Richmond American Homes Reviews in Sacramento, CA

Buying experience was good but closing experience was not went very well, I think they need to be more organized, because everyone was waiting for last minute. home design and quality of materials is not good.

First, I would like to thank my loan officer for being proactive and responsive to my questions. Thank you Kim for all you did, was pleasure working with you. I just hoped that we were given the right amount from the get go by our first sales agent. It was a great tactic pitching the house for a lower price, and when we are seen as really eager, we were informed that all houses needed to be curated and prices will increase. Not appreciated since we really wanted to move forward. And we switched to another sales agent, as the first one switched to a higher role. I really like Mina as she answers my questions right away even in her days off. Very responsive and gives me updates from time to time. There was just misunderstandings on my attempt to switch lots which I am glad did not happen as I really love the one we ended up having. So, it worked out well. There was some minor issues upon moving in which can be fixed right away. And Aleks and Kyle make sure it is resolved or advise on how to get them done. Overall, this buying and moving process was a crazy process but I was really surprised with how things turned out. It was my plan to move to a new house this year and I was not disappointed. We are enjoying ourselves with our house! ... More

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

Overall great experience. A few issues with the quality of the build, however the home care specialist so far has been very responsive and extremely helpful with our home warranty repairs.

Mina has been responsive and takes care of all of my concerns.

From start to finish the builder deserves 4 stars. I used their lender for the special rate on the table and they were fantastic, title company amazing, and most people friendly. Sales made some misleading or unknowledgeable wrong answers and there have been a few hiccups with warranty. That said, overall I’m incredibly happy with the home and time will tell on the long term quality. I was very disappointed the builder didn’t allow option selection but ultimately found my ideal lot and the color scheme I wanted. You do end up paying twice for paint or finishes you want after the fact since they don’t let you choose that either. The positive side of that is it was move in ready quickly, but I do wonder if that will bite me at some point. ... More

After a change in construction Foreman’s I noticed a huge change in customer service. The new foreman Paul was extremely helpful with concerns or questions. He was also very good at communicating what could and could not be done for small discrepancies we notice during the building process. Paul made the rest of the experience much better. Unfortunately we felt the lender was not as responsive as we’d like. It seems there was little to no communication between the builder, lender and sales team. Our close date changed several times (which was expected). But however, when we asked for an updated close date, often times we got three different answers. Additionally, the lender would tell us to ask the sales team and the sales team would tell us to ask the lender. That at times was frustrating because during the last two weeks, we were living in a hotel. Overall the process was good though. ... More

But sloppy where you don’t look. Gutters full of roofing nails. Backyard full of nails. Metal Flashing under roof tires extends into the gutters. Time will tell durability. Nice people though. Pretty smooth purchase

Good attention and service from sales staff. Responses on time but not always with solutions. Average quality homes in general. Lack of clarify on timeline, like closing date. Lack of communication in some aspects.

I am please with the model I purchased. It is beautiful and spacious. My only problem is that construction discrepancies and defects really have not been corrected promptly. Had there been a bit more attention to detail and quicker response I would have awarded a higher score.

Been having pluming and ac issue . Haven’t responded to my concerns in a timely manner. Hard to get a hold of people

Very disappointing to call for a warranty after we moved, lots things are not working as expected. Emergency calls are not properly addressed until we resolve it on our own. We have to call an electrician and paid out of pocket just to resolve the issues we moved 3 weeks ago and most of the issues we submitted are still pending. I never heard any reply from anybody.

We've been at our New Richmond American Home for about 3 months, and we have come across multiple issues before we've moved in and even before we received our keys to our home, someone kicked in the side garage door and stole our Waterless Water Heater, although it was replaced the door still needs to be looked at, because it does not look like it did before. Also touch-up paint at out address was brought to the attention from the start and still has not been done, there were a few items that were repaired when we put in a Warranty Request or when we talked to Sam the Supervisor, but the workers that came in accidently hit the side of the walls and left marks on them, and the Widow guy that came in was great and did some repairs and added in some stoppers, then told me about the outside of the windows and to let Richmond know that there is stucco that is covering the drain holes and they should have someone come out and scrap out the stucco so it does not damage the windows when the weather gets bad. Later I was going to take a bath and turned the water on, and the knobs came off another item that I need to tell Richmond about, my wife was going to take a walk when the weather got better and noticed small puddles of water on our front porch that could be a safety hazard and was going to notify Richmond about those issues, then I started to notice that our walls in the kitchen were painted with 2 different type of paint flat and glossy white paint, I pointed it out to the guys that we did the walk through with, but they stated it was the reflection, after living here for 3 months though shadow reflections did not go away and noticed that in some areas it was painted with flat and glossy paint... The inside of the house is flat white, and I would like to get that taken care of as well. Another thing is that when they put cement on the side of the house, they left a pile of dirt there, what was I going to with a pile of dirt? I thought they would have it removed after they finished, but it is still there, then the trash they left I had to pick up after we moved in doesn't Richmond workers look around and clean up after themselves after they work and pick up their trash? I would of expected better more from Richmond American to do a better job on house they are building and look at things carefully before selling homes that cost over $700.000. Another thing I noticed that appliances they put in are slightly off and the baseboard is missing from under the microwave and oven, I was cleaning up and picked up what I dropped and noted a gap under there, again areas that are not being looked at carefully. My wife and I love the area, but the house should of been put together like the display house... I hope that in the future that Richmond American will be more attentive to what they do when building homes for future and present buyers. ... More

The home is okay. There could have been a lot more smarts used when planning the backyards. Why are the homes backyards sloped?? Well because they didn’t want to make the effort to actually level out the backyards & make the homeowners pay extra to have retaining walls built. The builder definitely cut corners on materials and craftsmanship when making these homes.

I would not purchase a home from Richmond American Homes again.

You guys choice GE for you appliances but they have the worst service ever I’m out of stove for almost a month because it caught on fire and my microwave is full of black ashes inside and out and your Representative told me their not going to replace it so just wiped it down and you’ll be good to go? Until now we’re still waiting!

The one department RA needs major improvement on is the Loan/Mortgage department. I had a very bad experience with them at the closing of escrow. I wish I knew certain things prior to closing. I left $ on the table because I was told I couldn't get the incentives ( closing cost incentive, loan rate credit ) in its entirety because I would make money off that. So they gave me less of what they initially told me they would give me.

Before we moved in, we noticed that the floors had lots of over sprayed paint on the floors that we thought would be cleaned up but it never got cleaned up, so I've been spending lots of my time going through the floors and slowly removing them. Some of the baseboard or wall is bowled and not even, and the paint job is looking like a rushed job with bad quality. The home is beautiful outside but the inside workmanship has me starting to regret going with this builder. At this point I can't really recommend unless quality is improved.

our closing experience is not very good, delivered the home with lot of nails in the backyard. with in a week, many door nob handles came out. lot of cracks in the exterior. while delivering these cracks are covered instead of fixing. I am disappointed

The process to complete this purchase was difficult and often left me without a point of contact due to high volume of turnover. No one who started the process of buying the home was working for Richmond once the process concluded. The sales team turned over twice before the home was closed, causing a huge lapse in communication. After move in there are issues to resolve (of course). The issue was more turnover, unfinished work, a lack of follow up. Without having a realtor to assist with the process, I would have had a much more difficult time. Now I am going through the warranty to portal, hoping to get this issues resolved. ... More

Very bad and take long time to fix .look like I beg for repair

No transparency throughout the process, lack of communication by the lender and loan processor. May not buy a new home again due to my experience.

Not a good experience because I just told almost maximum closing cost 2% but actually cost was more than that, many issues when came never been solved

Builders did not disclose certain items to buyers, during and even after purchases. When discovered by buyers, builder were not responding to covered dispute/mediation. Not very trustful builder imho. Build quality is above average, except the painting workmanship, worst than regular DIYer. Builder should be more honest and more responsive to buyers' concerns/inquiries.

We have been absolutely disappointed with this company. We have never had a construction company have not care or their product or it’s finished homes. The outside of the house has so many touch ups that needed to be done. There are so many nail holes that were not covered properly, ,as the inside do too! The cabinets were not finished at the corners, the fans are constantly on and off at all times of the day and night. The furnace makes a loud noise when it comes on and off. The ac unit does the same noise. We have beer asked to check the filters we did that doesn’t have anything to do with the noise. I’m so sad the company doesn’t care who there contractors are, because we love the layout of our house and the design. We wished the contractors had taken care of the details to make sure we were happy with our house. ... More