Richmond American Homes Reviews in Riverside San Bernardino, CA

Your in home landor is useless. Please change it. Because of them I am giving bed rating for Richmond.

There are lot of issues haven’t been resolved! I found many many sharp nails under the curtain.My kids were poked by them when stepped on the stair. The screen fell off from the window frame. The door got twisted shape. It’s a horrible house!

we love the city, the community, and the housing styles and brevarde. love our location but the home, the finishing, was rushed too much.. so many things are defective or not done correctly. a few major items also. some are very very negligent that should never have occured unless the team wasn't caring or paying attention. very unprofessional in the finishing items both inside and out. very difficult process to get corrected

Fools plans a well thought out maximizing square footage. But builder will delayed fixing build problems and extremely poor response to fixing issue.

The sales and escrow team were great, but the construction team not so much. I closed escrow a little over a month ago and have yet to get a response or warranty issue taken care of. The quality of work on the kitchen cabinets, the garage walls, and paint throughout the house is very poor. I’m still waiting on someone to acknowledge or resolve the concerns.

While everyone was “nice”, we had an overall horrible experience. From 3 different superintendents to a scam of an experience with Home American mortgage to endless lies and deception to over a month delay to then move in with electrical not working, 20 roof tiles broken, horrible craftsmanship to then no one caring and it taking weeks upon weeks to get responses until we went to corporate to now 2 months after we closed and still an outstanding list of 30+ issues with no resolution. Would avoid Richmond at all costs.

While we love our home and the build quality is beautiful, our overall experience with Richmond American Homes was disappointing. From the start, there was a significant lack of communication, which made the process frustrating and stressful. We often had to follow up multiple times to get basic information, and even then, responses were delayed or unclear. Additionally, I didn’t feel welcomed or valued as a customer. Buying a home is a significant life decision, and it was disheartening to feel like just another number to them. Despite the beautiful outcome, the journey there was far from smooth, and I would have appreciated clearer communication and a more supportive experience. ... More

This was the worst experience in regard to communication period. Our agent Mayra shared no concern with my and my wife's concerns to the home purchase. She seemed simply satisfied to getting the signatures required and the deposits then after that she simply disappeared! She made numerous blunders. Not mistakes but huge blunders and wouldn't answer her phone or return messages as needed. When we finally got to move into the house, we had to wait 30 days to receive the builders' incentives appliances. Washer, Dryer and Refrigerator!!! The house is pretty awesome but here we are waiting for the construction issues to be corrected! It seems as though there is no communication among the Richmond employees. No one seems to know who is responsible for what. I'm hoping that soon all construction items will be completed because we have warranty issues cropping up that I am holding on to so as to not confuse these workers. Once again fantastic product but that is as far as it goes. ... More

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

Our experience with Richmond American Homes was one of chaos and confusion. The sales team lack the ability to communicate. Three times the closing dates were moved, but the sales team would not inform us until the before and in once instance we were not informed until the day we were supposed to close and get our keys. We have been in our homes for a month and the punch list items have not been completed from our pre-move-in checklist. Richmond American staff does not inform us with someone is coming over to make repairs; people show up at random time. Overall we had a terrible experience with added stress because no one at Richmond American is able to communicate. ... More

I bought the home December of last year. Inspection had minor issues. Afterward, the second walkthrough also had not fixed issues. They asked me to waived inspection because it was a new house. Maybe I should not have agreed. In addition, even though I paid 20%, they didn't go over that I could opt out of paying taxes every month. I also submitted a request to fix more minor issues. It was hard to get the issues resolved.

I love the beautiful house that was built. The workers made sure to build the house with great care. However, there are portions of the house that are different than what was discussed with me by the sales representative. In fact, there are quite a few surprises that have come up that were not communicated to me by the sales department. Three weeks before closing I was blindsided by what I was told was a "decision the builder made". I've tried calling to get clarity several times but I was told the Sales Manager and the original sales representative, Rena, would return my calls so they can answer my questions. To this day I have not heard from either of them and that was over 2 months ago. Even if they couldn't change the situation, I would've expected, at the very least, that they would be professional enough to return my calls. They made a very exciting life-changing situation into a sad disappointing one. It's a beautiful house but I can't help but think Richmond American Homes sales representatives will say anything to get the sale. They purposely omitted key items of the house and community requirements to get the sale but then they hide when the buyer is seeking clarity (bait and switch). If you are buying a house stay away from Richmond American Homes because they do not uphold honest business practices for individuals looking to commit to a large purchase such as a home. ... More

progress on the house was pushed back 2 times and then when it came to the end of the month they pushed us in due to rate locks even though the house was not finished to our liking. We went to 3 separate walk throughs and items on our punch list were not taken care of and a month into living here have still not been taken care of or even discussed when the work would be done. They contract out all the finishing work and this was not up to par by far! Base boards have paint run and over spray all over them. nail holes are still exposed and not covered up. corners of the baseboards are not flush or are clumped with paint overall looking terrible. All doors and door frames have chips or holes from the nails that were not filled prior to paint. Areas of the texture on the walls are missing in some spots or over splattered in some. The wrong paint was used in some areas and some areas not even painted at all. Overall finished product was rushed and the Superintendent didn't even look over the final product to even give the okay on the walk through. It was embarrassing to see that many tape marks through the house and between the walk throughs minimal things were addressed. almost as like they just removed tape and didnt think we would check to see if it was fixed. Still embarrassed to invite people over to my "brand new house" with it looking like i hired some random joe off the street to complete this work. Unacceptable! ... More

The house over priced. The house have so many problem to fix. Request some one out to fix. It take week before thing could be done.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

Poor responsiveness to issues. Disorganization and lack of commitment to provide good service. Outstanding service items from initial walk through left with no follow through, and I’ve been in the home for 3 months. I have reached out to corporate, left messages and sent emails to sales, with no response. This is my second Richmond American home and the worst follow through in service I have ever experiences. I still have tape throughout the house’s interior and exterior from the first walk through, squeaky floors on the second level, items have gone ignored in my warranty requests. Absolutely unacceptable, trust has been lost. ... More

I would like all prospective buyers to know that our home was deemed certified and ready for habitation 5 weeks AFTER the planned losing date. During our walk through 35 items were still listed as substandard and in need of repair. After moving in, we needed to move to a hotel for 8 nights while the builder removed construction materials from the sewer line that they were notified were blocking the sewer line 7 weeks PRIOR to their certification. We have turned in 12 additional service requests in the first 3 weeks in the home and ONLY TWO have been repaired as of 33 days in the home. Richmond American gave us a VERY inferior product and has been quite non-responsive to requests for corrections. ... More

Our experience with Richmond American Homes has been a mixed bag. The response time for repairs is generally prompt, with issues being addressed within a week, which is commendable. However, our buying experience was marred by the incompetence and unhelpfulness of our sales representative. There were instances where my family felt discriminated against, which left a sour taste in our mouths. On the positive side, the home itself is indeed beautiful, located in a gated community comprised of around 31 homes. This sense of exclusivity fosters a community spirit among homeowners, encouraging pride in our properties and a neighborly watchfulness. The construction materials used vary from high-grade to moderate-grade, offering a mix of quality in the build. One notable downside is the disparity between the model home and the actual purchased property. While the model home's backyard is fully developed, many homeowners find themselves with bare dirt outside. Additionally, a major issue we encountered was with the screen/sliding door, which was difficult to open and close due to poor tracks, dirt buildup, and malfunctioning parts. Overall, we would rate my Richmond American home a 3 out of 5. There are definite positives to living in this community, but improvements are needed in terms of customer service, build quality consistency, and attention to detail in the finishing touches. ... More

This is the second new build we have purchased and this was by far an inferior experience. Richmond was not willing to work with us throughout the process and treated us like nothing more than a contract. We waited 6 months for this home and when we finally signed they refused to let us select structural upgrades due to other buyers dropping out, even though we had offered to put more money down and had sold our old home and were living in an an apartment. Ultimately we just wanted them to allow us to select an $8k structural upgrade for a sliding door and they said no. We were non-chalantly told that other buyers were putting sliding doors in after, so we thought we would do the same - fast forward and we are getting quotes of $35k-$40k for the same sliding door that Richmond refused to let us purchase and pay for. The building process was horrible as well, there were crazy lapses in communication, we never received our framing walkthrough or really any updates. The community went through multiple constructions managers and were extremely delayed in other phases, which trickled down to us. We were told one day before that our closing was delayed and would be pushed out. They installed the wrong microwave and refused to correct it. They provided us with $750 as compensation for the incorrect microwave, but this was not enough to cover the $2k it cost us to replace it. The finishes are sloppy and the items we had on our final walk through list have not been completed and we have been in the home for over a month. I would not recommend Richmond to anyone, not even my worst enemy - I cannot emphasize enough how much most (there were a few kind folks) of the staff here have absolutely no care for their customers. My mother is buying a condo with Taylor Morrison and I cannot describe how much different her experience has been. I have been joining her for her appointments and I’ve almost been in tears at the level of service and help they provide compared to Richmond. RUN away from this builder and do research on other communities in the area -THEY DO NOT CARE AND WILL NOT WORK WITH YOU. They only care about their bottom line and it was abundantly clear throughout the process. ... More

I don't even know were to start with this....the agent you guys have was one of the worst agents I have encountered, the day I was going to check the home, Myra knew we were coming driving 1hr plus and she did not even have the correct keys, When we arrived there, she just said that she did not have the right keys. So we went for nothing after that. She said the closing was one month from when we submitted the purchase contract and it took mostly 3 months also, she sent all the documents to escrow 2 weeks after we signed all the paperwork. For the final walk through. I am an elderly and I had to go to a Doctor's appointment and she did not care about rescheduling the first walk through so we only have one. Moving on to the next thing, Mike for the Home Warranty, he was and has been excellent in his job. Not so much for Gary. We have not gotten any information from him about the repairs that are still due. We have moved in almost a month ago and nothing from him not even a text or a call. Mike also tried to do a three-way text message and he did not even reply to that once again, Mike from Richmond American has been excellent Gary.....not so much. I have never felt such a disappointment when I am buying a home. I have been buying homes for a long time now and this by far has been the worst experience. ... More

After moving into our new Richmond American home, there were a multitude of problems uncovered. We submitted one warranty request for each issue as instructed. There were 15 requests created, and over one month later only 1 request has been addressed. We emailed the sales office, no response. We purchased solar for the home, over one month later solar is still not activated. There was an issue with the county and the property address, at one point there were 4 different mailing addresses for the same property (only 1 being the actual address). A brand-new home and we have had a breaker trip when doing the laundry. Would not recommend Richmond American to anyone. ... More

When we did our walk through, we were told all repairs would be done on a timely manner, which has not been the case. We are going on our third month and we still have several issues, that have not been addressed. I was told by our Sales Rep and Builder to create tickets in the ticketing portal, but this has done nothing to escalate our reported issues. We have talked to our Neighbors and they are also experiencing the same issues with the Builder and Repairs. This is unacceptable in my opinion when purchasing a new home.

The quality of my new richmond america home is very disappointing. There were many, many issues during my initial walk thru before closing. Some major as the oven would not work without tripping the breaker. Since I would not sign off`on the home as is, the scheduled a final walk through 7 days later and said all issues would be taken care of. On my final walk through, only have of the items were fixed. I signed off only because I already gave my notice to move out but in reality I was wishing I wasn't in contract on this home. Since move in, there have been various issues found. Every time I wash clothes it trips the breaker, my flooring guy said all of the stairs were different sizes, there were many dings and dents in the walls, the cabinet wood tones were 2 different colors, a hump in the wall, etc etc. The quality of these homes is very poor. Speaking with neighbors they all have various and similar issues. ... More