Richmond American Homes Reviews in Sacramento, CA

Builders did not disclose certain items to buyers, during and even after purchases. When discovered by buyers, builder were not responding to covered dispute/mediation. Not very trustful builder imho. Build quality is above average, except the painting workmanship, worst than regular DIYer. Builder should be more honest and more responsive to buyers' concerns/inquiries.

We have been absolutely disappointed with this company. We have never had a construction company have not care or their product or it’s finished homes. The outside of the house has so many touch ups that needed to be done. There are so many nail holes that were not covered properly, ,as the inside do too! The cabinets were not finished at the corners, the fans are constantly on and off at all times of the day and night. The furnace makes a loud noise when it comes on and off. The ac unit does the same noise. We have beer asked to check the filters we did that doesn’t have anything to do with the noise. I’m so sad the company doesn’t care who there contractors are, because we love the layout of our house and the design. We wished the contractors had taken care of the details to make sure we were happy with our house. ... More

The buying process was somewhat stressful due to Richmond pressuring us to sell quickly! when we sold our home after only being on the market 1 day Richmond lagged on finishing our home 3 weeks past the date it suppose to be finished.

Half day home gallery selections. Need to make many decisions involving thousands of dollars in upgrades the same day. Absolutely no changes were allowed after the selection was done. I had asked for extra insulation bw floor after selection which was not honoured. The agent was rude and blunt. The use the signed contract when asked for any changes to prove their inflexibility. The attitude of sales agents change based on demand for the community. Their lender was subpar and could not even close my jumbo loan. They are probly ok for conventional loan. This wasted my time and efforts. ... More

Our experience buying our first home has been extremely disappointing. We were thrilled initially and didn’t catch every detail, but since moving in, we’ve faced issues daily. From a curved wall and crooked outlets to holes in the walls and sloppy paint with drops all over the parquet, the quality has been dismal. The laundry machine was also damaged. It’s obvious they rushed to finish the build just to get paid, without attention to quality or care. This has turned what should have been a happy milestone into a constant frustration. We wouldn’t recommend Richmond America to anyone.

Warranty after sales is complete is nonexistent . Closed on November 11 and still can not use the hot water in my bathroom or shave in my private space I am paying so much for. My worst house buying experience ever. !

Decided to buy a ready to move in house that wasn’t ready; Sales rep quit halfway into the buying process; The maker’s lender was extremely incompetent and did not communicate much of anything to me; had to resubmit multiple documents multiple times; lending agent stopped communicating the last few weeks before my expected close date; new lending agent was clueless about the process and had me resubmit documents that were already on file; everything was disorganized and hectic and the process was extremely frustrating…when we moved in, the home had numerous issues to deal with that took forever to get fixed; the home’s workmanship and quality was poor…I should’ve done more research on the builder and area; the same model home was sold for way less just a few weeks prior…buyer beware ... More

Bad and cheap materials

Poor house quality from floor to ceiling. We were assured of the 1st 30-day warranty to fix chips, cracks, paints, etc but nobody answered us after multiple email, calls and text messages. Very unprofessional people!! Never again with this builder!

Lack of communication, lack of professionalism, they lied straight to my face. I opted to upgrade to the finished garage and they forgot to finish my garage walls after I pointed it out during our walkthrough they rushed the job and the quality was horrible. They painted around everything that was already mounted on the walls and just looked horrible so I had to ask them to fix it again. They said they had someone come out and clean the windows and they never did. The windows were a mess with caulking all over them. I pointed it out and they never came back to clean them. Very unhappy but it was too late to walk away ... More

Beware be ready for a cheapest paper quality home, forget the new home feeling and start learning to beg with builders team! None of the work is completed and now we have to be on hook to constant chasing builder teams, almost all points of the home including outside and inside are just cheap very hasty job and feels like I just bought a home from Dollar Store but paid premium as new home!