rep has been great so has our site guy Gustavo.

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

Great baying experience specially the real estate agent and the sales.