Richmond American Homes Reviews in Riverside San Bernardino, CA

The Richmond staff was helpful and friendly from start to finish! Julio answered all of my questions and addressed all of my concerns during the home buying process. I was also greeted with smiles and excitement from the team on my move in day. My home is beautiful and was well priced. I’m eager to see the appreciation in value and growth in my new neighborhood. Thanks!

While we love our home and the build quality is beautiful, our overall experience with Richmond American Homes was disappointing. From the start, there was a significant lack of communication, which made the process frustrating and stressful. We often had to follow up multiple times to get basic information, and even then, responses were delayed or unclear. Additionally, I didn’t feel welcomed or valued as a customer. Buying a home is a significant life decision, and it was disheartening to feel like just another number to them. Despite the beautiful outcome, the journey there was far from smooth, and I would have appreciated clearer communication and a more supportive experience. ... More

The quality of my new richmond america home is very disappointing. There were many, many issues during my initial walk thru before closing. Some major as the oven would not work without tripping the breaker. Since I would not sign off`on the home as is, the scheduled a final walk through 7 days later and said all issues would be taken care of. On my final walk through, only have of the items were fixed. I signed off only because I already gave my notice to move out but in reality I was wishing I wasn't in contract on this home. Since move in, there have been various issues found. Every time I wash clothes it trips the breaker, my flooring guy said all of the stairs were different sizes, there were many dings and dents in the walls, the cabinet wood tones were 2 different colors, a hump in the wall, etc etc. The quality of these homes is very poor. Speaking with neighbors they all have various and similar issues. ... More

I love my new home and very happy with the lay out and neighborhood.

Overall, I am satisfied, but there are still some repair jobs pending or with no response yet. I need these fixed or replaced before moving.

The overall home buying experience was great with the exception of completion of the final walkthrough punch list. We live up north and Candice our Sales Agent kept us appraised of progress and sent pictures throughout the process. She was extremely helpful in coordinating things for us being our "boots on the ground". I was disappointed having to come back down to the house after the final walkthrough only to find several items not completed. As of this writing, we still have a few things not completed and haven't even been scheduled yet. I'm hopeful when we move in, we'll be able to get these items completed quickly. ... More

Multiple issues found prior to closing. Still not resolved. Once contract to buy is signed, it's difficult to get assistance. Staff is friendly, but limited to how they can help the homebuyer.

Definitely not the experience i wanted to have on my first purchase. No built correctly so many details left out, they rush to built this community they dont care if its good or bad. Terrible experience not purchasing a richmond again. After a month still waiting for things to get fix from blue tape walk. Terrible, terrible!

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

Candice was a great sales person.

Great baying experience specially the real estate agent and the sales.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

Suzanne is exceptional; she consistently answers all questions and offers any assistance possible, significantly enhancing the experience. My first walk-through went smoothly, and we addressed all issues. However, my second walk-through was disappointing. I drove two hours only to find that the issues hadn't been resolved. After living here for a month and two weeks, I'm still missing a screen door and there are several areas with yellow paint that need repainting. Half of the electrical outlets are not functioning. Despite reporting these issues on the service app from day one, I haven't received any follow-up calls. It's disheartening to use all your savings to purchase a home and find it not meeting standards. ... More

There are lot of issues haven’t been resolved! I found many many sharp nails under the curtain.My kids were poked by them when stepped on the stair. The screen fell off from the window frame. The door got twisted shape. It’s a horrible house!

This is the second new build we have purchased and this was by far an inferior experience. Richmond was not willing to work with us throughout the process and treated us like nothing more than a contract. We waited 6 months for this home and when we finally signed they refused to let us select structural upgrades due to other buyers dropping out, even though we had offered to put more money down and had sold our old home and were living in an an apartment. Ultimately we just wanted them to allow us to select an $8k structural upgrade for a sliding door and they said no. We were non-chalantly told that other buyers were putting sliding doors in after, so we thought we would do the same - fast forward and we are getting quotes of $35k-$40k for the same sliding door that Richmond refused to let us purchase and pay for. The building process was horrible as well, there were crazy lapses in communication, we never received our framing walkthrough or really any updates. The community went through multiple constructions managers and were extremely delayed in other phases, which trickled down to us. We were told one day before that our closing was delayed and would be pushed out. They installed the wrong microwave and refused to correct it. They provided us with $750 as compensation for the incorrect microwave, but this was not enough to cover the $2k it cost us to replace it. The finishes are sloppy and the items we had on our final walk through list have not been completed and we have been in the home for over a month. I would not recommend Richmond to anyone, not even my worst enemy - I cannot emphasize enough how much most (there were a few kind folks) of the staff here have absolutely no care for their customers. My mother is buying a condo with Taylor Morrison and I cannot describe how much different her experience has been. I have been joining her for her appointments and I’ve almost been in tears at the level of service and help they provide compared to Richmond. RUN away from this builder and do research on other communities in the area -THEY DO NOT CARE AND WILL NOT WORK WITH YOU. They only care about their bottom line and it was abundantly clear throughout the process. ... More

After moving into our new Richmond American home, there were a multitude of problems uncovered. We submitted one warranty request for each issue as instructed. There were 15 requests created, and over one month later only 1 request has been addressed. We emailed the sales office, no response. We purchased solar for the home, over one month later solar is still not activated. There was an issue with the county and the property address, at one point there were 4 different mailing addresses for the same property (only 1 being the actual address). A brand-new home and we have had a breaker trip when doing the laundry. Would not recommend Richmond American to anyone. ... More

Not impressed with customer service and constantly having to remind people on how to do their jobs. Horrible at returning texts and phone calls. Disappointed because I thought Richmond was a good and reliable company.

Best decision I made for my kids & myself, in love with our home, everything is breathtaking.

Sale Dept Great, Designer Ctr Great, Mortgage Company Great, Insurance Co Great but Construction Dept is lacking Pride and Supervision or actucally there is none and when you send emails you get no reply back and I not even sure they read them because nothing is completed or communicated back to you. Had recommended 2 friends and have gone back to them to express my disappointment and wish I had not referred them due to the construction department. Its just sad and heard from my New Neighbors they have had the same experience.

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

Very good and very helpful

Our experience with Richmond American Homes was one of chaos and confusion. The sales team lack the ability to communicate. Three times the closing dates were moved, but the sales team would not inform us until the before and in once instance we were not informed until the day we were supposed to close and get our keys. We have been in our homes for a month and the punch list items have not been completed from our pre-move-in checklist. Richmond American staff does not inform us with someone is coming over to make repairs; people show up at random time. Overall we had a terrible experience with added stress because no one at Richmond American is able to communicate. ... More

Great experience working with Lee in any issues raised were taken care of promptly or directed to someone that could handle any problems presale in moving forward with Cynthia Cell‘s agent and the office at the model homes terrific customer service and great follow through on any questions or issues Needing attention thank you

Builder used poor quality of materials and couldn’t get defect kitchen island countertop and flaw garage door panel replaced soon. All wood material is MDF, not solid wood.

Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps during the walkthrough. Again this is a home care thing, and I’ll just deal with my warranty. No biggie. Despite these minor setbacks, Suzanne’s support made a significant difference, and I am grateful for her help in finding and securing my first home!! ... More