Richmond American Homes Reviews in Riverside San Bernardino, CA

Purchased the home last year, purchase was not very efficient because there was to many people involved. A lot of moving parts in the purchase, which was ok but person helping with purchase did not communicate with us. I had to do a lot of follow up calls to find out delays and problems with build. We initially put down 1000 dollars and told we would get the money back, at the end we did not get it back. It was applied to the purchase price which was not part of the purchase. There was so many problems with the in house lender, starting from problems with uploading documents to the portal to the loan being underfunded by $50.00 which I had to pay through a bank transfer and had to pay $35.00 to close on the house. I do like the house, a few issued with the build, one of the windows leaks, the island in the kitchen has to be fixed and a few other issues. Love the neighborhood. ... More

Home plans at Seasons at Green Valley Ranch by Richmond American Homes to be unique and spacious. The community appears to be well-maintained and welcoming, and I would confidently recommend it to our friends for a visit to the sales office and model home. However, there are areas where I believe the builder could make improvements: 1. The Home American Mortgage department could benefit from enhanced communication practices. 2. It would be helpful for the sales office to provide clearer information about layout differences between model homes and actual homes. 3. I recommend that the Construction/Closing department ensures all items are completed before closing. I experienced delays and had to follow up multiple times, even after the home orientation and closing had occurred. ... More

Multiple issues with the house. Still waiting on builder to fix it.

Sara Jensen did an excellent job from start to finish. But after receiving the keys we ran into some issues and the wait time to resolve them was unfortunate. We still have them and hopefully soon can get them resolved. Other than that we love the area and overall style. Plus the overall feel and look to the home is great. Thanks again Sara for making the experience memorable.

We recently went through the process of purchasing a home, and while there were certainly positive aspects, there were also some significant challenges that we encountered along the way. Let's start with the positives. Firstly, the front office sales team was exemplary. They were consistently cordial, communicative, and attentive to our needs throughout the process. Their professionalism made navigating the initial stages of the purchase relatively smooth. Secondly, securing a mortgage through the lender was surprisingly easy. We appreciated the efficiency and clarity they provided, which made what can often be a daunting process feel manageable. Additionally, the interior design process for the house was unexpectedly enjoyable. It was both fun and informative, allowing us to customize our new space to suit our tastes and preferences. However, our experience was not without its drawbacks. One of the most significant issues we encountered was the misrepresentation of the property. Despite being sold to us as a single-family house, it was, in fact, a single-family condo. This discrepancy wasn't realized until well into our Escrow period, causing confusion and frustration. Furthermore, there were several discrepancies within the house that were not addressed prior to closing. This lack of attention to detail left us feeling disappointed and questioning the thoroughness of the process. Upon moving in, we were dismayed to find the house in a less than desirable condition. It was dirty, with uncleaned counters, muddy footprints on the floor, and dust accumulated throughout. This lack of cleanliness was disappointing and not reflective of the standards we expected. Additionally, the details regarding HOA payments were not fully disclosed to us, leading to uncertainty and confusion regarding our financial obligations. Lastly, we felt rushed throughout the closing process. Instead of feeling confident in our decision, we were left with the impression that closing the deal quickly was prioritized over ensuring our satisfaction as customers. In conclusion, while there were positive aspects to our home purchase experience, such as the professionalism of the sales team, the ease of securing a mortgage, and the enjoyable interior design process, the significant drawbacks, including the misrepresentation of the property, lack of attention to detail, cleanliness issues upon moving in, incomplete disclosure of HOA payments, and the rushed closing process, left us feeling dissatisfied overall. ... More

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired

Builder used poor quality of materials and couldn’t get defect kitchen island countertop and flaw garage door panel replaced soon. All wood material is MDF, not solid wood.

I wish the builder would pay more attention to the details and quality of work. I had unfinished doors and cabinets. The bathroom countertop was scratched quite badly. The rain gutter was missing, I had to point it out and then and it took 4 weeks to get them to install it. After four weeks, I'm still waiting for repairs to be made, such as replacing a damaged door weather strip.

Your in home landor is useless. Please change it. Because of them I am giving bed rating for Richmond.

we love the city, the community, and the housing styles and brevarde. love our location but the home, the finishing, was rushed too much.. so many things are defective or not done correctly. a few major items also. some are very very negligent that should never have occured unless the team wasn't caring or paying attention. very unprofessional in the finishing items both inside and out. very difficult process to get corrected

Fools plans a well thought out maximizing square footage. But builder will delayed fixing build problems and extremely poor response to fixing issue.

The sales and escrow team were great, but the construction team not so much. I closed escrow a little over a month ago and have yet to get a response or warranty issue taken care of. The quality of work on the kitchen cabinets, the garage walls, and paint throughout the house is very poor. I’m still waiting on someone to acknowledge or resolve the concerns.

While everyone was “nice”, we had an overall horrible experience. From 3 different superintendents to a scam of an experience with Home American mortgage to endless lies and deception to over a month delay to then move in with electrical not working, 20 roof tiles broken, horrible craftsmanship to then no one caring and it taking weeks upon weeks to get responses until we went to corporate to now 2 months after we closed and still an outstanding list of 30+ issues with no resolution. Would avoid Richmond at all costs.

This was the worst experience in regard to communication period. Our agent Mayra shared no concern with my and my wife's concerns to the home purchase. She seemed simply satisfied to getting the signatures required and the deposits then after that she simply disappeared! She made numerous blunders. Not mistakes but huge blunders and wouldn't answer her phone or return messages as needed. When we finally got to move into the house, we had to wait 30 days to receive the builders' incentives appliances. Washer, Dryer and Refrigerator!!! The house is pretty awesome but here we are waiting for the construction issues to be corrected! It seems as though there is no communication among the Richmond employees. No one seems to know who is responsible for what. I'm hoping that soon all construction items will be completed because we have warranty issues cropping up that I am holding on to so as to not confuse these workers. Once again fantastic product but that is as far as it goes. ... More

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

I love the beautiful house that was built. The workers made sure to build the house with great care. However, there are portions of the house that are different than what was discussed with me by the sales representative. In fact, there are quite a few surprises that have come up that were not communicated to me by the sales department. Three weeks before closing I was blindsided by what I was told was a "decision the builder made". I've tried calling to get clarity several times but I was told the Sales Manager and the original sales representative, Rena, would return my calls so they can answer my questions. To this day I have not heard from either of them and that was over 2 months ago. Even if they couldn't change the situation, I would've expected, at the very least, that they would be professional enough to return my calls. They made a very exciting life-changing situation into a sad disappointing one. It's a beautiful house but I can't help but think Richmond American Homes sales representatives will say anything to get the sale. They purposely omitted key items of the house and community requirements to get the sale but then they hide when the buyer is seeking clarity (bait and switch). If you are buying a house stay away from Richmond American Homes because they do not uphold honest business practices for individuals looking to commit to a large purchase such as a home. ... More

progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not flush or are clumped with paint overall looking terrible. All doors and door frames have chips or holes from the nails that were not filled prior to paint. Areas of the texture on the walls are missing in some spots or over splattered in some. The wrong paint was used in some areas and some areas not even painted at all. Overall finished product was rushed and the Superintendent didn't even look over the final product to even give the okay on the walk through. It was embarrassing to see that many tape marks through the house and between the walk throughs minimal things were addressed. almost as like they just removed tape and didnt think we would check to see if it was fixed. Still embarrassed to invite people over to my "brand new house" with it looking like i hired some random joe off the street to complete this work. Unacceptable! ... More

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

Poor responsiveness to issues. Disorganization and lack of commitment to provide good service. Outstanding service items from initial walk through left with no follow through, and I’ve been in the home for 3 months. I have reached out to corporate, left messages and sent emails to sales, with no response. This is my second Richmond American home and the worst follow through in service I have ever experiences. I still have tape throughout the house’s interior and exterior from the first walk through, squeaky floors on the second level, items have gone ignored in my warranty requests. Absolutely unacceptable, trust has been lost. ... More

I would like all prospective buyers to know that our home was deemed certified and ready for habitation 5 weeks AFTER the planned losing date. During our walk through 35 items were still listed as substandard and in need of repair. After moving in, we needed to move to a hotel for 8 nights while the builder removed construction materials from the sewer line that they were notified were blocking the sewer line 7 weeks PRIOR to their certification. We have turned in 12 additional service requests in the first 3 weeks in the home and ONLY TWO have been repaired as of 33 days in the home. Richmond American gave us a VERY inferior product and has been quite non-responsive to requests for corrections. ... More

Our experience with Richmond American Homes has been a mixed bag. The response time for repairs is generally prompt, with issues being addressed within a week, which is commendable. However, our buying experience was marred by the incompetence and unhelpfulness of our sales representative. There were instances where my family felt discriminated against, which left a sour taste in our mouths. On the positive side, the home itself is indeed beautiful, located in a gated community comprised of around 31 homes. This sense of exclusivity fosters a community spirit among homeowners, encouraging pride in our properties and a neighborly watchfulness. The construction materials used vary from high-grade to moderate-grade, offering a mix of quality in the build. One notable downside is the disparity between the model home and the actual purchased property. While the model home's backyard is fully developed, many homeowners find themselves with bare dirt outside. Additionally, a major issue we encountered was with the screen/sliding door, which was difficult to open and close due to poor tracks, dirt buildup, and malfunctioning parts. Overall, we would rate my Richmond American home a 3 out of 5. There are definite positives to living in this community, but improvements are needed in terms of customer service, build quality consistency, and attention to detail in the finishing touches. ... More

I don't even know were to start with this....the agent you guys have was one of the worst agents I have encountered, the day I was going to check the home, Myra knew we were coming driving 1hr plus and she did not even have the correct keys, When we arrived there, she just said that she did not have the right keys. So we went for nothing after that. She said the closing was one month from when we submitted the purchase contract and it took mostly 3 months also, she sent all the documents to escrow 2 weeks after we signed all the paperwork. For the final walk through. I am an elderly and I had to go to a Doctor's appointment and she did not care about rescheduling the first walk through so we only have one. Moving on to the next thing, Mike for the Home Warranty, he was and has been excellent in his job. Not so much for Gary. We have not gotten any information from him about the repairs that are still due. We have moved in almost a month ago and nothing from him not even a text or a call. Mike also tried to do a three-way text message and he did not even reply to that once again, Mike from Richmond American has been excellent Gary.....not so much. I have never felt such a disappointment when I am buying a home. I have been buying homes for a long time now and this by far has been the worst experience. ... More

When we did our walk through, we were told all repairs would be done on a timely manner, which has not been the case. We are going on our third month and we still have several issues, that have not been addressed. I was told by our Sales Rep and Builder to create tickets in the ticketing portal, but this has done nothing to escalate our reported issues. We have talked to our Neighbors and they are also experiencing the same issues with the Builder and Repairs. This is unacceptable in my opinion when purchasing a new home.