Richmond American Homes Reviews in Sacramento, CA

Overall a very good experience. Walk through team was amazing. Some areas of concern were not addressed and I was left the supplies to paint these areas myself however DJ is great and responds ASAP

Jaelle has been and continues to be very helpful through the buying process of home.shr showed us a couple of models . It was a move in quick home. We loved the home and for the price we felt very happy that we were given a good deal. We quickly put down payment and within two weeks we owned and closed house. She also helped by opening home to workers or packages I had sent to house. She is very trustworthy. I continue to ask questions after moving in and all the girls in office and dj got home warranty have been so helpful and made buying and taking care of house worry free. Thank you Richmond homes for having such knowledgeable and respectful workers. ... More

Many new changes in the way homes are built. Your house construction is amazing. All corners are exact 90 degree. Very good attention to detail. House is very energy efficient. Happy we bought it.

We were well informed at all times. Maggie was great!

The whole process was met my expectations of a builder.

Carla and Nicole is very helpful during this home-buying journey. Tim is very responsive for every question I have about the house.

The best experience I had with Richmond is the sales rep. Inna was very detail and responsive and she was absolutely great to work with! She went the extra mile to help me! It was a great experience!

Amanda was amazing! She’s very communicative and supportive. She walked me through the entire process and gave me construction updates almost weekly. She went above and beyond and came went to meet me at their office before they even opened. Jimmy and Kyle were great! They explained explained everything during my walkthroughs. Great customer service. During my final walkthrough, Kyle said, “We want you to be happy with your purchase.” He stuck to his word and fixed most of the discrepancies I found during my final walkthrough.

The workmanship on my home is very poor, I’ve already had a few issues and we have lived in the home 4 weeks. Thankfully the warranty side has been fairly responsive and quick with repairs.

Buying experience was good but closing experience was not went very well, I think they need to be more organized, because everyone was waiting for last minute. home design and quality of materials is not good.

We are satisfied with what we got from Richmond American

Honestly, the process of getting a loan was alot of work. Since we don't have a Realtor representing us. But everything else was smooth sailing. The representative and everyone involved was excellent with quick response to my questions or need. I will definitely recommend richmond home to my friends and family

Overall the experience was great. The quality is decent. DJ during the walkthrough was amazing!!!!

Alex is very experienced and helpful getting my concerns addressed.

Superintendent Kurtis knows what he's doing. They are all helpful.

First, I would like to thank my loan officer for being proactive and responsive to my questions. Thank you Kim for all you did, was pleasure working with you. I just hoped that we were given the right amount from the get go by our first sales agent. It was a great tactic pitching the house for a lower price, and when we are seen as really eager, we were informed that all houses needed to be curated and prices will increase. Not appreciated since we really wanted to move forward. And we switched to another sales agent, as the first one switched to a higher role. I really like Mina as she answers my questions right away even in her days off. Very responsive and gives me updates from time to time. There was just misunderstandings on my attempt to switch lots which I am glad did not happen as I really love the one we ended up having. So, it worked out well. There was some minor issues upon moving in which can be fixed right away. And Aleks and Kyle make sure it is resolved or advise on how to get them done. Overall, this buying and moving process was a crazy process but I was really surprised with how things turned out. It was my plan to move to a new house this year and I was not disappointed. We are enjoying ourselves with our house! ... More

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

Overall great experience. A few issues with the quality of the build, however the home care specialist so far has been very responsive and extremely helpful with our home warranty repairs.

Mina has been responsive and takes care of all of my concerns.

From start to finish the builder deserves 4 stars. I used their lender for the special rate on the table and they were fantastic, title company amazing, and most people friendly. Sales made some misleading or unknowledgeable wrong answers and there have been a few hiccups with warranty. That said, overall I’m incredibly happy with the home and time will tell on the long term quality. I was very disappointed the builder didn’t allow option selection but ultimately found my ideal lot and the color scheme I wanted. You do end up paying twice for paint or finishes you want after the fact since they don’t let you choose that either. The positive side of that is it was move in ready quickly, but I do wonder if that will bite me at some point. ... More

After a change in construction Foreman’s I noticed a huge change in customer service. The new foreman Paul was extremely helpful with concerns or questions. He was also very good at communicating what could and could not be done for small discrepancies we notice during the building process. Paul made the rest of the experience much better. Unfortunately we felt the lender was not as responsive as we’d like. It seems there was little to no communication between the builder, lender and sales team. Our close date changed several times (which was expected). But however, when we asked for an updated close date, often times we got three different answers. Additionally, the lender would tell us to ask the sales team and the sales team would tell us to ask the lender. That at times was frustrating because during the last two weeks, we were living in a hotel. Overall the process was good though. ... More

But sloppy where you don’t look. Gutters full of roofing nails. Backyard full of nails. Metal Flashing under roof tires extends into the gutters. Time will tell durability. Nice people though. Pretty smooth purchase

Good attention and service from sales staff. Responses on time but not always with solutions. Average quality homes in general. Lack of clarify on timeline, like closing date. Lack of communication in some aspects.

We had a smooth process in buying this house. We have only had 1 issue with our kitchen sink which was fixed in a very timely manner. Everyone has been very helpful and nice.

Home buying experience was very quick and easy for the most part. Quickly of home seems like a quick done job with cheap materials. Not attention to detail.